Smart City Networks | Q4 2025 | Pinnacle

Inside this Issue:

Smart City’s

Month of Service Expo! Expo! Recap & Art Basel 2025 and more!

2

2025

Q4 SMART EVENTS across the map Oddity and Curiosity Seattle Convention Center

Big Ten Championship Indiana Convention Center & Lucas Oil Stadium

Northwest Regional Carwash Convention Atlantic City Convention Center

Southwest Building Show Phoenix Convention Center

DEMA 2025

Landscape Expo Anaheim Convention Center

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International Quilt Festival George R. Brown Convention Center

Orange County Convention Center

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P I N N AC L E Q4 2025

the People 06 It’s Tech Scholar Program in Anaheim, Recognition in Colorado, Graduations, and more

MONTH OF SERVICE PAGE 16

EXPO! EXPO! PAGE 8

Care and Give Back 16 We Corporate and Centers participate in our annual Month of Service

Work 24 Teams Art Basel, Auto Shows, Dirt Racing, Cisco, DEMA 2025, and more

Improve Processes 34 Continually Inside a Smart City Network cutover, What is IPv6 and a look inside the Anaheim Network Upgrade

ART BASEL PAGE 26

ANAHEIM’S NETWORK UPGRADE PAGE 37

City Upgrade Progress 38 Smart Q4 Network Upgrades in Progress CORPORATE HOLIDAY PARTY PAGE 46

the Best 40 Seek Celebrating our team and recruitment

To the Top!

4

PRESIDENT

LETTER

Welcome to this issue of the Pinnacle, our quarterly look at the stories and people shaping Smart City Networks.

This issue focuses on a business principle that is fundamental to who we are as a company: We Care and Give Back. Throughout our annual Month of Service, teams across the country dedicated their time and energy to supporting local organizations and making a positive impact in the communities where we live and work. These efforts go beyond volunteering. They reflect a shared understanding that our success carries a responsibility to give back in meaningful ways. I am proud of the care, compassion, and commitment shown by our teams in every community we serve.

As we closed out the year, we were also reminded of the strength of our industry relationships and the trust our partners place in us.

Our participation in IAEE’s Expo! Expo! in Houston provided an opportunity to reconnect with venue partners, clients, and peers, while reinforcing Smart City’s leadership in convention center connectivity and technology. These conversations and connections are essential as we continue to grow together as an industry.

This issue also highlights the extraordinary events our teams continue to support, including the stunning Art Basel at the Miami

MARK HALEY

President - Smart City Networks

&Give Back

We Care

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Beach Convention Center and Cisco Live at the San Deigo Convention Center. Events of this caliber demand precision, preparation, and flawless execution, and our teams consistently rise to meet those expectations. These events not only require connectivity provided by the state-of-the-art networks we manage at each location, but also close collaboration between our local team and our clients and exhibitors in crafting the right solution for their needs.

Our people and their intimate knowledge of events and technology is our secret sauce.

We are also honored to celebrate a truly remarkable milestone this quarter. BOB SUTTON recently marked 50 years with Smart City Networks. His interview offers a unique perspective on our company’s evolution and serves as a reminder that our greatest strength has always been our people.

As you move through this issue, I hope you feel proud of the impact we are making within our venues, across our industry, and throughout our communities. Thank you for your hard work, your care for others, and your continued commitment to excellence. Together, you made this year a success and set the foundation for what’s ahead.

To the Top!

5

Have a Story to Share?

Do you have a boost, event highlight, or story idea that deserves to be featured in our Pinnacle? We want to hear from you! Send your submissions to marketing@smartcity.com and help us showcase the great work happening across Smart City Networks.

P I N N AC L E Q4 2025

MANAGING EDITOR Sarah Finnegan

EDITOR Jocoby Bancroft

GRAPHIC DESIGNER Katie Short

The Pinnacle is published quarterly by Smart City Networks. For a hard copy or to be included in our distribution list, please email marketing@smartcity.com ©Copyright 2025 Smart City Networks. All rights Reserved.

GEORGE R. BROWN CONVENTION CENTER

To the Top!

IT’S THE PEOPLE

SUPPORTING THE Next Generation We believe access to technology is essential for education, opportunity, and long-term success.

That belief is why Smart City Networks is proud to once again donate $15,000 to the Tech Scholar Program in Anaheim. The program supports college-bound Anaheim high school juniors and seniors by providing critical tools like laptops, tablets, and internet access, helping students overcome barriers and focus on their academic futures.

As a technology partner to venues and communities across North America, Smart City Networks understands the role connectivity plays in opening doors. Supporting the Tech Scholar

Program

reflects

our commitment to investing in the next generation and strengthening the communities where we live and work.

Thank you to the City of Anaheim, the Anaheim Convention Center, and everyone involved in making this program possible. We’re honored to continue supporting such an impactful initiative.

It's the People

INDUSTRY LEADERSHIP AT Expo! Expo!

The George R. Brown Convention Center was full of energy as Houston hosted IAEE’s Expo! Expo!, bringing together more than 1,800 event and exhibition professionals from across the industry. Smart City Networks was proud to be part of the experience and the conversations shaping what’s next for live events.

Our Houston team worked alongside colleagues from across the organization to engage with peers, share ideas, and highlight emerging technologies designed to support today’s increasingly connected events. Cisco joined us in the booth with live demonstrations of ThousandEyes, offering a closer look at enhanced network visibility and performance. We were also excited to showcase our newest partnership with Jabbrrbox, featuring private workspace pods now installed inside a convention center for the first time.

Thank you to our Houston team for the planning, coordination, and onsite support that helped make our presence at Expo!

Expo! a success.

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SMART CITY AWARDED in Colorado

Smart City Networks is excited to share that our Denver team was honored at the 116th Annual Visit Denver Partnership Meeting as one of the recipients of the 2025 Mile High Energy Award. This recognition celebrates the collaboration between Visit Denver, the Colorado Convention Center, and all the partners who contributed to the most successful year in the building’s history.

Our team, led by General Manager DEBBIE OLIVAS, showed exceptional commitment throughout 2025, supporting every event with focus, pride, and the level of service that defines our work in Denver. We are grateful for the continued partnership with Visit Denver, Legends Global, Denver Arts and Venues, and everyone who helps create world-class experiences in this incredible city.

PARTNERSHIP FAIR Success This quarter, Smart City Networks participated in the Academy of Hospitality and Tourism Partnership Fair (AOHT) in Las Vegas, an event focused on introducing students to potential career paths and connecting them with industry partners from across the local community. The fair provided an opportunity to engage directly with students, share insights into our business, and highlight the role technology plays in supporting large venues and live events.

We interacted with students throughout the day, answering questions, discussing career opportunities, and offering a glimpse into the diverse paths available within the organization. Participation in events like the AOHT Partnership Fair reflects Smart City Networks’ ongoing commitment to community involvement and to supporting the development of future leaders by sharing knowledge, experience, and real-world perspectives.

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DECK THE Halls

NOT THE

The Atlantic City Convention Center was filled with holiday cheer during Deck the Hall, a festive evening that

Gumdrop Buttons

brought together industry partners in support of the

The Henry B. Gonzalez team took a break from the day-to-

CASA Foundation. More than a seasonal gathering, the

day to put their teamwork to the test with a festive gin-

event showcased the power of community collaboration,

gerbread house challenge. Divided into three teams, Bad

with several local sponsors, including Smart City Net-

Neighbors, Gingerbread Bros, and Team Gingy, the goal

works, coming together to create an immersive holiday

was simple: build the best gingerbread house possible.

experience.

