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nowfall doesn’t happen often in

and cared for, particularly when the

Vancouver, but this past holiday

inevitable winter weather-related delays

season, Vancouver International

and cancellations start to occur.

Airport recorded 89 cm of snow in a

Keeping up with the snowfall was

three-week period ending on January 5,

a challenge during the recent storms,

2009. But thanks to the hard work of

but YVR was prepared with more than

the entire airport community, Vancouver

115 unique pieces of equipment ready

International Airport remained open and

for snow removal on the two runways,

operational despite a record snowfall in the

including ploughs, high-speed blowers,

middle of the busy holiday travel season.

anti-icing trucks, ramp clearing loaders,

When snowfall happens in Vancouver,

bobcats and excavators. With five square

YVR’s winter operations plans kicks

kilometers of runway, taxiway and apron,

into high gear with the activation of

keeping the airfield clear is nothing

its Emergency Operations Centre to

short of a heroic task. The equipment

coordinate the airport-wide response.

moves as a single echelon, alternating

From ground handlers, airlines and

between YVR’s two parallel runways and

the tower to Airport Operations,

ploughing the nearby taxiways in between

Customer Service and Parking and

runway clearings. The snow-clearing fleet



is capable of clearing each runway in

involved when winter hits. Runways

two passes in light and moderate snow

must be cleared of snow and de-icing

conditions, and four passes in heavy

pads activated for airlines, roads and

snow. It typically takes between 20 and

sidewalks leading to the terminals must

40 minutes to clear a runway.


be cleared and salted for safe travel to

Inside the terminal, Airport Authority

and from the airport, and passengers

Customer Care representatives and

in the terminal need to be informed

airline staff provide information and

Photos: Jim Jorgenson

Winter operations kick into high gear at YVR

assistance to passengers whose travel

stranded at YVR during the holiday

of water, more than 1,500 snacks, 450

plans are impacted by the weather.

season, and Airport Authority Customer

emergency blankets and 400 colouring

During the recent storm, it was not

Care employees tried to make them as

books were distributed to passengers

easy for passengers to be delayed or

comfortable as possible. 4,200 bottles

between December 21 and 25.

JAL celebrates 40th anniversary with blankets and soup




Every snowfall gives the Airport Authority an opportunity to review its Winter Operations plan and make improvements based on experience. Planning for inclement weather starts long before the first whiff of snow is in the air. As early as October and well into spring, the Airport Authority’s


Operations team is working with the

especially one that spans 40

airport community to implement plans

years, usually entails a party

that ensure YVR continues to function

that includes lots of eating, drinking and

in all weather conditions.

congratulatory socializing. However,

As Vancouver prepares to host

last month when JAL Airlines decided to celebrate 40 years of flying into

the 2010 Winter Games, the Airport

Vancouver, instead of basking in self-


congratulatory kudos, their committee

improvements to its winter plans,

of managers and employees decided to

including investing in more equipment

give back to the Vancouver community.

and working with airline partners to






the local Vancouver community for the




Aided by Santa, JAL employees prepare blankets for distribution at the Lookout Emergency Aid Society.

past 40 years, and we felt that the time

that blankets were especially welcomed

office, the Vancouver office received

was ripe for us to give something back

items during the cold, wet months in

1,500 new blankets for distribution.

to the community,” said Sam Fujkiwara,


JAL’s manager, flight operations.


expand de-icing capacity.

operations department discussed the support our company has enjoyed from


by donating soup for the event. JAL’s community outreach resulted in

At the JAL Vancouver committee’s

close to 200 blanket being distributed on

As one of the largest airlines in the

request, the Lookout Society agreed

December 20, with the remainder going

JAL employees contacted various

world, JAL has an extensive network of

to host a blanket giveaway event at

to four shelters—Lookout Downtown

aid groups including The Lookout

long-haul flights that provide blankets

the Society’s facility on Powell Street.

and Lookout Yukon in Vancouver,

Emergency Aid Society in Vancouver’s

for its passengers. After conferring with

CLS Catering Services, the airline’s

Lookout New Westminster and Lookout

downtown Eastside and discovered

regional managers and the Tokyo head

Vancouver caterer, joined the endeavour

North Vancouver.

Recruiting for Volunteers Air Transat holiday tradition Crossword Classified

* YVR is the international aeronautical designation for Vancouver International Airport.




5 5

10 11


2 •





Centennial of flight in Canada New European featured on 2009 collector coins destinations in 2009 from Air Transat ago on the surface of a frozen Nova

close look at the overall design also

Scotia lake as the Silver Dart, Canada’s

reveals the ingeniously composed image

first successful flying machine,

of a maple leaf.

Limited to a mintage of 50,000, the 2009 Proof Silver Dollar is available for $47.95. The brilliant uncirculated version


of this coin also retails for $39.95 and is limited to a mintage of 30,000.

he Royal

The same design is reproduced on

Canadian Mint has

a selectively gold-plated proof dollar

released its first new collector coins

coin, which is exclusive to the Mint’s

and gift products of 2009, choosing the

celebrated its maiden flight on February

2009 Proof Set. Only 55,000 sets, with

centennial of flight in Canada as the

23, 1909. From its proving grounds

a suggested retail price of $99.95, are

theme of its 2009 Proof Silver Dollar.

in Baddeck, Nova Scotia, Alexander

This coin leads a formation of annual





releases consisting of $100, $200 and

Association laid the groundwork for a

$300 face value gold issues, as well as

century of Canadian distinction in the

proof, uncirculated and specimen coin

field of aeronautics. The Royal Canadian

sets celebrating popular and meaningful

Mint is showcasing Canada’s many


flying icons, from the Silver Dart to

“The Royal Canadian Mint continues to stand out among the world’s mints

Canada’s Snowbirds, on the beautifully contrasting proof silver coin.

by producing collector coins of striking





available world-wide. All of the Mint’s products are available directly from the Mint at 1-800267-1871 in Canada, or at ca. The coins are also available at the Royal Canadian Mint’s global network of dealers and distributors. The Mint is an Official Supporter of the Vancouver 2010 Olympic and


ir Transat specializes in both scheduled and charter flights from




Vancouver-Rome: new flight starting May 29, 2009. Vancouver-Barcelona: new direct flight

destinations. In the winter months, the

starting June 4, 2009, every

majority of flights are between Canada


and the Caribbean/USA and in the summer between Canada and many destinations in European countries. The airline operates year-round

Vancouver-Madrid: new flight starting June 4, 2009, every Thursday. Vancouver-Paris: now three direct flights every week.

schedule services between Europe and

The Air Transat fleet of 17 aircraft

Canada and will be adding several new

serves more than 90 destinations in 25

flights from Vancouver this year.


