nowfall doesn’t happen often in
and cared for, particularly when the
Vancouver, but this past holiday
inevitable winter weather-related delays
season, Vancouver International
and cancellations start to occur.
Airport recorded 89 cm of snow in a
Keeping up with the snowfall was
three-week period ending on January 5,
a challenge during the recent storms,
2009. But thanks to the hard work of
but YVR was prepared with more than
the entire airport community, Vancouver
115 unique pieces of equipment ready
International Airport remained open and
for snow removal on the two runways,
operational despite a record snowfall in the
including ploughs, high-speed blowers,
middle of the busy holiday travel season.
anti-icing trucks, ramp clearing loaders,
When snowfall happens in Vancouver,
bobcats and excavators. With five square
YVR’s winter operations plans kicks
kilometers of runway, taxiway and apron,
into high gear with the activation of
keeping the airfield clear is nothing
its Emergency Operations Centre to
short of a heroic task. The equipment
coordinate the airport-wide response.
moves as a single echelon, alternating
From ground handlers, airlines and
between YVR’s two parallel runways and
the tower to Airport Operations,
ploughing the nearby taxiways in between
Customer Service and Parking and
runway clearings. The snow-clearing fleet
is capable of clearing each runway in
involved when winter hits. Runways
two passes in light and moderate snow
must be cleared of snow and de-icing
conditions, and four passes in heavy
pads activated for airlines, roads and
snow. It typically takes between 20 and
sidewalks leading to the terminals must
40 minutes to clear a runway.
be cleared and salted for safe travel to
Inside the terminal, Airport Authority
and from the airport, and passengers
Customer Care representatives and
in the terminal need to be informed
airline staff provide information and
Photos: Jim Jorgenson
Winter operations kick into high gear at YVR
assistance to passengers whose travel
stranded at YVR during the holiday
of water, more than 1,500 snacks, 450
plans are impacted by the weather.
season, and Airport Authority Customer
emergency blankets and 400 colouring
During the recent storm, it was not
Care employees tried to make them as
books were distributed to passengers
easy for passengers to be delayed or
comfortable as possible. 4,200 bottles
between December 21 and 25.
JAL celebrates 40th anniversary with blankets and soup
Every snowfall gives the Airport Authority an opportunity to review its Winter Operations plan and make improvements based on experience. Planning for inclement weather starts long before the first whiff of snow is in the air. As early as October and well into spring, the Airport Authority’s
Operations team is working with the
especially one that spans 40
airport community to implement plans
years, usually entails a party
that ensure YVR continues to function
that includes lots of eating, drinking and
in all weather conditions.
congratulatory socializing. However,
As Vancouver prepares to host
last month when JAL Airlines decided to celebrate 40 years of flying into
the 2010 Winter Games, the Airport
Vancouver, instead of basking in self-
congratulatory kudos, their committee
improvements to its winter plans,
of managers and employees decided to
including investing in more equipment
give back to the Vancouver community.
and working with airline partners to
the local Vancouver community for the
Aided by Santa, JAL employees prepare blankets for distribution at the Lookout Emergency Aid Society.
past 40 years, and we felt that the time
that blankets were especially welcomed
office, the Vancouver office received
was ripe for us to give something back
items during the cold, wet months in
1,500 new blankets for distribution.
to the community,” said Sam Fujkiwara,
JAL’s manager, flight operations.
expand de-icing capacity.
operations department discussed the support our company has enjoyed from
by donating soup for the event. JAL’s community outreach resulted in
At the JAL Vancouver committee’s
close to 200 blanket being distributed on
As one of the largest airlines in the
request, the Lookout Society agreed
December 20, with the remainder going
JAL employees contacted various
world, JAL has an extensive network of
to host a blanket giveaway event at
to four shelters—Lookout Downtown
aid groups including The Lookout
long-haul flights that provide blankets
the Society’s facility on Powell Street.
and Lookout Yukon in Vancouver,
Emergency Aid Society in Vancouver’s
for its passengers. After conferring with
CLS Catering Services, the airline’s
Lookout New Westminster and Lookout
downtown Eastside and discovered
regional managers and the Tokyo head
Vancouver caterer, joined the endeavour
Recruiting for Volunteers Air Transat holiday tradition Crossword Classified
* YVR is the international aeronautical designation for Vancouver International Airport.
Centennial of flight in Canada New European featured on 2009 collector coins destinations in 2009 from Air Transat ago on the surface of a frozen Nova
close look at the overall design also
Scotia lake as the Silver Dart, Canada’s
reveals the ingeniously composed image
first successful flying machine,
of a maple leaf.
Limited to a mintage of 50,000, the 2009 Proof Silver Dollar is available for $47.95. The brilliant uncirculated version
of this coin also retails for $39.95 and is limited to a mintage of 30,000.
The same design is reproduced on
Canadian Mint has
a selectively gold-plated proof dollar
released its first new collector coins
coin, which is exclusive to the Mint’s
and gift products of 2009, choosing the
celebrated its maiden flight on February
2009 Proof Set. Only 55,000 sets, with
centennial of flight in Canada as the
23, 1909. From its proving grounds
a suggested retail price of $99.95, are
theme of its 2009 Proof Silver Dollar.
in Baddeck, Nova Scotia, Alexander
This coin leads a formation of annual
releases consisting of $100, $200 and
Association laid the groundwork for a
$300 face value gold issues, as well as
century of Canadian distinction in the
proof, uncirculated and specimen coin
field of aeronautics. The Royal Canadian
sets celebrating popular and meaningful
Mint is showcasing Canada’s many
flying icons, from the Silver Dart to
“The Royal Canadian Mint continues to stand out among the world’s mints
Canada’s Snowbirds, on the beautifully contrasting proof silver coin.
by producing collector coins of striking
available world-wide. All of the Mint’s products are available directly from the Mint at 1-800267-1871 in Canada, or at www.mint. ca. The coins are also available at the Royal Canadian Mint’s global network of dealers and distributors. The Mint is an Official Supporter of the Vancouver 2010 Olympic and
ir Transat specializes in both scheduled and charter flights from
Vancouver-Rome: new flight starting May 29, 2009. Vancouver-Barcelona: new direct flight
destinations. In the winter months, the
starting June 4, 2009, every
majority of flights are between Canada
and the Caribbean/USA and in the summer between Canada and many destinations in European countries. The airline operates year-round
Vancouver-Madrid: new flight starting June 4, 2009, every Thursday. Vancouver-Paris: now three direct flights every week.
schedule services between Europe and
The Air Transat fleet of 17 aircraft
Canada and will be adding several new
serves more than 90 destinations in 25
flights from Vancouver this year.
