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YVR Employee Named





Airbus A380 Begins Commercial Service

ACI-NA ‘Person of the Year’

irports Council InternationalNorth America (ACI-NA), which represents local, regional and state governing bodies that own and operate commercial airports in the United States and Canada, has recognized Susan Stiene, director, retail and passenger services for Vancouver Airport Authority, as the first winner of its “Person of the Year” award in the ACI-NA 2007 Concessions Contest. The award recognizes an individual who has enhanced the North American airport concession industry through his or her time, involvement, and expertise. Judges recognized Stiene for her many significant achievements at YVR’s 160-unit concession program. She was credited with the innovative, customer-focused and financially aware program that has transformed YVR concessions. Since joining YVR, sales of food, beverage, retail and services have increased 21 per cent, thanks to her key initiatives of growing non-aeronautical revenues, improving the customer experience and reengineering airport processes. Now in her eighth year at YVR, Stiene furthered partnerships with tenants through “field trips” to learn best practices at other airports, developed a no-cost training program for tenants, and proactively addressed labour shortages through a retail career-preparation course for local high-school students. She also demonstrated her leadership through process-reengineering programs for passengers and through her efforts to restore the sales of liquids, gels and aerosols at Canadian airports following August 2006 regulation changes. The award was announced during the ACI-NA Airport Concessions Conference in Chicago, held earlier this month. The annual conference brings together airport management and concessions professionals to examine the trends and best practices in airport retail planning, goal setting, and key operational and management issues.

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ast month, an Airbus A380, powered by the new Engine Alliance GP7000 engines, touched down at YVR as part of the aircraft’s certification process. Arriving from Bogota, Colombia, the aircraft was carrying 43 Airbus employees and testing equipment. This was the second time the A380 has visited YVR; the first visit took place in November 2006 amidst unusually wintry conditions. During its visit, the A380 was parked at Gate 64 in the new International Terminal wing, where

the Airport Operations team had the opportunity to test the automated gate guidance and doubleheaded bridge systems on the aircraft for the first time. The tests worked well, proving that YVR’s new facilities can easily handle these newer, larger aircraft of the future. After the Vancouver stop, the aircraft departed as scheduled for Osaka, Japan, continuing its technical route-proving exercise to replicate a continuous, typical airline schedule. Two weeks later on October 25, the A380 made

its debut as a commercial carrier with a sevenand-a-half hour Singapore Airlines flight between Singapore and Sydney, Australia. The majority of the seats on the two legs of this flight were sold on eBay, with all the proceeds of S$1.9-million donated to Singapore and Sydney charities and a global humanitarian organization, Médecins Sans Frontières. Singapore Airline’s three-class A380 features a brand new cabin class—the Singapore Airlines See AIRBUS,


Dutch Visitors Win Aldeasa Launch Promotion


arlier this year, Aldeasa opened 12 duty free stores at YVR. Headquartered in Madrid, Spain, Aldeasa is one of the top-five largest, international duty free retail operators. Operating in 16 countries on four continents, Aldeasa chose Vancouver as its first location on the North American continent. Additionally, Aldeasa opened a downtown location that allows customers to preorder their products and pick them up at YVR, right before their flight. To celebrate its North American debut, during the months of July to September, Aldeasa, in partnership with the Lower Mainland Lexus dealers, launched a raffle for a 2007 Lexus IS 250 AWD valued at approximately $55,000 including taxes. The winner

The Vancouver welcoming committee for the inaugural Vancouver-Auckland Air New Zealand service was comprised of Canadian government, tourism officials, Maori leaders and Musqueam band members.

Air New Zealand Celebrates Inaugural Vancouver-Auckland Service Photos: By Jim Jorgenson


arlier this month, Air New Zealand’s inaugural non-stop flight from Auckland, New Zealand landed at YVR. The new service reduces travel time by six hours to a little over 14 hours in total. Along with New Zealand Minister of Trade, Honourable Phil Goff, a delegation of more than 30 New Zealand business and political leaders arrived on the flight. The New Zealand delegation was hosted by John Palmer, Air New Zealand chairman, and welcomed by the Honourable David Emerson, Minister of International Trade and Minister for the Pacific Gateway and the Vancouver-Whistler Olympics, and Rod Harris, Tourism British Columbia president and CEO. The official welcome ceremony at YVR included a gifting of a specially woven cloak from Air New Zealand to Minister Emerson, and a First

Nations welcome. New Zealand Maori leaders also took part in the ceremony by providing a Karakia (blessing). With the launch of the year-round, non-stop service, Air New Zealand will provide three flights each week between Vancouver and Auckland during the months of November through March and July through August. The service will be available twice weekly in other months, offering Canadians access to a variety of experiences throughout the seasons. “The timing is perfect for a new direct service between our two countries,” said Roger Poulton, Air New Zealand vice president – the Americas. “All indications are that this route will be among our most popular international ones. “We anticipate our Canadian customers will appreciate that the service is a fast and convenient route to many Australian destinations, too,” said Poulton. Currently, more than 46,000 Canadians visit See AIR NEW ZEALAND CELEBRATES,






The premium brand Lexus IS 250 AWD, on display at YVR from June 28 to September 26, was the grand prize in the Aldeasa YVR launch promotion.

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Toyota • Honda • Nissan • Hyundai • GM • Ford • Chrysler Over 1,200 To Choose From!


07 Toyota FJ Cruiser, “Every option” #281


07 Chevy Colorado XCab, 4x4 #1093

07 Ford Edge, “A beauty” #265

07 Dodge Grand Caravan, “People

08 Ford Escape, “Next to New” #243

Mover” #218

07 Dodge Caliber, “A Winner” #263

07 Ford Explorer SportTrac, leather #1173

07 Ford Focus, “Outstanding Value” #280

07 Ford Escape 4x4 #292

07 Ford Freestyle, “Another Winner” #272

07 Freestar Sport Family ent. #164

07 Pontiac G5, “Wow, 40% off” #325 07 Cobalt 2 Dr., “Save thousands” #187

07 Santa Fe AWD, “Bargain” #264

07 Chrysler Pacifica, “Only 16,000km” #132

07 Santa Fe, 2-wheel #289

07 Dodge Magnum SXT #220

07 Suzuki Grand Vitara X17, 4x4, loaded #339

07 Dodge Nitro, “The Hot One” #219

07 Toyota Sienna Family wagon #214

07 Hyundai Accent, “Almost Free” #307

07 Rav4 4x4, “All the toys” #283

07 Hyundai Sonata, “Luxury” #065 07 PT Cruiser, “Family Fun” #035 07 Nissan Maxima, “Full-size luxury” $303 076 Cadillac DTS Leather, OnStar #204 07 Hyundai Elantra, “Very nice” #232 07 Chevy Malibu Max 4 Beauty, skyroof #205 07 Mazda3, “Strong seller” #024 07 Mazda 5 Hatchback #317


06 Chevrolet Uplander LS, loaded #131 06 Dodge Caravan, “People mover” #130 06 Ford Escape 4x4 #294 06 Ford Explorer, leather #287 06 Ford Freestar wagon master #419 06 Ford 15-pass. Van XLT #181 06 Pathfinder SE, Off-road #420 06 Sienna Van, 7-pass. #006

07 Pontiac G6, “Wow, 35% off new #168

06 Toyota Sienna 8-passenger #092

07 Saturn Ion 3 Quad Coupe #120

06 Cadillac Escalade Pearl, “A beauty” #275

07 Toyota Camry Luxury #369 07 Toyota Corolla, “Hot seller” #085

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07 Toyota Camry Hybrid “At a huge discount” #301

05 Dodge Caravan Family Van #184

07 Toyota Camry, Special, leather #097

05 Ford F150 FX4 SuperCab 4x4 #141

07 Toyota Matrix, “Big, small car” #1020

06 Mazda 3, “Big seller” #040

05 Chevrolet Optra, “Gas miser” #249

05 Ford Ranger, black, 2-wheel #160

07 Toyota Yaris, “Great car, Great price” #352

06 Nissan Altima Special, leather #048

05 Toyota Echo, “Great” #330

05 Ford Freestyle, “Very reasonable” #252

07 Focus Wagon, moonroof, leather #291

06 Nissan Altima, “Priced below market” #415

04 Mercedes C230, “Flawless” #278

05 Chev Trailblazer 4x4, loaded #251

07 Taurus SEL Leather, sunroof #245

06 Nissan Sentra, “Only $13,800” #400

03 Chevrolet Impala, “Outstanding value” #169

05 Lincoln Navigator, “Every option,

06 Chrysler Convertible #1056

06 PT Cruiser, “Great value” #058

03 Chevrolet Malibu LS, Loaded #194

06 Lincoln Towncar, “Vancouver vehicle” #290

06 Sebring, “Economical sedan” #098

03 Jaguar S Type R-V8 supercharged #312

06 Chrysler Sebring Convertible, 16ks #320

06 Toyota Corolla, air, power group #050

03 Saturn Ion Coupe #092

06 Chevrolet Aveo, “Gas miser” #315

06 Volvo S80, All wheel drive #171

03 Accord Coupe EX, leather #960

06 Chevrolet Cobalt, “Common cents” #1007

06 Solstice Convertible #221

01 Chevrolet, “People mover” #1036

06 Chevrolet Impala LS OnStar, leather #915

05 Acura 1.7 EL, “Outstanding” #043

06 Chrysler 300C Hemi, “Wow!” #815

05 Chevrolet Malibu Maxx, “Hot seller” #1181

06 Ford Focus, a/c, auto, “Nice vehicle” #360

05 Chevrolet Malibu, “Great value” #405

06 Ford Taurus, “Only one @ $12,980” #412

05 Chevrolet Impala, “Great value” #033

07 Infinity FX35 High-tech Sport utility #336

06 Honda Civic, “Mr. Thrifty” #206

05 Ford Focus Zx3 Sport #1170

07 Jeep Compass 4x4 Sport utility #319

06 Hyundai Elantra, “Great value” #179

05 Honda Civic, “Gas miser” #103

07 Nissan XTerra 4x4 Sport utility #304

03 Chevrolet Astro Van, 7-pass. #095

06 Hyundai Sonata, “Champagne @ a

05 Mazda RX8, 6-speed sports #1069

07 Toyota Highlander 4x4 “People mover” #305

03 Ford Explorer 4x4 “Real value” #1145

05 Mazda 3, “Popular” #172

07 Tucson Family wagon #286

03 Ford Windstar Wagon Master #244

beer price” #337

Vans, Sports Utilities, Pickups

Vancouver own” #324 05 F350 XLT Crew Cab Diesel #318 04 Chevrolet Venture, “Great shape” #276 04 Ford F150 Super Cab 4x4 #293 04 Chevrolet Silverado Limited Ed. 4x4 #1062 04 Mazda MPV, “Don’t hesitate” #223 04 Mercedes Benz ML500 4x4 #196 04 Pontiac Montana, Low kms, Family Van #167

