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Academic Support Services room instructor is responsible for facilitating the learning and examination process (with assistance and advice from the Office of Disability Services.

4. Grievance Procedure Southern New Hampshire University has adopted an internal grievance procedure that provides for prompt and equitable resolution of complaints regarding any action prohibited by the Americans with Disabilities Act (ADA) and by Department of Education regulations implementing Section 504 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794). Section 504 states, in part, that “no otherwise qualified handicapped individual ... shall solely by reason of his handicap be excluded from the participation in, be denied the benefits of, or be subject to discrimination under any program or activity receiving federal financial assistance...” Complaints should be addressed to: ADA/504 Compliance Officer Wellness Center Southern New Hampshire University 2500 N. River Road Manchester, NH 03106-1045 603.645.9679 or Fax 603.645.9711 The grievance procedure requires the following: 1. A complaint must be filed in writing, contain the name and address of the person filing it and briefly describe the alleged violations of the regulations. The Compliance Officer will provide assistance to any person whose disability interferes with filing a grievance in writing. 2. A complaint must be filed within 30 working days after the complainant becomes aware of the alleged violation. (Processing allegations of discrimination that occurred before this grievance procedure was in place will be considered on a case-by-case basis.) 3. The ADA/504 Compliance Officer or his or her designee will conduct an investigation, as may be appropriate, following the filing of a complaint. These rules include informal but thorough investigations, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to the complaint. 4. The ADA/504 Compliance Officer will issue a written determination as to the validity of the complaint and a description of the resolution, if any, and forward a copy to the complainant no later than 20 working days after the complaint is received. 5. The ADA/504 Compliance Officer will maintain the files and records of Southern New Hampshire University relating to the complaints filed. 6. The complainant can request a reconsideration of the case in instances where he or she is dissatisfied with the resolution. The request for reconsideration should

be made within 10 working days to the ADA/504 Compliance Committee, which will involve other university officials as deemed necessary. 7. The right of a person to a prompt and equitable resolution of the complaint filed hereunder will not be impaired by the person’s pursuit of other remedies, such as the filing of a Section 504 or ADA complaint with the responsible federal agency or department. Using this grievance procedure is not a prerequisite to the pursuit of other remedies These rules will be construed to protect the substantive rights of interested persons, meet the appropriate due process standards and assure that Southern New Hampshire University complies with the ADA and Section 504 and their implementing regulations. Any of the above time frames for the university may be extended if it is determined that there are extenuating circumstances. Examples of extenuating circumstances include university holidays, vacations of witnesses or compliance personnel or illness of witnesses or compliance personnel.

Audio Visual Center A separate but functionally integrated wing of the library contains the Audio Visual Center. The center includes a listening room where its library of DVDs, videotapes and audio CDs can be reviewed by students and faculty. A recent addition is the non-linear edit room and recording space. A variety of A/V equipment is circulated from the center for classroom instruction. Computer-edited videos, transparencies and presentations are produced by students and faculty with assistance from audio-visual personnel.

Southern New Hampshire University Computing Resources Southern New Hampshire University provides student computer laboratories at all campus locations. The computers at these facilities contain a suite of software applications useful for various educational pursuits. Each facility provides full Internet access and print capabilities. All SNHU students receive e-mail addresses and all residence hall rooms have high speed Internet connections (one connection per student). Every classroom and residence hall also has access to a wireless network. Resident students are provided cable TV service and (upon request) telephone and voice-mail service. The Department of Computing Resources also supports mySNHU, the system used by students to search and register for courses, view grades, add/drop courses, view announcements, view their calendars, and perform other procedures. The Blackboard™ system is used for many online and hybrid courses to manage and deliver coursework. A student help desk is available that can assist with software-related issues with any computer. Additionally, the 21

Southern New Hampshire University Graduate Catalog 2011-2012  

The Graduate Course Catalog for Southern New Hampshire University for 2011-2012

Southern New Hampshire University Graduate Catalog 2011-2012  

The Graduate Course Catalog for Southern New Hampshire University for 2011-2012