BGC News p3
19/11/10
16:35
Page 1
Pulling out all the stops on the peaks and plains ORK to improve hundreds of properties around Cheshire is earning BGC the highest levels of customer satisfaction. The company secured the work after winning a complex tender with Cheshire Peaks and Plains Housing Trust. Work includes installing 100 bathrooms and kitchens, around 60 major rewires and 250 improvements to heating systems. The whole range of BGC trades is involved in delivering the work, including joiners, bricklayers, plasterers, heating engineers, plumbers, tilers and electricians. And the Trust was so pleased with BGC’s proposals in response to the tender, they immediately expanded the
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Around 99 per cent of the people whose homes we have worked in say they are pleased with what we have done BGC Operations Director Steve Wright
workload to include a comprehensive separate programme of mains and earthing works to be completed by the electrical division. BGC Operations Director Steve Wright explained that the main internals contract covered kitchen and bathroom installations, multi-fuel heating solutions, rewires and electrical
Electrician John Wheeldon working at a home in Manor Crescent, Knutsford, for Cheshire Peaks and Plains Housing Trust.
Electrician’s Mate Ben Meredith spells it out – BGC are tops with wires.
upgrades. He said: “We were delighted to be successful in the tendering exercise and are enjoying working for Cheshire Peaks and Plains Housing Trust. The work is going very well and we are meeting our Key Performance Indicators. “More importantly we are achieving very high levels of customer satisfaction, with around 99 per cent of the people whose homes we have worked in saying they are pleased with what we have done.” The addition of the mains and earthing works – of which around 35 a week are being carried out by BGC electricians – bodes well for the future relationship between the company and the housing trust. Steve said: “They are a great organisation to work for and we are already talking to them about how BGC can add value to the contract by contributing to their social inclusion agenda and including Cheshire Peaks and Plains in our apprenticeship programme.” Carl Newby, who leads the housing trust’s Asset Management Team in charge of the refurbishment and improvement contracts, said BGC were one of the better suppliers they had dealt with. He said: “We are pleased with the work they are doing, the way BGC staff liaise with our customers and the fact that customer satisfaction levels are through the roof.” BGC NEWS 3