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Suites, a class beyond first. Together with Business and Economy Class seats, the Singapore Airlines A380 has a seating capacity of 471. Customers across all classes enjoyed a specially created Champagne Brunch, featuring culinary creations from two of Singapore Airlines’ International Culinary Panel of Chefs. The chefs flew on board the aircraft and supervised the preparation and service of meals in all cabins. Customers in Singapore Airlines Suites enjoyed some of the world’s finest wines, including Dom Pérignon Rosé 1996, and some of the finest red wines of the last century: Château Cos D’Estournel 1982, Château PichonLongueville Comtesse De Lalande 1982, and Australia’s Penfolds Grange Hermitage Shiraz 1990. Singapore Airlines will introduce service to London’s Heathrow Airport from the first quarter of 2008, when it takes delivery of subsequent

Aldeasa Launch

A380 aircraft. Fast facts on some of the passengers: • The youngest traveller on the flight was a 10-month-old boy from Singapore. • The oldest passenger was a 91-yearold man, also from Singapore, • Julian Hayward bought the first Suite on the flight, paying US$100,380 for himself and a friend. • Thomas Lee, from California, who was a passenger on the world’s first Boeing 747 commercial flight between New York and London in 1970. • Passengers represented 35 different nationalities, with the largest group being Australians (28%), then Singaporeans (14%), Britons (11%) and Americans (8%). • The ratio of male to female passengers on board was 7:3.

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PRESIDENT’S CORNER By LARRY BERG, President and Chief Executive Officer YVR Auckland Direct Service Marks Milestone In Gateway Growth


he inaugural flight of Air New Zealand’s new nonstop service from Auckland to Vancouver arrived 20 minutes early on November 2, ushering in a momentous joining of our two nations and an exciting milestone in the growth of the YVR gateway. On hand to mark the significance of the occasion were David Emerson, Canada’s Minister of International Trade and Minister for the Pacific Gateway and the Vancouver-Whistler Olympics; Phil Goff, New Zealand Minister of Trade; and Dr. Penny Reedie, Canadian High Commissioner to New Zealand. In addition, elders of the Musqueam Band completed a cultural exchange ceremony with Toi Maori, New Zealand indigenous Maori leaders. A delegation of more than 30 business and political leaders who arrived on the first Air New Zealand flight continued on to Whistler and Edmonton to foster opportunities for increased trade and business between Canada and New Zealand. That something as seemingly simple as the introduction of a new air route can open the door to such far-reaching opportunities speaks to the role of such links in allowing important cultural, business and political exchanges to occur. These links must be preceded by the development of Open Skies agreements. Canada reached a new air transport agreement with New Zealand in September. The new agreement allows any number of air carriers from either country to operate passenger and all-cargo scheduled air services as frequently as desired, to and from any point in either country’s territory. Air carriers are now also able to pick up traffic in each other’s territory and continue to a third country as part of a service to or from their home territory. This agreement paved the way for Air New Zealand’s new service. The exciting news is that talks to reach a similar agreement between Canada and the European Union are slated to begin this fall. Europe is already

Canada’s second biggest tourist partner after the U.S., and tourism is a $66.9-billion industry in Canada. More than half of Canada’s overseas tourists hail from Europe. The EU is also Canada’s second largest trading partner after the U.S., with some $70.1-billion in imports and exports. Canada has Open Skies agreements with Britain and Ireland, but lacks an agreement with the 27member European Union. A single agreement between Canada the EU would replace bilateral agreements between Canada and the individual members and would liberalize Canada’s air regime with all 27 member states. Between 2000 and 2005, traffic between Canada and the EU doubled. According to a study by the European Commission, the number of passengers travelling between Canada and the EU would increase from the current eight million to 14 million by 2011 with such an agreement in place. In addition, the European Commission estimates that an Open Aviation Area would generate consumer benefits of at least $110-million through lower fares and could create 3,700 jobs in the first year We’re already seeing the benefits of Canada’s new agreement with New Zealand—currently more than 46,000 Canadians visit New Zealand annually and this number is poised to rise. We are encouraged by the federal government’s progress in working towards new agreements under its Blue Sky policy, and we look forward to the benefits of more such agreements to come. That we can bring the opportunities of increased travel, tourism and trade home to B.C. is our distinct advantage as Canada’s West Coast gateway to the world.

Name that AIRCRAFT

Winners of the Aldeasa promotion were the Buitenheks from Holland who visited Vancouver this summer. also had the option of choosing an alternative prize of $35,000. To participate, travellers received an entry coupon for each $75 spent at any YVR or downtown Aldeasa duty free stores. Alternatively, travellers who visited an Aldeasa store without making a purchase could enter the contest by completing a 25- to 50word essay about their Aldeasa shopping experience expectations. According to Roxana Pasca, marketing manager, Aldeasa, the promotion proved to be extremely popular, especially since travellers could view two of the premium Lexus IS 250 models that were displayed at YVR, one pre-security in the International Food Court area and one in the new International Terminal wing, during the three-month contest period. A random draw was made on October 1 from more than 15,000

ballots received. The lucky winner, whose entry was drawn by Christine Campbell, Aldeasa’s vice president of operations, was Arthur Buitenhek from Holland. Buitenhek and his wife visited Vancouver this summer and purchased fragrances on August 15 at YVR. The Buitenheks, who are expecting the arrival of their second child, opted to receive the cash prize in lieu of the car. Aldeasa’s shops at YVR are located in the International Terminal and include Aldeasa Kids, Beauty Free, Fashion and Fun, Hermès, La Cava del Cigarro, Les Boutiques, Mango, The Gourmet Store, The Shop, The Shop Express, Thinking Canada and YVS.

Last month’s winner of the Name That Aircraft contest:

Raj Sehra Answer: Boeing 717 Send the correct name of this aircraft (make and model) and you could win a

A $25 Gift Certificate for Aviation World. Send your answer by Email:; Fax: (604) 736-6750; Mail: SkyTalk, 306-5400 Airport Road South, Richmond, BC V7B 1B4

A draw will be made from all correct entries received by November 30, 2007. The winner’s name will be published in the December issue of SkyTalk.

The Boeing 717 is a twin-engine, singleaisle jet airliner. The airliner was designed by McDonnell Douglas as the MD-95, a third-generation derivative of the DC-9, which was first introduced in 1965. After McDonnell Douglas and Boeing merged in 1997, the airliner was redesignated Boeing 717 and produced by Boeing’s Commercial Airplane division. The model entered service in September 1999. Production ceased in May 2006 after 156 airplanes were produced, ending a long history of commercial aircraft assembly at the former Douglas plant in Long Beach, California.

For more information, call 1877-253-3272, e-mail cc.vancouver@, or visit

Your Airport Community Newspaper NOVEMBER 2007 ISSUE • Vol. 15 • No. 1

YVR SKYTALK, the official newspaper of the Vancouver International Airport, is owned and published monthly by Westco Marketing Ltd. for the travelling public and the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher.


Patrick Stewart

Associate Publisher:

Joan Stewart

YVR Editorial Liaisons:

Kate Donegani

Contributing Writers:

Peter Kutney, Jody Holgate

Creative / Production:

James Martin


Jim Jorgenson

RICHMOND OFFICE: Suite 306 - 5400 Airport Road South Richmond, BC V7B 1B4 Tel: 604-736-6754 • Fax: 604-736-6750 Email: Printed on Recycled Stock using vegetable based inks Please recycle this product.




A Ghoulish Good Time L

ast month, the eighth annual Hallowe’en event at YVR provided scarily good fun for visitors to the airport and YVR merchants and employees, who celebrated by participating in the Airport Authority’s costume and pumpkincarving contests. This year, 51 participants vying for best costume paraded around The Spirit of Haida Gwaii: The Jade Canoe to the beat of appropriately spooky music, while 35 intricately carved jack-o-lanterns stood on display for judging. This year’s Master of Ceremonies was Michael Christie, general manager, Hudson Group. First-, second- and third-place winners in both contests received coveted YVR Bucks to spend at any shop, service or restaurant at the airport, plus a set of tickets for an upcoming Vancouver Canucks game. Costume Contest Winners 1st place—Flapper 2nd place—Zombie 3rd place—Little Kangaroo Pumpkin-Carving Contest Winners 1st place—Fairmont Vancouver Airport 2nd place—Marquise Customer Service 3rd place—YVR IT Department

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Oneworld Airline Volunteers Lead Alliance Humanitarian Mission M

ore than 50 volunteer staff from oneworld member airlines and the alliance’s central team landed in South Africa last month to spend a week working with a range of projects with charities in the Johannesburg area. The Qantas Cabin Crew Team, an organization led by flight attendants at the Australian airline that supports charities around its worldwide network, spearheaded the assignment. Around 35 of the Qantas team members took part in the program. While this Qantas group has been helping the Johannesburg projects in various ways for several years, this was the first time they were joined by colleagues from other parts of the oneworld alliance. Working alongside them were some 25 representatives from Airline Ambassadors, a counterpart

association at American Airlines, led by William Dise, its regional director and a crew chief at American. Others from across the alliance included a central team from the oneworld Management Company. The overall team included representatives from Canada, Australia, France, Germany, Hong Kong, Spain, the United Kingdom and the USA. While the volunteers delivered the fund-raising proceeds, their biggest donations were in the form of muscle-power. Qantas supported the exercise by providing ground transport, flying in one tonne of donated items and providing some logistical support. The volunteers took the time for the trip from their annual vacation allowances. Sixteen Qantas cabin crew joined them and eight of the airline’s pilots, who spent a couple of

WestJet Appoints Sean Durfy To Board


ean Durfy, president and CEO of WestJet, has been appointed to WestJet’s Board of Directors. Durfy has been with WestJet since 2004, when he joined the airline as executive vice-president sales, marketing. He was appointed to president in September 2006 and assumed the additional role of CEO in September 2007. “We are very pleased to have Sean join our Board and we are confident he will be a valuable asset,” said Clive Beddoe, WestJet executive chairman. “Under Sean’s leader-

ship as president and CEO, WestJet will continue its expansion nationally and internationally and we welcome his contributions to the Board.” Before joining WestJet, Durfy served as president and chief operating officer of ENMAX Energy Corporation and as an officer of ENMAX Corporation, from April 1999 until December 2004. His business background includes commodity management, product development, operations and marketing and sales at TransAlta and Honeywell.

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days in the city between flights from and to Australia. The team included flight attendants, pilots and managers—all united in a desire to help those less privileged than themselves. While in Johannesburg, they focused their attention on three projects, working with: • Nkosi’s Haven, a centre for women, babies, children and young people suffering from HIV. • MES (Methodist Evangelical Services) New Haven for Life, which provides a home for street kids who are starting to go to school. • FLOC (For the Love of Children), an inner city pre-school that includes 40 places that are sponsored by the Qantas Cabin Crew Team.


Air Canada’s ‘Winter Getaway Pass’ Allows Unlimited Canada/ U.S. Travel


ir Canada has launched a special Flight Pass promotion offering savings combined with the freedom of unlimited travel this winter to destinations across Canada, and between Canada and the U.S. On sale now until December 2, 2007, Air Canada’s Winter Getaway Pass is offered as a single traveller- or two-traveller pass for unlimited flying on Tuesdays, Saturdays and Sundays with choices of three North American geographic travel zones, and a choice of either a one- or two-month travel period this winter season. Priced starting as low as $529 plus GST for a single traveller onemonth pass, the Winter Getaway Pass includes all applicable airport fees and charges, complimentary seat selection and a set amount of Aeroplan non-status miles based on geographic zone and travel period purchased. The two-traveller Winter Getaway

Pass offers even further value with a 10 per cent discount compared to purchasing two single-travel passes. “Our Winter Getaway Pass is a great opportunity for Canadians to sample the freedom of unlimited travel while exploring North America themselves, or with a companion, at a very good price,” said Charles McKee, vice president, marketing. “Since Air Canada introduced Flight Passes more than three years ago, we have seen their popularity increase significantly with more and more repeat purchases. We are offering the Winter Getaway Pass to encourage even more customers to experience the value, flexibility and convenience that come with travelling on Air Canada’s Flight Passes.” Customers can learn more about how to select and use Flight Passes by taking the interactive virtual tour “What’s a Flight Pass?” at


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SkyTalk Readers Nominate YVR Merchants

Congratulations to Tim Hortons, The Body Shop and B.C. Lottery Ticket Centre

B.C. Lottery Ticket Centre, Domestic Terminal—Naz Karmali.


s part of the annual SkyTalk Readers’ Choice Awards campaign, the travelling public, airport and Sea Island employees vote in three merchant categories for their favorite YVR service provider, shop and restaurant, using ballot boxes located throughout the terminals and entry forms available in SkyTalk newspaper. This awards campaign continues to be a great success, with more than 2,000 votes tallied this year. In addition to the merchant awards, more than 20 supporting sponsors provide weekly draw prizes during an eight-week period, which gives all voting entrants a chance at winning a prize. In addition, the overall grand

The Body Shop—Joann Bacungan, manager.

Tim Hortons—(left) Marina Gounder, supervisor, and Katherine Ting, server.

prize of a trip for two to Paris, courtesy ZOOM Airlines was won by Clare Ash, a Green Coat volunteer at YVR. The 2007 Readers’ Choice merchant winners are: • Tim Hortons—Favourite place to eat at YVR. • B.C. Lottery Ticket Centre (Domestic Terminal)—Favourite service provider. • The Body Shop—Favourite place to shop at YVR. Earlier this month, the winning merchants were presented with a coveted glass star award to proudly display in their store. Next year’s campaign will run during the months of March and April 2008.

2007 Readers’ Choice Sponsors Premiere Sponsors SkyTalk Newpaper Vancouver Airport Authority Zoom Airlines Pepsi YVR Shops Daily News Virgin Books & Music West Coast Liquor Company

YVR Restaurants A&W Fortune Wok Globe @ YVR Hanami Restaurant Medallist Bar & Grill Milestone’s Restaurant Palomino Bar Wok ‘n Roll

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Celebrity’s “Mercury” cruise ship.

Port Of Vancouver Marks End Of Longest Season W hen the Celebrity Cruises Mercury cruise ship set sail earlier this month, it marked the end of the longest cruise season in the Port of Vancouver’s history. With the passenger count an estimated 960,000, a 14 per cent increase over 2006, and the number of sailings up by eight per cent to 275, this year marked a turning point after four years of declining passenger volumes. “This year has been an outstanding year for cruise at the Port of Vancouver,” said Captain Gordon Houston, president and CEO of the Vancouver Port Authority (VPA). “We are delighted to be able to report positive growth in our cruise sector. The increase in passengers has been mainly attributed to Celebrity’s Mercury cruise ship choosing Vancouver as its homeport for the season, and B.C.’s growing tourism industry.” Preliminary results of the 2007 Alaska passenger survey conducted by VPA and Vancouver Airport Authority also indicate that cruise passengers are extremely satisfied with their overall experience at the Port’s cruise terminals. Ninety five per cent of passengers were satisfied, awarding the Port with an exceptional 4.6 rating out of 5, up from 4.5 in 2005. The success of the 2007 season is expected to continue into 2008 with more initiatives planned to increase efficiencies and enhance the passenger

experience at the Port of Vancouver. VPA has reached an agreement with Destination Media LLC to develop and implement state-of-the-art interactive display screens in conjunction with their popular Port of Call – Alaska guidebook at Canada Place and Ballantyne terminals at the beginning of the 2008 cruise season. Another highlight of the 2007 season was the success of the Port’s Harbour Dues Program, an environmental initiative that recognizes vessels that are working to reduce the air emissions they discharge into the Lower Fraser Valley air shed. “Reducing port-related emissions, such as those from marine vessels, is a critical component in building a sustainable port,” said Captain Houston. “We commend the support of our cruise lines for this important Port initiative. Cruise ships qualified for the differentiated harbour dues rate according to the technology and fuel options that they are using such as bio-diesel and low-sulphur fuel.” The Port of Vancouver is Canada’s largest and most diversified port, trading more than $53-billion in goods with more than 100 trading economies annually. The cruise sector creates 13,500 jobs annually at the Port of Vancouver. Every time a Vancouverbased cruise ship sets sail from the harbour, it represents $2-million to the regional economy.

