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The Official Magazine of Somerset Chamber of Commerce

June / July 2018

International Trade 18 | FEATURE


Are you our new Chief Executive?


With Richard Bugler, Managing Partner at Albert Goodman


Taunton business set to almost double workforce


CONTENTS First Word 4 Meet the Team 5 Chamber News 6-7 Patron News 8-9 Focus On: 10-11 Audio and Visual Members Area 12-17 Feature: 18-21 International Trade #WellConnected The Big Interview Members News Business News Town Chamber News

22-23 24-25 26-32 33 34

Disclaimer The views expressed in this magazine are not necessarily those of the Chamber. This publication (or any part thereof) may not be reproduced, transmitted or stored in print or electronic format (including, but not limited to, any online service, any database or any part of the internet), or in any other format in any media whatsoever, without the prior written permission of the publisher. Although every effort is made to ensure the accuracy of information contained in the magazine, Somerset Chamber do not accept any responsibility for any omissions or inaccuracies it contains.

Somerset Chamber of Commerce Equity House Blackbrook Park Avenue Blackbrook Business Park Taunton, Somerset TA1 2PX

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FIRST WORD Having had the experience of working alongside Somerset businesses over quite a few years, I am constantly reminded of the extent of skill, innovation and entrepreneurial drive that the people in business, large and small, ably demonstrate. Even in the face of adversity, uncertainty, and at times challenging business phases, solutions continue to be found.

Get in touch Marketing

Scarlett Scott-Collins

Marketing and Communications Supervisor T: 01823 444924 E: scarlett.s.collins@somerset-chamber.co.uk

Stacey Jabbitt

Marketing and Engagement Administrator

One of the significant challenges in the region is the sourcing of necessary skills, and of course, the uncertainty around the Brexit process.

T: 01823 444924 E: stacey.jabbitt@somerset-chamber.co.uk

In this edition of Somerset Voice, we highlight an opportunity for those considering international trade which is critical to the success of many of our members.


With massive infrastructure projects such as Hinkley Point C offering opportunities locally, we also need to acknowledge the requirement for

Head of Chamber Services

Alistair Tudor

imported skills from the EU and further afield, and the movement of this talent pool as the next big project comes on stream.

T: 01823 444924 | M: 07912 054195 E: alistair.tudor@somerset-chamber.co.uk

We focus on the strong audio visual and media businesses from across our region and round up recent events including the Somerset Cider Stomp, a Business to Business Dinner and the Somerset Business Awards launch.

Ritchie Cridge

Head of Chamber Services, Alistair Tudor, gives an update on Page 13 about the Chamber’s activities over the past couple of months, and elsewhere, we hear from our Big Interview subject, Richard Bugler, Managing Partner at Albert Goodman. Finally, we all appreciate we can have patchy (at best) mobile coverage cross the region so we’ll give you the opportunity of contributing the British Chambers of Commerce (BCC) No More Not Spots campaign. I hope you enjoy the June/July edition of Somerset Voice.


Membership Manager

T: 01823 444924 | M: 07706 292143 E: ritchie.cridge@somerset-chamber.co.uk


Loren Gray Events Manager

T: 01823 444924 | M: 07821 950379 E: loren.gray@somerset-chamber.co.uk

Hinkley Supply Chain

Sam Evans

Head of Hinkley Supply Chain Engagement T: 01823 443425 | M: 07525 809274 E: sam.evans@hinkleysupplychain.co.uk


Tom Scott

Hinkley Supply Chain Business Advisor

Contact us to find out what benefits Somerset Chamber Patrons receive.

T: 01823 443425 | M: 07519 116916 E: tom.scott@hinkleysupplychain.co.uk

T: 01823 444924 E: membership@somerset-chamber.co.uk

Business Reporting & Information Officer

Alan Windsor

T: 01823 443425 E: alan.windsor@hinkleysupplychain.co.uk

General Enquiries

Laura Rigby

Senior Administrator T: 01823 444924 E: manager@somerset-chamber.co.uk



Meet the Somerset Chamber team Name: Alan Windsor Department: Hinkley Supply Chain Job title: Business Reporting and Information Officer How long have you worked for the Chamber, and what did you do before? Since May 2011. Prior to that I have had a varied career, working as a Business Support Team Assistant for HMRC, a contracts manager for a local carpentry company and as a supervisor in the Garage Equipment Division of a well-known regional company. Describe your role in just two sentences. Ensuring the integrity of the registered supplier information, and helping companies uncover opportunities that the HPC Project can bring to their business. What do you like most about your job? It sounds a clichĂŠ, but the people I work with. Every day they make me laugh and I enjoy coming in to see what happens next. How would your colleagues describe you? Fun loving, grumpy, loud (at times), easily distracted and team player. What would people be surprised to know about you? Despite my rather large frame, I used to be semi half decent at middle distance running. Additionally each year I perform to over 3,500 people on stage and in excess of 250,000 people on road for the Bridgwater Marketeers Carnival Club.

Name: Brooke Gilbertson Department: Events Job title: Events Co-Ordinator How long have you worked for the Chamber, and what did you do before? I have now been working for the Chamber for over a year and am enjoying every bit of it. Before working for the Chamber I was a full time student, however I also worked for a catering company, waitressing at events such as weddings, parties and even our very own Somerset Business Awards! Describe your role in just two sentences. As an Event Co-ordinator there are many different things to get done, including monitoring the social media for events, promoting them on Twitter and the Chamber website. I also get to work alongside my manager! What do you like most about your job? One of my favourite things about working at the Chamber is attending an event and seeing everyone enjoying themselves knowing you helped coordinate a successful event. Being able to regularly eat three course meals is also a perk! How would your colleagues describe you? I think that my colleagues would describe me as bubbly. What would people be surprised to know about you? I used to do competitive trampolining between the ages of seven and eleven. Unfortunately I stopped bouncing when I joined the Chamber.



Are you our next Chief Executive? Do you have strong leadership and management qualities developed during your track record of at least five years in a successful senior management role? Are you able to build and maintain effective, positive and productive working relationships, with the ability to positively inspire, influence and motivate those around you? Do your excellent communication skills include making impactful presentations, memorable speeches and the ability to manage media relations in a way that positively raises our profile? Are you passionate about Somerset business? Serving and representing the interests of members by proactively creating strategic links, building alliances to help members prosper, and advocating at local, regional and national levels on issues that support our Chamber values of ‘connect, influence and grow’ will be key. Have you successfully managed complex projects, developed high performance teams and successfully juggled competing priorities? As the CEO, you will be accountable to the Somerset Chamber Board of Directors and for the overall business success of the Chamber. Whilst the Board ultimately sets our strategic vision and direction, you will be responsible for the overall strategic delivery of the rolling three year business plan, including policy setting and ensuring we continue to meet the British Chambers of Commerce accreditation standards. The ability to translate vision and strategy into clearly understood, inclusive and deliverable operational plans is essential.

Somerset Chamber calls for a refocus on the real needs of South West businesses Somerset Chamber of Commerce is calling for the region’s politicians and governing bodies to refocus on the needs of South West businesses following the publication of the latest GDP figures, which show weak results overall for the UK economy.

And finally, as well as the above, you will be confident when it comes to understanding management accounts, including debt collection, cost monitoring and financial reporting. The ability to identify viable income opportunities and understand and report on the financial details is essential. If you think you have what it takes to become our next successful CEO, we’d love to hear from you. For a full job description and person specification, visit the careers page on our website. • Salary: £60k-£70k DOE • 27 days starting holiday, rising to 30 after 3 years’ service, plus bank holidays • Private medical insurance Application process: CV and covering letter to be submitted by email to Helen@redberryrecruitment.co.uk CVs will be screened and shortlisted by a number of the board members. There will be an assessment day for the shortlisted candidates, held in early July, which will include panel interviews, a meet the team session and presentations. Application deadline: Friday 15 June 2018

“Here in Somerset, Chamber members tell us they need much faster, more effective action on road infrastructure. Traffic hold-ups on the A303 and A358 waste a huge amount of business time, so Highways England and the local authorities must make sure there is no slippage on the timetable for dualling the A303 and A358. “Many parts of Somerset also need faster broadband and more rapid progress in delivering this. Businesses are simply not going to invest in locations where they do not have confidence in the digital infrastructure. For Somerset, the rural and secondary locations are as important as the larger towns.

Published on 27 April by the ONS, the GDP figures for Q1 2018 show the slowest quarterly growth in the UK economy since Quarter 4. This was driven by a sharp decline in construction output and a sluggish manufacturing sector, while growth in the services industry also slowed.

“The discussions around improvements to our local infrastructure have been dragging on for years, so it’s time for government to stop fixating on Brexit and refocus on the basic foundations that businesses need in order to function and thrive.”

Chris Langdon, Interim CEO of Somerset Chamber, said, “Government at all levels needs to step up and focus now on getting the domestic environment right for businesses to invest and grow. The relentless focus on the Brexit negotiations is a distraction that is creating issues for the economy as a whole, stalling progress and productivity within the UK business environment.

Somerset Chamber of Commerce is a membership-based business support organisation that promotes and lobbies for business development in Somerset in order to encourage a vibrant local economy. Accredited to the British Chambers of Commerce, Somerset Chamber ensures that member businesses stay well connected at a local, regional and national level, and that the voice of the Somerset business community is heard at all levels of government.



Business people gather for Somerset Chamber Dinner Around 70 business people from across the county gathered in Bridgwater on Wednesday 25 April for Somerset Chamber’s second Business to Business Dinner of the year, in association with Bridgwater Chamber of Commerce. The event is one of the most popular in the Chambers events calendar with guests given multiple opportunities to network with different people throughout each of the three courses. Guests were welcomed to Quantock Lakes and given the opportunity to network over drinks before being seated for a three-course meal with introductions facilitated by designated table heads. Steve Leahy, Chair of Bridgwater Chamber of Commerce, provided an update on his Chamber’s local initiatives including the Supply the Supplier Project. Alan Windsor, Business Reporting and Information Officer for the Hinkley Supply Chain team provided an update on the Hinkley Supply Chain Project; highlighting the importance of creating a Somerset legacy rather than focusing on the length of the build of the power station. Alistair Tudor, Head of Chamber Services at Somerset Chamber provided an update on the Chamber’s activities including the recent appointment of Andrew Hanson as part of the Education Business Partnership. Sponsors of the event, Evosite Ltd also ran a competition to give away an Amazon Kindle, which was won by Jennifer Neal from The Lighting People.