The execution, as expected, proved to be a little more challenging.

Representing Smart City Networks, the local team joined

After an hour of building (and rebuilding), Gingerbread

shared commitment to giving back. The event served as

fellow venue partners to celebrate the season and the

Bros took first place, followed by Team Gingy in second,

a reminder that when community and collaboration come

with Bad Neighbors rounding out the results.

together, the impact can be magical!

FAST AS A Jet A member of the San Antonio team is also celebrating a remarkable personal achievement. JET POPLIN, a Customer Sales & Service Representative, recently completed the San Antonio Marathon, taking on the full 26.2-mile course through the heart of the city.

OLMOS PARK

Crossing the finish line with a time of 6 hours and 20 minutes, Jet demonstrated the kind of perseverance and commitment that mirrors the dedication shown every day in supporting clients and events. While a marathon is a major accomplishment on its own, this race was not Jet’s

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ALAMO HEIGHTS

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pressive 50K, Jet is no stranger to pushing limits and set-

BROADWAY

START

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25

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MAIN PLAZA

Congratulations to Jet on this outstanding achievement!

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HOWARD ST.

longest run to date, having previously completed an imting ambitious goals.

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CONTOUR DR.

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MEDICAL STATION

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BATHROOM

FINISH

WATER STATION

HEMISFAIR

DOWNTOWN SAN ANTONIO

ELECTROLYTES

+

GELS

KING WILLIAMS ST

1 2

KING WILLIAM HISTORIC AREA

800’

600’

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0.0

5.0

10.0

15.0

20.0

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LEADERSHIP ADVANCE Graduation Congratulations to LILIANA RIOS on graduating from the Las Vegas Chamber’s Leadership Advance Program in December. Over the fivemonth program, Lily further developed key leadership skills, including communication, strategic thinking, problem solving, accountability, and emotional intelligence.

The Leadership Advance Program challenges participants to better understand their leadership style, strengthen collaboration, and confidently navigate complex situations. Lily embraced the experience and demonstrated a clear commitment to both personal and professional growth throughout the program.

We are proud to celebrate this accomplishment and look forward to the continued impact Lily will make within our organization and the community.

ESTABLISHING Good Rapport Congratulations to MIKE HERTWECK, Director of IT & Engineering, and AMON CARTHAN, Account Manager at the Virginia Beach Convention Center, on successfully completing Rapport’s Leadership Breakthrough 1 (LB1) program. LB1 is designed to strengthen self-awareness, communication, and leadership effectiveness through practical, experience-based learning.

Smart City Networks regularly sends team members from across the organization and from locations throughout the country to participate in Rapport programs, reinforcing a shared commitment to leadership development at every level. We are proud to recognize Mike and Amon for investing in their professional development and for representing the ongoing commitment to leadership excellence across Smart City Networks.

It's the People

Fifty Years of curiosity:

BOB SUTTON AND SMART CITY NETWORKS Fifty years is a long time in any career, especially in technology. In an industry defined by constant change, few professionals can say they have remained relevant, impactful, and deeply engaged for half a century. BOB SUTTON can.

As Smart City Networks celebrates Bob’s 50-year anniversary, his career offers a unique perspective on the company’s growth. While the organization has evolved and expanded over the years, Bob has remained a steady presence, shaping the systems that power daily operations behind the scenes.

Bob’s path into technology began with curiosity. As a child, he gravitated toward hands-on projects, building

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erector sets and models, experimenting with electronic circuits, and assembling Heath Kit devices like oscilloscopes and radio-control equipment. In high school, he joined the rocket club, studied to become a ham radio operator, and developed a fascination with understanding not just how things worked, but why they worked.

That curiosity naturally extended into computing. Long before personal computers became mainstream, Bob purchased a Commodore PET, drawn by the immediacy of programming and the ability to see results instantly. He wanted to understand systems at both the macro and micro levels.

After studying electrical engineering in college, Bob began working in telecommunications, installing electronic central office equipment for the Bell Telephone system and later PBX systems for Fisk Telephone Systems. That role eventually led him to Centel Business Systems and then to a joint venture with the Houston Sports Association that formed Centel Facilities Communications. This was the beginning of his 50-year career and the road to what has become Smart City Networks.

As the company grew, so did its operational needs. That environment forced creativity, and out of it came AESOP.

13 Short for Automated Event Services Order Processing, AESOP began in the early 1990s as a simple DOS-based program.

It was designed to solve immediate problems, but it quickly became something more. As Smart City Networks evolved, AESOP evolved with it.

Bob describes AESOP as both a blessing and a curse. It became his legacy and the lion’s share of his work at Smart City. But what makes AESOP unique isn’t just its functionality, it’s ownership. Because AESOP is built in-house, Smart City defines its priorities, responds directly to team member feedback, and builds tools that fit its business model rather than adapting to someone else’s.

Through ownership changes, acquisitions, and periods of rapid growth, Bob remained focused on adaptability. Smart City expanded its services, entered new markets, and adopted new technologies. Each shift brought challenges, and opportunities to improve how the organization worked.

That perspective continues today as Smart City explores new capabilities, including AI. Bob views AI as a powerful and transformative tool, but one that must be approached responsibly. Having witnessed multiple technology booms, he understands that innovation without intention can be as disruptive as it is beneficial. For him, technology has always been about improvement, making work more efficient, systems more reliable, and teams more effective.

Culture has been a constant thread throughout Bob’s career.

He points to Smart City’s core principle “Teams Work” as a defining factor in the company’s success. Progress, in his view, comes from collaboration, bringing different skills, perspectives, and experiences together to solve complex problems.

After 50 years, Bob continues to show up for a simple reason: he is still needed, still learning, and still curious. As Smart City Networks looks toward the future, Bob Sutton remains part of that horizon, quietly ensuring that the systems behind the scenes are ready for whatever comes next.

In Bob’s Own Words On advice to younger professionals looking for growth: “Study your fellow team members. Identify several of those who you would want to be like. Find one or two who are willing to mentor you and ask a lot of questions.”

On Fridays with Bob: “Mark asked if I would be willing to do something for line up every Friday and gave me full latitude to do what I wanted to within the normal lineup framework. I agreed. I had no idea this would last so long. I wanted the time to be entertaining, beneficial, educational and above all I want our team members to think and to learn to think.”

On our Team Culture: “Business Principle #7 says it best. Teams Work! Benjamin Franklin is quoted as saying: “If we don’t all hang together, we will surely hang separately!” It’s an attitude that says I don’t know everything, but I know somethings and what I know matters.”

On what he hopes his colleagues remember most about his time at Smart City Networks: “Actually, I hope that they don’t. At least not too often or for very long. If they are thinking about me, then probably I haven’t done my job. I only hope that what difference I may have planted here grows and not my image or personality.”

NATHAN REEVES Spotlight For this month’s Smart City Spotlight, we sat down with NATHAN REEVES, Operations Manager at the Colorado Convention Center. Nathan brings a rich blend of technical expertise, leadership experience, and a genuine passion for supporting both his team and the events that come through the building. After beginning his career in the electrical and IT fields, he eventually found his place at Smart City Networks, where he has been an integral part of the Denver operation since the center reopened in 2021 after COVID. Nathan’s role puts him at the heart of day-to-day activity at one of the busiest convention centers in the country. He is deeply involved in preparing for events, supporting clients, and making sure his team has what they need to succeed. His appreciation for collaboration, communication, and strong processes shows up in everything he does.

In our conversation, Nathan reflected on his professional journey, the responsibilities of leading an operations team, and the environment that makes the Colorado Convention Center such a dynamic place to work.

He also shared a few insights into his team culture and what inspires him both on and off the show floor. Stick to the end to also learn a fun fact about Nathan’s musical prowess! Nathan Reeves, this is your Spotlight!

Hi Nathan! Let’s start with your background.

Can you tell us a little about your journey and how you became an Operations Manager at the Colorado Convention Center?

N: I started in IT in 1999 after working as an electrician. I went to college for Information Technology and found a passion for all things technology. I worked as a help desk supervisor for a major cable company in the Midwest, and it was there that I realized how much I enjoy helping and mentoring others. With over 100 employees on the call center floor, I can assure you there was never a dull day. I then took the skills I had learned into academia, working for two private colleges in my home state of Iowa and one here in the Denver area. It has been a journey to get to where I am at, my family and I are truly grateful that I found a home with Smart City, I look forward to the future.

What does a typical day look like for you?

N: Walking the floor, meeting with clients, configuring equipment, and making sure my team has everything they need to be successful.

What role does Smart City Networks play in putting together successful events at the Colorado Convention Center?

N: Smart City is the beating heart of the convention center, not only do we provide internal IT support to the center itself, but virtually every exhibitor or event requires some form of service from us to be successful.

Do you have a favorite or rewarding part of your job? Why? N: Mentoring my team from ‘jobs’ to ‘careers’. Helping them on the path to success and developing their own story is the most rewarding part of my job.

Do you have a favorite event so far? Why N: The RV show, every year my wife stops me from buying one.

What do you think sets the Colora-

How would you describe your team

do Convention Center apart when it

culture within your center?

comes to event execution?

N: Driven and Collaborative. As a whole, N: Refined processes and methodolo-

we are a well-oiled machine that executes

gies. Beyond our amazing customer

on a daily basis….and we like to have fun.

support, we have a system in place that allows us to manage multiple concur-

Overall, are there any skills you’ve de-

rent events with varied timelines and

veloped here that have surprised you?

expectations.

And lastly, what’s something fun that N: Working closely with Debbie Olivas

people might not know about you?

How would you describe the working re-

I’ve learned how to manage all types of

lationship between Smart City Networks

clients for all types of events. My back-

N: Music is my passion, I play a variety

and the Colorado Convention Center?

ground focuses more on the IT side of

of instruments, and some would say my

things, so developing those customer

second home is Red Rocks amphithe-

N: Smart City is a true partner to the

service and negotiating skills has been

ater. I grew up in Iowa with a few of the

Colorado Convention Center; we work

wonderful.

band members in the heavy metal band

closely with all of the permanent tenants

Slipknot.

and center employees to ensure events

Are there any lessons you’ve learned

consistently run smoothly and without is-

here that you think are valuable for

We want to thank Nathan Reeves for

sue. I believe that positive personal rela-

others starting in a similar role?

taking the time to reflect on his journey with our company! To read more Smart

tionships with staff across departments keep the lines of communication open.

N: Take it one show at a time.

City Spotlights, check out our blog!

It's the People

WE CARE & GIVE BACK

17

Adopt a Family CORPORATE OFFICE

This holiday season, our Smart City Networks Corporate team in Las Vegas continued our annual Adopt-a-Family program by supporting two local families, with our office volunteering to shop, wrap, and prepare gifts together.

This year also marks a new partnership with the Nevada Childhood Cancer Foundation. While the organization is new to us, the heart of the program remains the same: bringing comfort, joy, and holiday cheer to families who need it most.

The Beacon NRG PARK

Our NRG Park team at The Beacon, where they provided laundry and shower services for clients.

OCFJCF

ANAHEIM CONVENTION CENTER Our

Anaheim

team

supported

the

Orange County Family Justice Center Foundation Adopt-a-Family program by purchasing and wrapping holiday gifts for a local family in need.

We Care and Give Back

18

Dallas Life

KAY BAILEY HUTCHISON CONVENTION CENTER Our Dallas team volunteered at the 10th Annual Turkey Fry in support of Dallas Life and its homeless recovery programs.

Second Helpings

INDIANA CONVENTION CENTER AND LUCAS OIL STADIUM The Indy team assisted Second Helpings by stepping in during the final shift to help clean up and pack remaining food.

Safeway Feast of Sharing WALTER E. WASHINGTON CONVENTION CENTER The DC team took part in the Annual Safeway Feast of Sharing, supporting an event that served over 5,000 meals, with Smart City Networks providing wireless services for participating vendors.

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Salvation Army

HENRY B. GONZALEZ CONVENTION CENTER The Henry B. Gonzalez Convention Center team worked with the Salvation Army to restock food pantry supplies and prepared gift bags.

Atlantic City Rescue Mission ATLANTIC CITY CONVENTION CENTER

After a long day of volunteering at the Atlantic City Rescue Mission, our Atlantic City team wrapped up serving warm meals to members of the community. Their focus was to provide nourishment, kindness, and a welcoming presence to those in need.

As they finished for the evening, they were joined by a familiar local figure, Atlantic City’s own “Batman,” a longtime community volunteer known for looking out for others after hours. Different roles, same purpose. Together, they represented what it means to show up, give back, and care for the community in ways both big and small.

Feed My Starving Children MINNEAPOLIS CONVENTION CENTER During

this

year’s

Month

of

Service,

the

Minneapolis team volunteered with Feed My Starving Children, packing 80 boxes. That is equivalent to 17,280 meals and a year’s worth of daily meals for 47 children.

Surfrider Beach Clean Up SAN DIEGO CONVENTION CENTER

Our San Diego Convention Center team spent their Day of Service with the Surfrider Foundation San Diego County at Pacific Beach, joining volunteers committed to protecting our coastlines and the communities that depend on them.

Led by General Manager MATT CHAVEZ, and joined by Senior Vice President JULIA SLOCOMBE, the team completed their third Surfrider beach cleanup at the end of November.

Over the course of two hours, they collected trash and microplastics, helped document pollution levels, and contributed data that supports ongoing research, advocacy, and coastal protection efforts.

We’re proud of our San Diego team for their continued commitment to our We Care and Give Back principle and for helping keep our coastline clean, protected, and thriving!

Tourism Trash Force

AMERICA’S CENTER

CONVENTION COMPLEX The America’s Center Convention Complex Smart City team volunteered alongside the venue as part of Tourism Trash Force, helping clean up surrounding streets and public spaces.

Tampa Heartwalk

TAMPA CONVENTION CENTER Our Tampa team participated in the Tampa Heart Walk as part of the City of Tampa team, supporting the American Heart Association. Together, the City of Tampa raised more than $23,000 this year.

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St. Mary’s Food Bank

PHOENIX CONVENTION CENTER The Phoenix team volunteered at St. Mary’s Food Bank in support of local food distribution efforts.

Annual Building Turkey Giveaway

MIAMI BEACH CONVENTION CENTER

Our Miami Beach team helped set up and distribute turkeys and donated additional turkeys so part-time staff could be included through a small lottery, creating a meaningful opportunity to support our coworkers.

Harvesters KANSAS CITY

CONVENTION CENTER The Kansas City Convention Center team joined forces with Harvesters Community Food Network to support families across the region. General Manager ANTOINETTE IBARRA, Event Coordinator JENNIFER ENGELHART, and special guest from Corporate, Senior Manager of Customer Support CHRISTY HOGAN, spent the day sorting and repacking food to help ensure nutritious meals reach those in need.

Harvesters supports more than 900 nonprofit organizations, including food pantries, community kitchens, and children’s homes, making a meaningful impact throughout the community. We are grateful for the opportunity to support their mission and help keep this vital work moving forward.

We Care and Give Back

22

Ronald McDonald House

CHARLOTTE CONVENTION CENTER

Our Charlotte Convention Center team volunteered at their local Ronald McDonald House, where they helped make brunch for the families currently staying there.

Salvation Army Bell Ringing

SANTA CLARA CONVENTION CENTER

The Santa Clara team volunteered as bell ringers in support of the Salvation Army.

Second Harvest Food Bank

The experience highlighted the same energy, teamwork, and

The OCCC team spent their volunteer day at Second Harvest

tion center. A special video captured the spirit of the day,

ORANGE COUNTY CONVENTION CENTER Food Bank of Central Florida, supporting an organization that plays a critical role in fighting hunger across the region.

Working together behind the scenes, the team helped keep food moving efficiently to the families and individuals who rely on Second Harvest’s services every day.

compassion our people bring to their work in the convenshowcasing how collaboration and service go hand in hand.

Check it out here!

23

Catholic Charities CORPORATE

Our Corporate team volunteered over two days with Catholic Charities, serving nearly 1,000 meals to individuals and families in need across the community.

A Precious Child

COLORADO CONVENTION CENTER The Colorado Convention Center team volunteered once again with A Precious Child.

Ronald McDonald House SEATTLE CONVENTION CENTER

The Seattle Convention Center team volunteered once again at the Ronald McDonald House, continuing a six-year tradition of service. The team first began volunteering after learning that a technician’s nephew’s family stayed there while he underwent a heart transplant. He is now a healthy teenager.

Cedar Rehabilitation CORPORATE

Remote team member MELODY DOUCET volunteered at Cedar Rehabilitation and Health Center in Utah, helping decorate dining rooms, assist with meal preparation, and serve Thanksgiving dinner to patients and their families.

TEAMS WORK

25

Almond CONFERENCE 2025

International Foundation of EMPLOYEE BENEFIT PLANS

The SAFE Credit Union Convention

with less than one percent discard-

Center got a little nutty with the Almond

ed, and almond orchards operate as

Conference, a returning event that

zero waste farms. The environmental

brings together growers, processors,

impact is significant, as the carbon

and innovators from across California.

stored in California’s almond trees is

hosted the International Foundation

Hosted

equivalent to taking 24 million cars off

of Employee Benefit Plans (IFEBP) for

California, the conference represents an

an event focused on learning, con-

industry that supports more than 7,600

nection, and collaboration across

growers and 99 processors statewide.

The

Hawaiʻi

Convention

Center

by

the

Almond

Board

of

the road.

As a repeat event at the SAFE Credit Union Convention Center, the Almond

the employee benefits industry. As the premier educational organiza-

Beyond the scale of the industry, the

Conference continues to grow as a

tion serving benefits professionals

event highlighted the almond commu-

space for connection, learning, and in-

worldwide, IFEBP brought together

nity’s strong commitment to sustain-

novation, bringing an essential Califor-

attendees

retire-

ability. Almonds are among the least

nia industry together under one roof.

ment, and financial security pro-

wasted foods in the United States,

shaping

health,

grams for plan participants around the globe.

The annual event featured more than 120 expert led sessions covering topics such as health and welfare, fiduciary responsibility, pensions, investments, public plans, and professional training. Between sessions, attendees networked, explored new solutions on the exhibit floor, and shared ideas on current challenges and best practices in the industry.

Throughout the event, the Smart City Networks team supported show management with responsive service, flexibility, and a true team first approach.

AmFest 2025 In December, the Phoenix Conven-

hibits, and an appearance by the Vice

tion Center hosted AmericaFest, a

President. Spanning three days, the

large-scale, four-day conference that

event transformed the venue into a

brought together thousands of at-

high-energy gathering space focused

tendees from across the country for

on ideas, inspiration, and community.

a dynamic mix of programming, ex-

26 From the LIbrary of Atmospheres III Josiah Mcelheny

Art Basel 2025 once again transformed the Miami Beach Convention Center into a global hub for contemporary art, bringing together leading galleries, collectors, artists, and cultural innovators for a week of world-class exhibitions and

Cody Choi

programming. This year’s show was even more demanding from a technology standpoint, with show management ordering more bandwidth than in 2024 and Smart City receiving a higher volume of exhibitor orders compared to previous years.

In response, our team implemented a redesigned network infrastructure specifically tailored to improve reliability, increase capacity, and enhance the overall connectivity experience for participating galleries and vendors.

Scramble Green Double Frank Stella

Smart City provided a comprehensive suite of services, including telephone services, wireless connectivity, and hardline internet for show management, along with wireless and hardline services for exhibitors throughout the floor.

Our onsite team, ENRIC ESCUER, ALEXANDRA ZAYAS, KEVIN GARCIA, and CARMELO LA MASTRA, worked collaboratively to ensure that every booth, installation, and operational area

received

consistent,

high-quality

support. Through careful preparation, realtime troubleshooting, and a commitment to exceptional service, we helped ensure that Art Basel 2025 ran smoothly from start to finish, supporting one of the world’s most influential art events with the reliable technology it requires.

The Promise of Other Inventions (that worked better) - Jacob Hashimoto

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Fire dance with me - Charity, Empathy, & hope - blue pawn #1 - Marcel Dzama

Particles I - Ivan Navarro 2

Memory Gates - Kevork Mourad

Tutti-Frutti Tu - Denzil Forrester

Teams Work

28

START YOUR

Engines!

Convention centers continue to push the

The Charlotte Auto Show at the Charlotte

professionals. Added experiences such

boundaries of what vehicle-based events

Convention Center presented a different

as a concert and beer tasting further

can look like, creating immersive experi-

side of the automotive world, focusing

elevated the atmosphere beyond a tradi-

ences that bring motorsports and auto-

on innovation, education, and community

tional auto show.

motive culture indoors. This spread high-

engagement.

lights two venues that approached that

year, the show welcomed more than

Together, these events highlight the

challenge in very different ways, each

20,000 attendees who explored over

range of vehicle experiences supported

delivering memorable, high-energy events

200

across our partnered venues.

that filled their buildings with excitement.

and aftermarket manufacturers. While

vehicles

Celebrating

representing

its

21

32nd

OEM

vehicles were not available for purchase, At America’s Center Convention Complex,

attendees were given rare access to

dirt racing took center stage through a

new models, emerging technologies,

series of major events that transformed

and hands on experiences including an

the venue multiple times throughout this

indoor test track.

quarter. Gateway Dirt Nationals brought high speed dirt racing into an indoor

Since 2019, the event has introduced

environment, while Monster Jam followed

programming for grade school and high

with massive trucks and crowd-shaking

school students, career focused inter-

action. The momentum continued with

views, seminars, and training partner-

AMA Supercross, where elite motorcycle

ships that encourage interest in auto-

riders tested both skill and endurance on

motive and technical careers. The show

the dirt course. Together, these events

also remains deeply rooted in service,

demonstrated

to

supporting 31 nonprofit organizations

adapt its space for repeated, large scale

and contributing more than seven million

motorsports experiences, each with its

dollars over its history while honoring

own intensity and visual impact.

EMS, military, medical, and fire rescue

the

venue’s

ability

PINNACLE 2025 Q4 | SMARTCITYNETWORKS.COM

29

30

CISCO Partner Summit In November, San Diego Convention Center wel-

the world. Throughout the event, Smart City Networks supported

comed Cisco back for its second event of the

the fast-paced exchange of ideas by delivering the reliable con-

year with the Cisco Partner Summit. As Cisco’s

nectivity and onsite technology services that kept sessions, dem-

premier annual gathering for its global partner

os, and collaboration running smoothly. Over several days, the

community, the summit brought together resell-

convention center buzzed with conversations about innovation,

ers, integrators, managed service providers, dis-

strategy, and what’s next, as Cisco leadership shared insights on

tributors, and technology partners from around

emerging technologies and how partners can use Cisco solutions to grow and evolve their businesses.

EMBEDDED WORLD North America With a 20 year history in Europe, Embedded World North America visited the Anaheim Convention Center for its second United States event in November. The embedded industry plays a critical role in automotive electronics, artificial intelligence, industrial control, the Internet of Things, the medical field, and more. Throughout PINNACLE 2025 Q4 | SMARTCITYNETWORKS.COM

the event, Smart City Networks supported this global exchange of ideas by delivering the reliable, high performance connectivity that allowed advanced technologies and real time demonstrations to operate flawlessly.

31

DEMA 2025 Our team at the Orange County Convention Center were proud to support the DEMA Show with robust wired and wireless connectivity, helping keep the global diving and water sports community connected throughout this incredible event.

With over 500 exhibitors, 6,000+ attendees from more than 90 countries, and 250+ educational sessions, DEMA Show truly lived up to its reputation as the premier trade-only event for the diving, travel, and action water sports industries.

We are honored to have played even a small part in powering the conversations, deals, and discoveries that happened on the show floor. Until next year, dive safe and stay connected!

THE CHICAGO Pope Near the end of November, the National Catholic Youth Conference (NCYC) gathered thousands of attendees at the Lucas Oil Stadium and witnessed history. For the first time ever, a sitting pope addressed the NCYC audience live from the Vatican.

Smart City Networks was proud to provide the technology services supporting this event, ensuring a seamless livestream connection between Rome and Indianapolis for Pope Leo XIV’s digital message of faith and unity. Behind every milestone like this is a network of people working together to make sure the technology performs flawlessly when it matters most. We thank our incredible team at ICCLOS and all those who helped make this possible.

Teams Work

32

CELEBRATING

250 Years Our Washington DC Team proudly partnered with the Association of the United States Army (AUSA) to celebrate the U.S. Army’s 250th birthday during its annual meeting and exposition, delivering technology services for one of the most significant military milestones in history.

With the theme “This We’ll Defend!”, The event brought together over 10,000 attendees and over 150 exhibitors showcasing advanced defense technologies. Smart City Networks ensured robust wireless and wired connectivity across all four exhibit halls, supporting media coverage, live programming, and mission-critical communications throughout the conference and expo.

The logistical challenge was immense: a compressed move-in schedule combined with large-scale freight, including missiles, tanks, and helicopters required precision planning and flawless execution. The DC team rose to the occasion, deploying additional access points for high-density wireless zones and general sessions, with support from regional teams in Indianapolis, Atlantic City, Miami, and Orlando as they provided the additional equipment needed.

We are honored to have played a role in celebrating the U.S. Army’s 250-year legacy.

PINNACLE 2025 Q4 | SMARTCITYNETWORKS.COM

33

Are We Ready For Some

FOOTBALL? This quarter delivered major sports moments across Smart City Networks venues, with professional and collegiate football placing intense demands on technology and execution.

At NRG Stadium, the Houston Texans hosted the Buffalo Bills for the first Thursday Night Football game of the 2025 season. The Smart City Networks team at NRG Park provided full event day technology support for Amazon Prime’s national broadcast. Services included sideline telecommunications, broadcast connectivity for television trucks, lighting control network support for game cues, and DJ booth connectivity to keep in stadium entertainment running seamlessly. With national visibility and no margin for error, the team delivered a flawless game day experience.

In Indianapolis, Lucas Oil Stadium and the Indiana Convention Center hosted the 2025 Discover Big Ten Football Championship Game. The Indiana Hoosiers defeated the Ohio State Buckeyes, securing their first Big Ten title since 1967 and finishing the season undefeated. Smart City Networks was proud to support the championship weekend by providing technology services that helped power both the game and the expansive fan experience. The celebration extended beyond the stadium through Big Ten Fan Fest at the Indiana Convention Center, which filled more than 200,000 square feet with interactive activities, entertainment, merchandise, and youth football clinics for fans throughout the weekend.

Boost

“

MADISON GRIMES [in Florida] was very responsive, provided all of the

information we needed and went above and beyond to help our exhibitors. exhibitor 10 out of 10 for Madison.

RECOGNIZED BY Hack Your Health TAMPA CONVENTION CENTER

LUCAS OIL STADIUM

Teams Work

CONTINUALLY IMPROVE PROCESSES

35

MORE THAN MOVING CABLES:

Inside a Smart City Network Cutover

A LETTER BY MIKE MALONE, WIRELESS NETWORK ADMIN For all Smart City centers, there’s the inevitable probability

by getting other core equipment such as firewalls, routers,

of a network cutover in place, likely as a result of newer and

and wireless controllers back online on the new core switch.

more modern networking equipment being installed. From

Once completed, it’s a process then of working with the local

an outsider’s perspective, the idea of a network cutover is

team to bring up all edge switches as well as remote serv-

relatively simple: spend a few hours with the local team, ad-

ers and (if applicable) phone systems, all while continuously

vise them to move some cables over from one switch to an-

testing networks to ensure there are no hiccups the following

other and that’s it! Oh, if only it were so simple.

day. This is definitely a very involved experience which is why

Over the past month, the Smart City NOC had the pleasure

cutovers typically can often go in excess of 6-7 hours plus!

of overseeing two network cutovers: one at The Walter E

Of course, the NOC can plan out everything for cutover night,

Washington Convention Center in Washington DC and the

but it truly is the work of the local center that makes this

other at the Henry B Gonzalez Convention Center in San An-

experience smooth and painless. In my personal experience,

tonio. While both centers were successful in their respective

I was onsite helping Operations Manager ALEX GILLIAM,

cutovers, this outcome would only be possible due to prior

and technicians TINA GARDNER and ALEJO ARTALEJO at

planning, an established methodology for testing to ensure

San Antonio. With massive thanks to Alex’s pre-planning and

all network resources are available, and buy in from the local

astute knowledge of the center’s infrastructure and Tina and

center’s staff.

Alejo’s assistance in getting equipment racked, mounted, and

For both DC and San Antonio, the plan to schedule a network cutover began months earlier with the purchase of newer Cisco Core Catalyst 9606 switches. Once both core switches arrive at their respective centers, the local team would have it installed into the rack, test to ensure line cards power on, port assignments are planned, and configuration is installed by the NOC. Once everything checks out, the NOC then coordinates with the local center to get a scheduled dark day

connected quickly, the overall cutover for San Antonio went extremely smooth. While working remote on the DC cutover the day prior, I also wanted to give a shoutout to the DCCC local team (Operations Manager MIKE NEWTON , Data Ops

Professional CARLOS REYES and their team of technicians) working alongside the NOC’s DANIEL SAKIMURA onsite to not only get their new core switch installed, but also install the new wireless controllers and firewalls.