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Cathay’s ‘Roadshow’ Gives A Preview Of New Cabin Layout L

ast month, Cathay Pacific embarked on a cross-Canada tour to offer the public a glimpse of its groundbreaking, newly designed aircraft cabins. The two-week tour began in Vancouver and proceeded to Calgary and Toronto, Cathay’s major hubs. Cathay Pacific’s New Product Roadshow—featuring a mobile presentation suite complete with the interior look and feel of the airline’s new inflight products for First, Business and Economy classes—gave Canadians the chance to see one of the most innovative cabin designs by an airline. Local residents in each of the cities were able to visit the mobile suite to experience the new seats, be pampered by signature ‘Service Straight from the Heart’ and enter a sweepstakes contest to win roundtrip tickets to Hong Kong. “This roadshow offered a unique opportunity for Cathay Pacific to connect with travellers to showcase the next generation of our luxury inflight products,” said Philippe Lacampe, the airline’s vice president, Canada. Cathay Pacific’s new inflight products will include a brand new seat, cabin design and inflight entertainment introduced in First, Business

and Economy classes. The product will be installed on all the airline’s new deliveries and retrofitted on Cathay Pacific long-haul aircrafts that are already in operation. “The design brief was to create a cabin environment that is both natural and soothing, and at the same time very well-appointed,” said Cathay Pacific’s product manager Sarah Blomfield. “Our goal is to create a level of quality and attention to detail that exceeds the ordinary and makes our passengers’ in-flight experience as extraordinary and comfortable as possible.” First Class Cabin The new First Class cabin provides more space and more privacy, creating the feel of a private relaxation suite. An innovative new seat can be used as an armchair, a chaise lounge or an extra long and wide bed. ‘The Largest Bed in the Sky’ has added comfort provided by a plush mattress, duvet and lumbar massage function. An ottoman in the suite and an extendable table means passengers can invite friends or colleagues to join them in their suite in-flight. Passengers can enjoy a cinematic experience with a bigger, highly adjustable personal television. Three contiguous working surfaces and in-

seat power are provided, allowing the suite to be quickly converted into a workstation. Additionally, all cabin baggage can be stowed in the suite itself, providing easier access to personal possessions. Business Class Cabin The new long-haul Business Class cabin employs a herringbone layout that allows unrestricted aisle access from each seat. A new seat transforms to a fully flat bed with ergonomically tested foams to further improve sitting/ lounging comfort and promote restful sleep. Seat controls allow full adjustment, including lumbar support, while a two-way massage function aids blood circulation. Each passenger’s area features generous stowage space with all utilities, including a 15” tilting screen and noise-reducing headset, within easy reach. Each seat is equipped with a 110V AC power supply for personal electronic devices. Economy Class Cabin The Economy Class cabin has a new seat product that features a ‘fixed back’ design, which allows a passenger to recline without intruding on those seated behind. This is the first Economy Class seat in the airline industry to provide a fixed living space and allow passengers to

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(Above) The innovative new layout enhances comfort and privacy by defining each passenger’s private area. (Right) Cathay’s new luxury seat transforms into a fully flat bed, six feet, six inches for a more restful sleep on long-haul flights.

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Air New Zealand Celebrates from page


(Above) Maori dancers led the New Zealand contingent up to YVR’s Spirit of Haida Gwaii sculpture.

(Left to right) The Honourable David Emerson, Minister of International Trade and Minister for the Pacific Gateway and the Vancouver-Whistler Olympics; Phil Goff, Minister of Trade, Government of New Zealand; Dr. Penny Reedie, High Commissioner to New Zealand; and John Palmer, chairman, Air New Zealand.

New Zealand annually. Customers on the new Air New Zealand service will experience the airline’s fleet of Boeing 777-200ERs, which feature vast entertainment options, awardwinning food and wine, and life-flat beds in its Business Premier class. Star Alliance partner Air Canada will also be code sharing on this service. To make flight or vacation booking arrangements, call 1-800-663-5494, or visit




Story Of Reconnection Wins B.C. Mom A Trip To Auckland T

o celebrate the new non-stop service between Vancouver and Auckland, Air New Zealand ran a ‘Share Your New Zealand’ contest, inviting entrants to submit a story telling why they should win two tickets to fly to New Zealand. The most compelling entry came from Donna Bogyo from Delta, whose daughter is settling in New Zealand. Bogyo incorporated the Air New Zealand logo as a metaphor for her life in her submission.

• • •

The Air New Zealand log is actually a visual metaphor for my life these days. I know it’s supposed to resemble unfurling fern fronds, symbolic of the flora of New Zealand, but for me, it is a metaphor for my relationship with my daughter. You see, those unfurling plants also bear a striking resemblance to fists of determination and if you look closely, the smaller frond, that of the child, is ever so slightly advancing into the space beyond that of the older, shall we say, “more mature” branch of the family. My daughter, along with her shiny new husband, moved to New Zealand in April. No, she really isn’t on a journey of youthful adventure, in fact, she has elected to move there and submit immigration papers in a hope of acquiring permanent residency in that country. The word “permanent” strikes pain in the heart of her mother! I am the very same mother who said, “Go get a degree in Computing Science! You can work anywhere with a degree like that.” What on earth was I thinking? When you look at a map it is clear that the country she now embraces is about as far away from the embrace of her family as one can possibly get. Just like the ferns in the Air New Zealand logo, each arm can’t quite reach across the space dividing them to embrace the other, yet each part of the plant fights to flourish while struggling to remain attached to the other. That is, specifically, why I want to take your new direct flight.


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I want to see where my daughter has put down roots. So, despite the fact that her wedding dress is secured in a sealed box in what used to be her room, and even though a number of her precious wedding gifts sit in sad little piles in my basement, I know she’s exactly where she needs to be and doing, I hope, what is necessary for her ultimate survival and happiness. I have confidence since my daughter possesses tight little fists on determination. Like any Mom, though, I want to be a physical part of her life and not simply relegated to a chain of electronic correspondence or a disembodied head on the

webcam as we chat over the Internet. I’d really like to see my daughter, check out her apartment (and what’s really in the fridge), make sure she does in fact own sunscreen and is using it, since summer is approaching in Wellington, and most of all and finally, to put my arms around hers, reaching across the space that divides us and share a small part of her journey on the other side of the world.

