YVR No.1 in North America
Airport Authority employees give the thumbs up to YVR’s No. 1 rating among airports in North America.
Chosen in Top 10 Worldwide for Fifth Straight Year ancouver International Airport (YVR) has been rated as the top airport in North America by passengers surveyed for the International Air Transport Association’s (IATA) annual global survey. For the fifth consecutive year, YVR has also been chosen as one of the top 10 airports in the world, the only Canadian airport to make the global top 10 list.
Graham Clarke, chair of the Airport Authority’s Board of Directors, said these IATAresults were a demonstration of YVR’s commitment to customer service. “These results reflect the dedication of over 20,000 airport employees who deliver No. 1 customer service day in and day out,” said Clarke. “As BC’s airport, YVR’s sucSEE RANKED NO. 1 cess benefits our entire CONTINUED ON PAGE 3
F R E E JUNE 2003 • Your Airport Community Newspaper – Vancouver International Airport Fly the Yukon’s Airline
Air North Announces New Schedule
YVR Launches ‘Food on the Fly’
ir North, Yukon’s airline, has begun a new schedule, which includes increased frequency to Vancouver (six flights per week) and an earlier departure from Whitehorse for better onward connections. The new schedule started on May 15, departing from Whitehorse at 8:15 a.m., every day (except Saturday), arriving at 10:30 a.m. in Vancouver. A return flight departs Vancouver at 11:30 a.m. everyday (except Saturday), arriving at 1:45 p.m. in Whitehorse. Air North operates a Calgary/Edmonton service on Mondays, Wednesdays and Fridays, departing Whitehorse at 2:45 p.m., arriving in Calgary at 6:15 p.m., and in Edmonton at 7:45 p.m. The northbound flight will depart Calgary at 7:00 p.m. and depart Edmonton at 8:30 p.m., arriving in Whitehorse at 10:30 p.m.
he Merchants at Vancouver International Airport (YVR) are increasing meal options for travellers with the introduction of a new program called ‘Food on the Fly’, which enables passengers to bring specially packaged meals purchased from a wide variety of YVR food and beverage outlets onboard their flights. The new program provides passengers travelling on airlines that offer limited or no in-flight food service a choice of quick, freshly prepared meals from over 20 YVR
Air North’s Whitehorse schedule began May 15 with the arrival of their 10:30 a.m. flight.
According to Debra Ryan, director of marketing, Air North, this new schedule is in response to demand from Yukoners for increased service to Vancouver, providing Yukoners with more opportunities to use the airline’s service when travelling to or beyond any of the north’s gateway cities. It also will provide visitors with more opportunities to fly with the Yukon’s airline when visiting the Yukon. SEE AIR NORTH CONTINUED ON PAGE 4
Summer Non-stop Service to Atlanta from Delta Air Lines Jorgenson Photo
Take-out for Take-off
elta Air Lines is offering daily non-stop service between Vancouver International Airport and Atlanta during the summer season – May 17 through September 30. Flight times are ideally scheduled for Vancouver-Alaska cruise ship passengers. Flight DL428 departs Vancouver at 1:00 p.m., arriving in Atlanta at 8:55 p.m. Flight DL429 departs Atlanta at 9:40 a.m., arriving in Vancouver at noon. Delta and the Delta Connection carriers operate 900 flights a day with non-stop service to 180 destinations from Atlanta’s Hartsfield International Airport, the largest single-hub operation in the world.
CANPASS-AIR Takes Off By Faith St. John ANPASS – Air is a federal government initiative that uses cutting-edge biometric technology and is designed to keep Canada safe, secure and open for business. The program is jointly administered
SEE FOOD ON THE FLY CONTINUED ON PAGE 3
Clearing Customs with one Look
by the Canada Customs and Revenue Agency (CCRA) and Citizenship and Immigration (CIC) and is open to citizens or permanent residents of the United States or Canada to facilitate efficient and secure entry into Canada for preapproved, low-risk travellers.
CCRA and CIC thoroughly screen all applicants to ensure they have no criminal record, or customs or immigration infractions. The screening process takes about four weeks to complete and there is an application fee of $50 Cdn. SEE CANPASS, PAGE 4
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I N T H E D O M E ST I C T E R M I N A L B U I L D I N G – L E V E L I * YVR is the international aeronautical designation for Vancouver International Airport.