Paralympic Winter Games and has
appearance and exceptional quality,”
Jason Bouwman, the sterling silver
said Ian E. Bennett, president and CEO
dollar features an image of a young
of the Royal Canadian Mint. “The first
person running with arms spread
extensive circulation coin program in
collector coins of 2009 are shining
like an airplane’s wings, symbolizing
relation to the Olympic Games ever
examples of our passion for crafting
humanity’s timeless dream of flight.
conceived by any mint worldwide, while
coins of outstanding beauty and value
In the background, the silhouettes of
also offering limited mintage collector
fighter developed by Lockheed Martin. The JSF is built in three variants: a conventional
for buyers from across Canada and
the Silver Dart, the Avro Arrow and a
coins and sets.
take-off and landing aircraft (CTOL) for the US Air Force; a carrier variant (CV) for the US
around the world”.
“Snowbird” Tutor Jet, illustrate Canada’s
Canadian history was made 100 years
rich aeronautic engineering legacy. A
undertaken to produce the most
Visit www.mint.ca/2010 for Vancouver
December Name That Aircraft Winner: Congratulations Harry Lidder • Answer: F-35 Lightning The F-35 Lightning II Joint Strike Fighter (JSF) is a stealthy, supersonic multi-role
Navy; and a short take-off and vertical landing (STOVL) aircraft for the US Marine Corps and the Royal Navy. A 70%-90% commonality is required for all variants.
2010 keepsakes and gifts.
Get ready for the cold & frosty season with Vancouver Honda’s
Winter Specials Fall/Winter 10% OFF parts & labour over $100.00.
As a valued customer of ours with 100,000 Km or more on your vehicle - please take advantage of a 10% parts and labour discount available only to our Club Members.
SIGN UP NOW!!! SERVICE: 604.324.6632
January 26-27, 2009
PAMEA Symposium and Trade Fair, “It’s Your Future”
River Rock Casino, 8811 River Road, Richmond, BC Pacific Aircraft Maintenance Engineers Association (PAMEA) is a non-profit association founded to promote and project the aviation maintenance profession. Symposium attendees have an opportunity to receive update training and view a variety of new products being offered. For more information, call 1-866-37-PAMEA (72632), (604) 279-9579, or email email@example.com
February 11, 2009
Free SMS Workshops for Aviation and Aerospace Executives
Presented by the Canadian Aviation Maintenance Council Sylvia Hotel 1154 Gilford Street, Vancouver, BC Information presented at the workshop will be extremely useful to all operators, airports and maintenance organizations that are required to implement safety management systems. The workshops will focus on the basics, benefits and implementation concepts common to all Safety Management Systems. There is no fee to attend and workshop attendance is open to all senior and accountable executives working in Canada’s aviation and aerospace industry. Morning Session: 9 – 11 a.m. Afternoon Session: 1 - 3 p.m. For more information, call Meghan Maack (613) 727-8272 ext. 225, or email mmaack@ camc.ca
February 17, 2009
Aviation Leadership Forum
Location to be finalized. The Aviation Leadership Forum provides an opportunity to contribute to Aviation Safety through improved leadership, cultural change, collaborative effort and organizational performance. Everyone is welcome. Topics include: Leadership Spirit: Principles and Success Stories; Leaders in Aviation: Sharing Knowledge and Best Practices; Safety 1st: Key Safety Issues and Initiatives; Leadership in The Cockpit: Redefining a Captain’s Role. For more information, call (604) 836-2359, or email firstname.lastname@example.org
March 29-April 1, 2009
CHC Helicopter Corporation Safety and Quality Summit 2009
Fairmont Vancouver Hotel, 900 West Georgia Street, Vancouver, BC CHC’s 5th annual Safety and Quality Summit will once again gather the greatest minds in aviation safety for sharing best practices and methods of leveraging a safety management system to create a culture that anticipates and controls human error. For more information, call (604) 276-7500, or email email@example.com
April 28-30, 2009
Airports Canada 2009 Exhibition and Conference
Hilton Lac-Leamy, 3, Boulevard du Casino, Gatineau-Ottawa, Quebec Canada’s largest airports sector conference, organized by the Canadian Airports Council—the voice of Canada’s airports. Now held every two years, nearly 200 senior airport sector officials are expected to attend. In addition to CEO-level executives from Canada’s airports, attendees include Canadian and international representatives of the many business and government sectors involved in the aviation sector. For additional information about sponsorships, contact Debra Ward at (613) 274-0691, or firstname.lastname@example.org
By LARRY BERG, President and Chief Executive Officer
January 17, 2009
Richmond Curling Club, 5540 Hollybridge Way, Richmond, BC. Great Prizes!! 11 a.m. – 4 p.m. $25. Reservations (604) 635-3555 x119 or visit www.vancouvertransportationclub.com
Upcoming Events Vancouver Transportation Club Bonspiel Curling Tournament
Looking Ahead To 2010
rom fluctuating fuel prices, economic uncertainty and
procedures to see where we can improve. Our goal is to
unprecedented winter storms, 2008 was a year of
provide a smooth travel experience for every visitor to YVR.
challenges as well as opportunities for us to demonstrate
We do this by reviewing and updating our processes in
our strengths. And as we look toward 2009, YVR is focused on
coordination with our business partners. Looking ahead to 2009, the Airport Authority is working
having our facilities ready for the 2010 Winter Games. As part of the many weather systems that hit nation-wide,
hard to ensure YVR is ready to welcome the world in 2010.
