Page 1

Student’s Book

Neil Deane

Job Matters – Hotel, restaurant and catering Engelska för de yrkesförberedande programmen med fokus på infärgning. Job Matters – Hotel, restaurant and catering för dig som går på gymnasiets hotell- och restaurangprogram.

JOB MATTERS hotel, RESTAURANT

Här handlar det om praktisk yrkesengelska, t ex hotellservice, svenska mat­ rätter på engelska, köksutrustning m m, med dialoger, instruktioner, beskrivningar och övningar. För läraren finns ett lärarhäfte med förklaringar, facit och hörövningsmanus samt en audio-cd med hörövningar. Mer information om Job Matters finns på www.nok.se/laromedel

and catering Student’s Book

Student’s Book

JOB MATTERS

JOB MATTERS BAUTECHNIK vermittelt und trainiert modernes Fachenglisch für die Baubranche in 20 Units. Es zeichnet sich aus durch:

JOB MATTERS HOLZTECHNIK vermittelt und trainiert modernes Fachenglisch in 20 Units. Es zeichnet sich aus durch: Gestaltung: Modernes Layout sowie zahlreiche Fotos und Illustrationen ermöglichen zeitgemäßen, schülernahen Fachenglisch-Unterricht.

JOB MATTERS

Übersichtlichkeit: Jede Unit entspricht einer Doppelseite, die Lehrlinge finden sich gut im Buch zurecht.

CARPENTRY

Praxisbezug: Handlungsorientierte Aufgaben aus dem Berufsalltag erhöhen die Motivation. 4 Skills: Die Fertigkeiten Lesen, Hören, Schreiben, Sprechen werden gleichermaßen gefördert. Wortschatztraining: Die geordnete Vokabelliste erleichtert das Erlernen technischer Begriffe. Internationales Format: Das Abschlussniveau entspricht der Stufe A2 bis Anfang B1 des Europäischen Referenzrahmens.

Student’s Book

JOB MATTERS SANITÄR- UND KLIMATECHNIK vermittelt und trainiert modernes Fachenglisch in 20 Units. Es zeichnet sich aus durch:

Gestaltung: Modernes Layout sowie zahlreiche Fotos und Illustrationen ermöglichen zeitgemäßen, schülernahen Fachenglisch-Unterricht.

Gestaltung: Modernes Layout sowie zahlreiche Fotos und Illustrationen ermöglichen zeitgemäßen, schülernahen Fachenglisch-Unterricht.

Übersichtlichkeit: Jede Unit entspricht einer Doppelseite, die Auszubildenden finden sich gut im Buch zurecht.

JOB MATTERS

Übersichtlichkeit: Jede Unit entspricht einer Doppelseite, die Lehrlinge

finden sich gut im Buch zurecht. CONSTRUCTION

HEATING, VENTILATION

Praxisbezug: Handlungsorientierte Aufgaben aus dem Berufsalltag erhöhen die Motivation.

Praxisbezug: Handlungsorientierte Aufgaben aus dem Berufsalltag erhöhen die Motivation.

4 Skills: Die Fertigkeiten Lesen, Hören, Schreiben, Sprechen werden gleichermaßen gefördert.

4 Skills: Die Fertigkeiten Lesen, Hören, Schreiben, Sprechen werden gleichermaßen gefördert.

Wortschatztraining: Die geordnete Vokabelliste erleichtert das Erlernen technischer Begriffe.

Wortschatztraining: Die geordnete Vokabelliste erleichtert das Erlernen technischer Begriffe.

Internationales Format: Das Abschlussniveau entspricht der Stufe A 2 des Europäischen Referenzrahmens.

Internationales Format: Das Abschlussniveau entspricht der Stufe A2 des Europäischen Referenzrahmens.

AND SANITATION

Carpentry (husbyggnad/trä)

Construction (husbyggnad)

Student’s Book Braunsteiner-Maukner

Neil Deane

Job Matters – Hotel, restaurant and catering Engelska för de yrkesförberedande programmen med fokus på infärgning. Job Matters – Hotel, restaurant and catering för dig som går på gymnasiets hotell- och restaurangprogram. Här handlar det om praktisk yrkesengelska, t ex hotellservice, svenska maträtter på engelska, köksutrustning m m, med dialoger, instruktioner, beskrivningar och övningar.