Share the Pride YVR is proud to be recognized as the No. 1 airport in North America by passengers surveyed for the International Air Transport Associationâ€™s annual global survey. For the fifth consecutive year, YVR has also been chosen as one of the top 10 airports in the world, the only Canadian airport to make the top 10. This achievement is a tribute to all the employees, businesses and organizations that make up YVR, and one in which we can all take great pride. For more information about YVR and the Airport Authority, visit www.yvr.ca
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Ranked No. 1, province, and this recognition is one in which every British Columbian can take pride.” Airport Authority president and CEO Larry Berg added that YVR’s return to the top spot in North America is a tremendous achievement for not only the airport community, but also our province. “This is a highly competitive business and one of the keys to maintaining YVR’s advantage is to be a leader in customer service,” said Berg. “At YVR we’ve done that by providing customers a combination of leadingedge technology, good value for their dollar, and plenty of the good oldfashioned human touch. The result has been an airport that is recognized in BC and around the world as an industry leader and an important economic generator.” Since 1993, IATA has conducted the annual Global Airport Monitor Survey to measure airline passenger opinions of major airports in North America, Europe, the Middle East and Asia Pacific. Approximately
70,000 passengers were asked to rate 51 airports in a variety of service categories. YVR received high marks for its shopping facilities, restaurants and eating facilities and for comfortable waiting areas. Vancouver International Airport Authority is a community-based, notfor-profit company that manages and operates Vancouver International Airport. YVR is the second largest international passenger gateway on the West Coast and Canada’s second busiest airport, with some 15 million passengers and 250,000 take-offs and landings in 2002. Top 10 Airports Worldwide • Dubai • Singapore • Hong Kong • Copenahgen, Denmark • Kuala Lumpur, Malaysia • Incheon, South Korea • Athens, Greece • Vancouver, Canada • Cincinnati, Ohio • Sydney, Australia
By LARRY BERG, President and Chief Executive Officer
Team Effort Contributes to International Accolades nsuring passengers and airport visitors receive the best
tomer service, while implementing new security measures
in customer service is fundamental to our success, and
and dealing with the uncertainties in our businesses.
to draw acclaim from people around the world.
ports. They arrive up to two or three hours before their
I am proud to say that our efforts in this area continue
flight departs. We’re doing what we can to ensure that the
Association’s (IATA) annual global survey — the results of
moment they walk through the doors, they have the best
which were released in May — rated YVR the best airport
customer experience at every turn. We’ve added volunteers
in North America. And for the fifth consecutive year, pas-
to our Green Coat program, and we continue applying the
sengers chose YVR as one of the top 10 airports in the
latest technology to improve the YVR experience.
world — the only Canadian airport to make the top 10. The airport industry is highly competitive. Vancouver is in a tight battle with airports right down the West Coast of North America to attract airlines and passengers through the YVR Gateway. We have a strategic, geographical however, to maintain and build on this advantage, we must continue to lead the way in customer service.
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with a contest at the airport last month, where the public was asked to vote for their favourite Food on the Fly meal, entering them into a draw to win food and beverage gift certificates and a $250 shopping spree at YVR. Entrants chose the Bento Box from Hanami Japanese Restaurant as “Favourite Food on the Fly Meal”. The Merchants at YVR comprise over 130 pre- and post-security shops, services and restaurants, offering a full range of amenities from medical and dental services, to banking, duty free shopping and the world’s first airport 7-Eleven. Inspired by British Columbia’s outdoors and First Nations’ art, YVR is one of the world’s most architecturally appealing and technologically advanced airports. For more information, including a listing of YVR merchants, visit www.yvr.ca.
For example, passengers are spending more time at air-
Passengers surveyed for the International Air Transport
advantage as the major West Coast city closest to Asia;
restaurants and concessionaires. Menu options range from sushi to sandwiches, quesadillas, wraps and light breakfasts, and are all packaged in an easy-to-carry, transparent (for security purposes), travel-friendly bag. Prior to boarding, passengers can purchase individual meal packages priced from $2.99 to $10.49 (Canadian dollars) at any participating YVR food and beverage merchant and carry it onto the airplane. Participating vendors are predominantly located on the Departures level of the International and Domestic Terminals and are identifiable by Food on the Fly signage. Examples of available meal packages include a Chipotle Chicken Quesadilla with a Caesar salad from Legends Restaurant for $9.59; a ‘Bento Box on the Fly’ consisting of teriyaki chicken on rice, sushi, gyoza and salad for $9.95 from Hanami Japanese Restaurant; or an egg muffin, peach yogurt and an orange juice for $6.85 from Pacific Market. For coffee lovers, Starbucks offers three Food on the Fly menu options including a Mocha Malt Frappuccino and an oat fudge bar for $5.34, while Pizza Hut offers a family package consisting of four Personal Pan Pizzas for $15.89. YVR started the new program
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Food on the Fly,
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The IATA ranking is an outstanding achievement for
We’re working closely with our business partners to stay ahead of the curve. Our restaurant and retail services program is a case in point. We’re constantly looking for ways to improve the program, and these efforts have also been lauded recently on the international stage. Airports Council International–North America recognized YVR for its superior concessions program in two categories: Gateway Valet & Concierge was named the Most
YVR, and a tribute to the quality people and facilities we
Innovative Concession, while our International Terminal
have at this airport. It takes the efforts of everyone in the
Food and Beverage Program received second place in the
YVR community — Airport Authority, airlines, retailers,
Best Food and Beverage Program category.
government agencies, taxi drivers and the rest of the
Having outside agencies review our performance and
26,000 people who work here — to achieve this kind of
compare us with other airports at home and abroad is noth-
ing new at YVR. It’s something we actively encourage.