Vancouver received 45 cm of snow over a six-day period that
All of the airport’s construction projects are in full swing and
coincided with one of our busiest travel seasons. This near-
will be operational by years end. These include projects such
record-breaking snow posed challenges for anyone trying to
as Domestic Terminal upgrades, Canada Line stations and the
maneuver around Metro Vancouver and resulted in delays
Domestic Terminal’s C-Pier expansion. Work is well underway on a 6,500 square-metre expansion
and cancellations at airports across Canada, including YVR. Despite the weather challenges, more than 400,000
to the Domestic Terminal’s C-Pier facilities that will see the
passengers travelled through YVR on approximately 5,000
addition of five new gates with increased capacity for larger
flights during the week of December 22. Contrary to some
aircraft including Boeing 777s, and a new themed dining and
reports, YVR remained open for passengers throughout the
shopping area. Expansive west-facing views and original First
last two weeks of December.
Nations artwork will round out the new facility.
The airport stayed open thanks to the hard work from
The last two weeks of December were challenging for
business partners and YVR employees. From extending retail
everyone at YVR. In unprecedented weather conditions,
hours, to providing food and water to stranded passengers and
employees across the airport rose to the challenge and kept
calling out additional staff, this combined effort highlighted
YVR open, enabling passengers to arrive at their destinations.
how everyone contributed to the safe movement of people
With some adjustments to our plans and working closely with
and planes during challenging weather conditions.
our business partners, we look to 2009 with anticipation and
What we will do now is examine our processes and
will be ready to welcome the World in 2010.
Community rises to needs of Richmond residents
ach December, the Richmond Christmas
grocery vouchers to low-income
Richmond residents so that every family has the opportunity to sit down to a joyful holiday celebration. More than 1,000 children, 15 years and younger, receive numerous gifts ensuring that no child needs to return to school in January without a wonderful story to tell. Some families are matched with a sponsor, who creates a personalized
Softball Slam: (l-r) Elizabeth Specht, Volunteer Richmond; Gary Eng, Summit Customs Brokers; Iris Lee, airport community Softball Slam; and Richmond Christmas Fund community chair Greg Halsey-Brandt.
food and gift package for their
donation of $4,000 to community
not be possible without the 120+ volun-
sponsored family based on the family’s
teers who contribute their time each year
needs. The number of families who
funds were raised at the July 2008
to help with registration, toy distribution,
receive hampers depends solely on
Softball Slam tournament, which was
data entry and fundraising events.
the commitment and generosity of the
organized by Gary K. Eng of Summit
If you’d like to help the Richmond
Custom Brokers and Sean Lee from
Christmas Fund in some way, please call
(604) 279-7035 or email christmasfund@
The airport community shared the spirit of giving by providing a
The Richmond Christmas Fund would
Your Airport & Sea Island Community Newspaper JANUARY 2009 | Vol. 16 | No. 2
YVR SKYTALK, the official newspaper of the Vancouver
RICHMOND OFFICE: Suite 306 - 5400 Airport Road South Richmond, BC V7B 1B4 Tel: 604-736-6754 • Fax: 604-736-6750 Email: email@example.com
International Airport, is owned and published monthly by Westco Marketing Ltd. for the travelling public and the more than 27,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher. ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261
Printed on Recycled Stock using vegetable based inks Please recycle this product.
Publisher: Associate Publisher: YVR Editorial Liaison: Contributing Writer: Creative / Production: Photography:
Patrick Stewart Joan Stewart Alana Lawrence Kate Donegani Peter Kutney James Martin Jim Jorgenson
British Airways scores high in customer satisfaction
Airways journey experience. Countering
with rude passengers as one of the
research is reporting its highest
industry trends, these results represent
most frequently-cited issues that cause
customer satisfaction scores
a double-digit point growth over last
in-flight frustration. However, travel
experts claim that civilized travel is
since the survey began. The findings show an ongoing trend of increasing
In contrast, according to industry
customer satisfaction with more than
studies, 93 per cent of frequent fliers
70 per cent of respondents either very
say that aspects of air travel are either
or extremely satisfied with their British
getting worse or staying the same,
still possible despite these apparent obstacles. ”When passengers are confronted with issues like rude fellow passengers and poor customer service, they feel defeated and are unable to enjoy their
flight,” said Professor Robert Bor, an aviation clinical psychologist and
Despite record snow, holiday spirits shone at YVR
member of the European Association
problem. There are airlines, however,
By Layne Daggett
o quote Charles
car seats and keep families
for as many days required.
was the best of
times, it was the worst
hammered with record
gun rapidity last month.
Chaplain Layne Daggett.
Standing in line for a coffee
dinners to total strangers.
of times,” as YVR was
snowfall with machine-
for Aviation Psychology. “Issues around the cabin environment, crew/passenger relationships and lack of consideration for one another all contribute to this British Airways Club World seat, 747 upper deck.
that have made a real commitment to improving conditions both on the
you find the carrier’s flight cheaper
and what they have to offer. For
ground and in the air, and it has made
on another website, the carrier will
example, YVR helps customers relax,
all the difference in terms of customer
reimburse you to match the lower
eat, shop or work with more than 160
shops and restaurants, free WiFi and
One couple boiled 15
“Developments in customer service
dozen eggs on the evening
along with key pre-airport arrival steps
of December 23 instead of
can significantly help ease the stress
finishing their Christmas
of travel and address some potential
shopping. The next day
hot buttons that can lead to uncivilized
•No two airlines are alike nor are their fees and services. Review the
•Plan for comfort on long flights.
airline’s website before you book
Items like lip balm, eye drops, hand
so that you are aware of policies including baggage rules and fees,
travel behaviour,” said Bor.
Eve, I talked with a New Zealander
they borrowed a four-wheel-drive
wearing summer shorts, and asked
vehicle, picked up a team of 12
him why on earth he would come to
friends, worked for five hours,
Vancouver for weather like this. He
grinningly replied that he had never
wrapped sandwiches and delivered
research fares online—you may get
cell number and e-mail so they can
experienced a white Christmas and
them to the chapel by noon on
greater savings by booking on an
inform you of any changes to your
decided this was going to be the
Christmas Eve day so we could
airline’s website. Some carriers even
year, so had purposely detoured to
distribute them, at no cost, to
offer a “Price Promise,” where if
Canada on his way to Dubai. “What
appreciative passengers and over-
are my chances?” he asked. I told
worked staff. A community centre
him I would guarantee it: Canada’s
offered their shower facilities; a
first nation-wide white Christmas
local hotel generously offered 20
since I returned to Canada in 1971.
free rooms for the chapel to provide
“So, I guess you can blame me for
to needy persons on Christmas Eve.
this weather,” he sheepishly smiled.
