Page 1

SAINT LOUIS UNIVERSITY

IT SERVICES END OF YEAR REPORT


At Saint Louis University, information technology is not just about equipment and software. It’s about how the world is impacted, our community is united, and lives are changed through SLU’s use of technology. This report highlights a few stories made possible by the technology available to our students, faculty, physicians, researchers, and staff. The report covers activities between July 1, 2014 and June 30, 2015. The Information Technology Services division is comprised of highly qualified experts who work tirelessly to develop, implement, and support University strategy and operations. We focus on products and services related to Application Services, Technology Consulting and Advising Services, Research Technology Services, Collaboration Services, Academic Technology Services, and User Tools and Services. A full list of services is available at slu.edu/its. Our goal is to utilize strategic technology investments to position SLU as the finest Catholic, Jesuit university in the nation. We strive to work closely with our constituents to facilitate an exceptional learning environment, to provide tools for groundbreaking research, to support strategic and highly reliable medical technology, and to implement innovative solutions to the challenges and opportunities here at SLU. Each story in this report aligns with the strategic plan, Magis, which was approved

MAGIS STRATEGIC PLANNING INITIATIVES

1

Being a National Exemplar of Transformative Educational and Research Excellence

2

Being a Market Leader in Health Promotion and the Highest Quality Medical Care

3

Being a Leading Catalyst for Groundbreaking Change in the Region, the Nation, and the World

4

Being an Innovator and Entrepreneur in All That We Do

5

Fostering a Culture of Excellence, Effectiveness, and Efficiency Deeply Rooted in Our Institutional Mission and Catholic, Jesuit Values

in September 2015 and can be accessed at slu.edu/strategicplan. Please let me or any of my staff know if there is anything we can do to serve you. Warm regards,

DAVID HAKANSON, VICE PRESIDENT & CIO SAINT LOUIS UNIVERSITY 314-977-5353 | VP-CIO @SLU.EDU


2

CONNECTING SLU STUDENTS

4

ENGAGING FROM AFAR

6

CARING FOR FAMILIES

8

RESEARCHING BIG BLUESTEM

10

IMPROVING MAIL DELIVERY

12

EXPANDING LEARNING RESOURCES

14

PROTECTING YOUR DATA

16

DANCING FOR A CURE

18

WELCOMING THE NEXT GENERATION

20 ASSESSING OUR EFFECTIVENESS


2 SAINT LOUIS UNIVERSITY


Connecting SLU Students E

ach fall, students from around the world prepare to leave the nest and flock to SLU. For new Billikens especially, this can be an exciting and nervous time. ITS works hard to help students connect on campus and make a home here as quickly as possible.

In the summer of 2014, ITS began implementing a new high-speed wireless Internet network that allowed students to connect all types of mobile devices to WiFi much more easily, quickly, and securely. Once connected, services like the SLU WIFI HIGHLIGHTS Mobile App help students find their way on campus and as part of the SLU community. To help them feel most at home in the residential UNIQUE DEVICES CONNECTED TO THE NETWORK halls, ITS created a new wired Internet network for students’ smart TVs, gaming consoles, and GROWTH IN THE NUMBER more. Additional network upgrades OF DEVICES CONNECTED TO THE NETWORK and improvements are already in progress elsewhere on campus.

26,000 20%

1G to 5G NETFLIX INTERNET CONNECTION UPGRADE

NOW HIGHEST USAGE OF BANDWIDTH

MAGIS STRATEGIC PLANNING INITIATIVE Fostering a Culture of Excellence, Effectiveness, and Efficiency Deeply Rooted in Our Institutional Mission and Catholic, Jesuit Values

5

IT SERVICES END OF YEAR REPORT

3


engaging from afar A

cademic technologies at SLU allow instructors to engage their students in the classroom, and bring the classroom to students around the world. This spring, those same academic technologies brought the School of Nursing pre-commencement ceremony to one father who could not otherwise attend. Chief Warrant Officer Mark Ziegler is a Blackhawk Helicopter pilot and a member of the Ohio Army National Guard. His unit was deployed when it came time for his daughter Ashley to graduate, and he was not able to take military leave to attend. To ensure he would not miss his daughter crossing the stage, ITS worked with SLU officials to set up a Fuze video-conferencing session. The technology that helps captivate students brought Ashley’s graduation to her father half a world away. For Chief Ziegler, only a seat on the stage would have provided a better view. ONLY A SEAT ON THE STAGE WOULD HAVE GIVEN CHIEF ZIEGLER A BETTER VIEW.