(to minimize interruptions to the center) and ensure that the

With all cutovers that I have been a part of (both onsite and

center is properly prepared should new cables and adapters

remote), I’ve noticed that all of our cutovers are only pos-

are needed.

sible due to making teams work between the NOC and the

Once the night of the cutover arrives, it’s all hands-on deck from the NOC side. For both cutovers, the NOC had representatives from wire and wireless networking, security, and systems teams to ensure a smooth cutover experience. For all cutovers, the NOC has a clear plan of attack, starting

local center as well as continually improving processes, tweaking lessons learned from prior cutovers and tailoring needs to each center to ensure the best networks are possible for our clients. Here’s to many more network upgrades and cutovers in the years ahead!

with testing circuit connectivity on the new core followed

Continually Improve Processes

36

TECH LETTER

An Op-Ed Perspective on the Role of IPv6 Sometimes the best way to understand new technology is to hear directly from it.

In the spirit of continual improvement, this piece gives IPv6 a voice, highlighting why it matters, where it helps, and how it fits into the future of Smart City Networks’ infrastructure.

Special thanks to our IX Center Technician RYAN KEENAN for this piece!

IPV6: The Future of IP Addressing Allow me to introduce myself, my name is Fe80:0000:0000 :0000:a6bd:30ff:fe98:1234 or like my friends like to call me, fe80::a6db:30ff:fe98:1234. I am an IPv6 address, the future of IP Addressing. You may not know me yet, but I promise you the future of your network depends on me and my enormous family of: 340,282,366,920,938,463,463,374,607,431,768,211, 456 to be exact.

With a number that big it means every device gets a unique address, no more carrier-grade NAT and cleaner routing and simpler troubleshooting. Getting rid of NAT gives you faster speeds, less burden on the router CPU and the elimination of a double NAT scenario for a customer that is trying to reach a service such as Xbox Live.

With so many of us floating around in the public space and IPv4 is mostly spoken for it means our supply is high, which makes us cheaper to purchase. I could potentially save you hundreds of dollars a month on Public IP address costs.

To be honest though I am not a perfect solution, but it’s not my fault I swear. I can’t help it that some legacy services still only support IPv4. Because of that, I work best when I work side by side with my IPv4 cousins and let them handle those specific scenarios. One day though, I think the whole internet will be mine, so it’s a good Idea we become friends.

PINNACLE 2025 Q4 | SMARTCITYNETWORKS.COM

37

Inside Anaheim’s

NETWORK UPGRADE Smart City Networks recently completed a major network infrastructure upgrade at the Anaheim Convention Center, increasing capacity, improving reliability, and preparing the facility for future technology demands.

The core of the project was a significant backbone expansion. The center’s network was upgraded from 2 gigabits to 50 gigabits, a 25x increase that supports large-scale conventions, high-density exhibit floors, hybrid events, and data-heavy applications. To ensure consistent performance across the campus, standardized Cat 6 cabling was implemented, replacing remaining temporary Cat 5e runs as part of the upgrade.

Wireless connectivity was also expanded with the deployment of Wi-Fi 6E. By utilizing the 6 GHz spectrum, the new wireless network improves performance in high-density environments and reduces congestion during peak usage. Access points were fully replaced in the Grand Plaza and Arena Plaza, outdoor coverage was enhanced at the California Terrace, and new coverage was added in the Palm Court and the Hall A–B and B–C Courtyards.

The upgraded network is fully IPv6 enabled, allowing the Anaheim Convention Center to support continued growth in connected devices and emerging event technologies.

Together, these improvements provide a scalable, modern infrastructure that supports current event requirements while positioning the facility for future expansion and innovation.

Continually Improve Processes

38

UPGRADE PROGRESS

Phoenix Convention Center

Henry B. González Convention Center

The Wi-Fi 6E network upgrade is fully complete. This

Following the initial Wi-Fi 7 deployment, a second

project delivered a comprehensive overhaul of the

phase of wireless enhancements will begin in early

wireless infrastructure throughout all halls, public spaces

2026. Scheduled from March through June, this phase

and outdoor location.

includes new access point placement, new cabling, and the creation of an additional IDF to support long-term network capacity.

Greenville Convention Center

Hawai‘i Convention Center

As a newly added Smart City venue, Greenville will re-

A

ceive a full wireless upgrade, including indoor and out-

February 2026. The project includes full copper and

door coverage, new camera installations, and hardware

fiber replacement, and new cabling to all floor pockets

drops in exhibit halls. Pre-survey work is underway.

and locations. The majority of work is scheduled to be

multiyear

infrastructure

replacement

completed by November 2026.

PINNACLE 2025 Q4 | SMARTCITYNETWORKS.COM

begins

in

39

Walter E. Washington Convention Center

Miami Beach Convention Center

The full Wi-Fi 7 upgrade, launched in August, reached

Phase 1 conduit work began in late 2025 and continues

its 50 percent milestone in December. The year-long

through early 2026. Phase 2, which includes access

project includes replacing or adding 582 access points,

point installation and activation of the new wireless

new cabling, and modernized hardware, with comple-

design, is scheduled to begin in March 2026.

tion scheduled for summer 2026.

Kansas City Convention Center

NRG Park

The wireless upgrade to Wi-Fi 6, including cabling and

Phase 2 of the wireless upgrade, covering all indoor ar-

435 new access points, is on track to wrap up by the

eas of NRG Center and NRG Arena, will be completed

end of February 2026.

by February. The project now transitions to the outdoor phase, which includes new fiber pedestals and outdoor wireless coverage. All upgrades remain on schedule for completion in early 2026.

Continually Improve Processes

SEEK THE BEST

41

EMPLOYEE of the Month OCTOBER

SEPTEMBER

AUGUST

ETHAN CANTU

BRYAN FLORES

DANIELE EOFF

George R. Brown Convention Center

Anaheim Convention Center

Corporate Office

Since joining our team, Ethan has

I nominate Bryan for his excellent

I would like to nominate Daniele Eoff

made a remarkable impact. I can al-

preparation and early set-up for the

for Employee of the Month because

ways count on him to do whatever it

Service Titan Pantheon / Ignite 2025

she consistently demonstrates our

takes to ensure his events are han-

event in September. While I was un-

core principles. She lives “Get things

dled with care and professionalism,

expectedly occupied with an urgent

right the first time” by carefully track-

be it staying late or coming in on a

project issue, Bryan took the initia-

ing all employee changes and review-

weekend. He frequently accepts re-

tive and walked the second and third

ing payroll with exceptional accuracy.

quest for responsibilities beyond his

floor meeting rooms and Ballroom

role, making his dependability out of

the day before official move-in be-

She communicates professionally, is

this world.

gan. He observed the building set

always honest and reliable, and truly

teams were completing their work

reflects “A promise made is a promise

Ethan’s fun and magnetic energy

early, so he prepared a cart and in-

kept.”

brings positivity to the office, making

stallation materials, solicited assis-

our work environment more enjoyable

tance from another technician, and

Despite being new to several of our

for everyone. He’s always looking for

installed the majority of event C5

systems, she learned them quickly and

ways to improve our processes and

connections that afternoon.