Paralympic Winter Games and has

appearance and exceptional quality,”

Jason Bouwman, the sterling silver

said Ian E. Bennett, president and CEO

dollar features an image of a young

of the Royal Canadian Mint. “The first

person running with arms spread

extensive circulation coin program in

collector coins of 2009 are shining

like an airplane’s wings, symbolizing

relation to the Olympic Games ever

examples of our passion for crafting

humanity’s timeless dream of flight.

conceived by any mint worldwide, while

coins of outstanding beauty and value

In the background, the silhouettes of

also offering limited mintage collector

fighter developed by Lockheed Martin. The JSF is built in three variants: a conventional

for buyers from across Canada and

the Silver Dart, the Avro Arrow and a

coins and sets.

take-off and landing aircraft (CTOL) for the US Air Force; a carrier variant (CV) for the US

around the world”.

“Snowbird” Tutor Jet, illustrate Canada’s

Canadian history was made 100 years

rich aeronautic engineering legacy. A

undertaken to produce the most

Visit for Vancouver

December Name That Aircraft Winner: Congratulations Harry Lidder • Answer: F-35 Lightning The F-35 Lightning II Joint Strike Fighter (JSF) is a stealthy, supersonic multi-role

Navy; and a short take-off and vertical landing (STOVL) aircraft for the US Marine Corps and the Royal Navy. A 70%-90% commonality is required for all variants.

2010 keepsakes and gifts.

Get ready for the cold & frosty season with Vancouver Honda’s

Winter Specials Fall/Winter 10% OFF parts & labour over $100.00.

As a valued customer of ours with 100,000 Km or more on your vehicle - please take advantage of a 10% parts and labour discount available only to our Club Members.

SIGN UP NOW!!! SERVICE: 604.324.6632



January 26-27, 2009

PAMEA Symposium and Trade Fair, “It’s Your Future”

River Rock Casino, 8811 River Road, Richmond, BC Pacific Aircraft Maintenance Engineers Association (PAMEA) is a non-profit association founded to promote and project the aviation maintenance profession. Symposium attendees have an opportunity to receive update training and view a variety of new products being offered. For more information, call 1-866-37-PAMEA (72632), (604) 279-9579, or email

February 11, 2009

Free SMS Workshops for Aviation and Aerospace Executives

Presented by the Canadian Aviation Maintenance Council Sylvia Hotel 1154 Gilford Street, Vancouver, BC Information presented at the workshop will be extremely useful to all operators, airports and maintenance organizations that are required to implement safety management systems. The workshops will focus on the basics, benefits and implementation concepts common to all Safety Management Systems. There is no fee to attend and workshop attendance is open to all senior and accountable executives working in Canada’s aviation and aerospace industry. Morning Session: 9 – 11 a.m. Afternoon Session: 1 - 3 p.m. For more information, call Meghan Maack (613) 727-8272 ext. 225, or email mmaack@

February 17, 2009

Aviation Leadership Forum

Location to be finalized. The Aviation Leadership Forum provides an opportunity to contribute to Aviation Safety through improved leadership, cultural change, collaborative effort and organizational performance. Everyone is welcome. Topics include: Leadership Spirit: Principles and Success Stories; Leaders in Aviation: Sharing Knowledge and Best Practices; Safety 1st: Key Safety Issues and Initiatives; Leadership in The Cockpit: Redefining a Captain’s Role. For more information, call (604) 836-2359, or email

March 29-April 1, 2009

CHC Helicopter Corporation Safety and Quality Summit 2009

Fairmont Vancouver Hotel, 900 West Georgia Street, Vancouver, BC CHC’s 5th annual Safety and Quality Summit will once again gather the greatest minds in aviation safety for sharing best practices and methods of leveraging a safety management system to create a culture that anticipates and controls human error. For more information, call (604) 276-7500, or email

April 28-30, 2009

Airports Canada 2009 Exhibition and Conference

Hilton Lac-Leamy, 3, Boulevard du Casino, Gatineau-Ottawa, Quebec Canada’s largest airports sector conference, organized by the Canadian Airports Council—the voice of Canada’s airports. Now held every two years, nearly 200 senior airport sector officials are expected to attend. In addition to CEO-level executives from Canada’s airports, attendees include Canadian and international representatives of the many business and government sectors involved in the aviation sector. For additional information about sponsorships, contact Debra Ward at (613) 274-0691, or

• 3

By LARRY BERG, President and Chief Executive Officer

January 17, 2009

Richmond Curling Club, 5540 Hollybridge Way, Richmond, BC. Great Prizes!! 11 a.m. – 4 p.m. $25. Reservations (604) 635-3555 x119 or visit


President’s Corner

Upcoming Events Vancouver Transportation Club Bonspiel Curling Tournament



Looking Ahead To 2010


rom fluctuating fuel prices, economic uncertainty and

procedures to see where we can improve. Our goal is to

unprecedented winter storms, 2008 was a year of

provide a smooth travel experience for every visitor to YVR.

challenges as well as opportunities for us to demonstrate

We do this by reviewing and updating our processes in

our strengths. And as we look toward 2009, YVR is focused on

coordination with our business partners. Looking ahead to 2009, the Airport Authority is working

having our facilities ready for the 2010 Winter Games. As part of the many weather systems that hit nation-wide,

hard to ensure YVR is ready to welcome the world in 2010.