“We want you to know Chaplain,
January 14 – February 1, 2009
“Gladly!” I exclaimed. “Most people
that this Christmas there is room at
Please select one item from each category
blame the Chaplain for an act of
the inn,” they said.
With so many kind gestures,
It certainly was the worst of
there are too many to thank by
times with passengers missing
name, however I would like to
flights and consequently family
acknowledge all those who took
holiday celebrations, weddings and
extraordinary measures and made
funerals. There were demanding
the journey to the airport in the
snow to assist those in their time
absorbing flack for situations they could not control. I encouraged and congratulated staff who slept at the airport for several nights in a row
of need. I also salute the airport staff for their professionalism and for not cracking under public, sometimes inordinate, pressure.
so they could work double shifts. Yet it was also the best of times. Airport staff and employees gave up their holidays to serve the travelling public. The airport community and local residents pulled together to assist passengers
Wishing you all a new year filled with the holiday spirit each and every day—and to rephrase the words of Charles Dickens—may the winter of despair melt into the spring of hope.
in whatever way possible. Families phoned the chapel and offered accommodations. Teenagers were willing to bunk-up on the floor if elderly couples needed their beds. Parents phoned to offer their infant
Layne Daggett is Chaplain of the Vancouver Airport Chaplaincy, an interdenominational organization, which ministers to those who use or visit the airport. For more information, call (604) 303-3010 or visit www.yvrchaplain.com.
Some of Bor’s tips for a more civilized
food service and other important booking decision information.
travel experience include:
•Take advantage of the Internet to •Ensure that you give your airline your •Beawareofyourterminalsurroundings
sanitizer, ear plugs, a mini toothbrush and toothpaste, a pack of tissues, an eye mask and lozenges don’t take up much room and can make you feel less stressed and more at home while you’re in the air.
passengers and their space. If you’re travelling with children, bring something to occupy them with or check that your airline offers special kids entertainment and food
PUB & RESTAURANT
Dine Out Menu 2009 Appetizer Classic Caesar Salad Or Tossed Green Salad Or The Daily Soup Main Course Stuffed Yorkshire Pudding Or Wild B.C Salmon Or Tandoori Chicken Breast Desserts Bread Pudding Or Elephant & Castle Brownie
(Not including Taxes or Gratuity) Reservations Required
services. More information and tips on making the travel experience more civilized can be found at www.ba.com/wellbeing.
Air Transat’s ‘Ho-Ho-Holiday’ tradition
himself appeared, and in keeping with
and for the wish
hundreds of lucky children at
tradition, distributed gifts to the excited
YVR on December 16, when the
part—it gives them
Children’s Wish Foundation partnered
Air Transat marked the occasion
so much joy. We are
with Air Transat for a special Search for
by presenting the Children’s Wish
delighted that Air
Santa flight and holiday celebration.
Foundation with a contribution of
Transat is here to
The adventure began in the morning,
$1-million, funds raised in part by Air
help us make this
as children and their families arrived at
Transat employees as well as the airline’s
unique day possible
the Air Transat check-in counter to collect
Change for Kids program, which collects
for these kids, for
their boarding passes for the North Pole.
currency from passengers on return
whom illness is a
Approximately 250 passengers climbed
flights from holiday destinations.
daily struggle.” Air Transat has
(Left) Roderick Ramage, regional manager Western Canada, Air Transat, presented a cheque for $1-million to Susan Steffens, chapter events coordinator, Children’s Wish Foundation and Amber Dyce (furthest right) chapter director at the airline’s special annual flight in search of Santa for children with lifethreatening illnesses.
“The [Children’s Wish] Foundation is
after enjoying a celebration complete
fortunate for the support of Air Transat,
with music, cookies, hot chocolate
a platinum partner for four years,” said
with the Children’s
and entertainment in the form of
Amber Dyce, BC and Yukon Chapter
face-painting, a gang of happy elves
director, Children’s Wish Foundation of
since 2004 and has donated more than
and Airnest, the Air Transat mascot.
Canada. “This event is one of the year’s
$3-million to date.
During the 90-minute flight, Santa Claus
most anticipated for the Foundation
destinations served from YVR, including
Cuba, the Dominican Republic and
delighted to assist logistical
including arranging for the use of one of the new gates in the
up to and during Games time. Hours
YVR lately, you may have been
are flexible, roles are varied, and the
welcomed by a Green Coat
airport environment is dynamic and
ambassador, one member of a large team at YVR that is taking customer care beyond, every day.
Photos: Kent Kallberg
the nearby 114,000litre aquarium and
its collection of rockfish and sea stars. Visit
The Airport Authority and Canada
Vancouver International Airport is
you may have about volunteering at
honoured to be served by volunteer
YVR, Vancouver Airport Authority is
customer service ambassadors. Green
hosting open houses on the following
Coats volunteers can be found stationed
throughout the terminals and are
Date: Friday, January 30 and Saturday,
identified by their distinctive green jackets or vests and warm smiles. Green Coat volunteers assist travellers with directions, provide information on
January 31, 2009 Time: 10 a.m. to 2 p.m. Location: Domestic Terminal Building, Level 4, in Boardroom 4106.
services available in the airport, and even
The Boardroom can be found by
act as unofficial tour guides, informing
taking the elevator behind the Customer
customers of the many features and
Care counter on Level 3 of the Domestic
attractions to be found in Vancouver
Terminal Building. Boardroom 4106 is
and British Columbia.
located directly across from the elevator
As YVR prepares to welcome the
landing on Level 4. Please park in the
world for the 2010 Winter Games, the
YVR parkade. Complimentary parking
search is on to recruit more Green
passes will be provided.
Coat volunteers to join the team, to help provide care to customers leading
Please RSVP to firstname.lastname@example.org or call Dana Priolo at (604) 276-6802.
information on Air Transat holiday
One of the more than 220 Green
Coats volunteers at YVR who provide
customer care throughout the terminals.
