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I N T E R N AT I O N A L NICHE TECHNOLOGY COMPANY OF THE YEAR (CLOUD VOICE SERVICES), NATTERBOX GAMECHANGER OF THE YEAR, NEIL HAMMERTON, NATTERBOX

Natterbox: A leading provider of global phone systems Founded in 2010 to solve business telephony issues, Natterbox provides the world’s first global business phone system with contact centre 100% embedded and managed entirely within Salesforce™. Natterbox empowers businesses to connect with customers, partners and employees in new ways Natterbox developed Advanced Voice Services (AVS) on the Salesforce™ AppExchange to meet global demand for fast, personalised telephony. AVS enables companies to treat customers as individuals and customise a caller journey - entirely from within Salesforce™. AVS puts the phone system into the hands of administrators who can enable, configure and run their entire organisations phone system and contact centre from a single platform - leveraging customer data, to meet growing expectations for immediate and personalised service. AVS comprises of six modules that include a Cloud Contact Centre and Cloud Private Bench Exchange (PBX), that together form a complete phone system service or individually work with an existing telephony system. Leading innovation Neil Hammerton, CEO of Natterbox who received the Gamechanger of the Year award said: “We are delighted to be recognised and awarded twice by Acquisition Finance Magazine. We continue to innovate in telephony technology to deliver exceptional customer experience and I am immensely proud of my team and their achievements.” Neil Hammerton: Natterbox No1 Croydon Croydon London CR0 0XT +44 203 510 0500 https://www.natterbox.com/

Global telephony expertise AVS enables administrators to unify their organisation’s phone system across multiple offices and geographies, making it extremely easy to globalise operations and provide extended hours or follow-the-sun support services. Over 450 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal and General.

I N T E R N AT I O N A L MOBILE APPLICATION ENGAGEMENT PLATFORM OF THE YEAR, NETMERA, INOMERA RESEARCH GAMECHANGER OF THE YEAR, KAAN BINGOL, INOMERA RESEARCH

Netmera is a mobile engagement platform which enables app marketers to create a wide range of cross channel marketing campaigns. Moreover, the platform allows digital marketers to have easy access to advanced campaigns, analytics and reporting capabilities. As Netmera, we always aim to provide innovative and omni-channel communication solutions to drive engagement with many options, in order organizations to target both web and app users. With Netmera’s alternative marketing solutions companies can reach, re- engage and retain customers while monetizing their web and mobile audience. Netmera not only offers innovative features; but also provides exclusive industry specific know-how that enables enterprises to gain more efficient, more targeted and more convenient insights, recommendations, reports and analysis; tailor made for their business needs. That being the case, Netmera offers a significant expertize in some major industries such as E-Commerce, Retail, Telco, Finance and Media verticals. Supporting a wide range of clients (Akbank, Turkcell, Vodafone, Turk Telekom, Starbucks, N11, Morhipo, Migros, Flo, Yell, Bloomberg, Habertürk and Fanatik to name a few) in these industries, we work hard to ensure that our clients receive the support and service they need. Here at Netmera, our mission is to enable businesses to touch their customers at the right time, with the right content, at the right place. We first started our journey as a mobile app platform but later realized that our customers’ main problem was creating engaged and loyal customers. We paid attention to to every feedback, built solutions that answer tomorrows’ needs according to every client’s industry and customer base. NETMERA 1 Primrose St. London EC2A 2EX PHONE: +44 207 1938498 EMAILS: For technical questions: support@netmera.com For info about pricing and products: sales@netmera.com General feedback and questions: info@netmera.com

Now, within our platform, you can collect information about your users from every channel, divide them into different segments, target them by using every bit of information you have, you can sense their context by listening to their behaviors plus location, and give them right content from their primary channel through push notifications, pop-ups, web push notifications and transactional SMS. Within the wider mobile technology market there have been many exciting changes recently. With the recent changes in regulations, SMS and email channels became secondary contact points. Many brands now prefer push notifications as their main contact point. Now, the customer has more power in opt-in and opt-out mechanisms. It is as easy as going to the control center of your mobile phone and pressing a button. With this, targeting became more important. If the customer finds you irrelevant, they opt out. As such, firms such Netmera have to work hard to ensure that they support their clients and ensure that their message comes across. To achieve this, growth will be the company’s core focus as it looks towards the future. Looking ahead, our core aim is to make our brand global. We currently have offices in İstanbul, London and Dubai, and moving forward we want to go further and reach out to new markets.

ACQ GLOBAL AWARDS 2017  

ACQ5 is proud to announce to the world the winners of the ACQ5 Global Awards 2017. The 2017 ACQ5 Global Award winners represent the best o...

ACQ GLOBAL AWARDS 2017  

ACQ5 is proud to announce to the world the winners of the ACQ5 Global Awards 2017. The 2017 ACQ5 Global Award winners represent the best o...