Job Matters – Vehicles

JOB MATTERS

Engelska för de yrkesförberedande programmen med fokus på infärgning. Job Matters – Vehicles för dig som går på gymnasiets fordonsprogram. Här handlar det om praktisk yrkesengelska, t ex utrustning, säkerhet, verktyg, bilmotorer m m, med dialoger, instruktioner, beskrivningar och övningar.

För läraren finns ett lärarhäfte med förklaringar, facit och hörövningsmanus HOTEL, RESTAURANT Mer information om Job Matters finns på www.nok.se/laromedel

Mer information om Job Matters finns på www.nok.se/laromedel

Braunsteiner-Maukner

Job Matters-serien Carpentry (husbyggnad/trä) Construction (husbyggnad) Heating, ventilation and sanitation (VVS) Hotel, restaurant and catering (hotell- och restaurang)

Student’s Book

JOB MATTERS VEHICLES

samt en audio-cd med hörövningar.

För läraren finns ett lärarhäfte med förklaringar, facit och hörövningsmanus samt en audio-cd med hörövningar.

Neil Deane

Heating and sanitation (VVS)

Job Matters-serien Carpentry (husbyggnad/trä) Construction (husbyggnad) Heating, ventilation and sanitation (VVS) Hotel, restaurant and catering (hotell- och restaurang) Vehicles (fordon)

Vehicles (fordon)

AND CATERING

Hotel, restaurant and catering (hotelloch restaurang)

Vehicles (fordon)

ISBN 978-91-27-41608-6

9 789127 416086


Co nt e nt s

Contents Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Unit 6 Unit 7 Unit 8 Unit 9 Unit 10 Unit 11 Unit 12 Unit 13 Unit 14 Unit 15 Unit 16 Unit 17 Unit 18 Unit 19 Unit 20

Greetings.......................................................................................................... 4 The hotel workers......................................................................................... 6 Hotel facilities................................................................................................. 8 Hotel reservations..................................................................................... 10 Confirmations............................................................................................. 12 Dealing with complaints ....................................................................... 14 Ordering and asking for things........................................................... 16 Breakfast........................................................................................................ 18 Lunchtime..................................................................................................... 20 British tea tradition................................................................................... 22 Dinner............................................................................................................. 24 Can we have the bill, please?. .............................................................. 26 The world of food...................................................................................... 28 Food specialities......................................................................................... 30 The tools of the kitchen and restaurant.......................................... 32 The chef. ........................................................................................................ 34 Fish and shellfish........................................................................................ 36 Are you a vegetarian?.............................................................................. 38 Having a drink............................................................................................. 40 Commercial catering................................................................................ 42

Reference Technical wordlist...................................................................................... 44 Conversion tables...................................................................................... 48

3


UN I T

1

UN I T

2

Greetings

1

Look at these 10 sentences. Who says what? (Write down the numbers.)

A reservation

1 2 3 4 5

a) Daniel works at the Albion restaurant and is speaking to a guest on the telephone. Read the conversation and fill in the information in Daniel’s reservation notes. Daniel: Guest: Daniel: Guest: Daniel:

Guest: Daniel: Guest: Daniel: Guest: Daniel: Guest: Daniel:

Checking in at a hotel

Good evening. How may I help you? I’d like to reserve a table for two, please. Yes, certainly. When would you like the reservation for? Tomorrow evening at about 7 o’clock. Let me have a look in our reservation book. So, that’s Friday, 15 April at 7 o’clock. I’m sorry, we have nothing free at 7. Would 8 o’clock be fine? Yes, that’s OK. Could I have your name please? Yes. Gary Watkins. Could you spell your surname please? Yes, that’s W-A-T-K-I-N-S. Thank you, Mr Watkins. We look forward to seeing you on Friday at 8 o’clock then. Thank you, bye. Bye.