Karen Morledge, Client Services Director at Evosite Ltd, who sponsored the event, commented, ‘’Quantock Lakes was a fantastic venue for an excellent event, with so many other wonderful Somerset businesses attending, thanks to the efforts of the Somerset and Bridgwater Chamber of Commerce teams.’’ Steve Leahy, said ‘’It was a great event at the Lakes, with excellent food and company. The event encouraged Bridgwater as well as wider Somerset businesses to engage with each other and listen to future opportunities, arising through other large commercial projects as well as the HPC Supply Chain project itself. We as a Town Chamber have a received very good response today from this event and may there be many more.’’

Alistair Tudor commented, ‘’Another brilliant evening of networking for the Somerset Chamber of Commerce members and guests. Quantock Lakes is a beautiful venue for an event like this and the buzz and enthusiasm in the room was palpable! It was great to be able to get the opinions of members on our lobbying questionnaire too, and the results of that will help focus our efforts to help businesses across Somerset.’’

Jennifer Neal, Technical Director at The Lighting People, said, ‘’The spring time Business to Business Dinner exceeded my expectations, even after having attended the winter event which was superb. The event brings great energy, fantastic networking opportunities and a real sense of business community. Without a doubt, my favourite part of the evening is meeting the many, many wonderful people who are as keen to introduce themselves as they are to get to know others. The days, weeks and months after the event are followed by a lot of referral activity and business opportunity with both new and previous connections. Absolutely brilliant!’’



PATRON NEWS Cornish Mutual continue to benefit from Patronage of Somerset Chamber Somerset Chamber are delighted to continue their patronage relationship with Cornish Mutual as they look to expand their business into the region.

Phil Wilson, Sales and Operations Leader at Cornish Mutual said, “Being a Patron of Somerset Chamber of Commerce goes hand in hand with our commitment to the county’s business community.

Commenting on the ongoing relationship, Alistair Tudor, Head of Chamber Services commented; “It’s great to be able to continue the relationship with Cornish Mutual and to hear how much they’ve benefited from their last 12 months of Patronage. The Cornish Mutual team have regularly been involved with Chamber events and have already developed a strong presence and relationships which we look forward to helping them develop moving forward.”

“Cornish Mutual is expanding in Somerset, where we insure a growing number of rural businesses, so it is vital that we develop relationships with other businesses. In our first year as members of Somerset Chamber of Commerce we made many valuable connections. We are delighted to start our second year as a Patron and look forward to building links with other businesses in the region over the coming months.” www.cornishmutual.co.uk

Hinkley Point C wins construction award for consideration shown to community The team building the UK’s first new nuclear power station in a generation has scooped a prestigious honour for its work. The Hinkley Point C project team was presented with a Gold Award at the Considerate Constructors Scheme’s 2018 National Site Awards. The award was presented to representatives of EDF Energy and HPC contract partners Kier BAM and BYLOR at a ceremony held at Plaisterers Hall in London on 18 April. Construction sites of many varying sizes entered the awards, which recognise the highest levels of consideration and care shown by those registered with the Considerate Constructors Scheme towards their neighbourhoods, the general public, their workforce and the environment. Judged by scheme monitors visiting the sites, they rate the company’s considerate performance against the Code of Considerate Practice. The huge Hinkley Point C project involves the creation of a new nuclear power station with two 1650 Megawatt reactors and associated developments. There are over 3,000 people working at the Somerset site each day.

The site team was congratulated for their community engagement, appearance, workforce safety and environmental consideration. Jordan, HPC Construction Director, said: “It is gratifying to see our team’s efforts being recognised for helping to deliver a vital infrastructure project while respecting the needs of the community surrounding the site. Inevitably, such a huge project will raise issues for our neighbours, but it is how you plan for and rise to those challenges that determines success and I applaud the team for their efforts. I’d also like to share that

appreciation with our neighbours for their constructive engagement with us in finding solutions.” Russell Lang, Kier BAM project Director, said: “we are delighted with this prestigious industry scheme award. It demonstrates the collaborative approach taken on the HPC Project for best in class considerate practice.” Nicolas Caille, BYLOR Project Director, said: “Hinkley Point C is a project which inspires collaboration this Gold Award is a testament to our efforts to work together as one team, demonstrating best practice in the construction industry.”




Laing O’Rourke achieves silver at workplace wellbeing awards Laing O’Rourke has won a Silver Award in Mind’s second annual Workplace Wellbeing Index for its ongoing commitment to creating a positive culture around mental health and supporting employee wellbeing. The awards ceremony took place last night at BMA House, the headquarters of the British Medical Association, in Central London. The company is one of 74 organisations to take part in this year’s index, which provides a benchmark of best policy and practice and celebrates the commitment of employers to promote and support positive mental health. The index rewards best practice and provides businesses with key recommendations on the specific areas where there is room to improve. Results are calculated by an employee survey and an employer assessment; Laing O’Rourke’s score improved by 20 per cent on last year and the company now has 60 mental health champions across the business. Overall, Mind surveyed nearly 45,000 employees across all organisations and found that roughly three in five said their mental health was good or very

good (58 per cent), while 13 per cent of respondents said that their mental health was currently poor or very poor.

making mental health a priority for their organisation through our Workplace Wellbeing Index.

Silvana Martin, Health and Wellbeing Leader at Laing O’Rourke said: “We are thrilled to have been awarded Silver in the second Mind Workplace Wellbeing Index. It is a great platform on which to continue our work knowing we are heading in the right direction. Laing O’Rourke is committed to ensuring its workplaces provide an environment where every level and member of staff feels comfortable to both address and talk about wellbeing.”

Laing O’Rourke is partnering with Mind and British Heart Foundation during Mental Health Awareness Week (14th18th May 2018). Projects, office teams, and members of the supply chain will be taking part in a cycle challenge, by collectively riding the distance from Laing O’Rourke’s Dartford office, to its Sydney office, a total of 21,000 miles. This partnership recognises the positive impact physical health has on mental wellbeing and is an opportunity to raise money for two great causes.

Emma Mamo, Head of Workplace Wellbeing at Mind, said: “Employers are increasingly acknowledging the importance of tackling stress and supporting the mental wellbeing of the entire workforce, including employees that might be struggling with their mental health. We’re delighted to recognise and celebrate employers

As part of the challenge, employees will be taking part either on static bikes at Laing O’Rourke’s offices, such as at Tideway London, Manchester and Dartford, or putting together a road team with HS2 Enabling Works, Jaguar Land Rover, and 3Ts in Brighton among those projects who have committed to longer distances.

Albert Goodman makes Partner promotion LEADING South West chartered accountants, tax consultants and financial planning firm Albert Goodman, has appointed education and construction sector specialist Joseph Doggrell as at Partner. Joseph’s promotion brings the total number of Partners at the firm to 16. He joined Albert Goodman after University in 2009 and qualified as a chartered accountant in 2012. Since then, he has progressed quickly at Albert Goodman, where he also has strong expertise in corporate audit. Joseph said he was delighted to be given such an exciting opportunity to take his career to the next level. “Albert Goodman has provided me with fantastic career support and I am looking forward to helping our new trainees and staff. With my promotion,

I’ll be focused on developing our specialist skills,working with academy schools and growing our already strong construction business offering.” Joseph works with a variety of academies and businesses across the South West including manufacturing, retail and construction. He also sits on the board of The Redstart Learning Partnership, a multi academy trust based in South Somerset. Richard Bugler, Managing Partner at Albert Goodman, said: “Joseph has shown fantastic commitment and drive since joining Albert Goodman from university. It is a great pleasure to be able to promote Joseph to Partner; he is a perfect example of how we develop

and nurture our staff. I have every confidence in Joseph’s ability as he embarks on the next stage of his career.” With offices across the region, including Taunton, Chard, Yeovil, Bridgwater, Weston-super-Mare and Weymouth, Albert Goodman prides itself in providing high quality accountancy, tax and financial planning advice to private individuals and small to medium-sized enterprises, offering a comprehensive service to local and national clients.



Five ways to get your video strategy spot on Jo Haywood is the Managing Director at Skylark Media, a business video production company that ‘tells the stories your customers want to hear’. From their base at Aardman Animations, the talented team at Skylark Media creates TV ads, social promos, testimonials and internal comms videos for businesses across the UK. With clients that include Easy Jet, Sainsbury’s and the Forestry Commission, Jo’s article offers you five ways to get your video strategy spot on.

Video content is on the rise. According to a Cisco study, video will account for a massive 80% of all consumed content by the end of 2019; it’s a medium that already has the capacity to reach millions of people, and is only getting more powerful and impactful by the day. However, while video can help your business reach its target audience, it requires a coherent and comprehensive strategy to be as influential as possible. So, with that in mind, here are five ways to develop a video strategy you can be proud of. 1. Know your niche You understand what your business does, but your audience more than likely doesn’t. Therefore, you must do all you can to showcase your brand, explain why you’re better than your competitors, and tell consumers why they require your assistance. Nail down what makes your business special and shout about it to the world. 2. Be consistent Be consistent when it comes to frequency of posts. Create a content calendar, plan ahead, and publish your videos routinely. This will ensure your audience knows when to return to your site, and will ultimately make you appear more professional. 3. Translate and transcribe With the rise of the internet, many businesses now have the capacity to appeal to a global audience. So, if you’re creating a video with the intention of it reaching far and wide, get it translated and add subtitles in as many languages as possible. 4. Inform, educate and entertain Make sure the content you are producing is genuinely valuable, but refrain from making it dry. It can be difficult to balance fun with formality, but doing so is essential if you’re to stand out from the crowd. 5. Never stop sharing Don’t be afraid to brag about your videos! If you’re proud of what you’re creating – and, of course, you should be – then tell people about it. Push them out via social media, emails, newsletters… anything with the capacity to reach an engaged audience. Here at Skylark Media we are here to help you achieve your video marketing goals. To learn more about what we do, and how we can assist you, get in touch today.




