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The Mercator Group is one of the largest and most successful retail chains in South-Eastern Europe and is present on seven regional markets. These fast growing markets have helped Mercator to capture important market shares, mainly with its large malls in capital cities and regional centres. Mercator’s aim is to become the first or second largest fast-moving consumer goods retailer on each of these markets.

S&T provided seamless, secure, and cost-effective connections between remote Mercator malls and the head office, as well as between the head office and the payment processing centre. The first stage of the project required S&T professionals to assess and analyze the existing equipment, services and general workload for the implemented systems. In collaboration with business application developers S&T professionals then designed a plan for implementing the hardware and software solutions and infrastructure upgrades. The upgrade roll-out began in the head office in Ljubljana and was then expanded to systems in other countries. With the new infrastructure solutions, the Mercator Group can benefit from services, such as customer monitoring enabled by the Mercator Pika Card system and new video conferencing solutions.

Challenge The Mercator Group decided to redesign and optimize their transaction channels with a payment processing centre. Their existing leased and redundant telecommunication lines were proving to be a large cost for the company. By deploying advanced network router and firewall solutions, the Mercator Group wanted to ensure that their networks and services perform with the same levels of reliability and security and reduce costs at the same time. The advanced network infrastructure provides reliable connectivity that is required for real-time payment transactions and enables proactive operations monitoring. The Mercator Group intended to upgrade this infrastructure with support for the Mercator Pika payment card application. This would enable them to improve customer behaviour monitoring and improve their product portfolio. This powerful infrastructure also allows Mercator to deploy new network-based services, such as video conferencing and voice and video calls between offices to reduce travel and meeting expenses.

Benefits for the client 24/7 availability Reduced infrastructure and advanced communications costs Comprehensive view of the network and services (operation monitoring from a single location) Premium support and maintenance delivered by S&T professionals

S&T S&T offer is based on an understanding of user needs and on meeting those needs with IT solutions based on state of the art technology. We provide assistance to our partners in developing their business operations and results through the use of advanced information

“Mercator Group d.d. relies on S&T professionals to manage firewalls and

technology and a wide range of services, such as

network components in networking segments across six countries. They

development and implementation, as well as the creation of custom IT

deliver everyday management and configuration tasks as well as active

solutions, processes and systems, maintenance and permanent

control of system operations to ensure minimal downtime and rapid

customer support. S&T group with about 2.200 employees and a

disaster recovery. We are pleased that our collaboration with S&T has

sales of â‚Ź411m in 2009, is the leading provider of IT consulting, IT

given us the opportunity to work with a reliable and highly qualified IT

solutions and IT services for customers in Central and Eastern

partner with deep expertise and end-to-end services.

Europe, as well as in the Germany-Austria-Switzerland region and Asia.

Rado Brglez, IT Manager, Mercator d. d.

IT consulting,


The Mercator Group decided to redesign and optimize their transaction channels with a payment processing centre. Their existing leased and r...