For a chance to meet existing Green Coat volunteers and to ask any questions
children could enjoy
Recruiting for volunteers: Join YVR’s Green Coats hances are if you’ve been to
(Right) Tamara Christie, Air Transat, plays helper on the flight. The airline hosted 110 children who received gifts from Holt Renfrew and Santa.
aboard an Air Transat Airbus A310
Vancouver Airport Chaplaincy a Quiet Place... ...for quiet reflection, prayer, meditation ...to relax, listen to music, eat your lunch, read a book. a Safe Place...
Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: email@example.com www.yvrchaplain.com
Free air with adventure cruises on the expedition ship Polar Star
xclusive Tours is offering free
of Zodiac inflatable landing craft to
specialists in areas of marine biology,
flights from Vancouver with
take passengers ever closer. A former
ornithology, geology, and history—who
three adventure itineraries on the
icebreaker, Polar Star carries only 100
will enhance the cruise experience as
passengers, which allows passengers the
they lecture and guide these amazing destinations.
expedition ship Polar Star. Polar Star has experienced staff, good
opportunity to share in the enthusiasm
facilities, spacious on-deck viewing, a
and knowledge of the team of onboard
unique open bridge policy and a fleet
The first voyage with free flights is an 18-night voyage to Antarctica, South Georgia and the Falklands from
Customs Customs Brokers & Consultants Brokers
Summit Customs Brokers
February 24 to March 14, 2009. From Ushuaia at the southern tip of South America, cruise through the Drake Passage to the South Shetland Islands en
to the Canaries, Salvagens, Desertas,
In Northern Ireland, see the legendary
route to the Antarctic Peninsula and the
Madeiras and finally Ponta Delgada in
Giant’s Causeway, raised by volcanic
Weddell Sea. Sail on to South Georgia,
the Azores. Absorb the sensations of
activity in ancient times, then visit
Head Office / Airport
then voyage to the Falkland Islands
island life, each grouping unique unto
Bushmills Whisky Distillery to test the
before returning to Ushuaia.
itself. Each day brings a new adventure
spirits there, and see Rathlin Island,
that includes visiting protected natural
with its fantastic bird cliffs. History
reserves, boreal forests, volcanic sites,
buffs will be interested in the Iron Age
independence and all wildlife prepares
and cobblestone streets rich in history
fort at the Isle of Colonsay, and in the
for the coming winter. It is also a very
and culture, and viewing the spectacular
grand abbey at Iona, where many early
good time for whale sightings, and a great
Scottish kings are buried. In the Outer
Airport Office: Tel: (604) 278-3551 FAX (604) 278-3291 B.C. Cont. U.S.A. Toll-Free 1-800-663-4080 www.summitcb.com
Pacific Hwy. (Border) Tel: (604) 538-8414 FAX (604) 538-8148 Offices in Dawson Creek, Kelowna, Osoyoos, Penticton, Prince George, B.C. Whitehorse, Yukon, Vernon
4 Airport Job Training Free Information Session January 14, 2009 Burnaby Central High School 7p.m.
This is the time when fledgling penguins
itinerary for bird watching enthusiasts—
The third voyage with free flights
Hebrides, learn the tale of “Whiskey
various penguin species, albatross, skua,
is to U.K., Ireland and the Hebrides
Galore” at Friskay. Birders will delight
petrels, and sheathbill may be on view.
May 7-18, 2009. Embark in picturesque
in possible sightings of gannets, puffins,
Other wildlife, such as seals and a variety
Dartmouth, and finish in the Scottish
razorbills and guillemots at Lunga in
of whales are also to be seen.
coastal town of Oban, not far from
the Inner Hebrides, before ending your
The second cruise offered with free
Glasgow. Highlights include visits to
cruise in Oban.
flights is an 11-night cruise April 2-19,
the beautiful Isles of Scilly off Land’s
2009, to the Macaronesia Islands, a
End, the UNESCO heritage site of the
remote and magical collection of
Skellig Rocks off western Ireland’s
information, call your travel agent or
Atlantic archipelagos off the west coast
Dingle Peninsula, and to Aran Island,
Exclusive Tours at 1-800-268.1820, or
of Africa. Cruise from Cape Verde
where the famous sweaters are made.
For cruise rates and availability, itineraries
Transat renews call for sustainable tourism projects
ransat is renewing its call for
must be submitted by non-for-profit
the program in 2007, we were able
•The restoration or development of a
project proposals for sustainable
organizations that are committed to
to gauge the drive and dedication of
heritage or historic site or building,
increasing numbers of communities
with a view to preserving it; and
tourism projects that enhance
Transat has thus far partnered in
the tourism potential of a community
eight sustainable tourism projects in
responsibly and sustainably,” said Lina
and organizations which are ensuring
or region in its 60-destination countries.
Canada, France, Tunisia and Cuba.
De Cesare, president, tour operators,
the preservation and enhancement
negative impacts related to tourism.
Transat. “Right from the inception of
of natural and cultural heritage, and
WestJet and Southwest Airlines sign code-sharing agreement
ast month, WestJet and Southwest
commercial distribution. “We have
Airlines signed an agreement
negotiated the terms that will
that will allow the two airlines to
ultimately bring great value to our
deliver code-sharing capability in late
customers and to our respective
“This (code-share) agreement is an
2009. A Memorandum of Understanding
shareholders. Getting the agreement
important step in implementing our
between the airlines was first announced
strategic plan and bringing us a step
on July 7, 2008.
present for both airlines.
service to Canada itself.
Southwest Airlines now offers its
and more than 3,400 flights while giving
towards the implementation of
customers the ability to book flights
Southwest access to our network of 55
our joint code-sharing program in
to Canada on WestJet via a convenient
cities and more than 400 flights each
2009,” said Dr. Hugh Dunleavy,
online link to WestJet’s booking portal
day.” said Dr. Dunleavy.
of applications is May 11, 2009, and
cares about local populations and
selected projects will be announced
the environment. We are working on
in the fall of 2009. Proposals will be
various fronts to foster the sustainable
reviewed and their merit established by
development of our company as well
a committee composed of Transat staff
as our industry, and our support for
members in Canada and Europe.
multi-tiered approach.” cultural heritage, including:
An application form and all details of the program can be found on Transat’s
Proposals can focus on natural or
closer to accessing Southwest’s 64 cities
practising tourism development that
projects at destination is part of this
Southwest Airlines does not offer
•Projects aimed at diminishing the
website www.transat.com in the section “Social Responsibility – Our philanthropy
conservation or improvement of a natural site or ecosystem;
•The environmental enhancement or
policy.” Transat has supported a variety of projects in Canada, including active support for WWF-Canada, which has
rehabilitation of an existing tourist
begun developing an environmental
management system in Cuba.