Somerset Film The creative industries sector is one of our fastest growing and continues to outperform the wider UK economy. Advertising and marketing, arts and film, TV and radio, and museums and galleries are all part of this thriving economic sector, which is now worth almost £92bn, according to recent figures published by the Department for Digital, Media, Culture and Sport. Big UKmade movies like ‘Paddington 2’ and ‘Solo: A Star Wars story’ are amongst the most visible signs of growth in the UK for the film and audio and visual sector but can that also be seen in Somerset and the South West? “Although many creative industries are multinational household names, the average creative business employs 3.3 people.” says John Kampfner, Chief Executive of the Creative Industries Federation, “A wide geographical spread means there is an existing base for growth that can benefit the entire country, not just metropolitan centres, fulfilling the government’s aim of rebalancing the economy.” It would seem that not only is our beautiful county the perfect backdrop for the latest thriller (The Levelling), fantasy drama (The Huntsman: Winter’s War) or comic super–hero (a rumored Hell-boy reboot) it’s also home to growing range of high quality production companies including: Grace Productions, based in Yeovil, whose recent TV credits include the RTS nominated ‘Welcome to the Mosque’ and the documentary ‘Invented in the West Country’ for the BBC and Level Films, based in Bristol and Taunton, whose award winning feature documentary series The Endless Winter II has been garnering rave reviews on the film festival circuit. Here at Somerset Film we’ve been producing awardwinning films for over twenty years, and it’s thanks to the ongoing support of our local commissioners such as Somerset County Council, South Western Housing Society, Visit Somerset and Age Concern Somerset and our national clients such as Bovis Homes and Bimeda that has meant we’ve been able to sustain and grow our creative activities to communities in Somerset. Finally, what about those not in the creative industries - our farming, tourism, care and manufacturing sectors? Well, the explosion of video on social media is a growth area every business sector can take advantage of. Whether you’re thinking of commissioning your own short video to upskilling your staff to produce in-house, our county has a production company with the skills and talent to help you. www.somersetfilm.com

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MEMBERS AREA Somerset cricket all-rounder Peter Trego announced as presenter of 2018 Somerset Business Awards Launched at a black-tie cocktail reception held at the Castle Hotel in Taunton on Thursday 31st May, the prestigious Somerset Business Awards are now officially open for entries! Somerset cricket all-rounder and cult hero, Peter Trego, has been announced as this year’s awards evening presenter. Trego played his first senior games for Somerset County Cricket Club in 1997 and is regarded as one of the best English cricketers, scoring over 17,000 runs and taking over 600 wickets throughout his career. Commenting on his involvement, Peter says, “I’m honoured to be involved in this year’s Somerset Business Awards. Already I’ve been impressed with the wide range of interesting businesses that call Somerset home, and it’s great to see businesses doing so well in the county that I love. It’s a really exciting time in my life, transitioning out of sport and into the business world and I’m really looking forward to seeing the best of Somerset’s businesses at the awards evening in October!” At the official launch, the sponsors of the 2018 Somerset Business Awards gathered to celebrate the inauguration of the annual event, which celebrates the best of the county’s businesses. The Somerset Business Awards are free to enter for all Somerset based businesses and businesses should nominate themselves. The Awards will officially close for entries on Friday 31st August 2018.

Somerset Chamber of Commerce organise the event, and Head of Chamber Services, Alistair Tudor, officially opened the awards, saying, “We are so excited to open this year’s Somerset Business Awards. This is our 14th year and we are constantly delighted, amazed and enthused with the strength and variety of businesses from across the region. Past entrants have seen terrific results for their businesses and each year, feedback has shown that being a finalist and winning a Somerset Business Award is something for the whole organisation to be enormously proud of.” Judging takes place between the 3rd and 21st September and culminates with a spectacular black-tie ceremony taking place on Friday 19th October 2018 at Wellsprings Leisure Centre in Taunton – where more than 400 VIP guests will celebrate outstanding businesses in Somerset. The Somerset Business Awards is active on Twitter, please follow @SomBizAwards for all the latest news and updates with #SBA2018.

To enter and for further information, please visit: www.somersetbusinessawards.org.uk.




Chamber update from Head of Chamber Services We had the news in April that our CEO Dale Edwards was resigning to spend time with his family. The Chamber team and Board would like to wish Dale all the best for the future and thank him for all his hard work during his time at Somerset Chamber. Chris Langdon has been appointed Interim CEO and we’ll look forward to introducing you to our new Chief Executive in the near future. In the meantime, business has continued as normal and the team are still focussed on helping business across Somerset connect, influence and grow. Our Hinkley Point site tour in March was a great success and our June event is already full. The good news is that the October date is open for members to book onto so simply call the office to book on or visit our website for more details. The Emerging Leaders Development programme with Level Up South West kicked off in April and delegates are now half way through the series of four workshops with great feedback all round. Developing the skills of future managers within business is critical as organisations grow and it has been terrific to see such a strong uptake. The Business to Business (B2B) Dinner at Quantock Lakes was great too, with business connections being made around the room and our sponsors, Evosite, giving away a Kindle Fire. A beautiful spot for a relaxed networking dinner and we got some tremendous feedback from attendees. It was fantastic to have Alan Windsor from our Hinkley Supply Chain team there too, who gave an update on the project. He was also able to give an insight on a 1-2-1 basis to a few businesses too. On 27 April we partnered with Albert Goodman who invited Sir Steve Webb to discuss the future of pensions. Sir Steve was the Pensions Minister under the coalition government and led major changes to the pensions system including auto-enrolment and the ‘triple-lock’ guarantees. He gave a fascinating insight into the industry as well as recounting some very entertaining anecdotes. If you get a chance to hear him speak, take it! Our regular Meet the Neighbours event with Dorset Chamber of Commerce with ITEC was great, with businesses connecting with new contacts and old relationships being cemented. I always enjoy crossing county borders with networking events and it’s a great reflection of how business is borderless that we get such good attendance. The Somerset Young Professionals charity event was held on 19 May raising nearly £1,000 for Dorset and Somerset Air Ambulance. The Cider Stomp covered 20 miles of countryside walking from Sheppy’s Cider in Bradford-on-Tone to Perry’s Cider near Illminster and 13 people took part, completing the walk in just under 12 hours. Over the next couple of months, we’ll hold a Business Leaders dinner, a Ladies Networking event at the Somerset County Cricket Club and a B2B Dinner in Taunton, as well as our annual Charity Golf day and our Summer BBQ at Monks Yard. All great events, so why not book on and get involved?

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Somerset Young Professionals

13 June

In your 20’s and 30’s and want to expand your network? Join us for an interactive and informative session on networking best practices with an overview of how to prepare before a networking event, what to do on the day and how to follow up. Guest Speakers include Ritchie Cridge, Somerset Chamber of Commerce, Lyndsay Blackshaw, Albert Goodman and Beki Sharman, ADPR. Time: 18.30 Venue: Red Brick Building, Glastonbury Cost: £20.00 Members / £25.00 Non-Members (Dinner Included)


Ladies Cricket & Networking

20 June

Somerset Chamber invites ladies to join us for England vs South Africa in the Women’s Tri Series. Our ladies’ events provide the perfect opportunity to meet like-minded business women in a relaxed setting, whether you are new to networking, new in business, or just want an opportunity to meet new contacts. Time: 12.00 Venue: Cooper Associates County Ground Cost: £25.00 Members / £35.00 Non-Members (Refreshments and Ploughmans lunch Included)

In association with Sponsored by



SEIC Tenant’s Breakfast

14 June

Join us for coffee and bacon baps at the Somerset Energy and Innovation Centre. You’ll have the opportunity to tour the building and network with resident companies involved with local energy projects. Tours of the building will be facilitated by Sam Evans Head of Hinkley Supply Chain Engagement and Ben Powis, Director of the SEIC. Time: 08.30 Venue: Somerset Energy and Innovation Centre, Bridgwater Cost: £7.50 Members / £10.00 Non-Members (Breakfast Included)

In association with

Somerset Business Awards: The Benefits of Entering



The Somerset Business Awards, now in its 14th year is the Chamber’s annual black-tie awards ceremony recognising companies around Somerset for exceptional accomplishments across a range of fields, such as technology and innovation, service excellence and skills for growth. Entries for 2018 open 1 June and close on 31 August. This lunchtime event will explain a bit more about the awards and the entry process, with the opportunity to meet some of the judges and hear from a past winner. Early booking is advised. Time: 12.00 Venue: Holiday Inn, Taunton Cost: £15.00 Members & Non-Members (Buffet lunch included) In association with




*Prices are now plus VAT unless otherwise stated Please note due to high demand, some of these events may be fully booked by the time of printing.



Business to Business Dinner, Taunton

11 July

Our B2B’s are one of the most popular in the Chamber events calendar, with guests given multiple opportunities to network with different people throughout each of the three courses. If you are looking to meet like-minded professionals and raise the profile of your business then this is the event for you. These events are very popular, therefore early booking is advised. Time: 18.30 Venue: Taunton School Cost: £27.00 Members / £37.00 Non-Members (3 course meal included)

Annual Summer BBQ


Following the success of last August year’s event we are delighted to be hosting another summer BBQ, this time at the brand new premises of Chamber members the Monks Yard in Ilminster. Take the opportunity to catch up with the Chamber team and meet new contacts at this delightful venue. Time: 16.00 Venue: The Monks Yard, Ilminster Cost: £15.00 Members and Non-Members

Sponsored by

In association with



Simply Networking, Weston

17 July

Recently joined the Somerset Chamber or interested in joining us? Come along for an evening of casual networking. This event will give you an insight into Somerset Chamber networking events as well as the opportunity to meet members of the team to ask any membership queries in a relaxed environment. Time: 18.00 Venue: Howards DS Salon, Weston Cost: FREE event! Members and Non-Members (Canapes and welcome drink included)

Sponsored by

In association with

Somerset Chamber Annual Charity Golf Day



Welcoming golfers of all levels, teams of four are invited to participate in a relaxed golf tournament with the aim of supporting a local charity, this year is in support of Somerset Sight. Following a day on the golf course, a two course dinner will be provided along with presentations to the day’s winners, a charity raffle and auction! Time: 10.00 Venue: Oake Manor Golf Club Cost: £200.00 Team of Four In association with



New Members Welcome to our newest members of the Somerset Chamber. Aggreko UK Limited Energy Mark Squires T: 03458 247365 E: mark.squires@aggreko.co.uk www.aggreko.comen-gb

Mosaic Construct Ltd Office Services Alison Brydon M: 07753 190611 E: alison@mosaicconstruct.com www.mosaicconstruct.com

Ainscough Crane Hire Construction Matt Jarman M: 07870 563736 E: hinkley@ainscough.co.uk www.ainscough.co.uk

Neale Horizons Ltd Business Consultancy Jeanette Neale T: 01823 299190 E: admin@nealegroup.co.uk www.nealegroup.co.uk

Art Gallery SW Retail and Online Robert Guest M: 07941459384 E: info@artgallerysw.co.uk www.artgallerysw.co.uk