Welcome to our hotel, sir/madam. Do you take credit cards? What time is breakfast? Shall we give you a wake-up call, sir/madam? The breakfast room is on your left.

The guest says:

3

6 7 8 9 10

At what time is lunch? Have you enjoyed your stay with us? I would like to check out, please. Can I have your passport, please? Is this your luggage, sir/madam?

The receptionist says:

Which words?

Put the following words into the gaps in this small talk conversation at the hotel reception.

chambermaid  •  key card  •  reserve  •  food  • receipt  •  departure  •  passport  •  stay  •  ready for a holiday  •  view

Daniel: Good morning, Mr Jenkins. How are you today? Guest:

I’m very well. I was really (1)

. How are you?

Daniel: I’m busy, but fine! When is your day of (2) Guest:

, Mr Jenkins?

Oh, I’m leaving tomorrow.

Daniel: I hope you have enjoyed your (3) Guest:

with us.

Oh, yes. The service, (4) the

, the rooms, and the atmosphere

were all very good. I’m coming back next year. RESERVATION NOTES:

Daniel: Good! Shall I (5)

Name of guest:

Guest:

Date:

b) Find the English equivalents in the dialogue and write them next to the Swedish. 1 Jag skulle vilja boka bord. 2 Ungefär klockan 7. 3 Skulle klockan 8 passa? 4 Kan du bokstavera ditt efternamn?

5 Välkommen på fredag då.

4

Kopiering av detta engångsmaterial är förbjuden enligt lag och gällande avtal.

Number of persons:

Kopiering av detta engångsmaterial är förbjuden enligt lag och gällande avtal.

Time:

a room for you?

Yes, that’s a good idea. Could I have a room with a (6) of the sea next time, please? Could I also have a (7)

for this week?

Daniel: Yes, of course. Oh by the way, did you find your (8)

?

Guest:

Yes. I had put it inside my (9) (10)

! It was the who suggested that I check my passport

and tickets. It was good advice! Daniel: Well, I’m glad that everything is fine now. See you tomorrow.

4

Small talk

Practise with a partner. Hotel Reception: Good morning, Mr/Mrs …

Did you sleep well?

How are you today?

Can I help you?

Guest: I’m having a bit of a problem with the/my … . I need a/some … . Have you got …? 5

1


UN I T

1

UN I T

2

Greetings

1

Look at these 10 sentences. Who says what? (Write down the numbers.)

A reservation

1 2 3 4 5

a) Daniel works at the Albion restaurant and is speaking to a guest on the telephone. Read the conversation and fill in the information in Daniel’s reservation notes. Daniel: Guest: Daniel: Guest: Daniel:

Guest: Daniel: Guest: Daniel: Guest: Daniel: Guest: Daniel:

Checking in at a hotel

Good evening. How may I help you? I’d like to reserve a table for two, please. Yes, certainly. When would you like the reservation for? Tomorrow evening at about 7 o’clock. Let me have a look in our reservation book. So, that’s Friday, 15 April at 7 o’clock. I’m sorry, we have nothing free at 7. Would 8 o’clock be fine? Yes, that’s OK. Could I have your name please? Yes. Gary Watkins. Could you spell your surname please? Yes, that’s W-A-T-K-I-N-S. Thank you, Mr Watkins. We look forward to seeing you on Friday at 8 o’clock then. Thank you, bye. Bye.

Welcome to our hotel, sir/madam. Do you take credit cards? What time is breakfast? Shall we give you a wake-up call, sir/madam? The breakfast room is on your left.

The guest says:

3

6 7 8 9 10

At what time is lunch? Have you enjoyed your stay with us? I would like to check out, please. Can I have your passport, please? Is this your luggage, sir/madam?

The receptionist says:

Which words?

Put the following words into the gaps in this small talk conversation at the hotel reception.

chambermaid  •  key card  •  reserve  •  food  • receipt  •  departure  •  passport  •  stay  •  ready for a holiday  •  view

Daniel: Good morning, Mr Jenkins. How are you today? Guest:

I’m very well. I was really (1)

. How are you?

Daniel: I’m busy, but fine! When is your day of (2) Guest:

, Mr Jenkins?

