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SPICE Up Your Enterprise Now! Linda Ibrahim Federal Aviation Administration

Winifred Menezes Freya Consulting Ltd.

Presented at SEPG NA 2011, Portland, Oregon, March 2011 SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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Topics • • • • • • •

Background – problem and context What is SPICE What is Enterprise SPICE Project Phases Scope and Summary of Initial Release Using Enterprise SPICE Next Steps

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Background – the Problem • Suppose you want/need to improve performance across your enterprise – – –

There are many improvement models, standards, approaches Each might help with part of the business Using several separately can be expensive, confusing, ineffective

• How can an enterprise reap benefits of knowledge in a bewildering variety of standards, models and approaches? • How can this be done efficiently and effectively?

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Our Solution Integration and Harmonization: We propose that various models, standards, approaches be integrated and harmonized into a single enterprise model ‌called

Enterprise SPICE This presentation: Describes this proposed solution as being implemented by the Enterprise SPICE project. SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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Process Standards, Enterprises, and SPICE – Have a broad range of business objectives, perform many functions and disciplines – Likely need to address compliance with multiple standards/ model – Confusion and expense from multiple isolated standards/models

The Enterprise

– 100s of models and frameworks to address particular disciplines or business needs – Model content overlap, different structures and terminology

ENTERPRISE SPICE

Standards and Models

– sets international requirements for process assessment models and assessment methods SPICE Up Your Enterprise Now! – Ibrahim-Menezes

SPICE Requirements SEPG NA 2011

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What is SPICE? ISO/IEC 15504 – Information Technology – Process Assessment (SPICE) is the international standard setting requirements for: – assessment methods, and for – models used for assessing process capability

SPICE originally stood for Software Process Improvement and Capability dEtermination – Originally ISO/IEC 15504 was a software-specific standard – The “S” now stands for “Software, System, and Service” – Scope has been broadened to address any disciplines

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ISO/IEC 15504 Part 1 Concepts & vocabulary

Part 4 Guidance on Using Assessment Results

Part 3 Guidance on Performing an Assessment

Informative Normative

Part 2 Performing an assessment

International requirements for process assessments, process reference models (PRMs), and process assessment models (PAMs) PAM based on ISO/IEC 12207: Software life cycle processes

Part 5 An Examplar Process Part 6 Assessment Model An Examplar Process (for ISO/IEC 12207) Assessment Model Part 8 (for ISO/IEC 15288)Process An Examplar Assessment Model (for ISO 20000 Automotive SPICE Enterprise SPICE

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PAM based on ISO/IEC 15288: System Life Cycle Processes

Automotive SPICE – a

sector-specific PAM used by the automotive industry SEPG NA 2011

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Structure of SPICE Conformant Models 5 Optimizing Process Attributes

4 Predictable define

Capability Dimension

Purpose Outcomes Base Practices Work products

3 Established 2 Managed

define

1 Performed 0 Incomplete

Process 1

Process n

Process Dimension SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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What is Enterprise SPICE? Enterprise SPICE is about: • bringing together standards and the SPICE assessment framework to serve the enterprise Enterprise SPICE objectives: • Integrate and harmonize existing standards as determined by project stakeholders to provide a single process model to address broad enterprise processes. • Provide an efficient effective mechanism for assessing and improving processes deployed across a typical, large or small, enterprise.