MAGIS STRATEGIC PLANNING INITIATIVE Fostering a Culture of Excellence, Effectiveness, and Efficiency Deeply Rooted in Our Institutional Mission and Catholic, Jesuit Values

5

CHIEF WARRANT OFFICER MARK ZIEGLER

4 SAINT LOUIS UNIVERSITY

FUZE HIGHLIGHTS

5,900 578 8,318 1,566,104 ACTIVE ACCOUNTS

USERS HELD MEETINGS

MEETINGS HELD

AUDIO MINUTES USED


IT SERVICES END OF YEAR REPORT

5


6 SAINT LOUIS UNIVERSITY

VERNA HENDRICKS-FERGUSON, PH.D.


caring for Families V

erna Hendricks-Ferguson, Ph.D., has dedicated her life to improving palliative care of patients at the end of theirs. Her research, training, and teachings have garnered countless awards, including one of the most prestigious leadership awards from the Hospice and Palliative Nurses Foundation: the 2015 Project on Death in America Nursing Leadership Award. She has transformed the culture and experience of death and bereavement.

REDCAP HIGHLIGHTS

166 146

REDCAP USERS

RESEARCH PROJECTS IN DEVELOPMENT

20

RESEARCH PROJECTS IN PRODUCTION

top 100

ORGANIZATION WORLDWIDE FOR USAGE ACCORDING TO REDCAP CONSORTIUM

So it is no surprise that people are noticing her research dedicated to improving palliative and end-of-life care for children with a poor prognosis. Her research will further the science regarding healthcare providers’ approach to engage in clear and timely care and discussions with parents of children with cancer. Currently, the SLU associate professor of nursing is using REDCap, a secure web application, to build and manage the online surveys and databases involved in her research. Through her work, she will help better equip parents to understand and make informed decisions about their child’s cancer care. MAGIS STRATEGIC PLANNING INITIATIVE Being a Market Leader in Health Promotion and the Highest Quality Medical Care

2

IT SERVICES END OF YEAR REPORT

7


Researching Big Bluestem W

hen a dataset has more than 400,000 unique items, you need help sifting through it to find information. That’s why professors Allison Miller, Ph.D., and Chrissy McAllister, Ph.D., are using SLU’s high-performance computing (HPC) cluster in their research of a widespread native prairie grass, big bluestem. Using the HPC cluster has helped Chrissy and Allison filter through thousands of single-nucleotide polymorphisms in big bluestem’s genome. The ecologically dominant species in North American grasslands may hold information about the genetic structure of similar species. Evolutionarily, big bluestem has duplicated its entire genome multiple times in the past; most plants contain six complete copies of the genome and some plants contain as many as nine copies. Studying the species’ genetic structure can help Chrissy and Allison make inferences about whether genome duplication events that lead to the higher genome size happened once or repeatedly across the range of the species. This could help shed light on the causes and consequences of genome duplication in economically and ecologically important grass species.

HPC HIGHLIGHTS

3,666,738 1,734 168 84 JOBS PROCESSED ANNUALLY

MAGIS STRATEGIC PLANNING INITIATIVE Being a National Exemplar of Transformative Educational and Research Excellence

1

CHRISSY MCALLISTER, PH.D.

8 SAINT LOUIS UNIVERSITY

CORES

PROCESSORS

COMPUTE NODES


IT SERVICES END OF YEAR REPORT

9


10 SAINT LOUIS UNIVERSITY


IMPROVING MAIL DELIVERY B

ooks, clothes, room supplies, DVDs, gifts, video games. Everything students need is just a click away when shopping online. Ensuring those items are delivered on time and correctly to their campus homes is the focus of Student Mail Services.