Vancouver received 45 cm of snow over a six-day period that

All of the airport’s construction projects are in full swing and

coincided with one of our busiest travel seasons. This near-

will be operational by years end. These include projects such

record-breaking snow posed challenges for anyone trying to

as Domestic Terminal upgrades, Canada Line stations and the

maneuver around Metro Vancouver and resulted in delays

Domestic Terminal’s C-Pier expansion. Work is well underway on a 6,500 square-metre expansion

and cancellations at airports across Canada, including YVR. Despite the weather challenges, more than 400,000

to the Domestic Terminal’s C-Pier facilities that will see the

passengers travelled through YVR on approximately 5,000

addition of five new gates with increased capacity for larger

flights during the week of December 22. Contrary to some

aircraft including Boeing 777s, and a new themed dining and

reports, YVR remained open for passengers throughout the

shopping area. Expansive west-facing views and original First

last two weeks of December.

Nations artwork will round out the new facility.

The airport stayed open thanks to the hard work from

The last two weeks of December were challenging for

business partners and YVR employees. From extending retail

everyone at YVR. In unprecedented weather conditions,

hours, to providing food and water to stranded passengers and

employees across the airport rose to the challenge and kept

calling out additional staff, this combined effort highlighted

YVR open, enabling passengers to arrive at their destinations.

how everyone contributed to the safe movement of people

With some adjustments to our plans and working closely with

and planes during challenging weather conditions.

our business partners, we look to 2009 with anticipation and

What we will do now is examine our processes and

will be ready to welcome the World in 2010. 

Community rises to needs of Richmond residents


ach December, the Richmond Christmas



grocery vouchers to low-income

Richmond residents so that every family has the opportunity to sit down to a joyful holiday celebration. More than 1,000 children, 15 years and younger, receive numerous gifts ensuring that no child needs to return to school in January without a wonderful story to tell. Some families are matched with a sponsor, who creates a personalized

Softball Slam: (l-r) Elizabeth Specht, Volunteer Richmond; Gary Eng, Summit Customs Brokers; Iris Lee, airport community Softball Slam; and Richmond Christmas Fund community chair Greg Halsey-Brandt.

food and gift package for their

donation of $4,000 to community

not be possible without the 120+ volun-

sponsored family based on the family’s



teers who contribute their time each year

needs. The number of families who

funds were raised at the July 2008

to help with registration, toy distribution,

receive hampers depends solely on

Softball Slam tournament, which was

data entry and fundraising events.

the commitment and generosity of the

organized by Gary K. Eng of Summit

If you’d like to help the Richmond


Custom Brokers and Sean Lee from

Christmas Fund in some way, please call

US Airways.

(604) 279-7035 or email christmasfund@

The airport community shared the spirit of giving by providing a



The Richmond Christmas Fund would

Your Airport & Sea Island Community Newspaper JANUARY 2009 | Vol. 16 | No. 2

YVR SKYTALK, the official newspaper of the Vancouver 

RICHMOND OFFICE: Suite 306 - 5400 Airport Road South Richmond, BC V7B 1B4 Tel: 604-736-6754 • Fax: 604-736-6750 Email:

International Airport, is owned and published monthly by Westco Marketing Ltd. for the travelling public and the more than 27,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher. ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261

Printed on Recycled Stock using vegetable based inks Please recycle this product.

Publisher: Associate Publisher: YVR Editorial Liaison: Contributing Writer: Creative / Production: Photography:

Patrick Stewart Joan Stewart Alana Lawrence Kate Donegani Peter Kutney James Martin Jim Jorgenson

4 •





British Airways scores high in customer satisfaction





Airways journey experience. Countering

with rude passengers as one of the

research is reporting its highest

industry trends, these results represent

most frequently-cited issues that cause

customer satisfaction scores

a double-digit point growth over last

in-flight frustration. However, travel

year’s figures.

experts claim that civilized travel is

since the survey began. The findings show an ongoing trend of increasing

In contrast, according to industry

customer satisfaction with more than

studies, 93 per cent of frequent fliers

70 per cent of respondents either very

say that aspects of air travel are either

or extremely satisfied with their British

getting worse or staying the same,

still possible despite these apparent obstacles. ”When passengers are confronted with issues like rude fellow passengers and poor customer service, they feel defeated and are unable to enjoy their

Community Corner

flight,” said Professor Robert Bor, an aviation clinical psychologist and

Despite record snow, holiday spirits shone at YVR

member of the European Association


problem. There are airlines, however,

By Layne Daggett

o quote Charles

car seats and keep families


for as many days required.



was the best of


times, it was the worst

hammered with record

gun rapidity last month.

Chaplain Layne Daggett.

Standing in line for a coffee


willingly Christmas

dinners to total strangers.

of times,” as YVR was

snowfall with machine-



for Aviation Psychology. “Issues around the cabin environment, crew/passenger relationships and lack of consideration for one another all contribute to this British Airways Club World seat, 747 upper deck.

that have made a real commitment to improving conditions both on the

you find the carrier’s flight cheaper

and what they have to offer. For

ground and in the air, and it has made

on another website, the carrier will

example, YVR helps customers relax,

all the difference in terms of customer

reimburse you to match the lower

eat, shop or work with more than 160



shops and restaurants, free WiFi and

One couple boiled 15

“Developments in customer service

dozen eggs on the evening

along with key pre-airport arrival steps

of December 23 instead of

can significantly help ease the stress

finishing their Christmas

of travel and address some potential

shopping. The next day

hot buttons that can lead to uncivilized

•No two airlines are alike nor are their fees and services. Review the

•Plan for comfort on long flights.

airline’s website before you book

Items like lip balm, eye drops, hand

so that you are aware of policies including baggage rules and fees,

travel behaviour,” said Bor.

Eve, I talked with a New Zealander

they borrowed a four-wheel-drive

wearing summer shorts, and asked

vehicle, picked up a team of 12

him why on earth he would come to

friends, worked for five hours,

Vancouver for weather like this. He


grinningly replied that he had never

wrapped sandwiches and delivered

research fares online—you may get

cell number and e-mail so they can

experienced a white Christmas and

them to the chapel by noon on

greater savings by booking on an

inform you of any changes to your

decided this was going to be the

Christmas Eve day so we could

airline’s website. Some carriers even

flight plans.

year, so had purposely detoured to

distribute them, at no cost, to

offer a “Price Promise,” where if

Canada on his way to Dubai. “What

appreciative passengers and over-

are my chances?” he asked. I told

worked staff. A community centre

him I would guarantee it: Canada’s

offered their shower facilities; a

first nation-wide white Christmas

local hotel generously offered 20

since I returned to Canada in 1971.

free rooms for the chapel to provide

“So, I guess you can blame me for

to needy persons on Christmas Eve.

this weather,” he sheepishly smiled.