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Benefits to Stakeholders • Single Unified Model: no need to use many separate standards/models

• Pick and Choose: select areas relevant to the business • Authoritative and Robust: from widely recognized standards and sources, with mapping to sources

• Comprehensive: broad, expanding, range of disciplines • Synergized: each source contributes important perspectives • Reduced Costs: for training, improvement, assessment, simultaneous ratings/certification vs. one model

• Enhanced Effectiveness: via integrated guidance across the enterprise

• Certification: certification services from accredited bodies SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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The Enterprise SPICE Project • First proposed, SPICE 2006 in Luxembourg • Formally launched, SPICE 2007 in Seoul, Korea Project Structure • Sponsor: SPICE User Group • Advisory Board: governs project – 15 members voted in every 2 years • International Project Leader • Volunteer Participants in various roles (board member, author, assessor, reviewer, …) – Over 120 project participants from 31 countries SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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Project Phases Enterprise SPICE is being carried out in 3 phases: • Phase 1: Initial Release: Development of initial Enterprise SPICE Process Assessment Model (completed) • Phase 2: Deployment and Usage: Communications, Training, Guidance Documents, Structured Feedback Mechanisms, Partnerships, Assessment Oversight, Interest Groups, Tool Support, … (in progress) • Phase 3: Subsequent Releases: further enhancements and improvements (as we proceed)

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Development of Initial Release 2008 • Draft Enterprise SPICE Process Reference Model (PRM) developed and distributed for international stakeholder review • Over 400 comments received and addressed 2009 • Draft Enterprise SPICE Process Assessment Model (PAM) (process dimension) developed and distributed • Over 500 comments received and addressed • Some trial assessments conducted 2010 • Initial release published and ready for use SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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Scope of Initial Release As determined by project participants Disciplines addressed: • enterprise management, investment management, general management, • service management, human resource management • acquisition, quality management systems, • full life cycle engineering for products and services • knowledge management, environment, safety and security • core supporting disciplines

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Scope – Sources and References Stakeholders determined material to be integrated. Sources: FAA-iCMM is baseline source (already integrating ISO 9001, ISO/IEC 12207, ISO/IEC 15288, ISO/IEC 15504, MBNQA, CMMI, EIA 731, previous CMMs, MIL-STD-882C, MIL-STD-882D, IEC 61508: DEF STAN 00-56, ISO 17799, ISO 15408, ISO/IEC 21827,NIST 800-30).

Plus: ITIL v3; ISO/IEC 20000; CobIT v4.1; People-CMM; ITIM, ISO 14001, CMMI-SVC. References: ISO 31000, eSCM-CL, eSCM-SP, PMI Standard for Portfolio Management, PMBOK, and FEA Practice Guidance. SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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Summary of Content Enterprise SPICE provides the process dimension of the Process Assessment Model Categories: 29 processes in 4 categories: • Governance/Management – processes that set direction and oversee execution of other processes. • Life Cycle – processes that cover typical life cycle of a product or service. • Support – processes that contribute to success and quality of all processes. • Special Applications – provide ways Enterprise SPICE processes might be implemented for a particular application. Note: This construct is an innovation introduced in Enterprise SPICE SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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Enterprise SPICE Architecture Governance/Management Category (9 processes) Enterprise Governance Investment Management Human Resource Management Enterprise Architecture

Business Relationship Management Supplier Agreement Management Tendering Project Management Risk Management

Special Aps (1) S A F E T Y

Life Cycle Category (8 processes) ……………………………………....…..Needs………………………………………… Requirements Deployment and Disposal Design Integration Design Implementation Operation and Support ……………………………………….Evaluation………………………..…………..

Change and Configuration Management Information Management

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S E C U

Support Category (11 processes) Alternatives Analysis Measurement and Analysis Quality Assurance and Management

and

Knowledge Management Training Research and Innovation Work Environment

R I T Y

Process Definition Process Improvement SEPG NA 2011

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Process Descriptions Each Enterprise SPICE process is described by: • Purpose – functional objectives of the process • Outcomes – expected positive results • Base Practices – activities to be performed to achieve outcomes • Relationship Notes* - between and among processes • Work Products – input and output • Mapping* - to the materials used to derive the process description * Note that Relationship Notes and source mapping are additional new constructs in SPICE models

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Using Enterprise SPICE • Relation to other standards/models • Usage Contexts • Supporting Assessment and Process Improvement