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Bogyo flew out to Auckland to visit her daughter on the inaugural flight from Vancouver to Auckland.

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‘Dreams Take Flight’ For 125 B.C. Kids L

ast month, 125 of B.C.’s special kids arrived at the Air Canada hangar at dawn to begin a journey they had been anticipating—one they would not soon forget. They were about to be whisked away for the day to the magical kingdom of Disneyland California as part of the 15th annual Dreams Take Flight program. Dreams Take Flight is an Air Canada employee-driven charity made up of active/retired employees and sponsors, who spend countless volunteer hours fund-raising and organizing for this one-day, allexpense-paid trip to Disneyland. Children selected for the flight are those who may never have the opportunity to go to Disneyland. For

one fun-filled, action-packed day, the children can forget the challenges they face daily and just be kids again. The experience can be life changing and one example of this is Jeremy Kulyk. Fourteen years ago, he was one of the children at the B.C. Children’s Hospital Oncology department who was selected to go on a flight. Things have come full circle for Jeremy, now healthy and one of the volunteers on this year’s flight. To date Dreams Take Flight Vancouver has taken more than 1,600 children to Disneyland, treating them to a delightful day of memories at the happiest place on earth.

It’s In The Bag I

t’s not just passengers undergoing enhanced security measures at airports—luggage is also the subject of stringent screening requirements. Baggage systems are a vital part of YVR’s operations. More than 30,000 outgoing bags are screened each busy day, and any interruption in baggage system performance can have an impact on passengers and airlines.

Air Canada donates the aircraft used on the annual Dreams Take Flight trip to Disneyland, while volunteers give their time fund-raising special events to cover the costs of these unique outings.

Numerous baggage system enhancements began in 2006 to provide more efficient passenger processing and improved customer service. The Canadian Air Transport Security Authority (CATSA), the agency responsible for all passenger and baggage screening at Canadian airports, has introduced various new screening requirements, methods and technologies requiring a number of

new components to the baggage system. These include photo eye sensors, conveyors, logic controllers, tag readers and pushers, and new equipment like vertical sortation units, plough diverters and screening machines. Such enhancements will see the International Terminal’s baggage capacity increased by 50 per cent; new baggage carousels added in the international arrivals area; a new system to allow international baggage to be transferred directly to the Domestic Terminal; and new, more convenient drop points for baggage arriving on domestic flights to allow airlines to deliver baggage to passengers faster. Additionally, work is underway on a permanent high-speed hold-baggage screening system in the Domestic Terminal, slated for completion by December 2008. To manage the smooth operation of YVR’s baggage systems 24 hours a day, YVR employs five employee crews specially trained in baggage system operations. Crews are responsible for both performing scheduled maintenance on systems and managing any system problems to keep baggage flowing, particularly during busy travel periods. This past summer was YVR’s busiest to date, and the best on record for baggage system performance and reliability, thanks to new systems for handling an increasingly complex element of airport operations, and the skilled work of YVR’s crews responsible for maintaining them.


How Will You Be Remembered?

Canada’s Cargo Airports Launch ‘Cargo Canada’


he Canadian Airports Council (CAC) and 13 cargo airport members have launched “Cargo Canada,” an informational campaign designed to raise awareness of Canada as a fast, reliable and cost-effective conduit for air cargo between North America and the rest of the world. “For several years, Canada’s cargo airports have been raising awareness of Canada as a gateway for air cargo between North America and the rest of the world,” said CAC president and CEO Jim Facette. “Cargo Canada is a logical next step, and a fresh new face for our work over the months and years to come.” The campaign was launched at the Air Cargo Americas trade show, held earlier this month in Miami, Florida. “Canada’s airports provide fast and reliable access to major metropolitan markets in both Canada and the U.S.,” said Cargo Canada campaign steering committee chair Mark Ruel. “Good examples of this are the new scheduled international all-cargo services that Canadian airports have obtained in recent months from Air Canada, Asiana, Cargolux, Cathay Pacific, Icelandair, Martinair and other cargo operators. “While many other nations are experiencing airport congestion, Canada has invested billions in air-

port and air traffic control infrastructure to ensure that we are well positioned for cargo growth.” According to the CAC, air cargo tonnage in Canada has grown 54 per cent over the last decade, including a 55 per cent increase in overseas cargo tonnage. Overseas markets make up 40 per cent of Canada’s air cargo volume.

In addition to these types of funds, there are several other ways to leave a charitable legacy: • Beneficiary-designated gifts that specify a charity as a beneficiary in your will. • A charity named as the beneficiary



of a life insurance policy. • A charity specified as the beneficiary of a pension plan, RRSP and/or RRIF. Even if you have no spare cash, it’s still possible to leave a legacy. Consider giving of your time or tal-

ent to an individual or organization in lieu of cash. Peter Kutney is a financial planner with Partners in Planning in Burnaby. He can be reached at (604) 438-1603, or at


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how the income is to be allocated. TD Waterhouse and RBC Dominion Securities also have donor-advised funds, using internally managed wrap accounts as the underlying investments. According to Marvi Ricker, managing director of BMO’s philanthropic services, the BMO Financial Group has taken a more decentralized route. BMO has constructed alliances with Community Foundations of Canada, supporting 39 local community foundations in Canadian cites and rural centres. Each foundation manages endowment funds to support multiple local charities. Donor gifts are invested by BMO in traditional vehicles, such as stocks and bonds, with the earnings used to support the charities. As Ricker wrote in BMO’s Supporting Your Community newsletter, “….the original investment is left to grow over time, creating a gift that keeps on giving long after you’re gone.” Donations through BMO can be as little as $10,000. Mackenzie Financial is also taking a creative approach. A Mackenzie brochure asks questions such as: “How will you be remembered after you are gone?” and “What impact will you have on this world?” Mackenzie reminds us success cannot be measured only by what we own or by what we achieve in the workplace. Brad Offman, assistant vice-president of tax and estate planning at Mackenzie, said that for as little as $25,000 you can establish your own foundation through the Mackenzie product. In fact, you can do so for as little as $5,000 if you are willing to join forces with four other people. Donor-advised funds provide a simple tax-effective way to support charities today, while building a legacy for tomorrow.