It is particularly rewarding, considering the tough times
Not only do we benefit from their independent reviews and
this industry is currently experiencing. We’ve all had to
comparisons, they keep us sharp and ensure we never take
find new and innovative ways to provide first-class cus-
our success for granted.
Your Airport Community Newspaper JUNE 2003 ISSUE • VOL. 10 • NO. 8 YVR SKYTALK, the official newspaper of the Vancouver International Airport, is published monthly by Westco Marketing Ltd. for the more than 26,000 people who make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher. Publisher: Patrick Stewart Associate Publisher: Joan Stewart Editorial Liaison: Ralph Eastman Editorial Board: John Korenic, Heather Madden-Johns, Ralph Eastman,Ali Hounsell, Kim Abrams, Erin Sills Contributing Writers: Arnold Klappe, Phil Melnychuk, Jim Jorgenson Creative / Production: James Martin Photography: Jim Jorgenson
VANCOUVER OFFICE: Suite 306 - 5400 Airport Road South Richmond, BC V7B 1B4 Tel (604) 736-6754 • Fax: (604) 736-6750 Email: firstname.lastname@example.org Printed on Recycled Stock using vegetable based inks Please recycle this product.
ASSOCIATION OF AIRPORT PUBLICATIONS P.O. Agreement #1676261
Continued from page 1
Photos: Jim Jorgenson
Air North staff in the holdroom at YVR – (l. to r.) Kristine Copland, Venessa Fielding, Jude Holden, Nadia Mohamed, Ray Erickson and Tammy Hamilton. Air North presently has three types of aircraft in its fleet: one Beechcraft 99, three Hawker Siddeley 748s and two Boeing 737-200s. For more information on Air North call (867) 668-2228 or www.flyairnorth.com. On the flight deck – First Officer Dan Poelman.
Wayne Duzita, vice president IAT, was first to enroll.
Continued from page 1
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Simple Process CCRA and CIC will invite approved applicants to the enrollment centre, which is conveniently located on the International Departures level at the Vancouver International Airport. At the enrollment centre, CCRA will take a photograph of the person’s eye and iris. Everyone’s iris is like a fingerprint that is unique to each individual. CCRA’s iris-scan technology processes and encodes the iris pattern into a biometric record, that it then stores and uses for comparison any time a live iris is presented. The technology uses ordinary cameras and lights, and is safe to use. This biometric data allows preapproved travellers to clear Customs and Immigration by simply looking into an iris-recognition kiosk that proves their identity. They can then enter Canada without further interaction with customs, unless officers randomly select them for inspection. Prescreened, frequent travellers are identified quickly, allowing enforcement activities to be targeted on high-risk and unknown travellers. “I am confident that CANPASSAir will not only improve client service but also will enhance border security,” said Paula Bennett, immigration director at YVR. She encour-
ages airline staff and other airport workers who travel frequently, to enroll and take advantage of this streamlined approach to Primary Inspection. “Let our officers focus their attention on the passengers whom we know the least about,” continues Ms. Bennett. Brian Flagel, customs director at the airport is pleased that the CCRA and CIC are world leaders in the use of this technology. “The iris recognition biometric technology is innovative, safe, and is considered the most accurate and fastest in the world,” said Flagel. “In just five seconds, the iris image is captured with a camera without bright lights or lasers. This biotechnology is just one more way that the federal government is finding innovative ways to keep Canada safe,” he added. CCRA and CIC will soon expand CANPASS – Air throughout Canada by opening kiosks at airports in Montreal, Ottawa, Toronto, Calgary, Edmonton, Halifax and Winnipeg. Visit CCRA’s Web site for application forms, and more information about the program: www.ccra-adrc.gc.ca/customs/individuals/canpass.
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YVR Gains Top Honours for Innovative Services V ancouver International Airport (YVR) has been recognized by Airports Council InternationalNorth America (ACI-NA) for its superior concessions program in two categories. Gateway Valet & Concierge was chosen No. 1 in its category for Most Innovative Concession, while YVR’s International Terminal Food and Beverage Program came in No. 2 for Best Food and Beverage Program.
Larry Berg Wins Transportation Award arry Berg, the Airport Authority’s president and CEO, has been honoured with a National Transportation Week Award of Achievement for his contributions to the transportation industry in Canada. In announcing the award, the NTW said Berg has “ensured that Vancouver International Airport and the Airport Authority continue the standard of excellence in the areas of safety and security, customer service and environmental matters. His leadership has ensured that YVR has attained the ranking as one of the top 10 airports in the world.” Berg is a member of the Boards of Directors for the Airport Authority and its subsidiary, YVR Airport Services. He is also chair of the Canadian Airports Council, president of Airports Council International–Pacific, a director of Airports Council International, and past chair of the Greater Vancouver Gateway Council. National Transportation Week was created to develop a greater public awareness of the role played by all modes of transportation (air, rail, road, water and pipelines) in the economic and social development of Canada. It also pays tribute to the one million people who work to keep Canada moving, and encourages the transportation industry to strive for even greater efficiency and a better utilization of resources, with a particular emphasis on safety, energy conservation and the environment. During National Transportation Week, held each year during the first week of June, a select number of industry representatives receive special recognition of their outstanding contributions. These prestigious awards are recognized by the federal Minister of Transport and are presented at a national ceremony.