Oh, I’m leaving tomorrow.

Daniel: I hope you have enjoyed your (3) Guest:

with us.

Oh, yes. The service, (4) the

, the rooms, and the atmosphere

were all very good. I’m coming back next year. RESERVATION NOTES:

Daniel: Good! Shall I (5)

Name of guest:

Guest:

Date:

b) Find the English equivalents in the dialogue and write them next to the Swedish. 1 Jag skulle vilja boka bord. 2 Ungefär klockan 7. 3 Skulle klockan 8 passa? 4 Kan du bokstavera ditt efternamn?

5 Välkommen på fredag då.

4

Kopiering av detta engångsmaterial är förbjuden enligt lag och gällande avtal.

Number of persons:

Kopiering av detta engångsmaterial är förbjuden enligt lag och gällande avtal.

Time:

a room for you?

Yes, that’s a good idea. Could I have a room with a (6) of the sea next time, please? Could I also have a (7)

for this week?

Daniel: Yes, of course. Oh by the way, did you find your (8)

?

Guest:

Yes. I had put it inside my (9) (10)

! It was the who suggested that I check my passport

and tickets. It was good advice! Daniel: Well, I’m glad that everything is fine now. See you tomorrow.

4

Small talk

Practise with a partner. Hotel Reception: Good morning, Mr/Mrs …

Did you sleep well?

How are you today?

Can I help you?

Guest: I’m having a bit of a problem with the/my … . I need a/some … . Have you got …? 5

1


UN I T

2

UN I T

3

The hotel workers T1

1

Here are 10 typical things you will hear spoken by hotel and catering staff. Who says what? Match the following jobs and the sentences.

My job

Listen to six people talking about what they do at their hotel and match their jobs on the left to the duties on the right. 1 2 3 4 5 6

Jim, the porter, Linda, the receptionist, Julia, the sous-chef, Robert, the pastry chef, Mary, the housekeeper, Alfonso, the head chef,

2

handles all the reservations. helps guests when they need a taxi. bakes all the bread and prepares the hot desserts. prepares all the soups and hot starters. writes the menu and is responsible for the main courses. f) helps guests when they want dry cleaning and laundry services. a) b) c) d) e)

Jobs and words

a) When you see these words which jobs do you think about? Word

Who says what?

Job

doorman  •  housekeeper  •  hotel manager  •  pastry chef  •  porter  • receptionist  •  waiter/waitress

1

: I’ll get you a clean spoon straight away.

2

: Could you sign the registration form at the bottom, please?

3

: When would you like your laundry to be ready, sir?

4

: Do the guests at table three want cream with their cakes?

5

: Did you have anything out of the mini bar, madam?

6

: Which room shall I take your cases to, sir?

7

: I’m afraid the mushroom soup isn’t on the menu today.

8

: I need your holiday application forms by the end of the month.

9

: Would you like a taxi, sir? : Are you ready to order now, madam?

10

Ice cubes

4

Pots Notepad

a) Work with a partner. Which lists do these words fit into? (Some words fit into more than one list.)

Staff meetings Laundry

SOUP

Bills

4

6

2

5

3

6

Kopiering av detta engångsmaterial är förbjuden enligt lag och gällande avtal.

b) Write the English names for these things under the pictures.

Kopiering av detta engångsmaterial är förbjuden enligt lag och gällande avtal.

Cases

1

Complaints

STEAK

b) Practise with a partner. Waiter/Waitress: Is something wrong?

Guest: Yes. There is a hair in my …

blunt  •  chipped  •  cold  •  corked  •  dirty  •  greasy  •  missing  •  overdone  •  salty  • too dry  •  too sweet  •  tough  •  underdone

WINE

Guest: Yes. This soup is too salty.

KNIFE

GLASS

Waiter/Waitress: I’ll … take it back. bring you another … tell the chef to … …

Guest: Yes. My … is … 7

2


UN I T

2

UN I T

3

The hotel workers T1

1

Here are 10 typical things you will hear spoken by hotel and catering staff. Who says what? Match the following jobs and the sentences.

