F R E E JANUARY 2005 • Your Airport Community Newspaper – Vancouver International Airport
Supplies Airlifted To Tsunami-Affected Areas Airlines Launch In-Flight Donations Programs n response to the unprecedented devastation brought about by tsunamis in Southeast Asia on December 26, airlines have been working with Canadian aid agencies and airline industry partners to support relief efforts in the region.
S EE T SUNAMI , PAGE 3
Airport Authority Commuter Survey Results Highlight ‘Greener’ Travel Options By Trudi Trask ast fall, the Vancouver Airport Authority surveyed a broad cross-section of employees at the terminals and surrounding businesses. More than 3,000 surveys were distributed, asking employees about their current commuting methods, interest in alternatives to singleoccupant vehicle use, factors affecting their decisions, and incentives that would influence a change in their mode of travel. More than 600 returned surveys showed the overwhelming majority of employee trips to Vancouver International Airport and surrounding businesses are made in single-occupant vehicles (80 per cent). Currently, about nine per cent of trips are by public transit and less than one per cent are by bicycle. Respondents predominately travel from Richmond (25 per cent) and Vancouver (22 per cent). The most important factors indicated in choosing a transportation mode were convenience, flexibility and travel time, with more than 75 per cent of respondents indicating one of these three reasons. Travel costs were a factor for 40 per cent of respondents, while almost half of the respondents indicated that shift work or irregular hours prevented them from
SEE SURVEY, CONTINUED ON PAGE 2
Jetsgo Expands Western Canada Service his month, Jetsgo expanded its Western Canada discount service, adding four new cities, switching two cities from seasonal service to year-round, and adding 46 new city pairs to its schedule. “The new Jetsgo cities are Prince George, Kelowna, Fort McMurray and Saskatoon,” said Michel Leblanc, president and CEO of Jetsgo. “Victoria and Abbotsford will now receive year-round service and, in addition, we’ve created a significant number of new connections and options through Vancouver, Edmonton, Calgary and Winnipeg.” Vancouver-Winnipeg started as a nonstop route on January 10, complementing the existing schedule of flights in both cities. “We are very proud of the fact that we are now the only discount airline flying to every province, and we’ve done it in less than two-and-a-half years since our launch in June 2002,” said Leblanc. Senior Jetsgo executives travelled to the newly added destinations to announce the launch of service and meet with local officials and travel industry partners. “We’ve been absolutely delighted with the response we’ve received during our visits to the new Jetsgo destinations, and we look forward to providing them with low fares and our special brand of smiling service,” said Michael Granshaw, Jetsgo’s
chief operating officer. “This is a significant move for Jetsgo that expands the availability of discount travel to Canadians.” Jetsgo’s western expansion has been made possible by the delivery of additional Fokker F-100 aircraft, adding to Jetsgo’s existing fleet. The total fleet is currently 25 aircraft (14 MD-83s, 11 F-100s), with five additional Fokkers to be in service by mid-2005.
All new routes are eligible to earn double Jetsmiles until February 28 as part of Jetsgo’s frequent flyer program. Registered www.jetsgo.net users can redeem their Jetsmiles for any available seat on any flight. A complete description of the new Western Canada service is available on the airline’s website.
CMA Celebrates One Year At YVR ast month, the staff of Central Mountain Air (CMA) celebrated the company’s one-year anniversary at the Vancouver International Airport Domestic Terminal location. The company employs almost 200 people, including administrative, maintenance and flight personnel, and operates a fleet of 14 Beech 1900D twin-engine turboprop aircraft. The modern fleet offers customers direct flights from Vancouver to various destinations including Comox, Campbell River, Quesnel, Williams Lake and Kelowna.
CMA staff celebrate the company’s oneyear anniversary at YVR. For more information on Central Mountain Air, visit their website at www.flycma.com.
Cell Phone Rentals Call * YVR is the international aeronautical designation for Vancouver International Airport.
J A N U A R Y
2 0 0 5
CONTINUED FROM PAGE 1
carpooling or taking transit. No clear desired incentive or motivation was indicated that would encourage respondents to change their mode of travel; responses were fairly evenly divided between “finances,” “flexibility,” “availability of a ride in an emergency,” “access to a direct shuttle” and “other” motivations. The results of the commuter sur-
LAND ROVER RICHMOND (COWELL IMPORTRS INC.) 5571 Parkwood Way, Richmond, BC Tel. (604)273-6068 www.landroverofrichmond.com Richmond Automall Dealer Lic. #10425
vey will help the Airport Authority determine the focus of information and program improvements to encourage ‘greener’ modes of transportation. As seen in the figure above, there is a significant difference between how employees currently travel to work, and the options they would consider. Specifically: • 42 per cent suggested they would
consider public transit as compared with the nine per cent of trips currently via public transit; • 35 per cent of the respondents are interested in subsidized bus passes; • 26 per cent would consider carpooling, as compared with the six per cent of trips currently via carpool; • 17 per cent would consider cycling to work.
J A N U A R Y
CONTINUED FROM PAGE 1
Air Canada has begun dedicated relief flights to Sumatra, Indonesia, carrying supplies collected by World Vision Canada and airline caterer, Cara Foods. The airline will continue to work with aid agencies to arrange for further shipments of supplies into the region as required. The initial shipments, to be distributed locally by World Vision, included pharmaceuticals, general medical supplies, water purification equipment, non-perishable foods, clothing and shelter materials. “On behalf of Air Canada and its more than 30,000 employees worldwide, I want to express our sadness and extend our condolences to those affected by this terrible catastrophe,” said Robert Milton, chairman, president and CEO of ACE Aviation Holdings. Earlier this month, Air Canada’s flight attendants began distributing and collecting Red Cross donation envelopes on flights across Air Canada’s entire network. Cathay Pacific Airways is also raising money through donations and
helping governments and charities carry supplies and aid personnel to the affected areas. Two sniffer dogs and their handlers, offered by the French government, have been flown from Paris to Colombo to help with search and rescue operations in Sri Lanka. Some 250 boxes of clothes, donated by the Salvation Army in Hong Kong, and 3,500 blankets, donated by Cathay Pacific, have also been shipped. Between now and the end of March, all donations collected inflight on Cathay for the United Nations’ UNICEF “Change for Good” program will support tsunami relief efforts. A collection has also been mounted among Cathay staff worldwide, the proceeds from which will go to the Red Cross. The airlines have arranged a flexible booking policy to assist customers who wish to make changes to their travel plans to and from the affected regions. For assistance with changing travel plans, customers are advised to contact their travel agent or the airline’s reservations centre.
2 0 0 5
PRESIDENT’S CORNER By LARRY BERG, President and Chief Executive Officer
2004 Marked A Turnaround For Our Industry he past year was a pivotal one for the aviation industry, ushering in what promises to be a period of sustained growth. Passengers took to the air again and airlines gained some financial stability. Here at YVR, passenger traffic exceeded forecast, with some 15.6 million people travelling through our facility, a nine per cent increase over 2003. With 2004 now in the books, I would like to share some of our many achievements at YVR over the past 12 months. We carried out an extensive construction project on our south airfield, including a complete pavement overlay of the south runway and 150-metre-long extension. The amount of asphalt required was enough to pave Granville and Oak streets, and Arthur Laing Bridge. The runway’s electrical system was upgraded with state-of-the-art approach lighting and airfield lighting systems. We also completed a dedicated engine run-up pad on the western edge of the airport for above-idle engine run-ups that are required after aircraft maintenance. This will benefit our neighbours by directing much of the noise associated with these tests out over the water. In June, we unveiled the renovated A-Pier in the Domestic Terminal Building. The upgrade features five new gates, three of which have dual bridges that connect to the front and rear of aircraft. This allows passengers to leave and enter the aircraft more quickly, and provides a faster turnaround for WestJet, A-Pier’s primary tenant. More than 3,500 of our neighbours got a sneak preview of the facility at an open house prior to the start of WestJet’s operations in the pier. Late in the year, we announced the go-ahead of the first phase of a nine-gate expansion to our International Terminal Building, set to begin in 2005 and scheduled for completion in 2007. I am very happy say the Richmond-AirportVancouver Rapid Transit Project finally received approval from TransLink in December. As a partner in this project, we have been actively promoting it for a number of years. Infrastructure improvements are only one aspect of building a better airport. Customer service and moving people more efficiently through YVR are integral to our
continued success. We added more self-service check-in kiosks in our terminals and parkade, allowing passengers to check in more quickly. We also undertook a number of projects directed at cruise ship passengers, including expanding the onboard check-in program, implementing a designated area of our International Terminal to check in cruise passengers, and operating a successful pilot program for the “sterile” transfer of passengers between YVR and cruise ships, thereby eliminating the need for U.S. and Canada Customs clearance. To further enhance the customer experience, we opened more than 20 new retail and restaurant outlets, and implemented a new public access wireless Internet service throughout the terminals. And, if you are a regular traveller through YVR, you also noticed the absence of something last summer—Airport Improvement Fee kiosks. On June 1, we started collecting the fee on airline tickets, something our passengers have been requesting for some time. Each year, we usually record a “first” or two, and 2004 was no exception. In November, YVR become the first airport in North America to offer Nexus Air, a joint initiative of the Canada Border Services Agency and U.S. Customs and Border Protection. It uses biometrics technology to facilitate efficient and secure entry into Canada and the United States for pre-approved, low-risk air travellers, and complements the existing Canpass Air program. YVR also became the first airport in the world to install Metronaps, pay-per-use sleeping pods, and the first airport in North America to offer passengers pay-per-use lounges. As we move into 2005, the Airport Authority is preparing for a robust year, with passenger traffic forecasted to reach 16.2 million, surpassing our previous high of 16.0 million in 2001. In my February column, I‘ll touch on some of the projects we’re undertaking in 2005 to help ensure that YVR continues to meet the needs of our passengers, business partners and the communities we serve.
Your Airport Community Newspaper JANUARY 2005 ISSUE • VOL. 12 • NO. 3 YVR SKYTALK, the official newspaper of the Vancouver International Airport, is published monthly by Westco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher. Publisher:
Suite 306 - 5400 Airport Road South
Jody Holgate, Artie Chumpol
Richmond, BC V7B 1B4
Henry Tenby, Phil Melnychuk,
Tel: 604-736-6754 • Fax: 604-736-6750
Peter Kutney, Ralph Eastman
Creative / Production:
Printed on Recycled Stock using vegetable based inks Please recycle this product.
ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261
J A N U A R Y
2 0 0 5
Profits In Canadian Aerospace Industry Forecasted To Grow By $300 Million fter two years of falling profits in the Canadian aerospace industry, profit levels are expected to increase from less than $1 billion in 2004 to $1.3 billion in 2005, according to an economic forecast on the aircraft and aircraft parts industry published by the Conference Board of Canada’s Industrial Outlook Service. “A combination of increasing revenues and stringent cost-cutting by major Canadian companies will send
profits on an upward trend beginning in 2005, and higher profitability will continue into the medium term,” said Louis Thériault, associate director, Canadian Industrial Outlook Service. The report, titled “Canadian Industrial Outlook: Canada’s Aircraft and Aircraft Parts Industry,” attributes much of the uncertainty in the Canadian aerospace industry to the ongoing restructuring of the worldwide airline industry. It concludes
Call “TOTAL PACKAGE” for fast, efficient Repair Service at your Workplace. Our expert technicians are on-call to take care of your computer problems, big or small… at your business! We specialize in: REPAIRS, UPGRADES, NETWORKING & CONSULTING.
Located at the corner of No. 1 Road & Steveston Hwy. #130-3900 Steveston Hwy., Richmond, BC Phone: (604) 241-4000 Email: firstname.lastname@example.org • Shop Online: totalpackage.ca
that the current turmoil will eventually lead to more stable and profitable carriers, especially in the United States. In addition, key Canadian player Bombardier faces intense competition in the regional jet market, which is exacerbated by the current strength of the Canadian dollar. The report assumes that the dollar will stabilize at just below $0.80 US in the near term. Although the regional jet market remains uncertain, a more stable airline industry is expected to translate
into firm orders for parts and propulsion systems. As a result, the aerospace industry can expect revenue growth of 12.5 per cent in 2005, and profits to increase by $300 million in 2005. Profits are also forecasted to continue on an upward trend over the medium term, reaching $2.1 billion in 2006, and $2.7 billion by 2008. The Canadian Industrial Outlook Service is a unique Conference Board economic forecast, providing outlooks of revenues, costs and profitability for 10 major Canadian industries.
Lobby Groups Protest Recent Hikes To Airport Rents he Airport Transport Association of Canada (ATAC) and the International Air Transport Association (IATA), associations representing all commercial airlines operating in Canada, have joined the Canadian Chamber of Commerce in expressing frustration with the most recent increase in rent being charged by the federal government to Canada’s largest airports. Under the National Airports Policy (NAP), local airport authorities in cities across Canada are required to pay the federal government rent in return for granting leases. The pur-
pose of the rent was to ensure that the Government was to be “no worse off” as a result of its divestiture of airports. Ottawa now receives more than $300 million annually—compared to an annual loss of $150 million when the divestiture program started—from local airport authorities across Canada, fees which are ultimately paid by airlines and travellers. Effective January 1, rents were raised by a total of 6.5 per cent over 2004 levels. Vancouver International Airport saw an increase to its rent of more than $4 million, or five per cent. Giovanni Bisignani, director general and CEO of IATA, said the increase served to exaggerate the policy mistake of rents, at the expense of the already heavily taxed travellers and shippers. “Canada has suffered from flawed aviation policy for far too long,” said Bisignani. “Transport Minister [Jean] Lapierre identified the need to reduce rents. It is imperative that his Cabinet colleagues share this vision for a healthy low-cost air transport industry that serves Canada well.” According to the associations, without action in the 2005 federal budget, airport rents will continue to increase in the coming years. For example, rents at Canadian airports will increase by an additional $60 million on January 1, 2006, and by a further $140 million by 2010. Major business groups and municipalities are also calling on the Government to significantly reduce the rents charged to airports. “We have a tax problem in Canada and the airport rent paid to the federal government is a glaring example of this,” said Michael Murphy, senior vice-president, Canadian Chamber of Commerce. “The rents paid by airports make Canada less competitive globally.”
J A N U A R Y
The Vickers Viscount
2 0 0 5
Airport Job Training Check-In/Customer Service Agents At YVR
Know your AIRCRAFT
FREE INFORMATION SESSIONS 17 Jan. 2005, 7:00 p.m. Burnaby Central High School 18 Jan. 2005, 7:00 p.m. McNeill Sec. School, Richmond CLASS START DATES 31 Jan. 2005, Burnaby Central High School 01 Feb. 2005, McNeill Sec. School, Richmond
By Henry Tenby
information call: Burnaby Cont. Ed. At 604-664-8888 Richmond Cont. Ed. At 604-668-6123
COLUMBIA DODGE WINTER SPECIALS
Is Your Car Winterized? Winter Maintenance Package Air Canada Viscount CF-THB sits at YVR Gate 12 in June 1971, probably awaiting passengers for Victoria. Air Canada operated some 50 Vickers Viscounts between 1955 and 1974. he Vickers Viscount was one of the most popular regional airliners of the pre-jet age, with 450 examples rolling off the Vickers Weybridge, England, assembly line between 1950 and 1964. This classic propliner secured its place in history as the world’s first turbine-powered commercial airliner and the first British airliner to be ordered in significant numbers by airlines in North America. The Viscounts featured huge oval windows that provided passengers with superb views from their spacious cabins. Powered by four ear-piercingly loud Rolls-Royce Dart engines, the fuel-thirsty Viscount 700 transported 44 passengers in spacious comfort. In addition to 60 Viscounts operated by American-based Capital Airlines, and 15 operated by Continental Airlines, Trans Canada Airlines, (Air Canada) operated more than 50 examples between 1955 and 1973. The first Canadian Viscount route was the medium-haul MontrealToronto-Winnipeg service, which began on April 1, 1955. It was quickly expanded to include a MontrealNew York service on April 4, 1955, and by the end of 1955, the revolutionary Viscounts were being flown almost everywhere in Canada. Toward the end of their service career, Air Canada’s Viscounts were relegated to thinner commuter routes, many of which are operated by Dash8s today. For example, prior to the airliners’ retirement from service in April 1974, Viscounts operated from Vancouver to Victoria, and across the Rockies to Edmonton and Calgary, with some flights stopping in the British Columbia Interior.