Vancouver International Airport Authority’s vice president of commercial development, David Huffer, credits the Airport Authority’s focus on customer service for the success of its concession programs. “These awards recognize our efforts to provide customers with innovative services, quality products and the very best overall airport experience,” said Huffer. “We’re always looking for ways to improve our program to meet the needs of consumers, and to remain one step ahead of our competition.” The 2003 ACI-NA awards compliment previous recognition of the Airport Authority’s retail and parking programs. In 2002 the Airport Authority’s Level 1 retail development in the Domestic Terminal was recognized with an Excellence in Airport Concessions award, and the International Air Transport Association (IATA) has consistently rated YVR’s parking program among the top 10 in North America.
Gateway Valet & Concierge 1st Place – Most Innovative Concession – ACI-NA 2003 Concessions Contest Door-to-door curbside valet service
at International and Domestic terminals. Personal service 24 hours a day is convenient and saves time for the busy traveller. Complimentary concierge services are left to the customer’s imagination. Some more frequent requests include: Auto detailing, Dry-cleaning, Auto insurance renewal, Grocery or personal shopping and, Courier service.
International Terminal Food and Beverage Program 2nd Place – Best Food and Beverage Program – ACI-NA 2003 Concessions Contest A mix of grab-and-go food, casual meals and upscale dining options in the International Terminal building. Local brands and international flavours provide passengers and the airport community with value and choice. Food and beverage options include: Upscale dining at the Fairmont Vancouver Airport’s Globe@YVR, A floating sushi bar or dim sum at Hanami Japanese Restaurant, Casual westcoast cuisine at Pacific Market and, Shogun Grill, Fortune Wok, Flying Wedge Pizza, Burger King, Starbucks and Skyway Gourmet at the food court.
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Health Canada Lifts SARS Travel Advisory for Singapore eath Canada has removed Singapore from the organization’s stringent SARS Travel Advisory list, revoking the prior recommendation against travel to Singapore. The Singapore Tourism Board (STB) and the Singapore Ministry of Health (MOH) have worked exhaustively during the past several months to establish Singapore as a “safe harbour” amidst the SARS crisis, resulting in world recognition of Singapore’s leadership role in SARS prevention and control. On May 13, Health Canada removed Singapore from the roster of countries to which the organization advises against travel, due to continued concern about the transmission of the SARS agent in nonhospital and community settings in
these locales. This follows on the heels of myriad World Health Organization (WHO) commendations, including commentary by Dr. Davi, WHO executive director of communicable disease programs, describing Singapore’s actions to contain the SAS outbreak as “exemplary.” In addition, David Heymann, WHO chief of communicable diseases, recently was quoted: “Singapore has ‘peaked’ and the
worst is over.” As reported in Singapore’s Straits Times on April 24, “WHO sees Singapore’s ‘actions as a very important demonstration of what can be done and what should be done.”’ Singapore was the first country to implement thermal screening at airports and immigration checkpoints, and applying formal home quarantine procedures for suspected SARS cases.
The Singapore MOH and the STB have issued a series of informative advisories on SARS for travellers and members of the tourism industry, which can be downloaded at www.stb.gov.sg/sars/trade/advisories.stm. For more information contact Singapore Tourism Board at (212) 302-4861 (New York) or (323) 6770808 (Los Angeles), or visit www.stb.gov.sg.
World’s Airline Association Declares SARS Impact Worse Than 9/11 S ARS (Severe Acute Respiratory Syndrome) has caused more damage to the global airline industry than the September 11 attacks and the war in Iraq combined, according to the International Air Transport Association (IATA), the world’s airline association. “This is a crisis of major proportions,” Thomas Andrew Drysdale,
regional director for IATA, told a meeting of Asian airport managers in the Philippines last month. The world’s airlines have lost more than $10 billion this year, he said. Drysdale told reporters that the combined effects of the September 11 terror attacks, the war in Iraq and the foot-and-mouth disease in Britain did not cause as much damage to the
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industry as SARS. “At no time in the history of aviation have we ever seen declines of the magnitude that we are now seeing in the Asian region as a result of SARS,” he said. “Virtually every airline in the world is affected.” Drysdale warned of even bigger losses over the next few months if no measures are taken to contain the spread of SARS, which has killed more than 580 people and infected some 7,600, most of them in Asia. Representatives from the 10-member Association of Southeast Asian Nations were joined by airport officials from China, Japan and South Korea at the two-day meeting, which centred on discussions on how to standardize anti-SARS measures at Asia’s airports in a bid to restored air travellers’ confidence and prevent the virus from spreading.
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By Jim Jorgenson
Business after Business
he British Columbia Aviation Council, Richmond Chamber of Commerce, and Vancouver Board of Trade presented a business-after-business trade show last month in the ITB East Concourse. The 9th annual trade show featured displays and booths representing over 70 local businesses, food samples, complimentary parking by YVR, and many prize draws, including a grand prize trip for two to Munich from Lufthansa.