WestJet’s executive vice-president,
WestJet partners with Mokulele to serve inter-island Hawaiian travellers
estJet has partnered with Mokulele Airlines, an interisland airline based in Kona,
Hawai’i. The partnership, designed to enhance service for inter-island travellers, follows an announcement in November by WestJet that the airline was increasing its Hawaiian service to 23 flights per week. The partnership with Mokulele allows those guests travelling with WestJet greater access and convenience in connecting to the many islands served by Mokulele as well as providing the people of Hawai’i greater access to WestJet’s network of 51 destinations. “We are proud to be sought out as a partner by an airline with the kind of award-winning reputation that WestJet enjoys,” said Bill Boyer, Mokulele CEO. “This alliance increases vacation options for Hawaiian residents who may find Canada more attractive in these hard times since the American dollar goes further in Canada. I recently flew on WestJet to Calgary and was impressed with the inflight experience. Their customer service is one reason why they are one of the most profitable airlines in North America.” Mokulele and WestJet will promote each other on their respective websites. WestJet Vacations, a division of WestJet, will also be selling sightseeing air tours on Mokulele Airlines. Mokulele Airlines is a locally owned and operated inter-island airline based in Kailua-Kona, Hawai’i. The airline is a scheduled U.S. carrier with commuter services and jet service operated by Shuttle America. Mokulele also offers volcano tour flights as well as interisland cargo service.
January 26TH – January 28TH Come, meet your friends, have breakfast and participate in the AGM on January 26th at 08:00 Transport Canada presentation follows at 10:30. Visit our website www.pamea.com for more details. Reduced Rates at the newly expanded River Rock Hotel if booked early through PAMEA.
CATSA strengthens efforts to inform passengers
ast month, the Canadian Air Transport
develop new communications initiatives
• CATSA found out that, during a
extensive survey on the perceptions and
typical day, 10 per cent of travellers
restrictions and help improve the flow
surrender an item at the security
of screening lines.
Liquid, gels, aerosol
of key aviation security service, unveiled information
The new approach is based on an
corporation responsible for the provision an
to better inform air travellers about
understanding of pre-board screening restrictions. CATSA interviewed nearly 6,000 Canadian travellers in intercept
• As many as 42 per cent of passengers are uncertain about the nature of the
to increase the understanding of the
further screening is necessary, you
being prepared when passing through
and telephone surveys between June
liquids, gels and aerosol in containers
a security checkpoint at Canadian
and December 2008.
The survey results led CATSA to
larger than 100 ml must be stored in checked baggage. Containers smaller than 100 ml are allowed in carry-on bags provided they are placed in a one-litre, resealable plastic bag. One resealable bag allowed per passenger.
ALL YOU CAN EAT BUFFET! Lunch $10.95 • Dinner $18.95 • Late Nite $12.95 $1.00 Extra on Friday, Saturday, Sunday, Long Weekends and Holidays
20% OFF TAKE OUT ORDERS Over $20
The following are some tips to
Free Beef Toubanyaki (with each Dinner for 4 Adults)
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Lunch 11am – 2:30pm • Dinner 5pm – 11:30pm Late Nite starts from 9pm 7831 Westminster Hwy, Richmond North Side Of Richmond Centre, Opposite The Bay Lots of FREE PARKING
have the option to remove your body piercing in a private search room as an alternative to the physical search.
• Items such as keys and loose change need to be removed from your pockets prior to passing through the walk-through metal detector.
laptop computers, video
cameras with cassettes and cameras
covered by clothing, you may be subject to a physical search. If
• Belt buckles • If you have a body piercing in areas
minimize your chances of setting off the alarm at a pre-board screening checkpoint and avoiding a physical
with film from their carry-on cases at the security checkpoint and place them in the tray provided. You do not need to remove any other personal electronic devices (cell phones,
search. While it is not necessary to remove
portable media players, MP3’s etc.)
small jewellery items (rings, earrings,
from your carry-on baggage. These
watches) or eyeglasses at pre-boarding
items will not be damaged by the
checkpoints, you can save time by not
wearing large amounts of jewellery or
• Pack outer coats or jackets and suit
metal items or by placing such items in
jackets in your carry-on baggage or
your carry-on baggage before you get in
place them in the tray provided for
line. If you are wearing metal items when
proceeding through the walk-through
metal detector, you may be required to
If you are wearing boots, platform
undergo further screening, which may
shoes, footwear with a flat sole or
include hand “wanding” and a physical search. These items include:
necklaces, bracelets, rings,
watches, earrings, cuff links, lanyards or bolo (“cowboy”) ties
• Clothing with metal buttons, snaps or studs
heel, or footwear containing metal, you may be asked to remove your footwear for further screening. You should also wear shoes that can be easily removed if further screening is required.
Climb Mt. Kilimanjaro with
Natural Trekking SEPTEMBER 2009
7 Days from US$1,899* 14 Days from US$2,900*
Wayne Duzita Jan Fraser
(Guided tour based on 6 passengers) Group Training packages available, highly recommended. Visit www.naturaltrekking.com for details email LTomlinson@NaturalTrekking.com or call (604) 836-2321 *airfare not included
Despite reports, there is cause for optimism
he New Year has begun with
debt— a car loan, a line of credit or a
to get. A quick look at www.cruise.
Canada, our banks are not immune to
away inflation, recession, and an OPEC
reports of a worldwide recession,
mortgage. Since June of last year, the
com showed terrific deals this winter—a
the U.S. housing/sub-prime problems,
oil embargo. The market then rose 210
job losses and lower stock and
prime rate in Canada has dropped from
seven-day cruise on Celebrity Summit
but they are still among the best in the
per cent over the next 5 years.
housing prices, all of which have created
6.25 per cent to 3.5 per cent and it
departing March 7, not including air
world. Indeed, the Davos-based World
Investors can use these lessons to
a heightened sense of anxiety for
may well go lower. Borrowers who have
Economic Forum ranks Canadian banks
remember that staying fully invested
consumers. However, while I do not in
loans tied directly to the prime rate
as number one out of 134 countries.
can give them an opportunity to fully
way wish to minimize the harsh financial
have already benefited with lower rates.