Offploy CIC Skills and Training James Sparrow M: 07798 943401 E: james@offploy.org www.offploy.orgojp

Bumblee’s Preserves Food and Drink Francine Lee M: 07922 135313 E: Bumblees@live.co.uk www.bumblees.co.uk

Pluss Recruitment Marise Mackie T: 01278 428179 E: marise.mackie@pluss.org.uk www.pluss.org.uk

C3IA Solutions Limited ICT Paul Littlefair M: 07713 285181 E: paul.littlefair@c3iasolutions.co.uk www.c3ia.co.uk

RB Safety Consultants Business Consultancy David Graham T: 0141 354 7678 E: david.graham@rbsafetyconsultants. com www.rbsafetyconsultants.com

DM Electric Ltd Electronics Heidi McCarthy T: 01458 527021 E: info@dmelectric.co.uk www.dmelectric.co.uk East Meets South West Ltd Hotel and Tourism Dominic Stead T: 07494 673373 E: dominic.stead11@gmail.com www.royalashton.co.uk HF Management Ltd Sports and Leisure Charlotte Harper T: 01823 690456 E: hello@harperfoad.com www.harperfoad.com Kloeckner Metals UK Construction Steve Tyrer T: 0113 254 0711 E: Steve.tyrer@kloeckner.com www.kloecknermetalsuk.com M&J Bowers Waste Management Gemma Rodway M: 0800 027 6255 E: info@mjbowers.co.uk www.documentshreddingcompany.co.uk

Scottish Pacific Business Finance Finance Lucy Symes M: 07376 803235 E: symesl@scottishpacific.com www.scottishpacific.com Sun Traffic Limited Construction Jasmyn Hector T: 01458 270642 E: wayne.ellis@suntraffic.com www.suntraffic.com Timepix Ltd Photography Elaine Owen M: 07770 647205 E: elaine.owen@timepix.uk www.timepix.org Ultra Electronics, Energy Energy Barry Roberts T: 01202 851808 E: barry.roberts@ultra-ncs.com www.ultra-ncs.com


Latest Member to Member Offers

Member Profile Name: Francine Lee Company: Bumblee’s Preserves Job title: Partner



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Tell us a little about your business: Bumblee’s (a childhood nickname) was established in 2013, along with The Chillees (together with my Husband, Nick) creating Chilli products from our own Chillies. I’ve always made preserves for years, using up gluts from the fruit and vegetable garden, following my Grandmothers’ recipes and concocting my own. After a year of making lots for charity, people were asking where they could buy more, so started our micro business. We now supply local Deli’s, cafes and farm shops with both ranges, along with online sales and Amazon too. We plan to develop further again this year, as we have acquired our first industrial unit to allow us to move forward and beyond our county boundary to “spread” a little of Somerset far and wide. What makes you special? I love using local ingredients in my creations and thinking outside the box. So as well as the traditional Seville Marmalade or Strawberry Jam, you will find Gin & Tonic Marmalade (using local Gin), Espresso Marmalade (local coffee and coffee liqueur), Blackcurrant and Sloe Gin Jam (own fruit and Sloe Gin too) and even Somerset Cider and Apple Jam (Sheppy’s Cider and our/local apples) just to name a few. But I actively use my preserves in cooking and cocktails, so just creating recipes with a local mixologist for cocktails using my preserves and they are mighty tasty too; it’s a hard life!

Tell us something interesting about your work outside of Bumblees Preserves: I love our county and a good natter, so last year when Adam Townley wanted to hand over Twitter’s #SomersetHour I put my name forward. So I am now Bumblee and Mrs Somerset Hour on Twitter every Thursday between 8-9pm. What is the driving force behind your business? Oh well I guess it’s wanting to produce the best preserves I can, to keep a family tradition alive. But most of all it’s about being able to be a big kid, spending time mucking about in the garden and playing around with recipes in the kitchen!


FEATURES Outback Organics Although the dust has settled on the 2016 referendum, its full impact on every industry, is still unknown leaving uncertainty across the country. Many small businesses are being forced to think about life in a post-Brexit Britain and the long term affects on subjects such as import, export, immigration and exchange rates.

This can be a huge concern for companies whose international distribution is a key factor in driving their growth forward but does everyone feel the same or are businesses feeling positive about going forward independently? We spoke to a local business owner here in Somerset to see how they are coping with the changing economic climate. Outback Organics, is an Australian-inspired beauty brand who develops and sells wax and skincare products, selling primarily to UK spas and salons on a trade basis. In recent years, the company’s international trade has risen to at least 25% of the overall business, supplying European countries such as Belgium and Norway. Steven Wright, Director of Outback Organics and beauty wholesaler, Essential Beauty Supplies remains positive about the country and the future of his business and feels that the current international trade climate is relatively buoyant. He comments: “Having lived and worked all around the globe, I am a great believer in the British resolve and work ethic. I don’t think that we have anything to be concerned about – the country is politically stable and I feel confident.”

For Steven and Outback Organics, this is an opportunity to take advantage of the way global trade is changing: “We have a great entrepreneurial spirit in this country so we will now look to increase our trade with the rest of the world, not just within Europe. There are plenty of opportunities for us to look further afield, which we have already started to explore by supplying Qatar, Singapore and several African countries – for us international trade on this level is only set to increase and with it, substantially grow our business.” Another issue that could alrise is whether the restrictions on movement of labour were to be implemented, Steven doesn’t feel that his business would be adversely affected: “There are plenty of great nationals around for employment and this is something we don’t feel will affect us.” While there is still much uncertainty, there are also plenty of positive opportunities ahead and Outback Organics are taking steps to ensure this is implemented throughout their business.



Unlocking the potential of British food and drink exports Stephen Jones, Managing Director, Somerdale International With less than a year to go before we officially ‘Brexit’ there is still considerable confusion and uncertainty on the terms on which we will leave the European Union and on how, moving forward, the UK will interact economically with Europe and other important international markets. Indeed, it seems the only real certainty is that we will be leaving at 11pm (UK time!) on the 29 March 2019. For many of us involved in international trade, whether we could be classed as ‘avid Brexiteers’ or ‘much maligned Remoaners’, this uncertainty is a cause of real concern. First and foremost, we need clarity on the terms on which we will be leaving the EU. Will we still be members of the Customs Union, or be part of a ‘New Customs Partnership,’ or will we implement a ‘Max Fac’ arrangement? Will we follow the Turkish. Norwegian or Swiss models, negotiate a UK hybrid or in the end will there simply be no agreement with the resulting adoption of highly damaging WTO trade tariffs between the UK and our nearest and most important trading partner? At the same time, beyond what we agree with the EU, we need to have a clear understanding of how the UK is going to interact economically with existing and potential new international markets. Currently we benefit from a range of established EU-wide trade agreements with other countries and trading blocks which in all probability we will be excluded from, after March next year. What will replace these is still uncertain. There has been much rhetoric about how we will take back control of our trading relationships, that we will forge new comprehensive trade deals and partnerships but in truth there is little detail or substance to this at present. All this matters because international trade is vital to the UK’s economy not least the food and farming sector that my company Somerdale International, which is a leading exporter of high quality British cheese and dairy products to over 50 countries around the globe, is proud to be part of. Our food and farming industry generates over £110 billion a year for the economy, and employs one in eight people in the UK. Defra figures for 2017 revealed that overseas sales of UK food and drink reached record levels with 13.4 million tonnes of goods being exported, worth over £22 billion. Cheese was the fourth largest food export with sales overseas of £620 million which included £85 million worth of cheese being exported to France!

Based in Wellington, Somerdale has long established partnerships with some of the UK’s best cheesemakers including award-winning South West producers such as Barber’s in Somerset and Quicke’s in Devon. These allow us to offer international customers a comprehensive range of award-winning, traditional British cheeses, as well as innovative new cheeses, brands and packaging formats to meet the diverse requirements of the global marketplace. Today, we are a leading exporter of British cheese to the USA. While we have also grown our presence in other key markets such as Australia, China, the Caribbean & Europe and emerging markets such as SE Asia, the Middle East & North Africa and Brazil. At Somerdale we are passionate about British cheese and believe it has a great story to tell in relation to quality, taste, variety, environmental standards and provenance. Looking forward we are confident that we can further leverage our experience and expertise in exporting British cheese across the globe. We have established routes to market and our own dedicated in-market capabilities. We have developed global network of local representatives, shipping partners and inmarket distributors which are complemented by experienced UK-based advisors, support international customers on how to best market and sell British cheese. We believe that British food and drink exports have huge potential. However, if we, and others exporting fantastic British produce, are to continue to grow and flourish it is vital that we are able to plan for the future through having a clear understanding of the UK’s policy on future trade relationships with both the EU and our major strategic export markets such as the USA, Australia and China.




Taunton ice cream producer announces China growth plans Granny Gothards, a Taunton-based ice cream manufacturer, has invested in new machinery to increase its production capacity after announcing that it will export to China for the first time in 2018. The dairy business, which is based on a farm in Stoke St Gregory, Taunton, makes artisan ice cream and sorbets from locally sourced ingredients. The business has been successfully exporting its range of dairy products to the UAE and Bahrain since 2015 and, in the past two years, has increased profits made from exporting by 300%. The company has now set its sights on establishing its brand in China. To support its exporting strategy, Granny Gothards has leased a second premises with four new processing machines, increasing its production capacity by 300%. The ice cream will be made in the same way as when the business was first founded, despite its increase in orders. The business has received support from advisers at the Department for International Trade (DIT) and the

Department for Environment, Food & Rural Affairs (Defra) to help it navigate the Chinese market, specifically helping to address concerns around business culture and regulations. The support is part of the Food is GREAT campaign, the UK Government’s cross department initiative to showcase UK food and drink overseas and to help firms to export. Last year food and drink exports to China from the South West increased by 260%. The country has specifically acquired a taste for UK dairy products, with local firms exporting over £93m worth of dairy produce to China in 2017 alone. Amanda Stansfield, Founder of Granny Gothards, said: “After the success of our ice creams in Dubai, it seems like an ideal time to now establish our brand in China. It’s the second largest economy in the world and demand for dairy is booming, giving us ample opportunity to tap into the growing trend. “Seeking expert advice is key for any business looking to export produce to China. We’re still finalising our first order, which has required a lot of due diligence and market research to fully understand Chinese regulations, its culture and business practices. The support from Government trade advisers has been vital in navigating this process. “We pride ourselves on our fresh produce and when you’re exporting to large countries like China and UAE, that are so far away from your production facility, it’s important to source reliable distributors to ensure the integrity of the product. We’ve attended various South West networking events, hosted by the local DIT team, where we’ve met likeminded

distributors and logistics companies. For us, the key to exporting success is creating a network of organisations to help the process run smoothly. “We’ve had a long-standing relationship with the local advisers at DIT and they first arranged for us to visit The Hotel Show in Dubai back in 2015, which resulted in our first international order. Since then, we’ve grown rapidly in the UAE and are looking forward to entering the Chinese market in the next 12 months. If we can do it, so can many other local firms.” Paul Shand, South West Regional Director, Department for International Trade, said: “The demand for UK-made food in China is growing at a rapid pace. In 2016 alone, UK food and drink firms exported over £2.4million worth of dairy products to the country. “Granny Gothards is a great example of a small, local business that’s making waves overseas. However, the Chinese market isn’t without its complexities, especially when you consider the language barrier, tax regulations and various time zones. “Businesses looking to export will need to make sure their intellectual property rights are protected and that they seek advice about any ingredients or product restrictions in different foreign markets. We have 25 International Trade Advisers based across the South West on hand to support firms to navigate new territories.” Firms looking for support should contact 01275 370 944or email DITsw@mobile.trade.gov.uk. They can also visit great.gov.uk, which has more than 1,600 live export opportunities currently listed and includes general information on exporting and events.