“Essentially all models are wrong, but some are useful” George Box SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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Relation to other standards and models - 1 • Enterprise SPICE is a single integrated model: – brings together essential information from source standards and models, robustly harmonized – customer can use a single model to efficiently and effectively guide essential enterprise activities • Relation to sources: – captures sources at appropriate level of detail, no significant source content lost – users can find more detail if needed or desired by consulting sources indicated in mapping tables SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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Relation to other standards and models - 2 • Mix and match: processes from other models can be additionally used for areas not yet included in Enterprise SPICE, or for areas where additional detail is needed • The capability dimension: Enterprise SPICE provides the process dimension of the PAM for determining up to capability level 1. Any SPICE conformant capability dimension for levels 25 can be used with Enterprise SPICE

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Usage Contexts • General applicability: for any enterprise that seeks to improve in an integrated way Large or small, public or private, … • Products and services: for acquiring, developing, operating any type of product or service; not sector specific • Level of application: for strategic, tactical, or operational issues; for team, project, large or small organizational unit, or overall enterprise • Selective Use: selected processes may be used as applicable to the business needs of the enterprise SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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Supporting Assessment and Process Improvement • Internal process improvement: internal assessments to understand process capability for improvement purposes • Independent capability determination: external assessments/evaluations of process capability for partner or supplier qualification or general benchmarking • Process definition: using process information as guidance for defining processes

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Assessment • Assessments compare processes of assessed entity to Enterprise SPICE • Assessment Method: – no particular assessment method is required for use with Enterprise SPICE – the chosen method should be conformant with SPICE requirements

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Process Improvement - 1 Some Enterprise SPICE processes that support process improvement • Enterprise Governance: for establishing high level goals and objectives, including those pertaining to improvement

• Project Management: for managing the process improvement effort

• Quality Assurance and Management: for checking compliance and identifying improvement opportunities

• Measurement and Analysis: for analyzing measures relative to goals

• Process Definition: for establishing and communicating process assets

• Process Improvement: for typical process improvement steps and activities

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Process Improvement - 2 • Enterprise SPICE does not define the process: the enterprise does • Making it yours – Add Role and Structure: role assignment, organizational structure and specific work products need to be added to Enterprise SPICE guidance – Terminology: terminology needs to reflect the terms and usage in your enterprise

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Enterprise SPICE Future SPICE Transition • ISO/IEC 15504 is currently transitioning to ISO/IEC 33001-99 series of standards. • Conformant products (e.g. PRMs and PAMs) developed by the community can be submitted for endorsement as Publicly Available Specifications (PAS). • Enterprise SPICE model is conformant with ISO/IEC 15504-2 requirements for PAMs • It is anticipated that the Enterprise SPICE model will become part of the new ISO/IEC 330xx series SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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SPICE Up Your Enterprise Blend: SPICE enhances ingredients, so they blend and work together better – We are blending standards and models together to synergize and enhance their value to the enterprise – Enterprise SPICE should help blend different parts of your enterprise to work together better

Flavor: SPICE adds flavor and excitement to what you are doing; stops things from being boring – We’re pretty excited about Enterprise SPICE – We hope it adds value and new possibilities for improving your enterprise activities

Health: SPICE’s are known to help prevent or cure what might ail you

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Next Steps Next steps – your part We hope you use our initial release for enterprise-wide improvement and let us know your experiences Next steps – our part • Proceed with Phase 2 efforts Communications, Training, Guidance, Partnerships, Assessment Oversight, Interest Groups, Tool Support • Concurrently work on enhancements/ improvements We are devoted to continuous improvement With your help, we intend to provide the best enterprise improvement guidance available SPICE Up Your Enterprise Now! – Ibrahim-Menezes

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Questions, comments? For latest information and free download of Enterprise SPICE visit www.enterprisespice.com

Linda.Ibrahim@faa.gov Winifred.Menezes@ieee.org

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SPICE Up Your Enterprise Now!