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We help individuals, teams and organisations to succeed in the software economy.

We offer customised solutions designed to fit.

It is a truism that software is eating the world. In the digital age, software permeates all aspects of business. In support of the growing demand for a software-savvy workforce, we are specialists in software training and development and have been assisting organisations to build their internal tech talent for over 25 years. Partnering with industry and government, our aim is to transform the way that business is done using the latest in software design and thinking. We work with individuals and teams in some of the world’s largest and most innovative organisations to sharpen their skills in all aspects of software through a comprehensive curriculum of accredited training, coaching and mentoring. We have a passion for training and development and we delight in helping our customers to become better at what it is they do. We do this through providing them with the skills they need in both the here and now, and perhaps most importantly, into the future. We are firm believers that the greatest resource any organisation can have is its people, this is especially true in the digital age. We work with organisations large and small to turn the tech talent they have into the advantage they need.


PUBLIC COURSES Our public courses give you the opportunity to update your arsenal of skills so that your knowledge is applicable, relevant and highly sought after. Ranging from one to five days, our courses are perfect if you’re looking to build your capability. You’ll train alongside other professionals from a range of industries, learn from some of the best trainers in town, and gain the best mix of theory and practice to put your newly found skills to work. IN-HOUSE COURSES Our in-house programs are a cost-effective option for large groups: you’ll get the training you want, where and when you want it. Not only that, we also offer tailored in-house courses where you can influence the delivery of the course including adapting the content to your requirements. This can include mixing and matching modules from different courses and incorporating case studies and content specific to your organisation. ASSESSMENTS Our assessment tools will help you to create the level of Agile fluency that best fits your development efforts, business need and customer value. COACHING AND MENTORING Coaching and mentoring allow for you to connect one-on-one with experienced trainers to address your biggest challenges and improve your business. Every one of our trainers is an industry expert. Each brings a wealth of experience; and each has the skills and abilities to bring out the best in your people, whether as individuals or as teams. And like our training, we can deliver a program in a way and at times that suit you. COURSE LICENSING As well as delivering a comprehensive suite of programs ourselves, we also license our courseware to global partners from all corners of the world and to organisations wanting to roll out training internally to a large number of employees. ELEARNING AND LIVE-ONLINE In addition to classroom delivery, we provide eLearning as a standalone or supplementary offering. We can also provide live-online learning, where a group of participants is widely dispersed.



BETTER BUSINESS We live in a world of rapid and disruptive change. We all want things faster, cheaper and better than before. Business analysis is all about enabling change by defining the needs of an organisation and recommending solutions that are fit for purpose, and that add value. The role of a Business Analyst is critical because, put simply, they help businesses be better at what they do. We understand the dynamics of business analysis – we have delivered training and consultancy in the field for more than 25 years, working with clients of all sizes and from a range of industries. We’ll ensure you have the skills and expertise to provide true value. We can assist Business Analysts working at a detailed level to support the right solutions, through to a strategic level to provide direction on what initiatives should be progressed.





Business Systems Analysis (5 days)

The Agile Business Analyst (3 days)

The Senior Business Analyst (3 days)

Adaptive Leadership (2 days)

Mastering the Requirements Process (3 days)

Business Process Modelling (3 days)

Adaptive Program and Portfolio Management (3 days)

Agile Fundamentals (3 days)

We offer a wide range of courses, covering everything from enterprise analysis to requirements elicitation and solution design. Our courses are ideal for both technical and business Business Analysts – we cover the full gambit. What’s more, many of our BA courses are accredited by PMI, IIBA and ICAgile. Our courses are designed to provide you with the core skills, knowledge and techniques required to be change makers.









Duration: 5 days

Duration: 3 days

Duration: 3 days

Duration: 3 days

Duration: 3 days

Duration: 3 days

Want to learn the fundamental skills to be a great BA? This course will provide you with a structured approach to business analysis and will give you the tools and techniques required to hit the ground running. This course is full of valuable material for a BA including in-depth requirements and business systems concepts, product scoping, requirements elicitation, modelling techniques such as data modelling, process modelling, use cases, business rules modelling, and requirements validation and impact analysis.

Understanding a problem – the real problem – is the role of the requirements process. Requirements discovery is no longer about producing large, unreadable (and often unread) specifications. Requirements are about understanding the needs of the people who use your solution, recognising the environment for the solution and then, delivering requirements that are concise, clear and testable in a timely manner.

Keen to know what Agile is all about? If you’re new to the Agile world and need a solid introduction to the Agile way of thinking, and doing – this course is a perfect fit. It examines the roles and responsibilities of team members working on Agile projects. It delves into the specific practices used on Agile projects, explains the theory and concepts behind the Agile approach, and prepares you to work confidently and effectively in an Agile environment.

How do you combine your analysis skills with Agile tools and techniques? If you’re a Business Analyst working on Agile projects, this course will help you understand how to operate in an Agile environment so that you’re better equipped to deliver value to your organisation. You’ll learn how to build the right products, for the right customers, at the right time while reducing waste.