Stock buying opportunities
participate in the market’s long-term
impact on those directly affected by the
Those with longer-term amortization
global crisis, I will point out that there
rates are patiently waiting for lower
are a number of positive aspects that
rates. Conversely, small businesses are
come with a recession—rapid change usually brings both advantages and
facing higher interest rates and may be
or taxes, was listed at $449. A similar cruise on Norwegian Pearl for February 22 was listed at the same price. Both cruises included port charges.
Secure Canadian banks Central banks around the world have invested in and committed funds
having a challenge getting credit.
to support the banking system. In
disadvantages. Here are some of the “positives” to consider.
Lower commodity prices Gasoline prices at time of writing are in the 70 to 80-cent range in B.C. This is the most visible benefit for consumers from the recession. In 2003, the U.S. had a little over 200-million automobiles, according to auto analyst Leslie Miller. If the average American saves $100 per month on gas, then the US saves $20-billion per month. Now imagine how that multiplies out for the entire world. That is an enormous savings in consumers’ pockets.
contrast to the 1930s, when hundreds
Cruise and tour companies will be
of banks failed and there was no
more aggressive in discounting off-peak
deposit insurance, retail investors can
packages in 2009. Deals will be possible
take comfort in the strong and public
at spring break/summer, but tougher
backing the banking system receives. In
however. The price for aluminum, copper,
“Getting away has never been this
opportunity to make multiple
good, especially with Air Canada’s
at least 50 per cent and eventually
said Charles McKee, vice president
On sale in Canada and the U.S. until
consumers. Lower commodity prices are
of marketing at Air Canada. “Each
January 28, 2009, and good for travel on
certainly benefiting manufacturers who
aircraft features new interiors and
Air Canada and Jazz between January
consume these in their production.
15 and May 3, 2009, the ‘Escape Pass’
Lower renovation costs
provides flexibility, ease of booking, plus
Some construction material costs will
Aeroplan Miles. Available in packages of
drop due to the decline in commodity
four or eight one-way trips and valid for
prices. Additionally, as the construction
either three days (Tuesday, Saturday,
trade slows, labour costs will also drop.
Sunday) or seven days of the week, the
A friend of mine in the renovation
‘Escape Pass’ starts at as little as $520
business put it this way: “During the
for two return trips. In
personalized, seatback digital audiovisual systems with hundreds of hours of in-flight entertainment and a power plug at every seat.” In Canada, the ‘Escape Pass’ is sold by zones corresponding to each of the country’s four main regions -- The Atlantic, Central, Prairie and West/North.
and gloomy market sentiment. Fidelity
since the market has usually climbed
Investments recently reviewed rolling
significantly by then.
five-year returns over a 50-year period.
Hang in there. Stay invested. Ignore
They found that the best five-year return
a lot of the news. The recession will
on Canadian stocks began in July 1982,
when Canada was in the depths of a recession, after which stocks gained 240 per cent. The next-best five-year period began in November 1975, amid run-
Peter Kutney is a financial planner with Partners in Planning in Vancouver. He can be reached at (604) 438-1603 or firstname.lastname@example.org.
Regency Realty Ltd.
Start a Business today at www.incorporate.ca There has never been a better time to start your own business. INC Business Lawyers make it easy. We are business start-up lawyers who can help you. Looking for help or advice about: • forming a corporation for your business in British Columbia or Canada? • registering a trade-mark in Canada or internationally?
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For each zone there are four variations
to bid on small to mid-size jobs. So
purchase the ‘Escape Pass’ have the
of the pass--Domestic, Domestic Plus,
if they bid at all, they built in a profit
option to buy a special bonus pass for
Transborder and Transborder Plus—
margin of 30-35 per cent. As business
$199 per person for travel to select
allowing travel within and to neighboring
slows this year, that margin will shrink
International destinations (London,
zones or across Canada and the USA.
to 15 per cent.”
Paris, Sao Paulo, Bogota, Lima or Hong
Learn more about how to select and
Kong). The bonus pass is on sale until
use Air Canada’s Flight Passes at www.
March 31, 2009 and valid for travel
Most Canadians have some sort of
safe” to invest is often a poor strategy,
refurbished North American fleet,”
some of the savings will be passed to
Lower interest rates
market is during periods of pessimism
between April 14 and June 15, 2009.
Pass’, giving customers the
wheat, nickel, etc., has been reduced by
boom times, contractors were reluctant
upward trend. Waiting until it “feels
Air Canada encourages getaways with ‘Escape Pass’ ir Canada has launched ‘Escape
It goes further than just gasoline,
The best time to invest in the stock
Planning is Key
Whether you are doing a flight plan, a maintenance plan, or a service plan, you know the importance of planning. So call an investment professional to review your mutual fund investment portfolio. We can show you how mutual funds can help you reach your goals for retirement planning, estate planning, and education planning. Call Peter Kutney today at 604-438-1603. Sponsored in part by:
Mutual Fund Dealer
Read a fund’s prospectus and consult your investment professional before investing. Mutual funds are not guaranteed; their values change frequently, and past performance may not be repeated. Investors will pay management fees and expenses, may pay commissions or trailing commissions and may experience a gain or loss.
Have Your Car Serviced While You’re Away or While You’re at Work Save Time and Money and get a Complimentary ride to the Airport!
1. We never proceed with any maintenance or repairs without your authorization so your final invoice will never be an unpleasant surprise 2. We offer friendly, personal service: at Pawlik Automotive you can speak with the service adviser, the technician and the owner 3. Our maintenance service saves you money 4. 2008 Winner: Georgia Straight Readers’ Choice Awards: 5. Best auto repair shop.