Pacific Coastal Airlines booth staffed by Jim Anderson.
(above) Canada Customs and Revenue Agency booth staffed by Catherine Willems.
(right) BCAC booth staffed by Ken McNicol, Armaine Neale.
Security Agencies Participate in Police Week ast month, security forces at YVR marked Police Week with a number of displays in the International Terminal Building. The RCMP (along with the RCMP YVR volunteers), YVR Aviation Security, Coast Guard, Canada Customs and Immigration, the BC Ambulance Service, Richmond Fire Rescue and
L Hawkair booth staffed by (l. to r.) Daryl Tucker, marketing manager, Christine Hambling, Karlee Hewitt and Liz Richardson, Vancouver customer service, and Claire Ward, sales representative of Blossom Winery of Richmond, the winner of the draw for a trip for two on Hawkair to Terrace.
Securiguard were all represented with tabletop displays. The RCMP Police Dog Team performed a half-hour demonstration to the delight of passengers and employees in the area. Outside, an RCMP cruiser, a BC Ambulance and a Richmond Fire Rescue Truck were stationed at the curb on display.
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The Vancouver Canucks Support YVR Golf for Kids From Brian Burke: The Vancouver Canucks are proud to be supporters of the annual YVR Golf for Kids golf tournament and evening gala event. Since its inception in 1991, the event has raised in excess of $850,000 for Canuck Place and other children’s charities. Last year alone, Canuck Place received $100,000 in contributions from the event. I attend numerous golf tournaments and events in support of various charities across the Lower Mainland each year. YVR Golf for Kids is second to none. The golf prizes are outstanding, and the evening gala — with silent and live auctions — offers a terrific dinner and over 200 items for auction, ranging from airline tickets to entertainment packages. Please join the Vancouver Canucks in supporting this year’s YVR Golf for Kids event on August 21, at Mayfair Lakes Golf and Country Club, followed by the evening gala at the Best Western Richmond Hotel & Convention
Centre. Your support will go a long way to helping kids in need. Sincerely,
Brian Burke General Manager Vancouver Canucks Come out and spend a day with members of the Vancouver Canucks at the YVR Golf for Kids event on Thursday August 21, and support children’s charities. For further information, visit their Web site at www.yvrgolfforkids.com or contact YVR Golf for Kids at: (604) 2743175, fax (604) 277-1721, or email at email@example.com. We look forward to seeing you there!
Last Chance to Support the 2010 Bid ith just a few weeks remaining until the Host City of the 2010 Olympic and Paralympic Winter Games is selected by the International Olympic Committee (IOC), the Vancouver 2010 Bid is proud to announce that our online supporter count is over 118,000, with more than 47,000 expressing a desire to volunteer for the 2010 Winter Games should they be awarded to Vancouver! On behalf of everyone at the Vancouver 2010 Bid, I would like to thank all those who have taken the time to pledge their support for Canada’s bid. We would love to add even more names to the list in time for our final presentation to the IOC in Prague on July 2, which is why we’re launching the “Push To Prague” campaign. We would like you to invite all your
friends and family who have not yet pledged their support for Vancouver 2010 to do so in advance of this important date. The results will be printed and presented to the IOC on July 2. Please spread the word to as many
Hawkair’s “Suitcase Party” at Smithers Airport aryl Tucker, marketing manager for Hawkair, brought smiles to three faces by selecting their names as winners of Hawkair’s “Suitcase Party” held Friday May 23, at the Smithers Airport. Entrants were invited to pack a toothbrush, show up at Smithers airport and fill out an entry form. Each
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Hawkair’s Daryl Tucker – the man with the golden voice and free airline tickets. winner received a return flight for two to Vancouver; limousine ride to a Vancouver hotel; and one night’s accommodation. About 100 people attended the ‘party’ held at the Smithers Regional Airport. The lucky winners were: Wayne Goss, Jeannie Cramer and Kelly Hartnett. The airline plans a similar marketing promotion for Vancouver passengers in July. Enter at www.hawkair.ca. Wayne Goss and companion Therese Vliegerthart get ready to depart for their weekend in Vancouver.
