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Intelligent Transportation Systems: Cartagena Project

MASS TRANSIT SERVICE CARTAGENA DE INDIAS

Automated Fare Collection, Fleet Management and User Information Systems for TransCaribe, Cartagena de Indias, Colombia Cartagena represents a very challenging environment for a new Bus Rapid Transit (BRT) system, as it is a relevant economic center in the Caribbean, the most important touristic destination and cultural district of Colombia, as well as the country's fifth largest city. The port, fortresses and monuments of the Colonial City have been declared a World Heritage Site by UNESCO. With the new BRT, both residents and visitors will benefit from modern, efficient and safe public transportation.

POPULATION SERVED: PASSENGER RIDES PER YEAR: VEHICLES: For Trunk Service Feeders Auxiliaries

1,200,000 220 million 719 buses 111 405 204

TOTAL POINT O SALES:

634

MAIN BUS STATIONS:

17

Context The bidding process started in November 2010, when Smartmatic led the consolidation of a consortium called ColCard, a strategic alliance conceived to meet and exceed all prior experience requirements (including many world-renown transportation projects as part of ColCard’s joint track record), as well as all technology and operational requirements. In addition to this strategic alliance we contracted with a number of local service providers to implement and operate a retail distribution network and a telecommunication network. The project has been structured as an 18-year concession, during which we are responsible to design, build, operate, support and maintain a complete solution providing all technology and services as per TransCaribe’s specifications and requirements.

Deliverables

Cartagena’s Transport and Transit Authority (TransCaribe) selected the Smartmatic-led consortium to implement and operate an integrated Fare Collection, Fleet Management and Information System for the new Integrated Mass Transportation System, targeted for a service life span of 18 years. This service includes the management of all aspects of fare collection, including production and distribution of the contactless smart cards used as payment medium, on-board equipment for new buses, an operations control center to consolidate and manage all information, and GSM and trunked radio communications using dedicated and public networks. It also includes all back-office systems required to guarantee the uninterrupted operation of financial administration, passenger information, and fleet control processes, everything connected by a fiber optic ring.

We will be providing a smart card-based Electronic Ticketing System with the most advanced software and hardware technology in the industry, and our capability to customize the end-to-end system to local needs, laws and regulations. Some of the features of our joint offer were a track record in project implementations handling several million fare transactions per day, as well as past experience in installation, operation and integration involving thousands of transit buses in an integrated ITS network with ticket vending machines (TVM), point of sales devices (POS), and card readers for fare validation. In Cartagena, Smartmatic will be delivering, installing, maintaining and operating on-board fare collection equipment for the entire bus fleet, including driver terminals, onboard computers, passenger counters, smart card validators and passenger information displays for buses and bus stations. Also we will be installing a full network of POS devices (for fare sale and reload and informational purposes); a web-based

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information service as part of a real-time passenger information system, a number of customer service centers, an Operations Control Center, and the fleet management back office. Finally, we will be delivering TransCaribe’s own private wireless trunked radio communications network, a fiber optics network linking all bus stations, and a high-definition video surveillance system for the security of passengers at bus stations, among others.

CONTRACTOR

TRANSCARIBE S.A. Cartagena de Indias,

PLACE

Colombia

CONCESSION DURATION

18 years

NUMBER OF MAIN STATIONS

17

FLEET SIZE

Simple, speedy and smart

720 buses

DATA CENTERS

2

OPERATION CONTROL CENTERS

1

FARE COLLECTION CLEARING AND CONTROL

1

CENTER

Smartmatic develops and integrates innovative electronic fare payment technologies to improve efficiency and rider services. We took the challenge of TransCaribe to implement and adapt to local requirements a modern fare payment system, an information system and a fleet management system, with the goal of providing Cartagena citizens with a sustainable and affordable mobility model. We endeavor to inform and guide passengers (the end customers) towards innovative products and services in order to support the growing mobility needs of the developing city, keeping traffic in motion.

POS IN STATIONS AND TICKETS OFFICES

94

NUMBER OF POS IN POS NETWORK

540

PASSENGER SERVICE CENTER

1

GARAGE, PARKING, WORKSHOP

1

CREDENTIAL/BADGING CENTERS

6

FARE PRICE, JULY 2011

Approx. US$ 0.75

TRAVEL DAILY DEMAND

Approx. 668,000 pax

TOTAL FARE COLLECTED DAILY

Over US$ 550,000

NUMBER OF CARDS IN CIRCULATION

Around 950,000

Control Center

Servers Principal Data Base Applications Processing Security / Authentication

Internal Point of Sales Attended/ Ticket Offices

Users and Enterprises

Internet

Transport Operators

User Service Center Contingency

TransCaribe Data Base Applications Processing Security / Authentication

Internal SelfService POS Web

Intranet GPS/Tetra

On - line Fiber Optic

GSM / GPRS

External SelfService POS

Validators / Chargers Garages

Fleets Ticket retail Network

Onboard Ticketing

Fleet management

Contact: Smart Cities Business smart.cities@smartmatic.com

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Colombia: Cartagena Public Transit Automation 2011