My job

Listen to six people talking about what they do at their hotel and match their jobs on the left to the duties on the right. 1 2 3 4 5 6

Jim, the porter, Linda, the receptionist, Julia, the sous-chef, Robert, the pastry chef, Mary, the housekeeper, Alfonso, the head chef,

2

handles all the reservations. helps guests when they need a taxi. bakes all the bread and prepares the hot desserts. prepares all the soups and hot starters. writes the menu and is responsible for the main courses. f) helps guests when they want dry cleaning and laundry services. a) b) c) d) e)

Jobs and words

a) When you see these words which jobs do you think about? Word

Who says what?

Job

doorman  •  housekeeper  •  hotel manager  •  pastry chef  •  porter  • receptionist  •  waiter/waitress

1

: I’ll get you a clean spoon straight away.

2

: Could you sign the registration form at the bottom, please?

3

: When would you like your laundry to be ready, sir?

4

: Do the guests at table three want cream with their cakes?

5

: Did you have anything out of the mini bar, madam?

6

: Which room shall I take your cases to, sir?

7

: I’m afraid the mushroom soup isn’t on the menu today.

8

: I need your holiday application forms by the end of the month.

9

: Would you like a taxi, sir? : Are you ready to order now, madam?

10

Ice cubes

4

Pots Notepad

a) Work with a partner. Which lists do these words fit into? (Some words fit into more than one list.)

Staff meetings Laundry

SOUP

Bills

4

6

2

5

3

6

Kopiering av detta engångsmaterial är förbjuden enligt lag och gällande avtal.

b) Write the English names for these things under the pictures.

Kopiering av detta engångsmaterial är förbjuden enligt lag och gällande avtal.

Cases

1

Complaints

STEAK

b) Practise with a partner. Waiter/Waitress: Is something wrong?

Guest: Yes. There is a hair in my …

blunt  •  chipped  •  cold  •  corked  •  dirty  •  greasy  •  missing  •  overdone  •  salty  • too dry  •  too sweet  •  tough  •  underdone

WINE

Guest: Yes. This soup is too salty.

KNIFE

GLASS

Waiter/Waitress: I’ll … take it back. bring you another … tell the chef to … …

Guest: Yes. My … is … 7

2


Student’s Book

Neil Deane

Job Matters – Hotel, restaurant and catering Engelska för de yrkesförberedande programmen med fokus på infärgning. Job Matters – Hotel, restaurant and catering för dig som går på gymnasiets hotell- och restaurangprogram.

JOB MATTERS hotel, RESTAURANT

Här handlar det om praktisk yrkesengelska, t ex hotellservice, svenska mat­ rätter på engelska, köksutrustning m m, med dialoger, instruktioner, beskrivningar och övningar. För läraren finns ett lärarhäfte med förklaringar, facit och hörövningsmanus samt en audio-cd med hörövningar. Mer information om Job Matters finns på www.nok.se/laromedel

and catering Student’s Book

Student’s Book

JOB MATTERS

JOB MATTERS BAUTECHNIK vermittelt und trainiert modernes Fachenglisch für die Baubranche in 20 Units. Es zeichnet sich aus durch:

JOB MATTERS HOLZTECHNIK vermittelt und trainiert modernes Fachenglisch in 20 Units. Es zeichnet sich aus durch: Gestaltung: Modernes Layout sowie zahlreiche Fotos und Illustrationen ermöglichen zeitgemäßen, schülernahen Fachenglisch-Unterricht.

JOB MATTERS

Übersichtlichkeit: Jede Unit entspricht einer Doppelseite, die Lehrlinge finden sich gut im Buch zurecht.

CARPENTRY

Praxisbezug: Handlungsorientierte Aufgaben aus dem Berufsalltag erhöhen die Motivation. 4 Skills: Die Fertigkeiten Lesen, Hören, Schreiben, Sprechen werden gleichermaßen gefördert. Wortschatztraining: Die geordnete Vokabelliste erleichtert das Erlernen technischer Begriffe. Internationales Format: Das Abschlussniveau entspricht der Stufe A2 bis Anfang B1 des Europäischen Referenzrahmens.