“We want you to know Chaplain,

January 14 – February 1, 2009

“Gladly!” I exclaimed. “Most people

that this Christmas there is room at

Please select one item from each category

blame the Chaplain for an act of

the inn,” they said.




With so many kind gestures,

It certainly was the worst of

there are too many to thank by

times with passengers missing

name, however I would like to

flights and consequently family

acknowledge all those who took

holiday celebrations, weddings and

extraordinary measures and made

funerals. There were demanding

the journey to the airport in the


snow to assist those in their time





absorbing flack for situations they could not control. I encouraged and congratulated staff who slept at the airport for several nights in a row

of need. I also salute the airport staff for their professionalism and for not cracking under public, sometimes inordinate, pressure.

so they could work double shifts. Yet it was also the best of times. Airport staff and employees gave up their holidays to serve the travelling public. The airport community and local residents pulled together to assist passengers

Wishing you all a new year filled with the holiday spirit each and every day—and to rephrase the words of Charles Dickens—may the winter of despair melt into the spring of hope. 

in whatever way possible. Families phoned the chapel and offered accommodations. Teenagers were willing to bunk-up on the floor if elderly couples needed their beds. Parents phoned to offer their infant

Layne Daggett is Chaplain of the Vancouver Airport Chaplaincy, an interdenominational organization, which ministers to those who use or visit the airport. For more information, call (604) 303-3010 or visit

Some of Bor’s tips for a more civilized

food service and other important booking decision information.

travel experience include:

additional facilities.

•Take advantage of the Internet to •Ensure that you give your airline your •Beawareofyourterminalsurroundings

sanitizer, ear plugs, a mini toothbrush and toothpaste, a pack of tissues, an eye mask and lozenges don’t take up much room and can make you feel less stressed and more at home while you’re in the air.






passengers and their space. If you’re travelling with children, bring something to occupy them with or check that your airline offers special kids entertainment and food


Dine Out Menu 2009 Appetizer Classic Caesar Salad Or Tossed Green Salad Or The Daily Soup Main Course Stuffed Yorkshire Pudding Or Wild B.C Salmon Or Tandoori Chicken Breast Desserts Bread Pudding Or Elephant & Castle Brownie


(Not including Taxes or Gratuity) Reservations Required

services. More information and tips on making the travel experience more civilized can be found at





Air Transat’s ‘Ho-Ho-Holiday’ tradition



himself appeared, and in keeping with

and for the wish

hundreds of lucky children at

tradition, distributed gifts to the excited


YVR on December 16, when the


part—it gives them





Children’s Wish Foundation partnered

Air Transat marked the occasion

so much joy. We are

with Air Transat for a special Search for

by presenting the Children’s Wish

delighted that Air

Santa flight and holiday celebration.

Foundation with a contribution of

Transat is here to

The adventure began in the morning,

$1-million, funds raised in part by Air

help us make this

as children and their families arrived at

Transat employees as well as the airline’s

unique day possible

the Air Transat check-in counter to collect

Change for Kids program, which collects

for these kids, for

their boarding passes for the North Pole.

currency from passengers on return

whom illness is a

Approximately 250 passengers climbed

flights from holiday destinations.

daily struggle.” Air Transat has

(Left) Roderick Ramage, regional manager Western Canada, Air Transat, presented a cheque for $1-million to Susan Steffens, chapter events coordinator, Children’s Wish Foundation and Amber Dyce (furthest right) chapter director at the airline’s special annual flight in search of Santa for children with lifethreatening illnesses.


“The [Children’s Wish] Foundation is

after enjoying a celebration complete

fortunate for the support of Air Transat,


with music, cookies, hot chocolate

a platinum partner for four years,” said

with the Children’s

and entertainment in the form of

Amber Dyce, BC and Yukon Chapter


face-painting, a gang of happy elves

director, Children’s Wish Foundation of

since 2004 and has donated more than

and Airnest, the Air Transat mascot.

Canada. “This event is one of the year’s

$3-million to date.

During the 90-minute flight, Santa Claus

most anticipated for the Foundation

destinations served from YVR, including


Cuba, the Dominican Republic and

delighted to assist logistical

arrangements this


including arranging for the use of one of the new gates in the





up to and during Games time. Hours

YVR lately, you may have been

are flexible, roles are varied, and the

welcomed by a Green Coat

airport environment is dynamic and

ambassador, one member of a large team at YVR that is taking customer care beyond, every day.


Photos: Kent Kallberg

the nearby 114,000litre aquarium and


its collection of rockfish and sea stars. Visit

The Airport Authority and Canada

Vancouver International Airport is

you may have about volunteering at

honoured to be served by volunteer

YVR, Vancouver Airport Authority is

customer service ambassadors. Green

hosting open houses on the following

Coats volunteers can be found stationed


throughout the terminals and are

Date: Friday, January 30 and Saturday,

identified by their distinctive green jackets or vests and warm smiles. Green Coat volunteers assist travellers with directions, provide information on

January 31, 2009 Time: 10 a.m. to 2 p.m. Location: Domestic Terminal Building, Level 4, in Boardroom 4106.

services available in the airport, and even

The Boardroom can be found by

act as unofficial tour guides, informing

taking the elevator behind the Customer

customers of the many features and

Care counter on Level 3 of the Domestic

attractions to be found in Vancouver

Terminal Building. Boardroom 4106 is

and British Columbia.

located directly across from the elevator

As YVR prepares to welcome the

landing on Level 4. Please park in the

world for the 2010 Winter Games, the

YVR parkade. Complimentary parking

search is on to recruit more Green

passes will be provided.

Coat volunteers to join the team, to help provide care to customers leading

Please RSVP to or call Dana Priolo at (604) 276-6802.


information on Air Transat holiday

One of the more than 220 Green

Coats volunteers at YVR who provide

customer care throughout the terminals.