TO REQUEST A PROJECT GO TO:

MYSLU TOOLS TAB

SELECT:

IT SERVICE REQUEST ICON

DOWNLOAD & COMPLETE:

PROJECT REQUEST FORM

When the contract with the previous package processing software company was expiring, Student Mail Services took the opportunity to upgrade the software. The division engaged the ITS Project Office and utilized the Project Process Framework to help implement a new system that would improve work processes and enhance the students’ experiences with Mail Services. As a result, the new system provides students with timely notifications and accurate information about their packages. Cookies and care packages are now just a visit to the Busch Student Center away.

OBTAIN:

VP APPROVAL

MAGIS STRATEGIC PLANNING INITIATIVE Fostering a Culture of Excellence, Effectiveness, and Efficiency Deeply Rooted in Our Institutional Mission and Catholic, Jesuit Values

5

EMAIL:

COMPLETED FORM TO ITSPROJECTOFFICE @SLU.EDU

IT SERVICES END OF YEAR REPORT

11


Expanding Learning Resources E

ach year, ITS works tirelessly to improve and update classroom technology to provide an enriched learning environment for SLU students. Audio/visual systems are added, digital signage is added, even new lab spaces and observation spaces CLASSROOM are added. Older systems are updated, TECHNOLOGY spaces are remodeled, and the technolHIGHLIGHTS ogy is constantly refreshed. All this is completed with the goal of enhancing students’ experiences without complicating efforts for professors. Success of these renovations and updates mean students are exposed to the latest technologies in classes, labs, and seminars, and all the resources needed to engross students are readily available to professors. MAGIS STRATEGIC PLANNING INITIATIVE Being a National Exemplar of Transformative Educational and Research Excellence

1

1,374,527

$

SPENT BY SLU ON CLASSROOM AND COMPUTER LAB TECHNOLOGY

357

CLASSROOMS AND LABS SUPPORTED BY ITS

235

TEGRITY/FUZE ENABLED CLASSROOMS

37

CLASSROOM SPACES UPGRADED AS PART OF THE ITS RE-INVESTMENT CYCLE

20

CLASSROOM SPACES ADDED

12 SAINT LOUIS UNIVERSITY


IT SERVICES END OF YEAR REPORT

13


14 SAINT LOUIS UNIVERSITY


protecting advanced your DATA technology C

ybercriminals are constantly phishing for your information; it’s worth a lot of money to them. To hook you on their scam, they use emails with malicious links or attachments that can capture your information if you are not careful. The phishing emails are designed to appear legitimate and urgent, asking you to confirm your information by following a link or responding with your username and password.

But what happens if you get hooked? Following a malicious link, opening a corrupted attachment, or having your username and password fall into the wrong hands can cause malware to be downloaded on your computer. Often times, this happens without your knowledge. Now, the cybercriminals can access important personal or sensitive University data. WHAT YOUR DATA Unauthorized exposure of social security numbers IS WORTH TO and other personally identifiable information can CYBERCRIMINALS cost the University, and unauthorized access to your personal banking information can cost you. $ REPORT ANY STRANGE EMAILS TO THE INFORMATION SECURITY TEAM IN ITS AT INFOSECURITY@SLU.EDU

250+ $ -$ 5 110 $ 20-$300+ $ .55-$20 FOR IDENTITIES

*

FOR CREDIT CARD INFORMATION

**

FOR BANK ACCOUNT INFORMATION

**

FOR ACCESS TO STREAMING SERVICES OR LOYALTY PROGRAMS

**

* DELL SECUREWORKS 2014 ** INTEL SECURITY 2015

To keep your data safe and avoid spreading malware across the SLU network, be cautious of emails that ask for passwords or personal information. Though they may appear legitimate, unanticipated or seemingly strange emails should be evaluated critically before opening any attachments or clicking any included links. Hover over links to reveal their true destinations, and do not click on any that have strange or unfamiliar destinations. MAGIS STRATEGIC PLANNING INITIATIVE Fostering a Culture of Excellence, Effectiveness, and Efficiency Deeply Rooted in Our Institutional Mission and Catholic, Jesuit Values

