Southern New Hampshire University the “Student Links” section. Student reimbursement from an employer (or other payer) based upon satisfactory completion of the course or program is not considered third-party billing. Student reimbursement is considered a self pay account and is subject to the payment policies outlined.
EdLink (formerly known as CAEL) EdLink has partnered with Southern New Hampshire University to offer tuition discounts to eligible students. Employees of an EdLink partner company will receive a 10% tuition discount off the regular Southern New Hampshire University tuition on courses approved by your employer’s tuition assistance policy. Please contact your place of employment for additional information on the EdLink tuition assistance program.
Attendance, Withdrawal and Refund Policies (College of Online and Continuing Education Centers Only) Attendance Attendance is required in all courses. Being absent may impact a student’s grade and in the case of excessive absences, may result in failure or the instructor withdrawing the student from the course. Students are responsible for all missed work, assignments, etc. The instructor’s policies on attendance and making up work are included in the syllabus.
For tuition assistance: Students must obtain a letter of credit from the EdLink website to present at the time of registration. Each discount-eligible course must be accompanied by a letter of credit. First-time students should direct this letter of credit to their Center. Subsequent letters for future classes can be sent directly to the Bursar’s Office.
Documented absences resulting from legitimate circumstances, such as personal illness, a death in the immediate family, etc. should not negatively impact a student’s grade or academic standing. Students should notify both their instructor and their academic advisor about these circumstances. See “University Initiated Withdrawals” for additional information.
Tuition reimbursement: This is entirely outside of SNHU and is between the student, EdLink and the employer. Students need to obtain an approval notification from the EdLink website to present at the time of registration.
Student Initiated Withdrawals
Please note: Students who register for courses without evidence of EdLink authorization may not be guaranteed a discount.
Other payment information: • Finance charges at the rate of 18 percent-per-year on the outstanding balance will be charged to all students except those on active-duty military and those covered under a direct-billing arrangement. • Students who are completely covered under a directbilling sponsorship arrangement are not required to make any initial payment to SNHU as the sponsor will be direct-billed. • Students receiving financial aid may use such funds to make required payments. Transcripts, caps and gowns and diplomas will be withheld from any student with an outstanding balance. • Students failing to pay their bills for the previous term will be assessed a $50 penalty charge. Students who are no longer enrolled at Southern New Hampshire University and have balances will be charged a late fee of $50. If a payment plan is not established, the account will be placed with a collection agency. If this happens, the student’s account will be assessed an additional 25 percent and the debt will be placed in the student’s credit file. Any student who has a former collections account must pay up-front for future classes. • Students may pay their bill online by logging into their PENpal account (via Blackboard). Please visit www.snhu.edu/students.asp for access through “Student Links”. 24
For additional information or forms contact the Office of the Bursar, or visit us online at www.snhu.edu/607.asp.
Undergraduate Students: Undergraduate students may withdraw from courses at any time during the first four weeks of the undergraduate term with the course grade of “W.” Any withdrawals after the 4th week will only be allowed for conditions beyond the student’s control (e.g. illness documented by a physician’s letter) and must be approved by the instructor. Withdrawals are not permitted in the last week of class. This policy also applies to an undergraduate student taking a 16-week course. Graduate Students: Graduate students may withdraw from courses at any time during the first six weeks of the graduate term with the course grade of “W.” Any withdrawals after the 6th week will only be allowed for conditions beyond the student’s control (e.g. illness documented by a physician’s letter) and must be approved by the instructor. Withdrawals are not permitted in the last week of class. The following policies apply to ALL students taking online or center-based face-to-face and hybrid courses. Please review carefully as our policies current differ slightly based on the type of course (i.e.: online, face-to-face, or hybrid) you are taking:
1. Submission of Withdrawals All withdrawals must be submitted online — the form is available on the web. In all cases, the date of withdrawal is the date the completed form is received. No paper withdrawal forms or emails will be accepted.
2. Tuition Fee & Refunds Undergraduate Students: