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Benefit Of Predictive Dialer Software


A Predictive dialer software is an automatic call-making computer system that makes your job of making multiple calls, easier and efficient. This system is basically used for telemarketing purposes and, it can automatically dial multiple phone numbers. Moreover, the system waits for making live connections. Once, the connection is established, the call is handled over to a live operator. These dialers are designed, keeping in mind, the preferences of call center sales-oriented jobs. A predictive dialer goes a step beyond auto dialer software by using algorithms to analyze the call statistics and performance of the call center agents to predict when the next agent will be available and therefore adjusting the rate it calls potential customers. The goal is to minimize idle time for the call center agents and get more sales.


Statistics show that call center agents increase their sales time on the phone from 20 minutes per hour on average to just under fifty minutes per hour. This is achieved by saving the agent from dialing numbers, waiting for the phone to ring, and dealing with unanswered or answering systems.


What are these tools? Predictive Dialers One of the tools that help telemarketers work efficiently and effectively are predictive dialers. A predictive dialer automatically dials phone numbers, monitors calls and even answers them. If it detects any call of the real person on the line, it connects that telemarketing agent automatically to the call. So, agents will never miss a call from a potential customer. It has proven to be helpful to many telemarketers as it helps to save time that might otherwise be wasted by dialing unresponsive calls.


How it work ? All you need is a computer, telephone line, and an internet connection in a hosted predictive dialer system. Spitfire predictive dialer requires very less effort and is easy to use. You can combine your system with your T1 or analog lines without having a separate database server. You can run various campaigns at a time, record and monitor calls, and dial numbers one after the other. Time zone sensitivity and query-based dialing are its additional peculiarities. This software results in a long lasting customer relationship. Additionally, it saves you time by reducing busy signals and voicemails, and avoids your telecommunicating agents from the fuss by aiding them to stay organized at all times.


Auto dialers: Auto dialers were used before predictive dialers were created. They dial telephone numbers automatically but do not have the capability to connect your agents to the successful calls. These are still being used by most of the telemarketers that are on a low budget. Monitoring Systems: Monitoring systems are used to keep a track of calls for training or testing, making sure that your agents are providing quality service to your customers.


Amplifiers: An amplifier provides you with an option of sound controlling, even muting. With the help of some amplifiers you can also easily switch to your computer from telephone. Headsets: Nowadays there are a lot of options of headsets as wireless, in-ear, over ear or voice tubes. Headsets allow agents to dial and communicate with customers in a more relaxed way.


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Benefit of predictive dialer software  

A predictive dialer goes a step beyond auto dialer software by using algorithms to analyze the call statistics and performance of the call c...

Benefit of predictive dialer software  

A predictive dialer goes a step beyond auto dialer software by using algorithms to analyze the call statistics and performance of the call c...

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