has been incredibly helpful from day

Event Coordinator

Technician I

has already contributed several valu-

Payroll Assistant

one.

able suggestions that we’ve imple-

This put our installation ahead of

mented both locally and in AESOP.

schedule, which helped us tremen-

Her attention to detail, adaptability,

dously when other services we set

and professionalism make her an out-

He’s also played a key role in training

the next day were accidentally re-

standing member of the payroll team

new event coordinators, always doing

purposed by show teams. We were

and a great asset to the company.

so with a smile and a supportive at-

able to respond and reset these con-

titude. His reliability means the world

nections quickly, and the situation

Nominated by: RAQUEL CHAVEZ,

to me, and I know his fellow team

did not set our installation back sig-

Payroll Manager, Corporate Office

members feel the same. I’m proud to

nificantly. I believe Bryan’s efforts

work alongside Ethan and grateful for

on this show demonstrate our “think

everything he brings to our team.

fast move fast” business principle, as he noted an opportunity and re-

Nominated by: ALEXIS MAYFIELD,

acted to it quickly.

Customer Service Manager, George R. Brown Convention Center

Nominated by: JOSH POSTON, Operations Supervisor, Anaheim Convention Center Seek the Best

42

PROMOTIONS This Quarter

This quarter, we are proud to recognize several team members who have stepped into new roles across our organization. These promotions reflect continued growth, leadership development, and the strength of our teams at every level.

ERIC MOWREY was promoted to Vice President of Engineering, expanding his leadership over engineering strategy and execution across the organization.

Boost

AMON was great to work with. He under-

stood our needs and worked with us on pricing to meet our budget. The internet worked great during the conference.

CHRISTY HOGAN was promoted to Senior Manager,

RECOGNIZED BY

Customer Support, continuing her leadership in

LaDonna Judkins

delivering high-quality service and operational

2025 DHRM HR Conference

excellence for both clients and internal teams.

VIRGINIA BEACH

MIKE HERTWECK was promoted to Director, IT &

CONVENTION CENTER

Engineering, providing leadership across wireless and engineering initiatives.

DANIEL SAKIMURA was promoted to Senior Manager, IT & Engineering, with a focus on leading the Network Team and advancing infrastructure operations.

GAMIL ABD-ELMALEK was promoted to Network Engineer, supporting the design, performance, and reliability of our network environments.

DOUG SOWELL was promoted to Senior Wireless Engineer, contributing to the design and deployment of high-performance wireless systems.

Congratulations to each of these team members on their well-earned promotions.

Boost

“On behalf of LEO Events, thank you for the outstanding support your Smart City team provided during the Hilton Brand Leadership Conference at the ORANGE COUNTY CONVENTION CENTER. Their expertise and dedication were essential to the event’s success.”

RECOGNIZED BY Armando Benitez Director, Technology Services LEO Events

43

A Letter from a

CRISTO REY STUDENT WORKER Hi there! I am JANYLA MALONE, a student worker from

Outside of Smart City, I balance my academics with activi-

Cristo Rey St. Viator. I am currently completing my senior

ties that mean a lot to me. I enjoy mentoring, journaling,

year internship at Smart City Networks. Thus far, I’ve had

and exploring new environments. Every Friday after school,

the opportunity to work in the marketing, accounting, and

I volunteer at a charter school where I mentor at-risk stu-

NOC departments. I am thrilled and grateful for the growth,

dents, build meaningful connections and encourage them

experiences, and the chance for self-discovery that the

through life’s challenges. My volunteer work has contrib-

wonderful people at Smart City offer me.

uted to my long-term goal of studying psychology in college to open my own child therapy practice that serves low-

During my time here, I’ve spent time on projects like devel-

income families.

oping and organizing software, studying marketing skills and supporting the behind-the-scenes work that keeps our

Since moving to the west coast, exploring surrounding

office running smoothly. The work I’ve done has been un-

environments has helped deepen my understanding of the

like anything I have done over the years, and I’ve come to

work Smart City does. When I traveled to California, I got

appreciate the uniqueness of it all.

to see Anaheim Convention Center in action during their ANIME Impulse, K-PLAY! Fest. Developing that deeper level

Experiencing the NOC, especially as someone who isn’t nat-

of comprehension is really my biggest goal. Connecting with

urally tech savvy, was eye-opening. One of my highlights

Smart City employees, learning

was disassembling computers and extracting unnecessary

from each department, and

pieces to ensure efficient functioning. It taught me prob-

becoming

lem-solving skills that I wouldn’t have learned otherwise.

company’s mission is what

The marketing department was fun because not only was I

matters most to me.

a

able to learn the intricate details that go into creating engaging business content, but I also got to try it myself. The freedom of creativity I had while using Canva to create collages and flyers was stimulating and incorporating unspoken rules in the marketing world was a learning experience.

JaNyla Malone High School Senior

Cristo Rey St. Viator College Preparatory 1-Year Student worker for Smart City Networks

part

of

this

44

Before the

SHOW FLOOR OPENS

When people think about conventions and live events, they picture busy show floors, packed booths, and teams working in real time to keep everything running smoothly. What often goes unseen is the work that happens long before doors open. It’s work that quietly shapes the success of every event.

Lei’shell Horton CSSR III

That work begins with Smart City Networks’ Corporate Customer Service team.

As the initial point of contact for exhibitors across

Cat Sasaki CSSR III

all partnered venues, the team handles the calls, emails, and orders that set the tone for the preentire event experience. For many exhibitors, they are the first Smart City voice they hear. Every interaction matters, and the team approaches each one with precision, clarity, and genuine hospitality.

Strong service on the front end leads to stronger execution onsite. By translating technical services into clear guidance, the Corporate Customer Service team helps exhibitors understand what they need, what to expect, and how to prepare. They review orders carefully, identify missing details, and proactively resolve questions before issues reach the show floor. That attention to detail allows field teams to install efficiently and focus on delivering high-quality service during live events.

Service in a Fast-Paced Industry Customer service in the convention and event industry requires anticipation, trust, and adaptability.

Lester Michael

CSSR III, Team Lead

Timelines are tight, requirements shift quickly, and exhibitors are often managing complex setups under pressure. In this environment, great service is not just about responsiveness, but rather it’s about creating clarity and confidence from the start.

The Corporate Customer Service team approaches each interaction with that mindset. They guide exhibitors through decisions, provide reassurance when timelines are compressed, and ensure expectations are clearly aligned. Their goal is to make every interaction feel supported, straightforward, and manageable.

Melody R. Doucet CSSR II

45

Strengthening the Connection Between Corporate and the Field

Lily Rios CSSR III

Because much of the team’s work happens offsite, gaining realworld context is critical. To better understand the realities of live events, team members have spent time in the field observing installations, shadowing technicians, and partnering with Event Coordinators and Customer Service Managers to better understand show management processes.

These firsthand experiences have helped close knowledge gaps and strengthen alignment with field teams. The result is more informed communication, clearer documentation, and stronger support for exhibitors before and during events.

Proud to Lead Behind the scenes, the Corporate Customer Service team operates with pride, accountability, and a deep sense of ownership. They support one another, step up when needed, and continually refine the details that make a difference.