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TransLink Makes Major Land Purchase in Vancouver Investment Guarantees Options for Future Transit System Needs ransLink has agreed to purchase 17.3 acres of the former site of the Eburne sawmill at West 75th Avenue and Hudson Street in Vancouver, near the north end of the Arthur Laing Bridge. TransLink is purchasing this industrial-use land from North Fraser Terminals Inc. Staff is seeking Board approval to investigate the possible relocation of the Oakridge Transit Centre operation to the Eburne site in south Vancouver. With Board approval, staff would investigate this option in conjunction with preliminary design work already in progress to reconstruct the Oakridge Transit Centre on 41st Avenue. Staff would then provide the Board with a recommendation for funding to replace the existing Oakridge Transit Centre either on the
existing site or on the newly acquired Eburne site. “It is extremely difficult to obtain a large site like this within Vancouver city limits so we are taking advantage of the opportunity,” explains TransLink chair Doug McCallum. “We predict a need for the space to accommodate future transit operation needs, possibly including a new transit facility to replace the one currently at Oakridge,” McCallum said. Strategically Located Vancouver Mayor and TransLink director Larry Campbell agrees. “This purchase is part of TransLink’s strategic commitment to upgrade bus services throughout the region,” said Mayor Campbell, “Equally importantly, the site is strategically located on important rail alignments that
BC Government Announces $20 million Investment in Aerospace Training remier Gordon University College Campbell has of the Fraser Valley announced that the in Abbotsford, provincial governO k a n a g a n ment will invest $20 University College million in new and in Vernon and expanded aerospace Northern Lights training facilities in College in Dawson British Columbia. The Creek. Premier also “Improving the announced the creavailability of traination of the BC Premier Gordon Campbell ing in outlying A e r o s p a c e regions of the Consortium, a highprovince was identilevel advisory committee on which fied as a key priority in the BC the Aerospace Industry Association Aerospace Workforce Strategy,” of BC (AIABC) will represent said Andrew Huige, executive industry. director of AIABC. “Increased “This strategy will expand aero- investment in aerospace training is space job training and skills devel- a critical priority to ensure the opment for students while support- availability of a skilled workforce ing the growth and diversification that will enable BC to maintain its of the aerospace industry over the competitive advantage in the mainnext five to 10 years,” said Premier tenance, repair and overhaul marCampbell. “Our goal is to make BC ket.” In addition to almost onea leader in the growing, highly spe- third of Canada’s maintenance, cialized area of aircraft manufac- repair and overhaul market share, turing and maintenance.” BC boasts a strong aerospace manThe new investments in train- ufacturing sector with advanced ing, which support a number of the technological capabilities. strategies devised through the Read the full text of the AIABC’s recently completed Premier’s announcement on the Aerospace Workforce Strategy, AIABC Web site at include an expanded campus for www.aiabc.com. the British Columbia Industry and For more information about the Technology’s (BCIT) aviation Aerospace Industry Association of school on Sea Island, as well as BC, please contact Andrew Huige funding for new facilities at the at (604) 538-0081.
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many believe should play a role in meeting future transit needs. This is good news for transit users.” The Eburne site, located at 9149 Hudson Street, was the location of the Eburne Sawmill from 1910 to 1999. TransLink’s parcel is located on the eastern portion of the site, located near the base of the Arthur Laing Bridge. The entire Vancouver portion
of the site is approximately 33 acres, is zoned industrial, and is being developed by North Fraser Terminals Inc. for industrial purposes, including marine related uses. The site has been remediated, and in-filled where necessary to bring it up to current flood plain levels. The surrounding neighbourhood is principally light industrial and commercial properties.
from one global leader to another... Congratulations YVR on being
n the airport business the journey matters as much as the destination. How you move passengers, baggage and cargo will determine your international reputation. Glidepath understands. For 30 Years our systems have smoothed the way for countless departures and arrivals around the globe and here at YVR.
Our proven baggage handling systems are installed at over 350 airports in more than 30 countries, enabling the delivery of greater convenience to airlines and the travelling public. At the heart of the Glidepath philosophy is our commitment to quality, reliability and performance. We aim to keep our clients operating efficiently even under the most demanding conditions. We are proud to be a part of the #1 airport in North America and congratulate the Vancouver International Airport Authority for this great achievement.
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BAGGAGE HANDLING SYSTEMS BAGGAGE SECURITY SYSTEMS SOFTWARE SOLUTIONS TOTAL SOLUTION PROVIDER
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YVR’s Annual Public Meeting Highlights
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review of the past year at YVR and the many challenges facing the airport and the aviation industry were among the topics covered during the Airport Authority’s annual public meeting last month. As a community-based organization, the Airport Authority invites the public to the meeting at YVR each year to hear presentations outlining results from the previous year and plans for the future. The meetings also include a question and answer period. It is just one of the many ways the Airport Authority is accountable to the communities it serves. In his opening remarks to the meeting, Graham Clarke, chair of the Airport Authority’s Board of Directors, noted the tough times the aviation industry is experiencing, adding, however, that as a result of a revised 2003 business plan, “we’re in a position to weather the storm without sacrificing our commitment to customer service and our mission to serve this community.” In his presentation, Larry Berg, president and CEO, said, “We have to remain financially viable in the bad times, while ensuring that the airport continues to be in a position to contribute to British Columbia’s economic development in the long term. This means we may reduce short-term spending while continuing to fund
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Achievements and Challenges Ahead
programs that have a long-term impact.” He said that as BC’s airport, the Airport Authority will continue advocating initiatives that bring economic benefits to the region, such as the proposed rapid transit line linking Richmond, the airport and Vancouver. The Airport Authority has committed $300 million to build the airport portion of the project should it proceed. “It would not serve this community to forego planning for the future because a series of unfortunate events have set the industry back today,” Berg said. Last year was the Airport Authority’s 10th anniversary, and part of Berg’s presentation focused on airport development over the past decade. More than $900 million has been spent on a number of capital projects and upgrades, among them the north runway, International Terminal Building, Airport Connector, renovated Domestic Terminal, the four-level parkade, baggage systems and information technology. And all of this was achieved with out government funding or subsidies. He also noted that over the past decade, more than $800 million has been spent on operations and $536 million has been paid to the federal government in rent. “This airport’s most important
function is to be a connector,” he concluded. “YVR connects people and goods to destinations beyond British Columbia. In its role as a connector, it generates development for and in the community. The Airport Authority will continue to work with the airport community and with all British Columbians. With your support, we will continue to deliver the services BC needs to stay connected.” Other members of the Airport Authority’s executive team also made presentations, including Tony Gugliotta, senior vice president, finance and chief financial officer, who discussed the 2002 financial statements; Craig Richmond, vice president, operations, who gave an update on passenger statistics, and safety and security initiatives; Bob Cowan, senior vice president, engineering, who reviewed capital projects at YVR; and Anne Murray, vice president, community and environmental affairs, who reported on some of the Airport Authority’s environmental and community initiatives. An electronic copy of the Airport Authority’s 2002 Annual Report can be downloaded from the company’s web site — www.yvr.ca — or a printed copy can be requested by calling (604) 276-6500. A copy of Larry Berg’s annual public meeting speech is also available on the Web site.