For a chance to meet existing Green Coat volunteers and to ask any questions


children could enjoy


Recruiting for volunteers: Join YVR’s Green Coats hances are if you’ve been to




(Right) Tamara Christie, Air Transat, plays helper on the flight. The airline hosted 110 children who received gifts from Holt Renfrew and Santa.

aboard an Air Transat Airbus A310


Agency with

• 5


here for


Vancouver Airport Chaplaincy a Quiet Place... ...for quiet reflection, prayer, meditation relax, listen to music, eat your lunch, read a book. a Safe Place...

Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email:


6 •





Free air with adventure cruises on the expedition ship Polar Star


xclusive Tours is offering free

of Zodiac inflatable landing craft to

specialists in areas of marine biology,

flights from Vancouver with

take passengers ever closer. A former

ornithology, geology, and history—who

three adventure itineraries on the

icebreaker, Polar Star carries only 100

will enhance the cruise experience as

passengers, which allows passengers the

they lecture and guide these amazing destinations.

expedition ship Polar Star. Polar Star has experienced staff, good

opportunity to share in the enthusiasm

facilities, spacious on-deck viewing, a

and knowledge of the team of onboard

unique open bridge policy and a fleet




Travel Talk

The first voyage with free flights is an 18-night voyage to Antarctica, South Georgia and the Falklands from

Customs Customs Brokers & Consultants Brokers

Summit Customs Brokers

February 24 to March 14, 2009. From Ushuaia at the southern tip of South America, cruise through the Drake Passage to the South Shetland Islands en

to the Canaries, Salvagens, Desertas,

In Northern Ireland, see the legendary

route to the Antarctic Peninsula and the

Madeiras and finally Ponta Delgada in

Giant’s Causeway, raised by volcanic

“Aviation Specialists”

Weddell Sea. Sail on to South Georgia,

the Azores. Absorb the sensations of

activity in ancient times, then visit

Head Office / Airport

then voyage to the Falkland Islands

island life, each grouping unique unto

Bushmills Whisky Distillery to test the

before returning to Ushuaia.

itself. Each day brings a new adventure

spirits there, and see Rathlin Island,

that includes visiting protected natural

with its fantastic bird cliffs. History


reserves, boreal forests, volcanic sites,

buffs will be interested in the Iron Age

independence and all wildlife prepares

and cobblestone streets rich in history

fort at the Isle of Colonsay, and in the

for the coming winter. It is also a very

and culture, and viewing the spectacular

grand abbey at Iona, where many early

good time for whale sightings, and a great

island countryside.

Scottish kings are buried. In the Outer

Airport Office: Tel: (604) 278-3551 FAX (604) 278-3291 B.C. Cont. U.S.A. Toll-Free 1-800-663-4080

Pacific Hwy. (Border) Tel: (604) 538-8414 FAX (604) 538-8148 Offices in Dawson Creek, Kelowna, Osoyoos, Penticton, Prince George, B.C. Whitehorse, Yukon, Vernon

4 Airport Job Training Free Information Session January 14, 2009 Burnaby Central High School 7p.m.

604-664-8888 programs/continuing

This is the time when fledgling penguins




itinerary for bird watching enthusiasts—

The third voyage with free flights

Hebrides, learn the tale of “Whiskey

various penguin species, albatross, skua,

is to U.K., Ireland and the Hebrides

Galore” at Friskay. Birders will delight

petrels, and sheathbill may be on view.

May 7-18, 2009. Embark in picturesque

in possible sightings of gannets, puffins,

Other wildlife, such as seals and a variety

Dartmouth, and finish in the Scottish

razorbills and guillemots at Lunga in

of whales are also to be seen.

coastal town of Oban, not far from

the Inner Hebrides, before ending your

The second cruise offered with free

Glasgow. Highlights include visits to

cruise in Oban.

flights is an 11-night cruise April 2-19,

the beautiful Isles of Scilly off Land’s

2009, to the Macaronesia Islands, a

End, the UNESCO heritage site of the


remote and magical collection of

Skellig Rocks off western Ireland’s

information, call your travel agent or

Atlantic archipelagos off the west coast

Dingle Peninsula, and to Aran Island,

Exclusive Tours at 1-800-268.1820, or

of Africa. Cruise from Cape Verde

where the famous sweaters are made.


For cruise rates and availability, itineraries






Transat renews call for sustainable tourism projects



• 7

ransat is renewing its call for

must be submitted by non-for-profit



the program in 2007, we were able

•The restoration or development of a

project proposals for sustainable


organizations that are committed to

to gauge the drive and dedication of

heritage or historic site or building,



increasing numbers of communities

with a view to preserving it; and

through tourism


tourism projects that enhance

Transat has thus far partnered in

the tourism potential of a community

eight sustainable tourism projects in

responsibly and sustainably,” said Lina

and organizations which are ensuring

or region in its 60-destination countries.

Canada, France, Tunisia and Cuba.

De Cesare, president, tour operators,

the preservation and enhancement

negative impacts related to tourism.

Transat. “Right from the inception of

of natural and cultural heritage, and












WestJet and Southwest Airlines sign code-sharing agreement



ast month, WestJet and Southwest

commercial distribution. “We have

Airlines signed an agreement

negotiated the terms that will

that will allow the two airlines to

ultimately bring great value to our

deliver code-sharing capability in late

customers and to our respective

“This (code-share) agreement is an

2009. A Memorandum of Understanding

shareholders. Getting the agreement

important step in implementing our

between the airlines was first announced


strategic plan and bringing us a step

on July 7, 2008.

present for both airlines.





service to Canada itself.


Southwest Airlines now offers its

and more than 3,400 flights while giving

towards the implementation of

customers the ability to book flights

Southwest access to our network of 55

our joint code-sharing program in

to Canada on WestJet via a convenient

cities and more than 400 flights each

2009,” said Dr. Hugh Dunleavy,

online link to WestJet’s booking portal

day.” said Dr. Dunleavy.







of applications is May 11, 2009, and

cares about local populations and

selected projects will be announced

the environment. We are working on

in the fall of 2009. Proposals will be

various fronts to foster the sustainable

reviewed and their merit established by

development of our company as well

a committee composed of Transat staff

as our industry, and our support for

members in Canada and Europe.

multi-tiered approach.” cultural heritage, including:



An application form and all details of the program can be found on Transat’s

Proposals can focus on natural or

closer to accessing Southwest’s 64 cities


practising tourism development that

projects at destination is part of this

Southwest Airlines does not offer

•Projects aimed at diminishing the

website in the section “Social Responsibility – Our philanthropy


conservation or improvement of a natural site or ecosystem;

•The environmental enhancement or

policy.” Transat has supported a variety of projects in Canada, including active support for WWF-Canada, which has

rehabilitation of an existing tourist

begun developing an environmental


management system in Cuba.