Air Canada also offered the Viscount for charter, and in the early 1970s they were frequently chartered by a real estate developer to haul potential investors from Vancouver to 100 Mile House. After Air Canada retired the Viscounts, they were flown to Winnipeg and placed in storage to await new homes. By the late 1970s, most had been reduced to scrap; however, a few found new homes with airlines in Zaire. One was used as an engine testbed at Pratt & Whitney Canada. Two aircraft (CF-THG and CF-TIC) were returned to Vancouver in the mid1970s, where they were operated by Vancouver-based charter airline Harrison Airways. CF-TIC was used primarily for sports charters in Western Canada, but was also based briefly in Toronto in 1978. CF-THG was acquired for parts and is not believed to have seen operation. Harrison Airways ceased operations in the late 1970s. Today, only one or two Viscounts are believed to be operational in Africa, and CF-THG (delivered March 28, 1957) sits forlorn and decrepit in Vancouver, rotting away her final days. A sad end for an historic piece of Canada’s commercial aviation heritage.
Includes Peace of Mind Inspection RICHMOND CHRYSLER DODGE JEEP LTD. at RICHMOND AUTO MALL
Stephan Atoui Sales & Leasing Consultant
Come and see our exciting New lineup of Vehicles. No time for a test drive? I’ll bring the vehicle to you.
Cell: (778) 858-0498 Dealership: (604) 273-7521 www.richmondchrysler.com
Prices Lowest ere... h Anyw to Dare ! e Compar
Most cars and light trucks.
SHUTTLE SERVICE AVAILABLE • NO CHARGE WASH & VACUUM OPEN 6 DAYS A WEEK Mon – Fri 7am – 5:30pm Sat. 8:30 am – 4:30pm
Truck and Car Heaven since ‘67 5840 Minoru Blvd., Richmond (One block north of Westminster Hwy.) LOCAL CALLS
EVEX LUGGAGE CENTRE
Hurry Up! Limited Quantity. Red, Black, Forest Green
Lube, oil and filter change Top up washer fluid Peace-of-mind inspection Provide written report of findings ■ Brake Inspection ■ Tire Rotation ■ ■ ■ ■
Skyway “Celebrity 2” Top Quality, Super Strong Construction Suggested List
Our Lowest Price
FREE PICK UP FROM YVR!
RICHMOND, BC Toiletry Kit 9.99 30.00 7964 Alderbridge Way (at No. 3 Road) Personal Tote 100.00 39.99 (604) 233-0613 220.00 21” Expanding Cabin Do 69.99 TORONTO (416) 598-4225 22” Expanding Travel Case 250.00 79.99 THORNHILL 24” Expanding Travel Case 280.00 89.99 (905) 881-9161 27” Expanding Travel Case 300.00 99.99 MISSISSAUGA Large Selection Of Quality Brand Name (905) 238-7900 Rolling Garment Bag 300.00 99.99 Luggage • Wallets • Accessories • Business Cases • Gifts • Handbags • Leather Goods Expert 200.00 30” Rolling Gear Bag 69.99 Repairs On Atlantic • Briggs & Riley • Bosca • Delsey • Jack Georges • McKlein • Ricardo • Samsonite • Skyway • Swiss Premises!
QUALITY ALWAYS COSTS LESS AT EVEX The ultimate source for your real estate needs Innovative marketing ideas that work Complimentary market evaluation Excellent negotiating skills Former CAI and AC employee
RE/MAX WESTCOAST: 604.273.2828 FAX: 604.279.8002 E-MAIL: ANDYU@REMAX .NET
604-715-3694 FOR ASSISTANCE IN BUYING AND SELLING... CALL ME ANYTIME
J A N U A R Y
2 0 0 5
CUSTOMS Customs Brokers & Consultants BROKERS
Summit Customs Brokers “ AV I AT I O N
HEAD OFFICE / AIRPORT Airport Office: Tel: (604) 278-3551 FAX (604) 278-3291 B.C. Cont. U.S.A. Toll-Free 1-800-663-4080 www.summitcustomsbrokers.com
Pacific Hwy. (Border) Tel: (604) 538-8414 FAX (604) 538-8148 Offices in Dawson Creek, Kelowna, Osoyoos, Penticton, Prince George, B.C. Whitehorse, Yukon, Vernon
All Makes Leasing! F
E A T U
TRAVEL TALK Canadians Vote Las Vegas Top Spot For Valentine’s Celebrations
Call me First for Friendly, Professional Service
!!HOT!! NEW Pre-Owned Certified Program Lease or Purchase any Vehicle & get $500.00 discount with this ad. JAMES CHEUNG
Fleet and Leasing Manager Out of Town Call collect
5 6 6 0 M I N O R U B LV D . • R I C H M O N D
ccording to a recent survey by travel retailer Flight Centre Limited, Las Vegas is where it’s at this Valentine’s Day. Almost 500 Canadian travel enthusiasts were polled in a survey to find the destination to spend the day devoted to all things romantic, which revealed Las Vegas as the location of choice. Las Vegas received approximately 10 per cent of the vote, followed closely by Paris with seven per cent. Although many people would argue that Paris is the city of romance, distance seemed to be the determining factor, relegating the City of Lights to second-place after Sin City. “I think the fact that Valentine’s [Day] is not a statutory holiday and most people are only able to celebrate on the weekend, put Las Vegas ahead of Paris because of its proximity to Canada,” said Carole Cooper, general manager of Flight Centre’s Retail Division. “A lot of people also seem to find the idea of getting engaged or married in Las Vegas to be very romantic.” Rounding out the top destinations as found by the survey are Hawaii, Mexico, Italy and Jamaica.
Transporting Film And Photographic Equipment ooking forward to getting those irreplaceable photos developed when you arrive home from your winter holidays? Be warned, airport scanners may damage undeveloped film, even if it is in the camera. While most standard X-ray screening devices will not damage film to any noticeable degree, some damage can occur from repeated screenings (five or more), and more intense
L Faster ¸ Better ¸ Cheaper ¸ Call Us First CHECK THESE YVR SAMPLE PRICES! QUANTITY:
Paris in Las Vegas—The 85,000-square-foot Paris Las Vegas hotel casino is anchored by scaled-down replicas of the Eiffel Tower and the Arc de Triomphe. Photo: courtesy expedia.com
screening equipment. Screening machines used to detect explosives, which are most common in the United States, can cause serious harm to film in just one screening. One way to avoid any risk of damage is to get your film processed before leaving a location, or at least transport it in hand-held luggage. At most airports, passengers can also make arrangements with airport secuNew, colourful cameras are designed to appeal to a wide audience.
8.5”x11” Full Colour One Side (4/0) 80 lb 100 lb
rity to pass film through unscreened inspection. Professional photographers often mail their film home or use a lead-lined film bag as added protection.
8.5”x11” Full Colour BOTH Sides (4/4) 80 lb 100 lb
Express Quote Service Call today!
Tel: 604.294.5538 / Fax: 604.294.5440 2457 Beta Avenue, Burnaby email@example.com
Collector seeks pre-1973 35mm Kodachrome aircraft slides. No collection too large or small. Please call Henry at 604.737.9996
VISIT YVR’S WEBSITE AT WWW.YVR.CA
J A N U A R Y
Dishing It Up At YVR s part of our ongoing profile series, YVR People, we sat down with Daryl Hrynkiw, general manager of food and beverage for HMSHost. HMSHost is the service company behind airport favourites Starbucks, Medallist and Legends White Spot, Burger King, Pizza Hut, Big Apple Bagels, Da Vinci’s MarketPlace, Cinnabon and Shogun. In his role as general manager of food and beverage, Daryl oversees 16 stores at YVR, serving the food and beverage needs of airport travellers, visitors and employees.
How long have you been in this role? I joined HMSHost in 1994—I was the first person hired in Canada—and managed start-up operations for Cheers and Starbucks. In 2000, I was promoted to my current role. What is the most interesting thing about working at the airport? The only constant in my job is change. YVR has evolved considerably during my 10 years with HMSHost. When I began my career there was no International Terminal Building. Believe it or not, all passengers departed and arrived in the current Domestic Terminal! Through significant capital, people, and brand investment, we have been able to bring a diversity of food and beverage choices to the airport where once there were few. It gives me an enormous amount of satisfaction to see the stores we’ve built and the relationships we’ve developed.
Can you tell me about something surprising that’s happened to you in the course of your work at YVR? A movie was shooting on location in Burnaby and the cast and crew were craving Cinnabons. As HMSHost operates the only Cinnabon in British Columbia, Universal Studios called us up and placed an order. They ordered dozens and dozens from us. The next day the same person called again and doubled the order; naturally we were happy to oblige.
How did you get into this line of work? Prior to joining HMSHost, I worked as controller for a start-up paging company that began with four employees and over a period of three years grew to more than 100 employees in three cities. When the opportunity arose to work on the start-up of HMSHost at YVR, I knew this was an environment and pace of work I would enjoy.
What is the achievement, either by you or your team, you’re most proud of? Our level of customer service. Through various mystery shopper programs sponsored by YVR and HMSHost, we consistently rank at the top at this airport and in North America. I think this is due to the dedication of our associates and the strong brands we represent.
What’s your advice for someone looking to enter this line of work? Recognize that your most important assets are the people who work for you. Building a team that understands the importance of teamwork, hard work and having fun is the key to the successes we’ve enjoyed at this and other Canadian airports. My team is the best out there and I am very proud of their achievements. What’s your favourite food at YVR? Starbucks’ gingerbread latte and White Spot’s monty mushroom burger.
How do you like to spend your time when you’re not at work? With my wife, my 10-year-old daughter and my five-year-old son. We like to take part in activities together and support each others’ interests. The two sports I’m passionate about are golf and curling.
a Great Place for Great Food FOR LOCAL PERSONAL MOVES AND BUSINESS RENTALS... • Rugged, reliable, dependable vehicles
YVR Come in & Enjoy
20% Off all Menu Items
• Convenient coast to coast locations • Wide variety of vehi-
306 - 5400 Airport Road, South Richmond, BC V7B 1B4 Tel: (604) 736-6754 Fax: (604) 736-6750
DARYL HRYNKIW, General Manager, Food And Beverage, HMSHost
YVRWELCOMES YOUR LETTERS TO THE EDITOR All letters must include your name, address and phone number for confirmation. Please send to: The Editor:
What is the most challenging thing about working at the airport? One of our challenges is the deployment of staff at correct times. The airport is getting busier and airplanes are leaving earlier. Often, we provide travellers with their first coffee, snack, or meal of the day, so breakfast is an important part of business. Our goal is to provide the comfort zone passengers seek when travelling.
Are you from the Vancouver area? I was born and raised in Saskatchewan. I loved growing up in the ‘flatlands,’ but when I visited an aunt in Vancouver, I knew this would be my home in the future. I have lived in the Vancouver area for 24 years.
2 0 0 5
WINGS… WINGS…WINGS Only 0.25 cents each (4 p.m. – 9 p.m.)
cles • Rental Express™
British Columbia Reservations: (604) 276-8887
Tel: (604) 273.1665 7211 Westminster Highway (at Gilbert) (Executive Airport Plaza Hotel, Main Floor) FREE PARKING FOR CUSTOMERS
J A N U A R Y
2 0 0 5
Please call for our terrific January - March resort and cruise deals. Sun Destination Resorts are selling out fast. Check this month’s specials
Operated by Interline World Vacations Inc. BC Reg 3672
Your eyes may not have been deceiving you last month if you saw more than one “Rudolph” in the skies. Employees at Harbour Air Limited got into the spirit of the season making the skies even more “friendly” by painting their aircraft with antlers and red noses.
Planning is Key
Start a Business today at www.incorporate.ca
Whether you are doing a flight plan, a maintenance plan, or a service plan, you know the importance of planning. So call an investment professional to review your mutual fund investment portfolio. We can show you how mutual funds can help you reach your goals for retirement planning, estate planning, and education planning. Call Peter Kutney today at 604-438-1603. Sponsored in part by:
There has never been a better time to start your own business. INC Business Lawyers make it easy. We are business start-up lawyers who can help you. Looking for help or advice about: • forming a corporation for your business in British Columbia or Canada? • registering a trade-mark in Canada or internationally? • buying or selling a business in British Columbia? • reviewing or drafting leases or contracts? • getting a work permit in Canada? • moving a corporation to, or restoring, amalgamating or registering a corporation in British Columbia?
Standard BC Incorporation
699 total cost
#1201-11871 Horseshoe Way, Richmond, BC V7A 5H5 Telephone: (604) 272-6960 • Email: firstname.lastname@example.org
Mutual Fund Dealer Insurance service provider
Read a fund’s prospectus and consult your investment professional before investing. Mutual funds are not guaranteed; their values change frequently, and past performance may not be repeated. Investors will pay management fees and expenses, may pay commissions or trailing commissions and may experience a gain or loss.
Reservations Welcome R E S T A U R A N T ESTABLISHED ESTABLISHED 1981 1981
R I C H M O N D
8331 River Road • 604-273-7014 www.boathouserestaurants.ca
J A N U A R Y
Growth Or Value – Which Is Best? I nvestment style is an important issue that should concern all investors. For example, the terms “growth” and “value” define an investment style that favours the selection of stocks or bonds. Companies with above-average earnings are generally considered to be “growth.” Their stocks tend to trade at high prices, relative to trailing or current earnings (the PE ratio). The expectation is that earnings on these stocks will grow quickly, so investors are usually willing to pay more for that growth. Such stocks are often found in the technology, health care and bio-science industries. “Value” managers are concerned with price. A company’s stock is considered to be a value stock when its price is low, relative to its earnings and book value. Value managers prefer to buy low and wait for the share price to rise. Which style is better? At any given time, the market seems to prefer either one or the other. Consider the Standard and Poor’s (S&P) Barra Growth and Value indices. These indices are derived by splitting the S&P 500 into two groups—“value” and “growth,” based on price-to-book value. If we look at the performance of these two indices from 1989 to 1998, growth stocks handily outperformed value stocks. The returns were 16.6 per cent per year for the S&P/Barra Value Index, and 21.4 per cent per year for the S&P/Barra Growth Index. On a $10,000 investment, the difference was more than $21,000. Again, during the 10 years prior, the Value Index beat the Growth Index by a similar margin. It is therefore apparent that style does matter, and the market certainly seems to prefer one style to another. So which style is best for you,
and which style is best now? In my opinion, value stocks have some inherent advantages. The biggest being that of risk. Value investing by definition, involves looking for bargains and has historically been a lower-risk strategy over time. Value managers will tell you that they are in the business of buying companies at a discount to their intrinsic value, which reduces investment risk. While the market can always cause these stocks to drop further—especially if they are “discounted” as a result of corporate problems—value stocks may not have further to fall in the event of a broad market decline, compared with growth companies trading at a premium to their intrinsic value. Growth companies, on the other hand, may present a higher level of risk, since investors are paying higher prices for such companies based on the assumption that high earnings growth will continue. If the anticipated growth does not continue, growth stock share prices fall dramatically, such as the 75 per cent-plus drop in the NASDAQ index from March 2000 to March 2003. The best time to buy growth stocks is when pessimism reigns. Such examples might include the period just after 9/11, or in the months leading up to the Iraq war. At such times, growth stocks may be so severely depressed that they actually turn into value stocks. The rewards of growth investing at market troughs can be tremendous – 50 per cent to 100 per cent returns are not uncommon in the year following the market “bottom,” such as the case in 2003. During the bear market of 20012002, value stocks did much better than growth stocks. That edge continues today, with the S&P/Barra Value Index outperforming the
Grant McDaniel (former YVR Air Canada employee)
New and Used Vehicle Sales and Leasing
(604) 273-3766 Cell: (604) 868-5875 Tel:
At The Richmond RICHMOND Auto Mall D7825
f no o i t ec Sel atrix e M g Hu 2005 rolla o &C
S&P/Growth Index as of November 30, 2004 (see Figure A). While my current recommendation is value stocks, in the long term, the returns between the two groups tend to be about equal, as Figure A chart demonstrates. Retirees, and those close to retirement, should focus more on value because of the safety characteristics of that style. The Canadian investment industry has some very good value managers. Consider Jerry Javesky of Mackenzie Ivy Funds and Peter Cundill, also of Mackenzie. Other excellent fund managers are Geoff McDonald and Heather Hunter of Trimark Funds, and Gerald Coleman of CI Harbour Funds.
2 0 0 5
MONEY MATTERS By Peter Kutney FIGURE A
S&P/Barra Value Index S&P Growth Index
1 Year 19.4% 6.4%
5 Year 2.48%/yr -6.23%/yr
we’re here for
10 years 11.2%/yr 11.93%/yr
VANCOUVER AIRPORT CHAPLAINCY a Quiet Place... ...for quiet reflection, prayer, meditation ...to relax, listen to music, eat your lunch, read a book. a Safe Place... ...for personal, confidential conversation with someone who cares. ...to discuss personal or spiritual issues in a nonthreatening environment.
Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: email@example.com
Peter Kutney is a financial planner with Equinox Financial Group in Vancouver. He can be reached at 604-438-1603 or firstname.lastname@example.org.
5400 Airport Road South Base Rates: $8.00 per sq. ft. per annum ■ Well-appointed office space at budget prices ■ Strategically situated airside at YVR’s south side ■ Available to suit your requirements: • Offices from 300 to 1,800 sq. ft. • Shops and storage from 500 to 10,000 sq. ft.
Contact: Wayne Duzita: email@example.com Tel: 604.273.4611; Fax: 604.273.5624 Suite 2000 – 5000 Miller Road, Richmond VANCOUVER•CALGARY•EDMONTON•SASKATOON•WINNIPEG•LAS VEGAS•RENO
J A N U A R Y
2 0 0 5
Luggage Repair Company Serves Airlines At YVR hen luggage gets damaged at YVR, chances are that Evex Luggage Centre will be there to perform the necessary repairs. Every day, the Evex truck pulls up at YVR’s Domestic Terminal
Building courier parking area to pick up as many as 50 damaged bags from four major airlines currently serviced. From there, the bags go to Evex’s Richmond retail store and repair facility, where new wheels, handles, or
tears are repaired prior to being returned to the airlines that rely on this vital customer service. Airlines seeking details on this unique service should contact Jack Kanji at Evex Luggage Centre (604) 233-0613 or 1-877-233-0613.
PAMEA 2005 WINGS & ROTORS TRADE SHOW & SYMPOSIUM January 24 – 26, 2005 The Pacific AME Association (PAMEA) is sponsoring informative training seminars covering:
& Person Responsible for Maintenance • AME Responsibilities, Assurance • Quality Requirements, • Regulatory Liability, • Legal • Safety, Technical & Product Updates • Trade Show provides the opportunity to view the newest
(Above) Repairs to damaged luggage is made at Evex’s new Richmond retail store and repair facility. (Left) Evex’s luggage repair services at YVR includes picking up damaged baggage from airlines, and, in some cases, returning repaired items on the same day.
Aero Inn Sushi Café at Million Air next to Helijet BREAKFAST • LUNCH • DINNER
CELEBRATING OUR 1ST ANNIVERSARY AT YVR Show this Coupon for Special Anniversary Prices st arty Breakfa Enjoy our He nly $5.00 Special… o usages & sa (bacon, ham me fries) ho with eggs &
1 Chicken Teriyaki & Tempura/Rice . . . . . .only $4.95 2 Maki Combo A (20pcs)
... . . . . . . . . . . . . . . . . . .only $4.95
(California,Tempura & Cucumber Roll)
CALL FOR DETAILS ON IN-FLIGHT CATERING AND COMPANY PARTY TRAYS Monday – Saturday 6am – 9 pm • Sunday 9am – 9pm Fast Service Line (604) 761-2362 • D-5455 Airport Road South, Richmond
services and products and meet the suppliers and vendors. SPECIAL PRESENTATION Al Haynes, Captain of the United Airlines DC-10 that crashed in Sioux City, Iowa July 19, 1989.This is an opportunity for everyone involved in emergency preparation/response and Safety Management Systems including: Pilots, Managers, Fire Fighters, First Responders, and Paramedics.
NEW Location: Park Plaza Vancouver Airport Conference Resort located at 10251 St. Edwards Drive in Richmond, BC. Hotel Reservations: Tel: 1-866-482-8444 or 604-278-9611; Fax: 604-276-1168; email: firstname.lastname@example.org Please request the PAMEA Symposium preferred rate when making your hotel reservations. Please visit the web site www.pamea.com for further details. 1-866-37-PAMEA (72632) • Fax: 604-279-9566
Vancouver International Airport Community South Asia Tsunami
Relief Benefit Featuring the Band
“WAGER” Presented by Summit Customs Brokers and the Richmond Hotel and Convention Centre All proceeds to the World Vision Canada Tsunami Relief Fund
Saturday February 19, 2005 DOORS OPEN: 7:30 PM DANCE: 9:00 PM to 1:00 AM LOCATION: Richmond Hotel and Convention Centre Minoru Ballroom 7551 Westminster Highway Richmond, B.C. Canada V6X 1A3 Hors-d’oeuvres Door Prizes - Cash Bar Room Discounts TICKETS: $35.00 CALL: (604) 278-3551
D E J C A E N M U B A R E R Y
UpcomingEvents UpcomingEvents January 24-26 PAMEA 2005 Wings & Rotors Trade Show & Symposium Venue: Park Plaza Vancouver Airport Conference Resort, 10251 St. Edwards Drive, Richmond Informative training seminars covering AME and person responsible maintenance responsibilities, quality assurance, regulatory requirements, legal liability, safety, technical and product updates. Special presentation by Al Haynes, captain of United Airlines DC-10 that crashed in Sioux City, Iowa, July 19, 1989. View seminar schedule at ww.pamea.com Contact: 1-866-37-PAMEA (72632); Fax: (604) 279-9566 January 26 RAV PROJECT OPEN HOUSE Venue: East Concourse, International Terminal Building, YVR 4:00 p.m. – 8:00 p.m. RAV Project Management (RAVCO) has applied for an environmental assessment certificate under the B.C. Environmental Assessment Act to develop a rapid transit connection between downtown Vancouver, the airport and Richmond. RAVCO is hosting three open houses to provide the public with an opportunity to learn more about the RAV Project, and allow formal public comment on the environmental application. For further information on the project or the open houses, visit the RAV Project website at www.ravprapidtransit.com.
