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Download: 1. The flow of events or transactions captured by an organization’s system describes: a. data. b. information. c. knowledge. d. wisdom. 2. What is meant by the statement “knowledge is sticky”? a. Knowledge is universally applicable. b. Knowledge is hard to move. c. Knowledge works only in certain situations. d. Knowledge is intangible. 3. In order, which are the value-adding steps in the knowledge business value chain? a. acquire, disseminate, apply, feedback, management and organizational activities b. data and information acquisition, store, disseminate, feedback, apply c. data and information acquisition, acquire, store, disseminate, apply d. acquire, store, disseminate, apply, feedback 4. Which of the following is not a typical component or capability of an enterprise-wide knowledge management system?

a. Collaboration tools b. LMS c. Document management d. KWS 5. You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs? a. VRML system b. Digital asset management system c. Enterprise content management system d. Knowledge network system 6. Once a knowledge taxonomy is developed, documents are all ________ with the proper classification. a. tagged b. referenced c. linked d. tupled 7. Which of the following statements about the use of wikis by firms is not true? a. They are most appropriate for information that must be revised but does not need to be available 24/7. b. Users are able to modify wiki content contributed by others. c. They are inexpensive and easy to implement. d. They can be used as a central repository for all types of corporate data such as spreadsheets and e-mail. 8. Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n): a. investment workstation. b. organizational learning system. c. learning management system. d. employee enrichment system. 9. ________ often are designed and optimized for the specific tasks to be performed. a. Virtual simulators b. CAD stations c. Graphics programs d. Knowledge workstations 10. Technology that consists of computer-based systems that attempt to emulate human behavior is called: a. fuzzy logic. b. genetic algorithms. c. neural networks. d. AI technology. 11. Forward chaining is: a. a strategy for searching the rule base in an expert system that begins with a hypothesis. b. the programming environment of an expert system.

c. a method of organizing expert system knowledge into chunks. d. a strategy for searching the rule base in an expert system that begins with information entered by the user. 12. Virtually all expert systems deal with problems of: a. logic and control. b. classification. c. policy development. d. high complexity. 13. Behavioral models of managers find that, from observation, managers: a. create a formalized, hierarchic structure of contacts to provide filtered information. b. typically work in a fragmented manner, with only 10% of activities exceeding an hour in duration. c. operate best with standardized, predictable, printed information. d. perform often fewer than 100 activities a day. 14. An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: a. GDSS. b. DSS. c. GIS. d. MIS. 15. Which types of decisions are automated for high-velocity decision-making? a. Semi-structured financial decisions b. Highly-structured decisions c. Unstructured financial decisions d. All of the above. 16. Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? a. DSS b. MIS c. ESS d. CDSS 17. An essential component in the ability of GDSS to contribute to a collaborative environment is: a. allowing users to contribute simultaneously. b. using structured methods for evaluating ideas. c. the guarantee of user anonymity. d. identifying users informally. 18. ________ are visual tools for presenting performance data in a BI system. a. Dashboards and scorecards b. Scenarios and models c. Reports and the drill-down feature d. Paramaterized reports 19. Business processes are analyzed, simplified, and redesigned in:

a. paradigm shifts. b. business process redesign. c. automation. d. rationalization of procedures. 20. The entire system-building effort is driven by: a. user information requirements. b. organizational culture. c. the information value chain. d. feasibility studies. 21. What is the greatest barrier to successful business process change? a. organizational culture. b. Usability of implemented solution c. Selecting the correct process to change d. Ineffective project management 22. The major variables in project management are: a. scope, time, cost, quality, and risk. b. scope, time, cost, and performance. c. time, cost, scope, and performance. d. time, cost, quality, performance, and risk. 23. The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists.: a. corporate strategic planning committee b. project team c. IS steering committee d. project management group 24. To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use: a. capital budgeting. b. the real option pricing model. c. the net present value. d. a scoring model. 25. The project risk will rise if the project team and the IS staff lack: a. good equipment. b. financial studies and plans. c. the required technical expertise. d. legacy applications as a starting point.


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