Student’s Book

JOB MATTERS SANITÄR- UND KLIMATECHNIK vermittelt und trainiert modernes Fachenglisch in 20 Units. Es zeichnet sich aus durch:

Gestaltung: Modernes Layout sowie zahlreiche Fotos und Illustrationen ermöglichen zeitgemäßen, schülernahen Fachenglisch-Unterricht.

Gestaltung: Modernes Layout sowie zahlreiche Fotos und Illustrationen ermöglichen zeitgemäßen, schülernahen Fachenglisch-Unterricht.

Übersichtlichkeit: Jede Unit entspricht einer Doppelseite, die Auszubildenden finden sich gut im Buch zurecht.

JOB MATTERS

Übersichtlichkeit: Jede Unit entspricht einer Doppelseite, die Lehrlinge

finden sich gut im Buch zurecht. CONSTRUCTION

HEATING, VENTILATION

Praxisbezug: Handlungsorientierte Aufgaben aus dem Berufsalltag erhöhen die Motivation.

Praxisbezug: Handlungsorientierte Aufgaben aus dem Berufsalltag erhöhen die Motivation.

4 Skills: Die Fertigkeiten Lesen, Hören, Schreiben, Sprechen werden gleichermaßen gefördert.

4 Skills: Die Fertigkeiten Lesen, Hören, Schreiben, Sprechen werden gleichermaßen gefördert.

Wortschatztraining: Die geordnete Vokabelliste erleichtert das Erlernen technischer Begriffe.

Wortschatztraining: Die geordnete Vokabelliste erleichtert das Erlernen technischer Begriffe.

Internationales Format: Das Abschlussniveau entspricht der Stufe A 2 des Europäischen Referenzrahmens.

Internationales Format: Das Abschlussniveau entspricht der Stufe A2 des Europäischen Referenzrahmens.

AND SANITATION

Carpentry (husbyggnad/trä)

Construction (husbyggnad)

Student’s Book Braunsteiner-Maukner

Neil Deane

Job Matters – Hotel, restaurant and catering Engelska för de yrkesförberedande programmen med fokus på infärgning. Job Matters – Hotel, restaurant and catering för dig som går på gymnasiets hotell- och restaurangprogram. Här handlar det om praktisk yrkesengelska, t ex hotellservice, svenska maträtter på engelska, köksutrustning m m, med dialoger, instruktioner, beskrivningar och övningar.

Job Matters – Vehicles

JOB MATTERS

Engelska för de yrkesförberedande programmen med fokus på infärgning. Job Matters – Vehicles för dig som går på gymnasiets fordonsprogram. Här handlar det om praktisk yrkesengelska, t ex utrustning, säkerhet, verktyg, bilmotorer m m, med dialoger, instruktioner, beskrivningar och övningar.

För läraren finns ett lärarhäfte med förklaringar, facit och hörövningsmanus HOTEL, RESTAURANT Mer information om Job Matters finns på www.nok.se/laromedel

Mer information om Job Matters finns på www.nok.se/laromedel

Braunsteiner-Maukner

Job Matters-serien Carpentry (husbyggnad/trä) Construction (husbyggnad) Heating, ventilation and sanitation (VVS) Hotel, restaurant and catering (hotell- och restaurang)

Student’s Book

JOB MATTERS VEHICLES

samt en audio-cd med hörövningar.

För läraren finns ett lärarhäfte med förklaringar, facit och hörövningsmanus samt en audio-cd med hörövningar.

Neil Deane

Heating and sanitation (VVS)

Job Matters-serien Carpentry (husbyggnad/trä) Construction (husbyggnad) Heating, ventilation and sanitation (VVS) Hotel, restaurant and catering (hotell- och restaurang) Vehicles (fordon)

Vehicles (fordon)

AND CATERING

Hotel, restaurant and catering (hotelloch restaurang)

Vehicles (fordon)

ISBN 978-91-27-41608-6

9 789127 416086

9789127416086  

hOTEl, RESTAURAnT And cATERing Student’s Book Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Unit 6 Unit 7 Unit 8 Unit 9 Unit 10 Unit 11 Unit 12 Unit 13...