ClubTrek Rewards Program from ElderTreks lderTreks, the tour company that offers exotic adventures for travellers 50 and over, has introduced a rewards program designed to offer savings to their clients. The ClubTrek Rewards Program offers savings up to 10 per cent off the catalogue price on future trips, based on the number of previous adventures booked with ElderTreks. Enrollment in the program
$18.00 per person including complimentary Dessert Buffet & Coffee or Tea Regular value $25.50 per person. 30% Savings!
is automatic for ElderTreks’ travellers, who can earn a five per cent reduction after only their first ‘adventure’. According to Gary Murtagh, president of ElderTreks, “It is important for us to provide incentive, as well as value, to our travellers. The reason ElderTreks remains the only company offering adventure tours on all seven continents exclusively to travellers over 50, is
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New and Used Vehicle Sales and Leasing
All prices exclusive of applicable taxes & Gratuities. Offer valid for YVR employees only. ID MUST be presented to server before ordering. Valid until June 30, 2003
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because of the loyalty of our clients. Loyalty that we want to reward.” Other membership benefits include special mailings sent only to ClubTrek members, preferred status for wait-listed trips, and preferred status for new program bookings. ElderTreks offers small-group, worldwide adventures to safe and exotic locations, with activity levels ranging from easy, one-hour walks to challenging hikes in excess of five hours. Examples of the variety of tours offered by ElderTreks are: swimming with turtles in the Galapagos; exploring the vast and mysterious temples of Cambodia’s Angkor Wat; uncovering the castles and counts of Transylvania; or journeying overland on an African Safari. Contact 1-800-741-7956, or www.eldertreks.com.
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• CONSUMER • COMMERCIAL •
Richmond Hotel Guide CLASSIFIED ACCENT INN VANCOUVER AIRPORT 10551 St. Edwards Drive (604) 273-3311; 1-800-663-0298 www.accentinns.com
HAMPTON INN VANCOUVER AIRPORT 8811 Bridgeport Road (604) 232-5505; 1-800-426-7866 www.hamptoninn-vancouver.com
BEST WESTERN ABERCORN INN 9260 Bridgeport Road (604) 270-7576; 1-800-663-0085 www.abercorn-inn.com
HILTON VANCOUVER AIRPORT 5911 Minoru lvd. (604) 273-6336; 1-800-HILTONS www.vancouverairport.hilton.com
BEST WESTERN RICHMOND HOTEL & CONVENTION CENTRE 7551 Westminster Hwy. (604) 273-7878; 1-800-663-0299 www.richmondinn.com
HOLIDAY INN EXPRESS VANCOUVER AIRPORT 9351 Bridgeport Road (604) 273-8080; 1-800-HOLIDAY www.hi-express.bc.ca
COMFORT INN VANCOUVER AIRPORT 3031 No. 3 Road (604) 278-5161; 10800-663-0974 www.comfortinnvancouver.com DAYS INN VANCOUVER AIRPORT 2840 Sexsmith Road (604) 207-8000; 1-800-DAYS INN www.daysinn.com/canada DELTA VANCOUVER AIRPORT 3500 Cessna Drive (604) 278-1241; 1-800-268-1133 www.deltavancouverairport.com EXECUTIVE AIRPORT PLAZA & CONFERENCE CENTRE 7311 Westminster Hwy. (604) 278-5555; 1-800-663-2878; 1-888-388-3932 www.executivehotels.com EXECUTIVE INN EXPRESS VANCOUVER AIRPORT 9020 Bridgeport Road (604) 270-6030; 1-800-663-2337; 1-800-654-2000 www.executivehotels.com FAIRMONT VANCOUVER AIRPORT Vancouver International Airport (604) 207-5200; 1-800-441-1414 www.fairmont.com FOUR POINTS HOTEL BY SHERATON 8368 Alexandra Road (604) 214-0888; 1-888-281-8888 www.fourpoints.com
HOLIDAY INN VANCOUVER AIRPORT 10720 Cambie Road (604) 821-1818; 1-888-831-3388; 1-800-HOLIDAY www.hi-airport.bc.ca RADISSON PRESIDENT HOTEL & SUITES 8181 Cambie Road (604) 276-8181; 1-800-333-3333 www.radissonvancouver.com RAMADA INN VANCOUVER AIRPORT 7188 Westminster Hwy. (604) 207-9000; 1-800-383-8393 www.ramada.com SANDMAN HOTEL VANCOUVER AIRPORT 3233 St. Edwards Drive (604) 303-8888; 1-800-726-3626 www.sandman.ca STEVESTON HOTEL 12111 3rd Avenue (604) 277-9511 www.stevestonhotel.com TRAVELODGE HOTEL VANCOUVER AIRPORT 3071 St. Edwards Drive (604) 278-5155; 1-877-278-5155 www.travelodge.ivancouver.com VANCOUVER AIRPORT CONFERENCE Resort-Ramada Plaza/Park Plaza 10251 St. Edwards Drive (604) 278-9611; 1-866-482-8444 www.vacr.bc.ca VANCOUVER AIRPORT MARRIOTT 7571 Westminster Hwy. (604) 276-2112; 1-877-323-8888 www.marriotthotels.com
49,000 READERS EVERY MONTH • $17.50 per col inch
Tel: 604 736-6754 • Fax: 604 736-6750 • E-mail: firstname.lastname@example.org
RECREATION PROP. FOR RENT BRITISH COLUMBIA (PINANTAN LK). LAKEFRONT HOUSE—PRIVATE RURAL SETTING 29 kms from Kamloops, 3-bdrm. 2-bath house, 1/2 acre lot. Treed view of lake & mountains, swimming, fishing, hiking, skiing, snowmobiling bird watching, horseback riding. Children’s play area, BBQ, microwave, dishwasher, VCR/TV., sundeck, sauna & fireplace. Smoking/pets allowed outside. $100/night; $500/wk. Taking 2003 bookings. Maximum 7 persons.
BED & BREAKFAST
CHESTNUT TREE COTTAGE Comfortable accommodation, with special discounts for airline personnel. Five minutes from airport, in Richmond. Free Pick-up to and from airport. Phone Penny or Ross (604) 273-1198 E-mail: email@example.com Website www.bbcanada.com/2011.html
Tel: (604) 232-4652. www.angelfire.com/linux/pinantanlake/
ACCOMMODATION FOR RENT Oakdale Manor Bachelor $550; One-Bedroom $650. Available immediately. For short- or longterm rental. Adult-oriented building. Amenities include: full carpeting, balconies, storage/locker, secured underground parking, and coin laundry. Five minutes to YVR; 10 minutes to Richmond Centre; 15 minutes to downtown Vancouver; 20 minutes to UBC. Sorry, no pets. For details, contact property manager at (604) 327-5477. 3656 Oak Street Vancouver, BC V6P 3B4
AVIATOR’S BED & BREAKFAST Closest B&B to Vancouver Airport. Free pick-up arranged. Rates: Single, $55. Tel: (604) 273-0646, Toll Free: 1-888-537-9233, Fax: (604) 278-2156 www.bbcanada.com/2483.html
RECREATION PROPERTIES WATERFRONT CABIN • Leased Land WEEKEND RETREAT OR INCOME PROPERTY Sunshine Coast location. Cedar exterior, finished in Ponderosa Pine interior w/deck & aluminum shake roof. Sleeps 6, has wood stove, electricity & gas stove. Furnished, 10 years old. Seasonal rental income exceeds costs. $48,950 o.b.o. (604) 228-0625.
ACCOMMODATION FOR RENT For Rent Beautiful, brand-new 2-bedroom in “Copper Sky” building at Steveston waterfront. All appliances, fireplace. 800 sq. ft. No pets. $1,200/mth. Available July 1. (604) 241-4597.
49,000 READERS EVERY MONTH
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2nd Floor – 1965 West Broadway, V6S 1Z3
Fax: 604 736-6750 E-mail: firstname.lastname@example.org
per column inch MOTORCYCLES FOR SALE
1993 GSXR 750. 30,000 kms. Never crashed. A well-maintained bike with custom paint, Low-Pro signal lights, new chain, good tires and brakes, and more. Have all receipts. Oil changed every three months.This bike runs as good as it looks. Must sell. $5,950 obo. (604) 228-0625
ACCOMMODATION FOR RENT
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MIN. TO SHOPS, BUS, PARKS, DINING & ENTERTAINMENT! PROPERTIES INCLUDE GYM, POOL, SAUNAS, RECREATION CENTRE & FREE SATELLITE TV! COMPLETELY MODERNIZED STUDIOS, 1, 1+DEN & 2 BDRMS. GOING FAST! CALL TODAY!