Bray Pabalan CSSR III

Customer Support Senior Manager CHRISTY HOGAN credits the team, and CSSR Supervisor TAMMY CLARK in particular, for the strength of the department. Their collaboration allows her to focus on process improvements and long-term initiatives, knowing the foundation is solid. She values the way the team challenges her, teaches her, and grows alongside her as a leader.

Their work may not always be visible, but its impact is felt everywhere. Long before the show floor opens, the Corporate Customer Service team is already at work, ensuring that the customer experience begins with care and commitment.

Christy Hogan

Senior Manager

Tammy Clark

Salvador Bernal Flores

CSSR Supervisor

CSSR III

Seek the Best

46

JACOBY’S JABBER A Very SWEET Holiday Party I won a Roomba at our Holiday Party.

mitted to the assignment. The vibe was

win. Everyone walked away with a prize,

Again.

exactly what you hope for at a company

which kept the energy high, and we had

party. It was festive, relaxed, and full of

a photographer therecapturing every-

Yes, two years in a row. Out of roughly

conversations that don’t normally happen

thing, which was an enormous relief for

35 raffle prizes. By my very official

during the workday. We also mixed things

me, since in past years I felt obligated

math, that’s about a 1 in 1,225 chance.

up with a magician, which was new for us,

to roam around with a camera instead

So maybe I’m lucky. Maybe I’m cursed.

but we like to keep things fresh. The food

of actually enjoying the party. And trust

Did I need a second Roomba? No. Did I

was outstanding, and I am still actively

me, a professional photographer does a

briefly imagine pitting my two Roombas

thinking about that chicken and quietly

lot better work than me with an iPhone,

against each other in a BattleBots-style

wondering how I can acquire the sauce

so it’s a win-win.

showdown? Absolutely.

recipe without being weird about it.

Behind the scenes, the SWEET Com-

This year’s Smart City Networks Holiday

One of my favorite parts of the night

mittee put in a lot of work to make the

Party took place in December at Sunset

was seeing teams and departments in-

night happen. Holiday party planning

Gardens, and the theme was Holiday

teract with people they don’t usually

for us basically starts in July. First

Sweaters. And people showed up com-

cross paths with. That’s always the real

comes booking a venue, then choosing

PINNACLE 2025 Q4 | SMARTCITYNETWORKS.COM

47

a menu, vetting entertainment, picking

now it’s one of the first questions we

a theme, selecting prizes, and finally…

ask. Entertainment timing used to be

the RSVP spiral. There is constant

awkward, now we schedule it when ev-

messaging: save the date, reminder,

eryone is actually paying attention. We

reminder again, are you sure you’re

learned the hard way that no one really

coming, please don’t forget to RSVP.

wants a dance floor, so… we stopped

Every year, there’s a little nervousness

pretending they do. Every year, we re-

about whether people will like the

fine the process and make it smoother,

choices we make, but that fear is al-

easier, and more fun for everyone in-

most always unfounded. People show

volved.

up, have a good time, and remind us why we do it.

And for anyone still wondering, yes, I did trade away the second Roomba.

What I really appreciate about the cur-

No robotic cage match this year. But if

rent SWEET Committee is that we gen-

I win again next year…

uinely get better every year. We learn from what didn’t work and adjust.

Parking used to be an afterthought,

HAPPY OCTOBER James Bagshaw

Mitch Hughes

Deion Palacious

Reis Broglia

Ryan Keenan

Cesar Perez

Ethan Cantu

Genesis Lozano

Carlos Reyes

Melody Doucet

Joe Melancon

Ian Sheppard

JQuandrei Ellis

Sylvia Molina

Joseph Villa

Elard Flores

Bray Pabalan

Stephen Whitley

NOVEMBER David King

Mary Rivodo

Joshua Lugo

Kevin Romero

Jesse Macias

Paul Russell

Eric Mowrey

Kiana Salomao

Dave Nagel

Greg Smith

Allegra Quiban-Gonzalez

Aaron Squires

Tania Ramos

Jacob Stinson

Pam Reip

Alice Taylor

Liliana Rios

Jessica Torres-Cruz

Jackie Ripplinger

Amy Worden

DECEMBER

PINNACLE 2025 Q4 | SMARTCITYNETWORKS.COM

Tracey Anderson

Mark Graham

David Bachler

Reagan Gunawan

Shari Barger

Nick Gwinn

Miguel Barksdale

Albert Kwong

Laszlo Berta

Dennis O'Gara

Joshua Brito-Infante

Chris Pendleton

Marlon Brown

Christian Peterson

Paul Brown

Tiana Rivera

Chloe Cervera

Mohamad Sumren

Chris Clark

Andres Villalpando

Sarah Finnegan

Daniella Wagner

Jesse Gallegos

Andrew West

Nick Gettemeier

Michael White

49

3 - 5 YEARS David Daumit

Liliya Piskunova

Jennifer Engelhart

Stephen Whitley

Brian Givens

Bailey Whelihan

Kristian Kammermeyer

Jennifer Wood

Jesse Macias

Davinnson Escobar-Ruiz

Joshua Poston

6 - 9 YEARS Karl Seeba

Chris Enck

Terrell Collins

David Bachler

Deyvid Diego

Amy Stone

Genesis Lozano

Jacki Miller

Daniel Sakimura

10 - 15 YEARS James Zarharchuck

Jessica Torres-Cruz

Matt Chavez

16 - 25 YEARS Ben Behnkendorf

Tim Wortman

Chris Pendleton

Chris Wharry

Jim Snook

Dennis O'Gara

26 - 50 YEARS Kevin Patch

David Nagel

Joe Melancon

Bob Sutton Seek the Best

50

New Faces?

NEW HIRES’ at Smart City Networks

Andrew Fata

Jarrett Gunhouse

Carmelo La Mastra

Sebastian Melean

Zach Cardenas

Andres Presas

Not Picutred

Fatima Sanchez

PINNACLE 2025 Q4 | SMARTCITYNETWORKS.COM

Dale Thomas

Reis Broglia & Justin Walker

51

REFERRALS:

Faster, Smarter Hiring at Smart City At Smart City Networks, we believe the best people often come from the people we already know.

Employee referrals have long been one of the most effective ways to build strong teams, and the data proves it:

Why Referrals Work 55% faster to hire than other sources 50% lower cost-per-hire 88% of employers say referrals are their top source for quality candidates 45% of referred employees stay longer than 4 years 75% of referred hires are a strong cultural fit Referrals save $7,500 per hire on average Referred employees are 15% more productive and 20% more engaged

Tenure Insight: Smart City Stands Out Smart City Networks’ average employee tenure is 4.7 years U.S. median tenure for wage and salary workers is 3.9 years Private sector tenure is lower at 3.5 years Manufacturing and finance average around 4.7 years, putting Smart City in strong company A tenure of 5+ years is considered long-term, highlighting employee loyalty and satisfaction

Why This Matters In a labor market where unemployment hovers around 4 percent, stability and retention are more important than ever. Smart City’s ability to attract, retain, and grow top talent sets us apart, and referrals remain one of the best strategies for continuing that success.

Your Role If you know someone who would be a great fit for Smart City, send them our way. Referrals help us build stronger teams, support our culture, and guarantee we keep seeking the best together.

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We Care and

GIVE BACK

We believe that with our success comes the responsibility to give back to our communities. We seek to contribute to our communities in ways that reflect broadly held values, have meaningful impact, draw on our unique strengths as a company, and whenever possible reinforce our business objectives.

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