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Support Plans Website support is vital if you hope to keep your website functioning and healthy. Smart Webs offers a full line of services to provide the support you need. You get to pick which services and frequencies that fit your needs. We offer three monthly plans that include: Backups Restores WordPress Updates Theme Updates Plugin Updates Plugin Audits Malware Scans Site Optimization Broken Links Google Analytics Electronic Forms Additional Site Work Plan Recap “Caring for or maintaining a website is a lot like caring for or maintaining your car. It’s a lot less expensive and less time consuming to have a professional to look after it on a regular basis than to take it in the shop when something goes really wrong.” – Kenny Lange, founder of PHNX21creative Agency


Backups We will create an offsite backup of your website so your site can be restored if anything ever happens to your website or your server.
 Smart Webs offers three options for offsite backups: Monthly Weekly Daily Backups

Bachelors Plan

Masters Plan

Doctorate Plan

monthly

weekly

daily

Restores If you ever need a restore from a backup of your website, we will perform this for free up to once a month. Additional restores due to something we didn’t cause will be performed at an hourly rate (unlimited restores on doctorate plan). Bachelors Plan

Masters Plan

Doctorate Plan

One Restore / Month

hourly rate

included

included

Additional Restores

hourly rate

hourly rate

included

WordPress Updates WordPress core updates get our attention! We apply these as soon as they are available - always within 48 hours. We keep apprised of WordPress issues and know if there’s ever a security release. We update these immediately.

WordPress Updates

SMART WEBS LLC

Bachelors Plan

Masters Plan

Doctorate Plan

as available

as available

as available

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Theme Updates Theme updates can sometimes be a little tricky so we suggest to all of our customers that they allow us to perform these. Smart Webs will review and apply any theme updates. Smart Webs offers two options for theme updates: Monthly Weekly

Theme Updates

Bachelors Plan

Masters Plan

Doctorate Plan

monthly

monthly

weekly

Plugin Updates Plugin updates occur regularly but are usually uneventful. We understand some customers want to perform these theirselves so Smart Webs offers a video tutorial and documentation to aid customers. We keep apprised of plugin issues and know if there’s ever a security release. We update these immediately if you have this service or notify you if you prefer to make your own updates. Smart Webs offers three options for plugin updates: Not Included but available at an hourly rate Monthly Weekly

Plugin Updates

SMART WEBS LLC

Bachelors Plan

Masters Plan

Doctorate Plan

monthly

monthly

weekly

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Plugin Audits There will be times when we discover a plugin is no longer being maintained by the author and needs to be replaced. This is critical to ensure safety of your website and it’s site visitors. Smart Webs offers three options for plugin audits: Not Included but available at an hourly rate Annually Quarterly

Plugin Audit

Bachelors Plan

Masters Plan

Doctorate Plan

hourly rate

annually

quarterly

Malware Scans It’s important to ensure your website doesn’t contain any malware and won’t infect any of your site visitors. We will scan your site to look for any existing malware. Smart Webs offers three options for malware scans: Not Included but available at an hourly rate Monthly Weekly

Malware Scans

SMART WEBS LLC

Bachelors Plan

Masters Plan

Doctorate Plan

monthly

weekly

weekly

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Site Optimization As your site grows and updates are made, your site speed can decline. We can help that be optimizing your site on a regular basis. Smart Webs offers three options for site optimization: Not Included but available at an hourly rate Monthly Weekly Site Optimization

Bachelors Plan

Masters Plan

Doctorate Plan

monthly

weekly

weekly

Broken Links This happens. Links within your site or to other sites sometimes break. We fix any broken links that we can and work with you to correct the ones we can’t. Smart Webs offers two options for broken links: Not Included but available at an hourly rate Included

Broken Links

SMART WEBS LLC

Bachelors Plan

Masters Plan

Doctorate Plan

hourly rate

monthly

weekly

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Google Analytics Interested in who visits your site, what pages they view and how many are new versus returning site visitors? We’ll provide a report showing this information. Want more detail? We can drill down on the items you want to analyze further at an hourly rate. Smart Webs offers three options for Google Analytics: Not Included but available at an hourly rate Monthly Weekly Google Analytics

Bachelors Plan

Masters Plan

Doctorate Plan

hourly rate

monthly

weekly

Electronic Forms Gravity Forms is the best method for collecting input on your website. Smart Webs is so impressed with this plugin that we purchased an enterprise license with all the bells and whistles so we can offer this to you this at a discounted rate. Smart Webs offers two options for Gravity Forms: Not Included but available at a flat fee of $35 annually Included Gravity Forms

SMART WEBS LLC

Bachelors Plan

Masters Plan

Doctorate Plan

$35 annually

included

included

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Additional Site Work Smart Webs will perform work on your site at an hourly rate. This work can include parts of our support plan that you aren’t signed up for, content changes on your website, or helping you to learn how to do something on your own. However you need our time! We never round up! We don’t even have a minimum time that we charge. We track our time by the minute and only charge you for the time we actually spend with you or on your site. We’re available to you by email, phone or text.