Trade rises one year to go until Brexit milestone • Exports rise faster than imports • Trade deficit significantly narrows by £12.1 billion • Overall, UK exports of goods and services have increased by 12.1% to £622.1 billion.


The BCC International Trade Summit The British Chambers of Commerce (BCC) International Trade Summit is an unmissable event for British SMEs looking to trade internationally. The practical day of seminars and workshops will give tangible advice to exporters, as well as connect businesses with representatives from British Chambers of Commerce worldwide.

With one year to go until the UK’s departure from the European Union, new trade figures released at the end of Q1 reveal exports of UK goods and services is at a record high. UK exporters received a significant boost as the latest figures confirm global demand for UK goods and services is growing. Data released from the Office for National Statistics shows in 2017, UK goods and services exports increased faster than imports - up 12.1% and 9.3%.

This year’s International Trade Summit will take place in London on 18th October.

A drive in goods exports - up 13.4% - was due largely to demand for manufactured goods, and a rise in services exports - up 10.7% - was mainly driven for demand in UK business services. As a result the trade deficit narrowed significantly by £12.1 billion to £28.6 billion from £40.7 billion.

The event will give delegates practical advice, invaluable resources and the contacts needed to grow their business, and begin the next step of their export journey.

Non-EU countries continue to be the main destination for services exports (£171.4 billion), making up 61.3% of all services exports.

Whatever stage of the export journey you are at, the BCC’s International Trade Summit is the event that will help you take your business to the next level.

Overall, UK exports of goods and services have increased by 12.1% to £622.1 billion. Annually, the UK’s current account deficit was £82.9 billion (4.1% of GDP) in 2017, a narrowing of £30.7 billion from a deficit of £113.6 billion in 2016; this is the narrowest deficit as a percentage of GDP since 2011 when it was 2.4%.

There will be a choice of informative workshops, lively panel discussions with businesses with export experience from a range of sectors, stimulating speeches from successful exporters and household names. And, of course, plenty of time for networking.

International Trade Secretary, Dr Liam Fox said:

The themes of the day are as follows:

More than one year on since the EU referendum, there are strong reasons for the UK to be optimistic. UK exports of goods and services have increased over the year and the UK deficit on trade in goods and services narrowed significantly.

• Dealing with the practicalities of Brexit

It’s clear evidence that UK companies are succeeding on the world stage, and as an international economic department we are banging the drum for the growing demand for our goods and services. The Department for International Trade Statistics from the Department for International Trade (DIT) show that the UK attracted more foreign direct investment projects than ever before (year 2016 to 2017). With more than 2,200 projects recorded, the post-referendum figures show an increase of 2% on the previous year. This means more than 75,000 new jobs were created, and 32,600 safeguarded, amounting to over 2,000 jobs per week across the country. Through great.gov.uk, the department gives UK businesses access to millions of pounds’ worth of potential overseas business. It also puts firms in touch with global buyers and since its launch it has promoted 11,400 export opportunities, and helped around 2.7 million users either begin or grow their exporting journeys. Working to promote the UK to great trading nation, DIT has set up 14 working groups across 21 countries to strike trade deals and strengthen commercial ties with key trading partners.

• Six months out from the beginning of the Brexit transition period this panel will bring together experts to discuss the practical implications of Brexit, what the changes at the end of the transition mean for your business, and how you can best prepare and stay ahead of the game. Bringing together experts covering topics such as Customs, Supply Chain management, employment, contracts and new trade routes, it will help your business to plan for the changes ahead. The changing face of International Trade • The face of international trade is changing, with vast opportunities throughout the world. Hear from those behind some of the of the most innovative and exciting schemes worldwide. Trading the world - be inspired! • The best and most inspirational export advice comes from those that have done it before. Hear from key British business figures as to how we can get more companies exporting, and the secrets of their success. Visit www.bccexport.co.uk to find more details about the event


Meet the Neighbours Lunch: Dorset

#WELLCONNECTED Business to Business Dinner: Sedgemoor

p Tim Rainey, Homeline Mortgage Advisors; Amy Blandford, ITEC; Lauren Cummings, ITEC

p Steve Leahy, Bridgwater Chamber of Commerce; Karen Morledge, Evosite Ltd; Alistair Tudor, Somerset Chamber of Commerce

p Alistair Tudor, Somerset Chamber of Commerce; Steve Bulley, Dorset Chamber of Commerce

p Vicki Hooper, TDA; Ges Green, TDA; Francine Lee, Bumblee’s Preserves; Sally Maidment, Design Bean; Trish Caller, Genius PR & Events Ltd

p Mike Byrne, Job Solutions Ltd; Ralph Alden, Bylor

p Nick Bunting, Cornish Mutal; Ian Smith, Sherwoods


The Future of Pensions Breakfast



Somerset Cider Stomp t Dawn Mills, Lyndsay Blackshaw and Robin Clempson; Albert Goodman

p Richard Bugler, Albert Goodman; Sir Steve Webb, Former Pensions Minister; Alistair Tudor, Somerset Chamber of Commerce

p Neil Davidson, WPA Healthcare

TWEETS Thank you @chambersomerset & @ BridgwaterCoC, your B2B dinner tonight was excellent & winning a FireHD 10 courtesy of @Evosite was fabulous! @lighting_people

Congratulations to all of today’s walkers you’ve done incredibly well, especially in the heat #SomersetCiderStomp @jenn_scoc

Fantastic to meet and hear from former Pensions Minister Sir @stevewebb1 at the @chambersomerset breakfast event this morning @neilwyatt74

@chambersomerset Awesome networking dinner @ QuantockLakes with @chambersomerset Met some fabulous business people! @GeniusSomerset

Great evening at the B2B Dinner held by @chambersomerset at @QuantockLakes last night hearing more about the @BridgewaterCoC projects. It is an exciting time to be in business in Somerset. #networking #SomersetCounty @cetsat

Thanks to @AG_LLP and @chambersomerset for today’s very interesting talk by ex-pensions minster @stevewebb1 really good and apparently pensions are now sexy! @PorterDodsonBD


THE BIG INTERVIEW An Interview with… Richard Bugler, Managing Partner of Albert Goodman LLP Richard Bugler has been the Managing Partner of Albert Goodman and it’s 300 staff and partners since May 2016, having started his career as a trainee with the firm almost 25 years ago. Richard lives with his family in West Dorset from where he commutes to Albert Goodman’s eight offices across Somerset and Dorset. Richard enjoys a game of cricket and is passionate about supporting his children’s sporting and other interests.

When you were a child, what did you want to be when you grew up? At a young age I wanted to be a professional tennis player but realised that whilst I was a reasonable county player, I was never going to challenge beyond that. I then intended to join our family business of tractor and farm machinery dealers but was tempted by accountancy whilst at University.

Was your first job in Accountancy? If not, what was it? I regularly worked in our family business from the age of 10 onwards. This involved anything from stocktaking, filing or putting staff’s cash wages in small brown envelopes!

Is supporting local growth important to you? Albert Goodman is fortunate to be in a region that is brimming with local talent so we try to support and facilitate local growth where possible. We take great pride in our ability to offer a range and quality of professional services associated with city firms delivered by our teams who are based locally. We work with many fantastic local businesses and one of the most satisfying elements of our role is helping these businesses prosper and grow. The Somerset business environment is very dynamic with many of our clients successfully operating nationally and internationally.

How do you go about maintaining Albert Goodman’s desired culture? Our culture is based around our core values of Excellence, Trust, Creativity and Service. This is explained in detail to all new members of staff and our training and development is delivered with these values in mind. To sum it up, at Albert Goodman we want to have a “can do” attitude and lead by example so we contribute to our clients’ success.



What do you love the most about living in the South West?

Have your business values changed over the years? Our culture at Albert Goodman has been developed over 150 years and is something that we cherish along with our long standing presence the local community. We have always sought to adopt a modern approach with traditional values and I am sure many of our values now would have been equally relevant in years gone by.

I enjoy many things about the South West but above all it would be the people and the environment. I’ve lived in the same town all my life as I feel part of a local community and we’re surrounded by beautiful countryside and coastlines. Despite being some distance from the nearest city, I feel we are well connected and have most things to hand. I particularly enjoy the quality of food and drink produced in the region and can often be found enjoying this in one of our fantastic pubs, cafes or restaurants.

What has been your most important lesson learned during the course of your career? Albert Goodman have a number of specialisms; which is the most rewarding to contribute to? That’s a tough question and one which would get a different answer from different partners at Albert Goodman! For me personally, because of my family business background, I love working with family businesses. Family businesses face unique challenges such as management structure and succession planning. Thanks to our long standing experience of such businesses and our local specialists in areas such as tax, financial planning and corporate finance we are able to offer those businesses support and experience. Family businesses and SMEs are the backbone of the Somerset economy so we are proud to see our clients succeed and play our part in that success. We have acted for some family business client over a number of generations. I also couldn’t answer this question without mentioning our Agricultural Team who are fantastic and live and breathe agriculture and rural matters generally. These businesses are so important to the South West and we are really proud to be able to support them with a team of specialists.