Vancouver’s Award Winning Auto Service Team
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B.C. partners with Boeing on unique aerospace research
nder a partnership funded
better travel conditions for the public
by the province of B.C. and
internships usually last four months. “We welcome this opportunity to help
Boeing Canada Operations Ltd.,
The graduate student internships
further British Columbia’s technological
students from the University of British
are part of ACCELERATE BC, a four-
and analytical capabilities,” said Ken
Columbia and Simon Fraser University
year program supported by $10-million
Goosen, president of AeroInfo Systems.
will take part in 100 internships over the
from the Province. It is administered by
“As a division of the Boeing Company,
next five years with Boeing’s Richmond-
MITACS, a national research network that
we are excited to be able to work with the
based AeroInfo Systems division, using
brings together university researchers
universities to develop this discipline,
a new multi-disciplinary field called
and companies on collaborative projects.
while at the same time looking for
Now in its second year, ACCELERATE BC
ways to improve aircraft efficiency and
has matched more than 350 interns
reliability. We look forward to bringing
with B.C. businesses and organizations
visual analytics to the forefront of
in the life sciences, clean technology,
mainstream data analysis.”
Visual analytics combines computer science, design
natural resources, energy and business
Since 2001, British Columbia has
representation of large volumes of data,
services. The target of the program is
invested more $1.7-billion in research
sometimes unrelated, to help analysts
and innovation, which has brought in
another $1-billion in research funding
solve problems. Projects at AeroInfo
ACCELERATE BC is a great example of
from other sources. Government is also
will include aircraft safety, maintenance,
how university-based researchers can
funding 2,500 new graduate student
engineering, manufacturing and parts
add tremendous value to B.C. industry,”
spaces at the province’s four research-
acquire insight that will help them
said Jim Brookes, president of the
intensive universities by 2010, as well
“Research is a cornerstone of B.C.’s
ACCELERATE program for MITACS.
as providing $10-million for graduate
economy, which is why we’re supporting
“Even in these tough economic times, it
graduate students to work with industry
makes good business sense to develop
“Graduate students bring enhanced
to find innovative solutions to ongoing
the products of tomorrow by making
skills to B.C. industries and contribute
challenges,” said Ida Chong, Minister
small investments in R&D today.”
to innovation in the tools used by all
The province of B.C. and AeroInfo
workers,” said Murray Coell, Minister of
Systems are each providing $750,000
Advanced Education and Labour Market
for research. “This partnership with
for the 100 internships, for a total
Boeing’s AeroInfo Systems involves
of $15,000 per graduate student. The
often hired by these businesses upon
the largest investment in internships
federal government’s Industrial R&D
graduation, internships also increase the
from the private sector so far, and has
Internship program is contributing
retention of highly qualified personnel
the potential to give B.C.’s aerospace
in B.C. that are so necessary for our
sector a competitive edge and create
management, training and travel. These
of Technology, Trade and Economic Development,
1. 6. 10. 14. 15. 16. 17. 18. 19. 20. 22. 24. 25. 26. 29. 30. 31. 37. 39. 40. 41. 44. 45. 46. 48. 52. 53. 54. 58. 59. 61. 62. 63. 64. 65. 66. 67.
Swordfights Male deer Sleigh Spring month Thin square of linoleum German for “Purple” Singer _____ Judd Gulf of the Arabian Sea By mouth Gathering Plantation Plant of the onion family Crucifixion devices Vacation boat trip Modern day Persia ____ Kong, China Loyalties Solemn affirmations Recent Claw of a crustacean Living substance of a cell 365 days God of war (Greek mythology) Capital of Montana Handyman’s equipment Singer/dancer ____ Falana To be against The middle fleshy layer of a fruit wall Moistens Dross Genus of spruce trees Great Lake Singer ____ Braxton Go in French for “Lakes” Numerical fact Writing tables
8. 9. 10. 11. 12. 13. 21. 23. 25. 26. 27. 28. 29. 32. 33. 34. 35. 36. 38. 42. 43. 47. 48. 49. 50. 51. 52. 54. 55. 56. 57. 60.
Beer Officer Narrow openings Units of former Italian currency Make delighted Valleys Meat from cows Pertaining to sound Work teams Hack Lion sound Until Concepts Arm of a large body of water Tasmanian wolf Electrical engineering group Style Actress ____ Gilbert Immerses Catholic “Fathers” Units of conductance Sneaked away to marry Drying cloth Classical musical theatre Pertaining to vision Experiences defeat Respectable or legal Maori for “Prestige” Portrays Stink Even scores in golf Piece of land
Answers - December 2008
1. 2. 3. 4. 5. 6. 7.
Comedian ____ Carvey Javanese poison tree God of love (Greek mythology) Glare of publicity Thick slippery substances Stem Neat
SERVICES - PROFESSIONAL
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Hold a valid Class 5 BC Drivers License and have your own means of reliable transportation
with special discounts for airline personnel. Five minutes from airport, in Richmond. Free pick-up to and from airport. Phone Penny or Ross (604) 273-1198 E-mail: email@example.com Web site: www.bbcanada. com/2011.html
EMPLOYMENT OPPORTUNITIES Help Wanted Full & Part-Time Positions Available Apply in store Are you looking for a new career or parttime employment opportunity working with other aviation-minded people? Aviation World is currently seeking enthusiastic, customer-focused individuals for positions in our YVR store!
Al Vandermey ****PIC*** Take a Tour www.alvandermey.com Toll Free: 1-866-494-7321 Email: firstname.lastname@example.org
Bring a résumé to the store and ask to speak to Gary!
Books, hobbies & pilot supplies 105-6080 Russ Baker Way (next to McDonald’s) Richmond, B.C. Phone 604.718.7400 www.aviationworld.net
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v One-of-a-kind accommodation: 1,200-sq.-ft., fully furnished, 2 queen-size bedrooms, fully equipped kitchen, TV, DVD, CD Player & Gas Fireplace. Front porch & back deck. v Boating, scuba diving, snorkeling, swimming, sea & wildlife watching, boardwalk/seawall, fishing, kayaking, canoeing, biking, horseback riding, dining out. Tel: 604.318.9727 • Pgr: 604.601.8776 email@example.com.
Security Shift Supervisor Securiguard Services Ltd is seeking well – qualified candidates to apply for the challenging position of Security Shift Supervisor at the Vancouver International Airport.
Applicants should be in excellent physical condition and must have: ●A background in policing, civil aviation or corporate security ● Demonstrated supervisory and investigative experience ● Excellent communications skills ●A high level of computer literacy You will receive a salary of 50k+ and 2 weeks of paid vacation per year. Please forward your résumé and a letter of introduction to firstname.lastname@example.org
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Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM 8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back