Southern New Hampshire University
CAEL CAEL (the Council for Adult and Experiential Learning) has partnered with Southern New Hampshire University to offer tuition discounts to eligible students. Employees of a CAEL partner company will receive a 10% tuition discount off the regular Southern New Hampshire University tuition on courses approved by your employer’s tuition assistance policy. Please contact your place of employment for additional information on the CAEL tuition assistance program. For tuition assistance: Students must obtain a letter of credit from the CAEL website to present at the time of registration. Each discount-eligible course must be accompanied by a letter of credit. First-time students should direct this letter of credit to their Center. Subsequent letters for future classes can be sent directly to the Bursar’s Ofﬁce. Tuition reimbursement: This is entirely outside of SNHU and is between the student, CAEL and the employer. Students need to obtain an approval notiﬁcation from the CAEL website to present at the time of registration. Please note: Students who register for courses without evidence of CAEL authorization may not be guaranteed a discount.
Other payment information: • Finance charges at the rate of 18 percent-per-year on the outstanding balance will be charged to all students except those on active-duty military and those covered under a direct-billing arrangement. • Students who are completely covered under a directbilling sponsorship arrangement are not required to make any initial payment to SNHU as the sponsor will be direct-billed. • Students receiving ﬁnancial aid may use such funds to make required payments. Transcripts, caps and gowns and diplomas will be withheld from any student with an outstanding balance. • Students failing to pay their bills for the previous term within a 30-day window will be assessed a $50 penalty charge. Students who are no longer enrolled at Southern New Hampshire University and have balances will be charged a late fee of $50. If a payment plan is not established, the account will be placed with a collection agency. If this happens, the student’s account will be assessed an additional 25 percent and the debt will be placed in the student’s credit ﬁle. Any student who has a former collections account must pay up-front for future classes. For additional information or forms contact the Bursar’s ofﬁce, or visit us online.
Refund Policy (School of Professional and Continuing Education Only) Students who wish to withdraw from class must do so in writing using a withdrawal form. Refund percentages are 24
based on the date that the withdrawal form is received. The textbook return policy is posted in the bookstore. If a credit balance is the result of a drop or withdraw from class(es), the student is responsible to submit a refund request form. If the student does not submit a ’Request for Refund’ form, any credit balance will remain on the student account in anticipation of future enrollment. This policy includes payments made with credit or debit cards. Refer to the refund request form for more details regarding refund processing. The following is the tuition refund policy: Time of Withdrawal
8-week or 16-week
Percent of Tuition
Percent of Tuition
Before ﬁrst class starts After ﬁrst class starts After second class starts After third class starts
100% 80% 50% No Refund
100% 80% No Refund No Refund
Because of the nature of online classes, this policy differs for registrations for SNHU Online courses.
Attendance, Withdrawal and Refund Policies (SNHU Online Only) Attendance Attendance is required in all courses. Being absent may impact a student’s grade and in the case of excessive absences, may result in failure or the instructor withdrawing the student from the course. Students are responsible for all missed work, assignments, etc. The instructor’s policies on attendance and making up work must be included in the syllabus. Documented absences resulting from legitimate circumstances, such as personal illness, a death in the immediate family, etc. should not negatively impact a student’s grade or academic standing. Notwithstanding this, please see “University Initiated Withdrawals.”
Student Initiated Withdrawals Undergraduate students may withdraw from courses at any time during the ﬁrst four weeks of the undergraduate term with the course grade of “W.” Any withdrawals after the 4th Week will only be allowed for conditions beyond the student’s control (e.g. illness documented by a physician’s letter) and must be approved by the SNHU Online Chief Academic Ofﬁcer or CEO. Withdrawals are not permitted in the last week of class. This policy also applies to an undergraduate student taking a 16-week course. The following policies apply to ALL students taking SNHU Online Courses: 1. Submission of Withdrawals All withdrawals must be submitted online—the form is located at the bottom of this page. In all cases, the date of withdrawal is the date the completed form is received.
Southern New Hampshire University 2009-2010 Undergraduate Catalog