Need to drive organisational efficiencies? Develop solid business process modelling skills to foster business improvement with this specialist program. During this course, you’ll learn to use a structured approach through scoping, identifying, analysing, developing and documenting business processes. We place particular emphasis on identifying metrics to support the analysis and evaluation of business processes to ensure alignment with business objectives.

Does your organisation provide the right information, in the right format to make informed decisions? As a Senior Business Analyst or Team Lead, you will be involved in enterprise analysis and project initiation activities, project classification, stakeholder engagement and mentoring teams, along with an expectation to provide innovative solutions. This course provides you with the skills, tools, techniques, tips and tricks to handle these often intangible issues and sets you well on your way to becoming a Senior BA.

Learning outcomes: By the end of this course you will be able to: • Apply a structured, disciplined approach to understanding business systems and solving business problems • Understand the importance of your stakeholders and their goals • Produce effective requirements and user stories • Plan, conduct and follow up on a structured investigative interview • Know when to apply the different analysis techniques • Produce a process model of an end-to-end business process • Produce a use case diagram and a detailed use case description • Produce an entity relationship diagram and a data dictionary • Build decision trees and decision tables to represent and clarify business rules • Use critical appraisal techniques to refine and improve a system specification • List the desirable contents of a business requirements specification

Intended for: Individuals who are new to business or systems analysis, experienced Analysts who are looking to formalise their training and non-information systems people working with systems analysts.

Prerequisites: You are expected to have some understanding of basic business practice, and to have been exposed to the capabilities and limitations of computer systems.

Accredited with:

This course shows you how to precisely define the scope of the business problem, to discover and involve the appropriate stakeholders and to use today’s techniques (like Agile) to learn what the business really needs.

Learning outcomes: By the end of this course you will be able to: • Determine the real needs of your stakeholders • Understand the role of the Business Analyst in Agile projects • Write Agile stories that are more effective and accurate • Write requirements that are complete, traceable, and testable • Learn diverse elicitation techniques to uncover the real requirements • Use the Volere Knowledge Model to ensure you have all the needed information, and nothing that is not needed • Understand the need for, and how to write, functional and non-functional requirements • Precisely define the scope of the problem • Discover all the stakeholders and keep them involved • Uncover the essence of the business • Use prototypes, sketches and storyboards to discover hidden needs • Use state of the art requirements techniques • Get the requirements quickly, and incrementally • Write the right requirements and stories

Intended for: Business and Systems Analysts, Project Leaders and Managers, Consultants, Product Owners, Product and Program Managers and Requirements Engineers.

Learning outcomes: By the end of this course you will be able to understand: • The background to participating in an Agile project • The roles and responsibilities of a typical Agile project team • The various tools available to Agile teams to facilitate the project • How Agile teams cooperate and collaborate to deliver business value • How discipline and standards contribute to Agility

Intended for: Team members starting out in Agile projects, Project Managers entering the Agile environment and Managers of teams involved in Agile development.

Prerequisites: There are no prerequisites for this course.

Learning outcomes: By the end of this course you will be able to understand:

Learning outcomes:

• The responsibilities of product ownership and where the Business Analyst can contribute • The role of the Business Analyst in Agile software teams • How lightweight modelling techniques are used in Agile • How to derive user stories from analysis models such as process models, class diagrams, state transition diagrams and other tools of the analysis trade • How to integrate requirements management into an Agile software development process • How to utilise guidelines and practices for designing and deploying an effective Agile business analysis process

By the end of this course you will be able to:

Intended for: Individuals who work in Agile projects doing Business Analysis tasks including: Business Analysts, Product Owners, Project Managers, Software Developers and those in Quality Assurance.

Accredited with: ICAgile, PMI (21 PDUs)

Prerequisites: This course builds on your existing knowledge of both Agile and Business Analysis – you need to have a good understanding of both to get the maximum benefit from attending this course. The skills you will need are covered in our Business Systems Analysis and Agile fundamentals courses.

Accredited with: ICAgile, PMI (21 PDUs)

• Understand in which contexts business process modelling is performed • Conduct a business process discovery assignment to elicit existing business processes in the context of a previously defined scope • Follow a logical framework to analyse the current state business process and derive a future state business process model using various techniques • Present these processes using the BPMN 2.0 notation • Identify effective measures that will contribute to understanding the performance characteristics of the processes and surrounding enablers and constraints • Understand that business process modelling initiatives happen in the context of a strategy requiring change and risk management

Intended for: Business Process Analysts, Enterprise Analysts, Business Analysts, Project Managers and any other roles responsible for analysing and documenting their organisation’s business processes.

Prerequisites: Participants are expected to have an end-to-end understanding of business analysis activities. A suggested lead-in course is our Business Systems Analysis course.

Learning outcomes: By the end of this course you will be able to understand: • The real value that a great Business Analyst brings to an organisation • What makes up a business case • The importance of stakeholders and how to communicate successfully • How to define the BA framework for the program or project • The importance of defining and implementing supporting critical processes • How to coach and mentor junior BAs • How to prepare and present a topic so that the audience gets it

Intended for: Experienced Business Analysts, Senior Business Analysts and Team Leads, Project Managers and Business Analyst Managers.

Prerequisites: An understanding of fundamental business analysis concepts is necessary for you to get the maximum benefit from attending this course. This is covered in our Business Systems Analysis course.

Accredited with: IIBA (21 CDUs)

Accredited with: IIBA (21 CDUs)

Prerequisites: There are no prerequisites for this course.

IIBA, PMI (35 CDUs and PDUs) 8




Duration: 3 days

Duration: 2 days

How do you decide which initiatives to invest in, how much to invest, and when to stop investing? In today’s fast-paced business environment there is a need for an adaptive, responsive approach to managing the pipeline of work to be done. This means constantly measuring the investment against the potential and actual returns and rapidly changing direction without disrupting the flow of the organisation. This course looks at enterprise value management, in the context of portfolios and programs, to ensure organisational resources are being spent in the most effective way.

Are you an adaptive leader? This experiential workshop is designed to help resolve the most pressing and perplexing challenges leaders face. It will help you to break through obstacles, and continuously learn, adapt and develop new capabilities to thrive in complex, competitive and challenging environments where there are no easy answers. You’ll engage in a learn-by-doing methodology to explore scenarios and apply techniques to envision and design the future, while experiencing new ways of thinking and working in teams. This unique program is designed to help leaders drive organisational change and create learning organisations of the future.

Learning outcomes: By the end of this course you will be able to understand:

Learning outcomes:

• The roles and responsibilities involved in portfolio management • A variety of techniques for identifying value in an initiative • Ways to identify metrics that matter to help make effective investment decisions • How to align outcomes from an initiative with organisational strategy, and how strategy needs to be adaptive • How to build a value model to help guide investment decisions • How to visualise and present a portfolio using portfolio Kanban • When and how to adapt the flow of work, knowing when to invest more, when to pause and when to stop • The impact that portfolio decisions have and how they are propagated to the delivery teams

By the end of this course you will be able to:

Intended for: Those filling the Portfolio Manager, Program Manager, Project Manager, Product Manager, Product Owner, Product Champion or Agile Customer role.

Prerequisites: You will need foundation knowledge of Agile and it is valuable for you to have an understanding of the Agile Product Owner roles and responsibilities.

Accredited with: ICAgile


• Understand adaptive leadership and the attributes of an adaptive leader • Understand the growth mindset and culture required for adaptive leadership • Understand the adaptive framework and systems thinking • Understand how (and why) to orchestrate creative conflict • Develop skills for impacting change and managing uncertainty • Increase awareness and perspective to lead, innovate and mobilise change • Recognise adaptive versus technical problems and how to solve each • Understand how to create an environment where everyone can achieve their full potential • Learn how an adaptive leadership approach can be used to reframe • Adapt with confidence in the face of disequilibrium, ambiguity and uncertainty

Intended for: Anyone in, or aspiring to be in, leadership roles, with a willingness to challenge the status quo and embrace change.

ACCREDITATION International Institute of Business Analysis (IIBA) We are an endorsed education provider for the International Institute of Business Analysis. Many of our courses are accredited by the IIBA and contribute Continuing Development Units (CDUs) towards the Entry Certificate in Business Analysis (ECBA), Certification of Capability in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP) or Certified Business Analysis Thought Leader (CBATL) certification requirements. Also, our team acted as reviewers for the Business Analysis Body of Knowledge (BABOK). Project Management Institute (PMI) We are a Registered Education Provider for the Project Management Institute. Many of our courses are accredited by PMI and contribute Professional Development Units (PDUs) towards project management certification requirements. A number of our team were also involved in the review of PMI’s ‘BA Best Practice Guide’. International Consortium for Agile (ICAgile) We are the largest accredited training provider for the International Consortium for Agile (ICAgile) globally. In addition to individual course certifications, ICAgile has created an education roadmap for all Agile specialties. SoftEd’s courses mapped to ICAgile’s learning pathways are shown below:

The Agile Business Analyst/ Agile Product Ownership

Agile Program and Portfolio Management

Agile Project Management

Agile Program and Portfolio Management

Agile Facilitation and Iteration Management

Agile Coaching

Agile Programming Techniques

Agile Design and Architecture

Agile Testing

Agile Test Automation

Prerequisites: A willingness to challenge traditional thinking and a desire to deliver outcomes for the organisation.

ICAgile Business Agility Track

Business Agility Accelerator

Agile Fundamentals


Foundations of DevOps

ICAgile Value Management Track ICAgile Delivery Management Track ICAgile Agile Coaching Track ICAgile Agile Engineering Track ICAgile Agile Testing Track ICAgile DevOps Track


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Business Analysis Brochure  
Business Analysis Brochure