WestJet’s executive vice-president,

WestJet partners with Mokulele to serve inter-island Hawaiian travellers


estJet has partnered with Mokulele Airlines, an interisland airline based in Kona,

Hawai’i. The partnership, designed to enhance service for inter-island travellers, follows an announcement in November by WestJet that the airline was increasing its Hawaiian service to 23 flights per week. The partnership with Mokulele allows those guests travelling with WestJet greater access and convenience in connecting to the many islands served by Mokulele as well as providing the people of Hawai’i greater access to WestJet’s network of 51 destinations. “We are proud to be sought out as a partner by an airline with the kind of award-winning reputation that WestJet enjoys,” said Bill Boyer, Mokulele CEO. “This alliance increases vacation options for Hawaiian residents who may find Canada more attractive in these hard times since the American dollar goes further in Canada. I recently flew on WestJet to Calgary and was impressed with the inflight experience. Their customer service is one reason why they are one of the most profitable airlines in North America.” Mokulele and WestJet will promote each other on their respective websites. WestJet Vacations, a division of WestJet, will also be selling sightseeing air tours on Mokulele Airlines. Mokulele Airlines is a locally owned and operated inter-island airline based in Kailua-Kona, Hawai’i. The airline is a scheduled U.S. carrier with commuter services and jet service operated by Shuttle America. Mokulele also offers volcano tour flights as well as interisland cargo service.

January 26TH – January 28TH Come, meet your friends, have breakfast and participate in the AGM on January 26th at 08:00 Transport Canada presentation follows at 10:30. Visit our website for more details. Reduced Rates at the newly expanded River Rock Hotel if booked early through PAMEA.

8 •





CATSA strengthens efforts to inform passengers


ast month, the Canadian Air Transport




develop new communications initiatives


• CATSA found out that, during a

extensive survey on the perceptions and

typical day, 10 per cent of travellers

restrictions and help improve the flow

surrender an item at the security

of screening lines.


Liquid, gels, aerosol


of key aviation security service, unveiled information

Key Findings:

The new approach is based on an

corporation responsible for the provision an





to better inform air travellers about

understanding of pre-board screening restrictions. CATSA interviewed nearly 6,000 Canadian travellers in intercept

• As many as 42 per cent of passengers are uncertain about the nature of the

to increase the understanding of the


further screening is necessary, you



being prepared when passing through

and telephone surveys between June


liquids, gels and aerosol in containers

a security checkpoint at Canadian

and December 2008.

The survey results led CATSA to

larger than 100 ml must be stored in checked baggage. Containers smaller than 100 ml are allowed in carry-on bags provided they are placed in a one-litre, resealable plastic bag. One resealable bag allowed per passenger.

ALL YOU CAN EAT BUFFET! Lunch $10.95 • Dinner $18.95 • Late Nite $12.95 $1.00 Extra on Friday, Saturday, Sunday, Long Weekends and Holidays


The following are some tips to

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have the option to remove your body piercing in a private search room as an alternative to the physical search.

• Items such as keys and loose change need to be removed from your pockets prior to passing through the walk-through metal detector.

• Remove

laptop computers, video

cameras with cassettes and cameras

Checkpoint alarms

Special Offer

covered by clothing, you may be subject to a physical search. If

restrictions CATSA

• Belt buckles • If you have a body piercing in areas

minimize your chances of setting off the alarm at a pre-board screening checkpoint and avoiding a physical

with film from their carry-on cases at the security checkpoint and place them in the tray provided. You do not need to remove any other personal electronic devices (cell phones,

search. While it is not necessary to remove

portable media players, MP3’s etc.)

small jewellery items (rings, earrings,

from your carry-on baggage. These

watches) or eyeglasses at pre-boarding

items will not be damaged by the

checkpoints, you can save time by not

screening equipment.

wearing large amounts of jewellery or

• Pack outer coats or jackets and suit

metal items or by placing such items in

jackets in your carry-on baggage or

your carry-on baggage before you get in

place them in the tray provided for

line. If you are wearing metal items when


proceeding through the walk-through


metal detector, you may be required to

If you are wearing boots, platform

undergo further screening, which may

shoes, footwear with a flat sole or

include hand “wanding” and a physical search. These items include:

• Pins,

necklaces, bracelets, rings,

watches, earrings, cuff links, lanyards or bolo (“cowboy”) ties

• Clothing with metal buttons, snaps or studs

heel, or footwear containing metal, you may be asked to remove your footwear for further screening. You should also wear shoes that can be easily removed if further screening is required.

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• 9

Money Matters

Despite reports, there is cause for optimism



he New Year has begun with

debt— a car loan, a line of credit or a

to get. A quick look at

Canada, our banks are not immune to

away inflation, recession, and an OPEC

reports of a worldwide recession,

mortgage. Since June of last year, the

com showed terrific deals this winter—a

the U.S. housing/sub-prime problems,

oil embargo. The market then rose 210

job losses and lower stock and

prime rate in Canada has dropped from

seven-day cruise on Celebrity Summit

but they are still among the best in the

per cent over the next 5 years.

housing prices, all of which have created

6.25 per cent to 3.5 per cent and it

departing March 7, not including air

world. Indeed, the Davos-based World

Investors can use these lessons to

a heightened sense of anxiety for

may well go lower. Borrowers who have

Economic Forum ranks Canadian banks

remember that staying fully invested

consumers. However, while I do not in

loans tied directly to the prime rate

as number one out of 134 countries.

can give them an opportunity to fully

way wish to minimize the harsh financial

have already benefited with lower rates.