You have been Main Sponsors of the Somerset Business Awards for a number of years. What does this mean to you? We feel honoured to be associated with such a prestigious Somerset event. We have seen first-hand the benefits our clients have enjoyed from winning or being shortlisted, and every year we encourage many clients to enter the awards. We are also proud to sponsor the Albert Goodman Family Business Award as we feel we really understand these types of business.

Always treat people as you would like to be treated yourself.

Do you have any hidden hobbies or talents outside of work? I will try anything once but I can’t think of anything particularly unusual. I enjoy the simple things in life family, friends and my local community.

What’s the best piece of advice you’ve ever been given? “Keep it simple”. One of my most successful clients told me if they struggle to understand a piece of advice now they certainly won’t understand it in a month’s time!



Why did the café cross the road? To get on a better path! Monks Yard, the family-run conference centre and café at Horton Cross near Ilminster, moved on Tuesday 3 April – across the road! “It’s one small step for the customers, but a giant leap for our business,” said Director Dean Holling. “We couldn’t renew our lease where we were, but we realised this was giving us an opportunity to make our business more secure and to enable us to expand in future.” Monks Yard has moved into the Horton Manor site, just across the road. A year of negotiations, with support from investors, well-wishers and local councils, enabled the Monks Yard company to buy Horton Manor and the buildings formerly used by Quest Computing. The first phase of the project sees the newest building on the site turned into an attractive and high-quality café with state-of-the-art, purposedesigned kitchens. Meeting rooms, always a vital part of Monks Yarks, are available for hire on the first floor. “We have worked hard to build relationships with local suppliers, and that’s going to continue,” said Mr Holling. “We try to see our customers and our network of suppliers as a virtuous ecosystem where success translates into a stronger local economy.” The next phase will be the development of historic Horton Manor itself. Mr Holling said that, as a local family, the new owners are delighted to bring it back to life once more. Monks Yard has doubled down on its commitment to support the area’s charities and social groups, promising to work with partners to develop a third building as a free space for groups which build social cohesion in the district. “We have dedicated part of our takings, one day a month, to local

charities, and provided space for groups who bring people together,” said Mr Holling. “We are absolutely committed to making Monks Yard a positive thing for the community. “This is a new site and opens up amazing new possibilities for the future. Whatever we do, we are going to give the same level of care to our café customers, our conference groups, our staff and the community around us.” Linda Vijeh, South Somerset District Councillor for Neroche ward, said she has been a supporter of Monks Yard from its beginning, 10 years ago, and that it was good to see it go from strength to strength as a community resource for Ilminster and the surrounding area. “In addition to providing a convenient meeting space for many local organisations, super food and crafts for sale in the cafe, a community church and a venue for many fundraising activities, the new site will enable more of us to take advantage

of all that is on offer. I, for one, can’t wait for the opening!” Jenny Wheadon, Head of External Marketing at Ferne Animal Sanctuary, said, being a beneficiary of one of Monks Yard’s monthly community days had raised their profile and increased their income. “Having the support of businesses makes such a difference to local charities and Monks Yard certainly works hard at giving back to the community it serves most generously. We wish them every success with their move.” Although Monks Yard has a loyal customer base from a 25 kilometre radius, the TripAdvisor review website has many positive comments from customers from across the country, drawn in by its handy location for the A358, A303 and M5. Reviewer Springer16 summed it up for many: “Brilliant food. Friendly, helpful, attentive staff! Lovely atmosphere! Quick service!”




Fleet demand for plug-in cars to rise with WLTP testing regime Fleet chiefs must ‘get to grips’ with new system to keep tax bills in check, says PVS Fleet and company car driver demand for plug-in hybrid and zero emission electric vehicles is expected to increase with the arrival of the all-new Worldwide harmonised Light vehicles Test Procedure (WLTP) as those models are likely to be the least affected by potential increases in motoring taxes. That’s the view of Puddy Vehicle Solutions (PVS), which has published a new white paper, ‘Real World Driving Emissions’ to provide fleet decision-makers with insight into how WLTP and the related Real Driving Emissions (RDE) test procedure will impact on car CO2 (carbon dioxide) emissions and thus company car benefit-in-kind tax, Vehicle Excise Duty and capital allowances, which are all based on CO2 figures, as well as fuel economy. PVS founder Marcus Puddy, who has a 30-year fleet industry career behind him, believes many fleet managers - and

consequently company car drivers - remain in the dark about the potential impact of WLTP and RDE on vehicle choice lists. As a result, making the ‘wrong’ car choice could land employers and employees with tax bills significantly higher than currently. Industry experts have suggested that CO2 emissions on a car-for-car basis could be as much as 20% higher under WLTP testing than the outdated New European Driving Cycle (NEDC) regime, which it is replacing. While MPG figures are also anticipated to be lower by around 20% or more, the new test is expected to deliver fuel economy information closer to real world performance and thus fuel bills are unlikely to increase.

Chalmers & Co Chartered Accountants appoint new Partner Chalmers are delighted to announce that Karen Williams has recently been appointed a Partner of the firm. Karen joined Chalmers as a manager in the Yeovil office in July 2000, having obtained a Certified Accountancy qualification in 1999, and therefore has an excellent knowledge of the business, the established client-base and the local area. In addition to her accountancy role, Karen also provides general business advice to clients with more involvement in dealing with limited companies and assisting with their accounting systems and processing. With her desire to offer clients a more comprehensive service to accompany the accountancy qualification, Karen qualified as a Chartered Tax Adviser in 2009. With a particular penchant for Inheritance Tax, Karen considered that the firm would benefit from her obtaining accreditation for probate work. Karen and Dale Parsons intended to work together to make this happen but, unfortunately, this was not to be although Karen has continued her pursuit of qualifying as a Trusts and Estate Practitioner and aims to qualify this year. Work and additional study leaves just enough time for Karen to compete in the occasional triathlon and half marathon, and to raise 3 daughters with her husband Matt Williams who is a partner in a local planning consultancy. Reflecting on her decision to become a Partner, Karen said, “We have experienced a tremendously difficult time over the last 14 months and I became much more involved with the day-to-day running of the firm to maintain a level of professionalism so that all our clients received the same level of service to which they had become accustomed. We have all faced a number of challenges since Dale Parsons first became ill and sadly passed away in December 2017. We all dearly miss him as a colleague and friend. Dale was instrumental in Chalmers’ success and I aim to honour his

memory by helping to continue his desire to further develop the firm and the services offered to existing and new clients with the fantastic team that we have at Chalmers.” Simon Bachrach, Senior Partner said “We are delighted to welcome Karen as a new Partner of the firm. Her expertise and experience with owner managed businesses will help us to expand further. Also with her tax experience we will be able to continue to offer high-level tax advice to businesses and individuals in the South West.”



Ylem selects Uniconta as key strategic partner for accounting and ERP software Furthering its dedication to be the South West’s foremost Accountancy and ERP software solutions provider, Ylem Ltd is pleased to announce its new partnership with Uniconta, a European leader in cloud-based Accounting and Business Management Solutions covering Accounting, Enterprise Resource Planning (ERP), Customer Relations Management (CRM) and Vendor management. Established in 1972, Ylem develops, deploys, supports and manages business critical solutions focussing on Accountancy, ERP, CRM and infrastructure to companies where stability, resilience, speed of operation and security are key.

With its Intuitive, powerful, Business Accounting and Enterprise Resource Planning (ERP) products, Uniconta works to help organisations across numerous industries gain complete management of their business’ financial processes and helps drive efficiency and profitability all from within an elite user interface. Sandra Wilson, Managing Director at Ylem, said, “Organisations are constantly looking to improve their business management and reporting mechanisms - needing responsive, flexible and often custom-built solutions. With this new partnership, users will have more options to address their specific needs, leveraging Uniconta’s technology and Ylem’s extensive ERP pedigree.”

Russell Lawrence, CEO, Uniconta UK, said, “Ylem has a deep knowledge and expertise in the ERP sector, being actively delivering, developing and supporting ERP solutions since 1972, which should prove to be extremely valuable for our current and future customers. This partnership aligns with our strategy of working with only the most knowledgeable and professional integrators and partners.”

Yarlington’s Inspired to Achieve secures schools contract Yarlington Housing Group is excited to announce that Inspired to Achieve (i2a) has successfully secured a careers guidance contract with schools in South Somerset.

into training and 97 into volunteering and work experience, with 99.9% customer satisfaction. Extending the i2a service into schools means that we can help pupils prepare for their eventual place of work, which in turn helps their families and ultimately our wider communities.”

Yarlington’s employment support team, i2a, have secured a three year contract to deliver a partnership programme to the South Somerset 14-19 Partnership, the programme is linked to the Department for Education and skills statutory guidance. On the contract, Head of i2a, Debra Scarratt said: “I am really proud and excited that i2a have been chosen as the provider for this valuable work. Having the opportunity to provide the future workforce with high quality careers education, advice and guidance is really stimulating for the team and allows us to expand on our current work to provide even more people with support.” The programme is a key aspect of the partnership which provides students the opportunity to become successful, confident and responsible citizens in the local and wider community and

prepare them for a career that suits their skills and experience. The partnership consists of local secondary schools, Yeovil College, South Somerset Partnership School and Yeovil special schools. Starting on 1 September 2018, i2a will deliver the contract to Wadham School, Westfield Academy, Stanchester Academy, Preston School, Fairmead School and Fiveways School. Yarlington CEO, Gary Orr, added: “This is a fantastic achievement for i2a as they continue to support people across the South West into employment. To date, i2a has placed 744 people into employment, 406

To support delivery of the contract, i2a will be expanding their team to include two to three qualified careers professionals to deliver one to one guidance and group sessions to young people from year eight upwards in each of the participating schools. I2a is a wholly owned subsidiary of Yarlington which delivers a diverse and bespoke range of contracts to support people into employment. I2a currently provides contracts for Yarlington tenants, Taunton Deane District Council tenants and is a core partner for the Big Lottery ESFfunded Positive People contract and subcontractor for the National Careers Service.



John Packer presented Queens Award for Enterprise John Packer Ltd has proudly received a Queen’s Award for Enterprise in the International Trade category.

players from Taunton to Tonga, the Midwest to Moscow, Ireland to Iceland.”

Announced officially on Her Majesty The Queen’s birthday on 21 April, the Queen’s Award is the highest official UK award for British business.

With the increased notoriety of the brand, John Packer Ltd has successfully collaborated with other international manufacturers, such as SmithWatkins – whom supply instruments to the Ministry of Defence, Michael Rath Trombones, Sterling Musical Instruments and Taylor Trumpets.