he last few years have been very rewarding for philanthropic organizations. Most noteworthy was the US$31-billion bequest made by Warren Buffet last year to the Bill and Melinda Gates Foundation, which seems to have raised the social consciousness of an entire generation. Though Buffett is extremely wealthy, one does not have to be a billionaire, or even a millionaire, to follow his example. Unfortunately, on a per capita basis Canadians are three times less generous than Americans. In a speech last spring, Tony Arrell, chairman and CEO of Burgundy Asset Management Ltd., noted that in the last available data on charitable giving Canadians gave $7-billion, while Americans gave $235-billion. Arrell explained this disparity occurring because of the less-generous tax treatment Ottawa extends to charitable giving. However, the present Conservative government has signaled a radical new direction. By eliminating capital gains tax on publicly traded securities donated by charities, Ottawa has sparked a wave of multi-million-dollar donations. “The new government policy is a lot bigger than people may realize,” said Arrell. “It now puts Canada on a level playing field with the United States.” Canada’s financial institutions have also begun to offer products that foster giving. Earlier this year, mutual fund giant Mackenzie Financial revealed the Mackenzie Charitable Giving Fund. A donor-advised fund modeled on a successful program introduced in 1991 by Boston-based Fidelity Investments. A donor-advised fund is similar to other investment funds, but is established within a charity. Donors receive upfront tax receipts for contributions, but can advise charities on



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Federal Government Announces Air Transport Agreement With Republic Of Singapore


he Honourable Lawrence Cannon, Minister of Transport, Infrastructure and Communities, and the Honourable David Emerson, Minister of International Trade and Minister for the Pacific Gateway and the Vancouver-Whistler Olympics, have announced the conclusion of a bilateral air transport agreement with the Republic of Singapore. The agreement permits any number of air carriers from either country to operate non-stop passenger and all-cargo scheduled air services as frequently as desired, between any city in Canada and Singapore. “The new agreement provides the stability airlines require to invest in the development of new air services,” said Minister Cannon. “It should lead to new air travel opportunities for Canadian airlines and airports.” The agreement provides new and flexible arrangements for the operation of all-cargo services, and gives airlines greater flexibility with respect to the prices they wish to offer between Canada and Singapore. “Singapore is the business hub for Southeast Asia,” said Minister Emerson. “This new air agreement

will strengthen our business connections with this important region and further contribute to making Canada a gateway of choice into the North American marketplace.” The agreement provides for open code-sharing services, and includes strong aviation safety and security provisions, which reflect the priority that both countries attach to these subjects. Code sharing is a type of air service in which an airline uses the flights of other airlines over all, or a portion of, the passenger journey. In this important bilateral market, both Air Canada and Singapore Airlines operate direct air services. Singapore Airlines operates onestop flights to Vancouver, and both Air Canada and Singapore Airlines operate code-sharing services via London, Frankfurt, Hong Kong and San Francisco. The two airlines are expected to assess the new rights exchanged with a view to determining where air services can be expanded. The new agreement replaces a temporary arrangement that has governed air services for several years.

Canadian Airports Council Encouraged By Progress In Canada-Singapore Air Agreement


he Canadian Airports Council (CAC), the voice for Canada’s airports, has stated that it is encouraged that the new CanadaSingapore air service agreement will create new air service opportunities between Canada and Singapore. According to the CAC, although the agreement is not an Open Skies agreement—a key aim of the federal government’s Blue Sky international air policy—Canada’s airports now have something on which to build. “The new agreement between Canada and Singapore opens to Canadian international travellers and shippers one of the world’s biggest transit hubs for flights through AsiaPacific,” said CAC president and CEO Jim Facette. “Canada’s airports believe it will lead to new opportunities for air service between the two countries and increased competition to Asia-Pacific, but are disappointed that the Canadian government did not achieve an Open Skies agreement such as the ones it already has concluded with the U.S., Britain, Iceland, Ireland and New Zealand.” The city-state of Singapore is host to one of the world’s busiest transit hub airports, Singapore Changi International, which handled some 35-million passengers last year. Under the new agreement, any Canadian or Singaporean carrier will be able to fly between Singapore and any point in Canada without restric-

tions on frequency or capacity. The agreement also contains provisions for all-cargo service. According to the Department of Foreign Affairs and International Trade, in 2006, two-way trade between Canada and Singapore totalled $1.7-billion, and Singapore was the third-biggest destination for Canadian investment in Asia after Japan and Hong Kong. Changi Airport currently is served by 81 airlines operating some 4,220 weekly scheduled flights to 192 cities in 59 countries. Changi also is the ninth busiest cargo airport in the world, handling some 1.9-million tonnes. According to the CAC, an Open Skies agreement would have eliminated restrictions on pricing and allowed carriers from both countries to exercise “fifth freedoms”—the ability to pick up passengers and carry them on to a third destination. Open Skies is a key goal of Canada’s airports in upcoming talks with the European Union scheduled for later this month. “As Canada prepares to engage in Open Skies talks with the EU later this month, Canada’s airports urge the government to continue its pace for reform by seeking no less that an Open Aviation Agreement across the North Atlantic similar to the one concluded between the EU and the U.S.,” said Facette.

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