Stock buying opportunities

participate in the market’s long-term

impact on those directly affected by the

Those with longer-term amortization

global crisis, I will point out that there

rates are patiently waiting for lower

are a number of positive aspects that

rates. Conversely, small businesses are

come with a recession—rapid change usually brings both advantages and

facing higher interest rates and may be

or taxes, was listed at $449. A similar cruise on Norwegian Pearl for February 22 was listed at the same price. Both cruises included port charges.

Secure Canadian banks Central banks around the world have invested in and committed funds

having a challenge getting credit.

to support the banking system. In

disadvantages. Here are some of the “positives” to consider.

Lower commodity prices Gasoline prices at time of writing are in the 70 to 80-cent range in B.C. This is the most visible benefit for consumers from the recession. In 2003, the U.S. had a little over 200-million automobiles, according to auto analyst Leslie Miller. If the average American saves $100 per month on gas, then the US saves $20-billion per month. Now imagine how that multiplies out for the entire world. That is an enormous savings in consumers’ pockets.

Travel bargains

contrast to the 1930s, when hundreds

Cruise and tour companies will be

of banks failed and there was no

more aggressive in discounting off-peak

deposit insurance, retail investors can

packages in 2009. Deals will be possible

take comfort in the strong and public

at spring break/summer, but tougher

backing the banking system receives. In

however. The price for aluminum, copper,


“Getting away has never been this

opportunity to make multiple

good, especially with Air Canada’s


at least 50 per cent and eventually





said Charles McKee, vice president

On sale in Canada and the U.S. until

consumers. Lower commodity prices are

of marketing at Air Canada. “Each

January 28, 2009, and good for travel on

certainly benefiting manufacturers who

aircraft features new interiors and

Air Canada and Jazz between January

consume these in their production.

15 and May 3, 2009, the ‘Escape Pass’

Lower renovation costs

provides flexibility, ease of booking, plus

Some construction material costs will

Aeroplan Miles. Available in packages of

drop due to the decline in commodity

four or eight one-way trips and valid for

prices. Additionally, as the construction

either three days (Tuesday, Saturday,

trade slows, labour costs will also drop.

Sunday) or seven days of the week, the

A friend of mine in the renovation

‘Escape Pass’ starts at as little as $520

business put it this way: “During the

for two return trips. In


personalized, seatback digital audiovisual systems with hundreds of hours of in-flight entertainment and a power plug at every seat.” In Canada, the ‘Escape Pass’ is sold by zones corresponding to each of the country’s four main regions -- The Atlantic, Central, Prairie and West/North.



and gloomy market sentiment. Fidelity

since the market has usually climbed

Investments recently reviewed rolling

significantly by then.

five-year returns over a 50-year period.

Hang in there. Stay invested. Ignore

They found that the best five-year return

a lot of the news. The recession will

on Canadian stocks began in July 1982,

eventually pass.

when Canada was in the depths of a recession, after which stocks gained 240 per cent. The next-best five-year period began in November 1975, amid run-

Peter Kutney is a financial planner with Partners in Planning in Vancouver. He can be reached at (604) 438-1603 or

Regency Realty Ltd.

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For each zone there are four variations

to bid on small to mid-size jobs. So

purchase the ‘Escape Pass’ have the

of the pass--Domestic, Domestic Plus,

if they bid at all, they built in a profit

option to buy a special bonus pass for

Transborder and Transborder Plus—

margin of 30-35 per cent. As business

$199 per person for travel to select

allowing travel within and to neighboring

slows this year, that margin will shrink

International destinations (London,

zones or across Canada and the USA.

to 15 per cent.”

Paris, Sao Paulo, Bogota, Lima or Hong

Learn more about how to select and

Kong). The bonus pass is on sale until

use Air Canada’s Flight Passes at www.

March 31, 2009 and valid for travel

Most Canadians have some sort of

safe” to invest is often a poor strategy,

refurbished North American fleet,”

some of the savings will be passed to

Lower interest rates

market is during periods of pessimism

between April 14 and June 15, 2009.

Pass’, giving customers the

wheat, nickel, etc., has been reduced by

boom times, contractors were reluctant

upward trend. Waiting until it “feels

Air Canada encourages getaways with ‘Escape Pass’ ir Canada has launched ‘Escape

It goes further than just gasoline,

The best time to invest in the stock

Planning is Key

Whether you are doing a flight plan, a maintenance plan, or a service plan, you know the importance of planning. So call an investment professional to review your mutual fund investment portfolio. We can show you how mutual funds can help you reach your goals for retirement planning, estate planning, and education planning. Call Peter Kutney today at 604-438-1603. Sponsored in part by:

Mutual Fund Dealer

Read a fund’s prospectus and consult your investment professional before investing. Mutual funds are not guaranteed; their values change frequently, and past performance may not be repeated. Investors will pay management fees and expenses, may pay commissions or trailing commissions and may experience a gain or loss.

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10 •





B.C. partners with Boeing on unique aerospace research


nder a partnership funded

better travel conditions for the public

by the province of B.C. and


internships usually last four months. “We welcome this opportunity to help

Boeing Canada Operations Ltd.,

The graduate student internships

further British Columbia’s technological

students from the University of British

are part of ACCELERATE BC, a four-

and analytical capabilities,” said Ken

Columbia and Simon Fraser University

year program supported by $10-million

Goosen, president of AeroInfo Systems.

will take part in 100 internships over the

from the Province. It is administered by

“As a division of the Boeing Company,

next five years with Boeing’s Richmond-

MITACS, a national research network that

we are excited to be able to work with the

based AeroInfo Systems division, using

brings together university researchers

universities to develop this discipline,

a new multi-disciplinary field called

and companies on collaborative projects.

while at the same time looking for

visual analytics.

Now in its second year, ACCELERATE BC

ways to improve aircraft efficiency and

has matched more than 350 interns

reliability. We look forward to bringing


with B.C. businesses and organizations

visual analytics to the forefront of


in the life sciences, clean technology,

mainstream data analysis.”