2 0 0 5 4
• CONSUMER • COMMERCIAL •
CLASSIFIED 49,000 READERS EVERY MONTH • $17.50 per col inch • Tel: 604 736-6754 • Fax: 604 736-6750 • E-mail: email@example.com B & B ACCOMMODATION
GlobeGround North America
POSITIONS AVAILABLE GlobeGround North America has
Chestnut Tree Bed & Breakfast Comfortable accommodation, with special discounts for airline personnel. Five minutes from airport, in Richmond. Free pick-up to and from airport. Phone Penny or Ross (604) 273-1198 E-mail: firstname.lastname@example.org Web site: www.bbcanada.com/2011.html
February 5 AIR FAIR 2005 Venue: Best Western Richmond Inn Conference Centre, 7551 Westminster Hwy., Richmond 12:30 p.m. – 7:30 p.m. (Doors at 12:00 p.m.) Airline executives, flight operations executives and pilots come together for an exclusive night of networking. This event will feature more than 25 local airlines, flight training schools and aviation organizations who will be on hand to answer any questions you may have. New for 2005 – Seminars and airlines accepting résumés on site. Tickets: Available through Ticketmaster (604) 244-4444 Cost: Early Bird $35 plus service fees; after February 1, $45 plus service fees Contact: Tom Zeiser (604) 274-3153; email@example.com or Julie Foster (604) 202-2701; firstname.lastname@example.org
ACCOMMODATION FOR RENT
February 18 VANCOUVER AVIATION COLLECTIBLES SHOW ‘05 Venue: Four Point Sheraton Airport Hotel, 8368 Alexandra Road, Richmond 9:30 a.m. – 3:00 p.m. Calling all civil and military aviation collectors! The Vancouver Aviation Collectibles Show is coming. The show will feature aviation clothing, art, posters, photos, plus many more collectibles. Cost: $5.00 per person, children under 12 years old free. For more information, www.yvraviationshow.com
Brand new detached 3-bedroom, 2-1/2 baths, 2-car garage. Superb location, 1 block from Dyke, 10 minute walk to Village. No pets, no smokers. Available Feb. 5. $1,900/mth. Call (253) 752-3349 or email email@example.com
LUXURY CONDO FOR RENT IN STEVESTON 2 bedrooms, 1.5 bathrooms, 2 parking stalls, laundry/storage room, washer/dryer, built-in ironing board, dishwasher, microwave, fridge & stove, garburetor, fireplace, crown & side moulding, ground-level garden patio, facility room. Spectacular south view overlooking fishing boats, quiet & aesthetically appealing. Immediate access to walkway along the river into Steveston Village. Location to #2 Road & Dyke. Small pets allowed. $1,450/mth. Available May 1st. Please call (604) 448-9463
BAGGAGE HANDLERS POSITIONS AVAILABLE. All jobs are permanent part time and pay $8.84/h. Must hold valid B.C. Drivers Licence. Please fax résumé to 604-303-4574 Attn. Rick No phone calls please
ACCOMMODATION FOR RENT BURNABY MAYFAIR Close to Metrotown shopping. $110 per day includes furnished room, 2 beds, meals, laundry, private bath, cable, indoor lap pool, sauna, Jacuzzi, exercise room, billiards and theatre room. High-security building. (604) 526-3168
Start in the right place. Providing uniformed security officers since 1974. Securiguard is the Largest Privately Owned Security Firm in BC. Securiguard is seeking applicants for security positions at the Access Control Points in the Vancouver Airport. Applicants must have previously held a full YVR Restricted Area Pass. Security (BST) training will be provided to suitable applicants. Apply with your résumé via e-mail firstname.lastname@example.org or by fax to 604-488-3523 No Phone Calls Please www.securiguard.com
WHERE THE PROS COME TO PLAY! AirlineTalk is a free interactive Internet based community for airline industry employees world wide, designed by airline employees! Visit us at www.airlinetalk.ca
OFFICE SPACE SEA ISLAND OFFICE SPACE FOR RENT • • • • •
785 SQ. FT. 2nd floor office space overlooking YVR and the coast mountains (on a clear day) Private Bathroom & Kitchenette Private Entrance $12 per sq. ft. per annum (includes all taxes, but excludes utilities) Contact Steve @ 1-800-668-1987 x222 for more info.
HEALTH & BEAUTY For cleaner skin and healthier life… Hot Spring Day Spa
RELAXING BODY MASSAGE SPECIAL Waxing from $5.00 and up 35 Minutes - $25.00 Deep pore cleaning facial - $29.95/60 mins. 45 Minutes - $35.00 Relaxing Facial - $29.00/60 mins. 60 Minutes - $50.00 (Gift Certificates Available) (you’ll enjoy it!) Non-sexual
Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM 8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back
ACCOMMODATION FOR RENT STEVESTON TOWNHOME
AFFORDABLE LUXURY AT ITS BEST Minutes to Airport & Ocean!!! Century Royale Apts: 604-277-7368 Minutes to Beautiful Ocean, Steveston Village and next to Garry Point Park!
Carlton Park Gardens: 604-275-7271 Near Ironwood Mall, South Arm Park and Community Centre, Oceanside Steveston Huge and modernized studios, 1, 1+den, 2 and 3 BR; both properties are minutes to Shopping, Bus, Parks, Ocean, Dining & Entertainment! Gym, pool, sauna, recreation centre, satellite TV, sec. parking and sec. cameras. Going Fast! Call Today! www.affordable-luxury.ca