John Packer Ltd – a Taunton-based brass and woodwind musical instrument retailer which has been in business for more than 40 years - demonstrated substantial international growth in overseas earnings and commercial success within the musical instrument manufacturing and retailing sector over the last four years. The core success is owed to the increased international trade of the company’s manufacturing division – bearing the name of the company founder John Packer. ‘JP Musical Instruments’ are exported worldwide to a network of more than 300 music retailers. Rob Hanson, Director of John Packer Ltd. expressed the company’s honour at receiving the award: “The Queen’s Award for Enterprise is highly prestigious and globally recognised, so we are very proud of how the company has forged an international presence, from a humble instrument repair service. “It’s also of huge personal pride to John Packer that instruments which bear his name are used so widely - by education services, all manner of bands and professional

Mr Hanson, who has led the collaborations, said: “Our passion and commitment to customer service and longevity are paramount to our success and growth. But we’re also keen to keep expanding our range and building on our successful design collaborations so that we can continue to serve a universal desire to make music.” The Lord-Lieutenant of the County, Her Majesty The Queen’s local representative, Mrs Anne Maw, will present the Award to the John Packer Ltd later this year. The company directors will also attend a reception at Buckingham Palace in June this year.

Milsted Langdon lends forensic accounting expertise to cryptocurrency roundtable talk A leading forensic accountancy expert from Milsted Langdon has taken part in a talk with leading experts in cryptocurrency from law firm Royds Withy King to explore how the digital currency could affect future legal matters. Roger Isaacs, Forensic Partner at Milsted Langdon took part in the roundtable discussion along with solicitors from Royds Withy King and outside experts in cryptocurrency. The discussion, entitled Cryptocurrencies - Transparency, Treatment and Trust, allowed Roger to share his expertise on the subject of cryptocurrency investigations, particularly in regards to matrimonial cases. Roger, who has commented on the emerging trend of cryptocurrency in forensic investigations in national

publications – including The Times – helped the group explore how accountants could help to reveal digital currency and discussed actions that could be taken once assets were found. Reflecting on the talk, Roger said: “While many are investing legitimately in cryptocurrency – despite its volatility – there are growing concerns that this new form of digital funding could be used to disguise or hide assets. “I am glad that I was able to offer my expertise in this area and I certainly found the discussion enlightening. It is clear to me that this subject requires further investigation in future by me and my professional peers to ensure we can act in the best interests of our clients.” As well as holding a role as Forensic Partner at Milsted Langdon, Roger is also National Technical Director of the Network of Independent Forensic


Accountants (NIFA) and is a member of the Global Forensic Group within MGI Worldwide – a network consisting of more than 5,028 professionals in 85 different countries. To find out more about Milsted Langdon’s forensic accountancy expertise, please visit www.milsted-langdon.co.uk/servicesfor-business/forensic-accounting/



Farmer helps businesses achieve paperless office Diversification: how a Somerset farmer from a century’s old farming business founded a thriving business facility for storing thousands of documents Sometimes it pays to think out of the box and that is just what Somerset based Simon Barber did when 12 years ago he chose to walk away from declining milk prices and a fall in demand for organic dairy produce. His new business got him thinking outside the box to what is kept inside a box – not just one box, but thousands. Despite talk of “the paperless office” over 85% of business documentation is still printed out as hard copy.* Document storage business Filofile is based in the depths of rural Somerset where Simon converted the farm buildings which once housed hundreds of maturing cheese into a highly secure storage facility suitable for housing not hundreds, but thousands of documents. These include valuable papers, files of documents, engineering drawings, healthcare records, media files and other confidential records that need to be placed into a long-term secure storage facility. Simon points out that Filofile provides a truly unique service in an area stretching from Bristol to Bath and out

to Exeter offering professional storage for office files. Clients have access to next day or same day delivery and priority or emergency requests can be delivered within two hours of an order. The files are stored in a building with a de-humidifier that keeps every file in pristine condition. Simon converted the building by Installing tight police-linked security systems, fire alarms, shelving and smoke detectors in every aisle. The building’s humidity is kept below 60% which means that the paper stays immaculate. Simon says, “It turns out that a building designed for storing cheese is also perfect for storing paper.” Although Simon still lives in the family farmhouse, he took the decision to sweat the assets of the farm by renting out the various farm cottages, letting the farms, and then applying himself to a business idea that had materialised when he visited a contact in Northumberland. “I visited Northumberland and saw that the farmer there had created storage facilities out of some redundant potato sheds. This got me thinking and for a while I operated as an associate learning the ropes about the storage business. “After a few years I had the opportunity to set up as an independent business which enabled me to focus on offering that essential personal touch to the service which is only really possible when operating as an independent,” comments Simon. This approach has

worked really well and Filofile has grown organically thanks to a raft of personal recommendations. Filofile has now been operating for more than 12 years and has clients ranging from firms of accountants to hospitals, charities, schools and legal services. The business uses advanced barcode technology to ensure 99.9% accuracy in all areas of document storage. Accurate tracking of documents is achieved by assigning unique barcode identification numbers to each document storage box and shelf location within the secure storage facility. Simon comments, “Filofile is an extremely cost effective way for businesses to store and manage records responsibly.” Plans for the future include expansion and Simon currently has his sights set firmly on another building that he plans to transform in the coming months. If it seems that most businesses still have some way to go in achieving a paperless office, the service offered by Filofile is helping to achieve that goal by removing and indexing all the physical documents that many businesses and organisations still produce. As to the advancement towards a paperless office, many are of the opinion that for the time being this is something dreamed up by those who have maybe eaten too much cheese – only a cheese farmer could possibly comment!




Taunton business set to almost double its workforce AWARD-winning digital performance and marketing agency, Evosite, is on track to almost double its workforce within the next 12 months thanks to strong growth and ambitious plans for expansion. Since the beginning of the year, seven new roles have been created at the Taunton-based company, six more are already in the pipeline and there are plans for an additional ten jobs that could created by summer 2019. Evosite offers e-commerce website solutions, creative design and development, communication and digital strategies, branding, copywriting, marketing, public relations, event management, social media expertise and paid search management. James Shakespeare, the founder of Evosite said: “I’m delighted we’re helping to put Taunton on the digital map as it’s a fairly unique proposition for one company to be able to offer a fully integrated and in-house range of web development and marketing services all under one roof in this region.” Karen Morledge, Client Services Director at Evosite said: “The fact we’ve gone from 25 staff at the end of last year to 32 now and we’re hoping to have around 48 people working for us across all disciplines by the end of this year demonstrates our success and it’s an incredibly exciting time for the business.” Managing Director, Guy Tucker, said of the future vision for the business: “Curiosity is the engine that drives our creativity and it’s something that flourishes at Evosite. As our business continues to evolve, we will continue to ask the right questions to ensure we offer the right solutions for ourselves and our clients.”

Pictured, from left, are (back) the directors with new starters Annelise Cowie, Liz Wormald (seated), founder James Shakespeare, managing director Guy Tucker, Karen Morledge, Serin Rayner-Davies (seated); (front) Tom Stark, Mitch Brooks and Adrian McGuinness.

Additional roles within marketing, social media, SEO (search engine optimisation), design and administration are on course to be filled before before July. For anyone interested in the opportunities to work at Evosite can find out more information on their website: www.evosite.co.uk.

Local law firm raises money for league of friends Musgrove Park Local charity, League of Friends Musgrove Park, has been presented with a cheque by law firm, Porter Dodson. Regular fundraising activities were held at the Taunton office, such as bake sales, bacon butty morning and Christmas jumper day, to raise money that was then match funded by the Partners to bring the total to £1000. The League of Friends Musgrove Park Hospital is one of the oldest Taunton charities. It was formed by the Rotary Club of Taunton in 1959 with the two main aims of promoting voluntary service in the hospital and raising funds to provide better equipment over and above what the NHS could afford to provide. Peter Renshaw, Chairman of the League of Friends Musgrove Park, said: “We’re extremely grateful to Porter Dodson for supporting us as their charity of the year. With the fundraising help of Porter Dodson, and other local businesses, we can continue to buy much needed equipment for the hospital.”

Photograph shows left to right: Peter Renshaw (League of Friends), Lesley Gaskell (Porter Dodson), Carol Waterman-Smith (League of Friends) and Ben Hingley (Porter Dodson).

Ben Hingley, Porter Dodson’s Taunton Office Head, commented: “I’m delighted the office has been able to raise this money to support the League of Friends Musgrove Park in their endeavours. It’s fantastic to see that their fundraising efforts are enhancing the quality of care in the hospital. I would like to thank everyone who took part in our activities throughout the year and kindly donated.”

32 Lloyds Bank launches £100m SME infrastructure fund for Hinkley Point Lloyds Bank has announced a £100 million fund to help small businesses take advantage of supply chain opportunities in the construction of EDF Energy’s Hinkley Point C nuclear power station in Somerset. The fund, which opened on Friday 18 May, will help small to medium sized enterprises (SMEs) access discounted lending and become involved in one of UK’s biggest investment and construction projects. It is estimated that construction of the multi-billion pound nuclear power station will put £200 million per year into the regional economy at its peak and provide over 25,000 job opportunities. Small business customers can apply to the fund which will waive arrangement fees on lending directly linked to the construction of Hinkley Point C and give them the financial backing to bid for new business and supply chain contracts. This includes arrangement fees for loans, invoice finance and asset finance facilities. The fund can also be used by businesses that provide indirect services to the power plant through an agreed

contract such as hotels, transport, catering, facilities management and security services. The Bank will also be helping businesses navigate the tendering and supply chain process and direct businesses to the Hinkley Supply Chain Team which consists of EDF Energy and the Somerset Chamber of Commerce. David Beaumont, South West Regional Director, SME Banking, Lloyds Bank Commercial Banking said: “Hinkley Point is a huge investment for the South West and the UK and we want to help small and medium-sized businesses take advantage of the opportunities that exist in the supply chain. “Whether it’s construction, catering or transport services, our £100m fund and support will ensure that businesses have the financial backing they need to capitalise on this multi-billion pound construction project.” Greg Saunders, Chair of Somerset Chamber of Commerce said: “This is excellent news and a real fillip for the region. Many local businesses have already secured contracts at Hinkley Point C and this investment from Lloyds will only go to give other businesses further confidence in their strategic decision making regarding seeking business from this vast project.” Once fully operational the plant will have the capacity to generate electricity to power around 6 million homes across its anticipated lifespan and ensure that the country has enough low-carbon electricity when the UK’s older power stations are expected to close from 2030. Customers can apply through their usual contacts to discuss how the funding could help them and support their working capital to unlock cash and make the most of growth opportunities which will leave lasting benefits to the South West and the UK.