Visual analytics combines computer science, design

mathematics, and



natural resources, energy and business

Since 2001, British Columbia has

representation of large volumes of data,

services. The target of the program is

invested more $1.7-billion in research

sometimes unrelated, to help analysts

650 internships.

and innovation, which has brought in






another $1-billion in research funding

solve problems. Projects at AeroInfo

ACCELERATE BC is a great example of

from other sources. Government is also

will include aircraft safety, maintenance,

how university-based researchers can

funding 2,500 new graduate student

engineering, manufacturing and parts

add tremendous value to B.C. industry,”

spaces at the province’s four research-


acquire insight that will help them



said Jim Brookes, president of the

intensive universities by 2010, as well

“Research is a cornerstone of B.C.’s


as providing $10-million for graduate

economy, which is why we’re supporting

“Even in these tough economic times, it

student scholarships.

graduate students to work with industry

makes good business sense to develop

“Graduate students bring enhanced

to find innovative solutions to ongoing

the products of tomorrow by making

skills to B.C. industries and contribute

challenges,” said Ida Chong, Minister

small investments in R&D today.”

to innovation in the tools used by all

The province of B.C. and AeroInfo

workers,” said Murray Coell, Minister of


Systems are each providing $750,000

Advanced Education and Labour Market

for research. “This partnership with

for the 100 internships, for a total


Boeing’s AeroInfo Systems involves

of $15,000 per graduate student. The

often hired by these businesses upon

the largest investment in internships

federal government’s Industrial R&D

graduation, internships also increase the

from the private sector so far, and has

Internship program is contributing

retention of highly qualified personnel

the potential to give B.C.’s aerospace


in B.C. that are so necessary for our

sector a competitive edge and create

management, training and travel. These

of Technology, Trade and Economic Development,












1. 6. 10. 14. 15. 16. 17. 18. 19. 20. 22. 24. 25. 26. 29. 30. 31. 37. 39. 40. 41. 44. 45. 46. 48. 52. 53. 54. 58. 59. 61. 62. 63. 64. 65. 66. 67.

Swordfights Male deer Sleigh Spring month Thin square of linoleum German for “Purple” Singer _____ Judd Gulf of the Arabian Sea By mouth Gathering Plantation Plant of the onion family Crucifixion devices Vacation boat trip Modern day Persia ____ Kong, China Loyalties Solemn affirmations Recent Claw of a crustacean Living substance of a cell 365 days God of war (Greek mythology) Capital of Montana Handyman’s equipment Singer/dancer ____ Falana To be against The middle fleshy layer of a fruit wall Moistens Dross Genus of spruce trees Great Lake Singer ____ Braxton Go in French for “Lakes” Numerical fact Writing tables

8. 9. 10. 11. 12. 13. 21. 23. 25. 26. 27. 28. 29. 32. 33. 34. 35. 36. 38. 42. 43. 47. 48. 49. 50. 51. 52. 54. 55. 56. 57. 60.

Beer Officer Narrow openings Units of former Italian currency Make delighted Valleys Meat from cows Pertaining to sound Work teams Hack Lion sound Until Concepts Arm of a large body of water Tasmanian wolf Electrical engineering group Style Actress ____ Gilbert Immerses Catholic “Fathers” Units of conductance Sneaked away to marry Drying cloth Classical musical theatre Pertaining to vision Experiences defeat Respectable or legal Maori for “Prestige” Portrays Stink Even scores in golf Piece of land

Answers - December 2008


1. 2. 3. 4. 5. 6. 7.

Comedian ____ Carvey Javanese poison tree God of love (Greek mythology) Glare of publicity Thick slippery substances Stem Neat


Michael J. Culhane BSc BA LLB ATPL Barrister & Solicitor 604.279.0179






• 11


Tel: 604 736-6754 •  Fax: 604 736-6750 E-mail:



Let’s Go Snowshoeing!! Only 30 minutes from downtown Vancouver and yet a world away, Natural Trekking will take you there!

Are you looking for an award winning auto service shop?

Chestnut Tree 604-327-7112

Bed & Breakfast Comfortable accommodation,

We will pick you up and drop you off all you need to do is bring your camera and the desire for adventure. No experience is necessary. Call Lois at 604-836-2321


2008 winner: Georgia Straight Readers’ Choice Award: Best Auto Repair Shop 2008 winner: Vancouver Courier Readers’ Choice Award: 2nd Best Auto Repair Shop


Don’t miss out on your chance of owning a piece of the sunny SOUTH OKANAGAN Featured property this month: Summerland, B.C. 17+ acres, large home, shop, many out buildings


PRESENTLY HIRING FOR AIRLINE RAMP AGENTS GREAT EMPLOYEE REFERRAL PROGRAM EARN UP TO $1000.00 Ability to work in adverse weather conditions Shift work, 24 hour operation Offloading and Loading baggage and cargo Operate ground support equipment Training program provided EXCELLENT BENEFITS PACKAGE · FULL HEALTH · TRAVEL PERKS · UNIFORM · PARKING EMAIL YOUR RESUME TO: You must be a Canadian citizen or landed immigrant-IM1000 or Permanent Resident.


Hold a valid Class 5 BC Drivers License and have your own means of reliable transportation

with special discounts for airline personnel. Five minutes from airport, in Richmond. Free pick-up to and from airport. Phone Penny or Ross (604) 273-1198 E-mail: Web site: www.bbcanada. com/2011.html

EMPLOYMENT OPPORTUNITIES Help Wanted Full & Part-Time Positions Available Apply in store Are you looking for a new career or parttime employment opportunity working with other aviation-minded people? Aviation World is currently seeking enthusiastic, customer-focused individuals for positions in our YVR store!

Al Vandermey ****PIC*** Take a Tour Toll Free: 1-866-494-7321 Email:

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Security Shift Supervisor Securiguard Services Ltd is seeking well – qualified candidates to apply for the challenging position of Security Shift Supervisor at the Vancouver International Airport.

Applicants should be in excellent physical condition and must have: ●A background in policing, civil aviation or corporate security ● Demonstrated supervisory and investigative experience ● Excellent communications skills ●A high level of computer literacy You will receive a salary of 50k+ and 2 weeks of paid vacation per year. Please forward your résumé and a letter of introduction to

HEALTH & BEAUTY For cleaner skin and healthier life… Hot Spring Day Spa Relaxing Body Massage Special 35 Minutes - $25.00 45 Minutes - $40.00 60 Minutes - $50.00 (you’ll enjoy it!) Non-sexual

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Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM 8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back

12 •






Your Airport & Sea Island Community Newspaper