Smart Webs provides up to one hour of additional work with you and your site each month at no charge on the Masters and Doctorate Plans. Unused hours do not roll over to the next month. Work above and beyond this is offered at a discounted rate for those on the Masters or Doctorate Plans. Smart Webs also offers a discounted fee for 501(c)(3) Organizations. 501(c)(3) Organizations hourly rate of $75 Normal hourly rate of $100

Additional Work Included Additional Site Work

SMART WEBS LLC

Bachelors Plan

Masters Plan

Doctorate Plan

N/A

30 minutes

one hour

standard rate of $75 or $100/hour

5% discount

10% discount

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Smart Webs offers three support plan options so you can select the one that fits your needs. No contract – you can cancel at anytime. Bachelors Monthly Plan: $50 or $40 for 501(c)(3) Organizations Masters Monthly Plan: $100 or $80 for 501(c)(3) Organizations Doctorate Monthly Plan: $150 or $120 for 501(c)(3) Organizations If you choose to pay for a year’s service up front, you will receive a 10% discount on your plan cost.

Bachelors Plan Backups

Masters Plan Doctorate Plan

monthly

weekly

daily

One Restore / Month

hourly rate

included

included

Additional Restores

hourly rate

hourly rate

included

WordPress Updates

as available

as available

as available

Theme Updates

monthly

monthly

weekly

Plugin Updates

monthly

monthly

weekly

hourly rate

annually

quarterly

Malware Scans

monthly

weekly

weekly

Site Optimization

monthly

weekly

weekly

Broken Links Scans

hourly rate

monthly

weekly

Google Analytics

hourly rate

monthly

weekly

Electronic Forms

$35 annually

included

included

Additional Work Included

N/A

30 minutes

one hour

standard rate of $75 or $100/hour

5% discount

10% discount

Plugin Audit

Additional Site Work

SMART WEBS LLC

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All of Smart Webs customers that are on a support plan receive top priority on any and all work.

Smart Webs also offers an hourly rate to any customer not on one of our support plans. See details above. Hourly rate of $100 501(c)(3) Organizations reduced hourly rate of $75
 
 
 
 


SMART WEBS LLC

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Support Plan Offerings Recap: 1. Doctorate Plan at $150/month • Technical tasks such as software upgrades* • One hour of content changes / training / advice… • Additional work at $90.00/hour 2. Masters Plan at $100/month • Technical tasks such as software upgrades but with less frequency* • 30 minutes of content changes / training / advice… • Additional work at $95.00/hour 3. Bachelors Plan at $50/month • Technical tasks such as software upgrades but with less frequency* • Additional work at $100.00/hour 4. Hourly Rate at $100.00/hour • including technical support such as software updates / content changes / training / advice… * specifics detailed in Smart Webs Support Plan

SMART WEBS LLC

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Support Plan Offerings Recap for 501(c)(3) Organizations: 1. Doctorate Plan at $120/month • Technical tasks such as software upgrades* • One hour of content changes / training / advice… • Additional work at $67.50/hour 2. Masters Plan at $80/month • Technical tasks such as software upgrades but with less frequency* One hour of content changes / training / advice… • Additional work at $71.25/hour 3. Bachelors Plan at $40/month • Technical tasks such as software upgrades but with less frequency* • Additional work at $75.00/hour 4. Hourly Rate at $75.00/hour • including technical support such as software updates / content changes / training / advice… * specifics detailed in Smart Webs Support Plan

SMART WEBS LLC

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Smart Webs Support Plans  

Website support is vital if you hope to keep your website functioning and healthy. Smart Webs offers a full line of services to provide the...

Smart Webs Support Plans  

Website support is vital if you hope to keep your website functioning and healthy. Smart Webs offers a full line of services to provide the...

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