ADPR’s new owner named in list of top entrepreneurs Somerset-based communications agency, ADPR, announces its owner and Managing Director, Kate O’Sullivan, has been named in South West Business Insider’s prestigious 42 Under 42 feature. The annual list showcases the region’s top business leaders and entrepreneurs under 42 years of age. Kate purchased ADPR in December 2017 having worked at the agency for 13 years. She was previously the Managing Director and had held that position since November 2016. Kate says, “I am so honoured to have been recognised in such a highly prestigious list of entrepreneurs from across the region. It’s been a fantastic journey so far, we’ve grown the agency, launched new branding and won both a Gold and Silver award from the Chartered Institute of Public Relations for a client’s campaign. My focus is on growing the agency sustainably, offering new services while remaining true to our core skills.” ADPR was set up more than 26 years ago and has a strong heritage within the marine sector. The agency now has a range of clients from across the marine, health,

well-being, tourism and outdoor sectors. Clients include Fusion Entertainment, Clarks Village, Fairline Yachts, Sleep Well, Sunsail, OverBoard and Helly Hansen. For more information about ADPR, please visit www.adpr.co.uk.




Source: BAD News (Business Advisers News)

Review into improving business productivity

Schools to get business advice to manage funding

The Department for Business has launched a review to identify and tackle the causes of low business productivity in the UK. The Business Productivity Review, which is part of the government’s Industrial Strategy, will explore how new technology, business support services and management techniques can be used to boost wages and profits. It will also identify how the private and public sectors can introduce meaningful interventions that improve business productivity. The deadline for responses is 4 July 2018.

The Department for Education has confirmed that schools across England will be able to access business advice to help them make better use of their education funding as part of a new pilot. More than 40 business advisers have currently signed up to the pilot to offer practical business support to schools. Under the pilot, business advisers will visit a school and develop an action plan to set out how it can use and allocate its education funding more effectively. The programme is expected to be rolled out nationally from September 2018.

Read more about the review at: https://www.gov.uk/government/news/ government-review-to-help-business-embracenew-technology-and-boost-wages-and-profits

Read more about the programme at: https://www.gov.uk/government/news/schools-to-getexpert-advice-from-leading-business-advisers

Funding and support to help small firms use their IP

Call for evidence on assessment of vocational qualifications

The Government has published a response to its call for views on how the Intellectual Property Office (IPO) can better support innovation. The IPO will work with the Treasury and the British Business Bank to help businesses use their intellectual property (IP) to access finance for growth, as well as collaborate with LEPs (local enterprise partnerships) to pilot a new Innovation Enabler Fund which will support smaller businesses to develop IP strategies. The IPO will also publish a series of toolkits to encourage business co-operation and help businesses understand the value of their IP when applying for finance.

Ofqual has launched a call for evidence on the assessment of vocational and technical qualifications in centres such as training providers and colleges. The call for evidence is seeking feedback about the quality of centre-based assessments, as well as whether the assessment process is fair, consistent and meets all the necessary standards. The deadline for responses is 15 June 2018. Read more about the call for evidence at: https://www.gov.uk/government/news/call-for-evidenceon-assessment-of-qualifications-in-centres

Read more about the measures at: https://www.gov.uk/government/news/ industrial-strategy-call-for-views-government-response--2

MPs launch inquiry into ‘green watchdog’ plans

Taxpayers warned about tax refund scams

MPs have launched an inquiry into government plans for an environmental watchdog after the UK leaves the EU.

HMRC has warned taxpayers to watch out for phishing e-mails and text messages that trick them into thinking they have received a tax rebate. According to HMRC, which is currently processing tax refunds for 2017/18, criminals often use events such as the end of the financial year to target the public. Many phishing e-mails and text messages include links to dubious websites where their information can be stolen. Anyone who receives an unexpected e-mail or text message asking for their PIN or bank details should report it to Action Fraud.

To read more, go to: http://www.fwi.co.uk/news/mps-launch-inquirygreen-watchdog-plan.htm

BYOD linked to security incidents Bring your own device (BYOD) practices have been identified as a cyber-security risk for six in 10 smaller firms.

Read HMRC’s warning in full at:

To read more, go to:

https://www.accountancydaily.co/ number-tax-refund-scams-escalating

https://www.computerweekly.com/news/252441392/ BYOD-in-UK-SMEs-linked-to-security-incidents




Wells Chamber of Commerce As our name suggests, Wells Chamber of Commerce and Tourism, has been doing a lot to promote tourism in the City over the past year. As part of our City and Tourism Forum we have worked with the City Council, our cultural and heritage forum and Visit by Coach to encourage coach companies to spend more time in the city to allow visitors to spend more time and money here. We have a really enthusiastic group of volunteer meeters and greeters to meet visitors off the coaches and direct them to areas of interest and we’ve made a video for them to watch as they come into the City. The Chamber has been campaigning for better signage in the city for several years and thanks to some hard work from our members this looks like it will happen very soon. Next on the agenda is parking!

We are working with our economic development team to put our local Enterprise Mendip funding to good use. We have put on an educational programme to help businesses ‘grow with digital’. In our area the majority of businesses are small and independent, often working from home. Our challenge is to reach out to them and integrate them into the local business community. We recently started a local Facebook group called Wells Independent Businesses to help grow our membership and engage with those small businesses in our area that need our support and to be able to reach out to each other for support. We continue to support the growing number of festivals and events which happen in Wells at they bring in big crowds of people to visit our beautiful city.

After every meeting members are invited to stay and ‘network’ over a glass of wine and cheese. You’d be surprised how much collaboration goes on it that short time!

Affiliate Town Chambers & Business Associations Axbridge Chamber of Commerce T: 01934 733078 | E: mike.sartain@hale-events.ltd.uk www.axbridgechamber.co.uk

Somer Valley Chamber of Commerce T: 07530 042627 | E: plenty.jon@gmail.com www.somervalleychamber.com

Bridgwater Chamber of Commerce T: 01278 228004 | E: talk@bridgwaterchamber.org.uk www.bridgwaterchamber.org.uk

Taunton Chamber of Commerce T: 01823 230898 | E: office@taunton-chamber.co.uk www.taunton-chamber.co.uk

Bruton Chamber of Commerce T: 01749 813291 | E: brutonchamber@gmail.com www.brutonchamber.org

Wells Chamber of Commerce T: 01749 685236 | E: info@wellschamberofcommerce.co.uk www.wellschamberofcommerce.co.uk

Burnham-on-Sea Chamber of Trade & Commerce T: 01278 238959 | E: deryk@kds-interiors.co.uk www.burnhamonseachamber.org

Wincanton Businesses Together T: 01963 34327 | E: john@wincantonbusiness.co.uk www.wincantonbusiness.co.uk

Cheddar Chamber of Commerce & Industry T: 01934 742326 | E: mike@lanesofcheddar.co.uk www.cheddartradersassociation.co.uk

Wiveliscombe & 10 Parish Business Group T: 01984 684777 | E: secinfo@10pbg.co.uk www.10pbg.co.uk

Frome Chamber of Commerce T: 01749 342255 | E: president@fromechamber.com www.fromechamber.com Glastonbury Chamber of Commerce T: 01458 835678 | E: office@glastonburychamber.co.uk www.glastonburychamber.co.uk Levels’ Best Community Interest Company T: 01935 851280 | E: enquiries@levelsbest.co.uk www.levelsbest.co.uk Shepton Mallet & District Chamber T: 01749 681413 | E: alanpaulstone@gmail.com www.shepton.biz

Somerset Chamber Affiliate Board Member, Nigel Pearce, is the primary contact for all Town Chamber dealings. Nigel would be very pleased to hear from any representatives with views they would like to express. He can be contacted at: nigel.pearce@pearcepractice.co.uk



#SHAREYOURNOTSPOTS Access to mobile voice call services is a basic requirement of business today: it’s essential to consumers and for linking people and communities. That’s why the British Chambers of Commerce launched its campaign calling for No More Not Spots! A 2017 survey by the BCC found that 70% of UK firms experience ‘not spots’, areas of no mobile coverage by any operator, or ‘partial not spots’, where there is some coverage but not from all networks, in their local area. The aim of this campaign is to end not spots for voice coverage for UK phone users where they live, work, travel or play. From the time that cell phone services were first introduced in the UK to the present day, the locations with signal coverage have grown from a handful of urban areas to around 98% of UK premises (the area immediately adjacent to a property). The UK’s four Mobile Network Operators have invested heavily to ,deliver against their licence obligation of 90% geographic coverage for voice and text by the end of 2017. However, despite welcome progress in network rollout, the lived experience of mobile phone users can differ from the scale and consistency suggested by these numbers. With about 30 million residential and commercial properties in the UK, 98% of premises would still leave around 600,000 buildings without coverage. With about 30 million residential and commercial properties in the UK, 98% of would still leave around 600,000 buildings without coverage;

with only 10% of Britain’s landmass ‘developed’ – 90% geographic coverage still leaves not spots in areas like dense commercial centres, road and rail corridors where access issues and the economics of new infrastructure investment are challenging. Results from BCC’s infrastructure survey, conducted in February this year showed that a majority (53%) of responding businesses perceived the reliability of the UK mobile phone network to have improved over the last five years. But a substantial number (21%) did not agree that the network meets its needs for accessing new and existing customers, suppliers, and employees. The reasons for patchy coverage are many and varied: from building and vehicle design to the number and location of masts and cells; from the topography of the built and natural landscapes to the technologies in phones. Through this campaign, we hope to engage with local Chamber business communities to identify gaps in coverage, and to work constructively with industry and government to resolve locally. Over the next year, Chambers of Commerce will be convening business communities and those involved in delivering coverage, so do keep an eye out for events in your local area and get involved. And, if you experience a not spot be sure to report it to the British Chambers of Commerce through their website, and tell us about it on Twitter using the hashtag #shareyournotspots

Log not spots with the BCC at www.britishchambers.org.uk

Somerset Chamber believes that networking is key to helping you grow and promote your business. We offer the opportunity to develop your personal connections while learning about topics important to your business. Here’s a summary of our events from last year‌

Profile for Somerset Chamber of Commerce

Somerset Voice - June/July 2018  

Somerset Voice - June/July 2018