5

IT SERVICES END OF YEAR REPORT

15


DANCING FOR A CURE W

hen your daughter has one of the most common types of muscular dystrophy, and you know what causes the disease and how to stop it, you do everything you can to develop a therapy. SLU ORIFLAMME FALL ORIENTATION LEADERS That’s what Fran Sverdrup, Ph.D., and a team of dedicated scientists are working towards at SLU’s Center for World Health & Medicine (CWHM). Fran’s 14-year-old daughter TO DANCE has Facioscapulohumeral Muscular Dystrophy (FSHD), a genetic AND DONATE muscle disorder characterized by progressive muscle weakness that first and most seriously affects facial, shoulder and upper TAKE A VIDEO: arm muscles. OF YOUR BEST But drug development is expensive and time intensive. To help supplement the cost and meet the Center’s need for advanced research technology infrastructure, Fran joined CWHM Executive Research Director Peter Ruminski, a collaborative team at SLU, including ITS, and The Mozaic Group to design a social media campaign that would raise awareness of FSHD and garner support for the research. What makes the campaign unique? Your dance moves. Supporters of Dance N Donate upload their dance videos to dancendonate.org and challenge their friends to do the same. Dips, do-si-dos, and donations are keeping families like Fran’s optimistic that a therapy for FSHD patients will be delivered.

DANCE MOVES

CHALLENGE:

AT LEAST FIVE OTHERS TO DANCE

UPLOAD YOUR VIDEOS:

TO YOUTUBE, FACEBOOK, TWITTER OR INSTAGRAM

USE THE HASHTAG:

#DANCENDONATE

RIGHT: Albina Abdullaeva, undergraduate student in Chemistry, works in the CWHM labs. MAGIS STRATEGIC PLANNING INITIATIVE Being a Leading Catalyst for Groundbreaking Change in the Region, the Nation, and the World

3

16 SAINT LOUIS UNIVERSITY

GIVE:

GIVING.SLU.EDU/ DANCENDONATE


IT SERVICES END OF YEAR REPORT

17


18 SAINT LOUIS UNIVERSITY


welcoming the next generation Q

ueen’s Daughters Hall, built in 1890, has seen generations of SLU students come through its doors. Today, it serves as a welcome to generations of prospective SLU students and their families. The historic building has been transformed into a state-of-theart New Student Visit Center. ITS worked with Facilities Services and the Office of Admission to update the building’s electrical, wireless and plumbing systems while maintaining its charm. The building now features interactive and mobilefriendly technology to connect high school students to their future and to the legacy and history of SLU.

Prospective students can use an interactive touchscreen globe to browse videos and photos, and see what countries other SLU students have traveled from. And, in a new connected photo booth, students can let their friends know they’re at SLU INTERESTED IN on social media networks. INTEGRATING NEW

TECHNOLOGY INTO YOUR AREA? CONTACT:

THE ITS SERVICE DESK

MAGIS STRATEGIC PLANNING INITIATIVE Being an Innovator and Entrepreneur in All That We Do

4

HELPDESK@SLU.EDU

IT SERVICES END OF YEAR REPORT

19


assessing our effectiveness

20 SAINT LOUIS UNIVERSITY


As part of ITS’s efforts to improve our services, various measures of success are reviewed throughout the year.


it resources SERVICE DESK LOCATION

CONTACT

314-977-4000, option 1 helpdesk@slu.edu 314-977-4000, option 2 studentservicedesk@slu.edu 314-977-4000, option 2 studentservicedesk@slu.edu 314-977-4000, option 3 medcenterservicedesk@slu.edu 314-977-4000, option 4 slucareservicedesk@slu.edu 314-977-4000, option 5 artsandscienceservicedesk@slu.edu 314-977-4000, option 6

314-977-4000, option 7 jcsbservicedesk@slu.edu 314-977-2919 HOURS VARY BY LOCATION. VISIT SLU.EDU/ITS FOR MORE INFORMATION.

2015 ITS End of Year Report  

Information technology activities from the 2015 fiscal year.