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About Drive-365 Motor Breakdown Service Service Agreement Summary Statement of Demands and Needs This service agreement will suit the demands and needs of an individual wishing to cover themselves against unforeseen costs following the breakdown of a vehicle or other ‘event’ as described in this service agreement. Subject to terms, conditions and maximum specified claim limits.

Important This service agreement is sold to you on a non-advised basis and it is therefore important for you to read the booklet (paying particular attention to the terms and conditions and exclusions) and ensure that it meets all of your requirements. If upon reading this service agreement you find it does not meet all of your requirements, please refer to the cancellation rights.

Service Provider This motor breakdown service is provided by: Drive-365 (Motoring Solutions) Ltd Charles Kennedy House, 4 Bridge Street, Wisbech, Cambridgeshire, PE13 1AF Registered in England no. 8350333 Authorised and regulated by the Financial Conduct Authority This agreement is a service agreement and NOT an insurance policy. Service agreements are non-regulated products, and are not covered by the Financial Services Compensation Scheme. Your statutory rights are not affected.

Type of Service and cover provided This is a Motor Breakdown service providing roadside assistance and recovery services in the United Kingdom.

Eligibility requirements To be eligible for this service, the following requirements must be met:

Significant features and benefits      

Roadside assistance – up to 1 hour Roadside repairs Cover before you travel Assistance at your home Onward destination service Cover for any driver that is using the registered vehicle, provided that the person has received permission from you first and is legally able to drive the vehicle.  Covers a car, light van, estate car or 4x4 sport utility vehicles. Recovery of a caravan or trailer attached to your vehicle at the time of the breakdown up to 7.6 metres in length  Wheel changes - roadside assistance only (providing that the driver has a serviceable and accessible spare tyre and wheel and is able to provide a manufacturer's key to remove any locking wheel nuts or if an inflation / foam kit is provided and can be used to inflate the tyre to allow you to complete your journey)

Drive-365 Service Agreement Summary V2

13 July 2013

Significant or unusual exclusions and limitations             

Labour charges in excess of one hour. Home Start Cost of replacement parts, fuel or materials used in a repair. Toll charges, ferry charges, parking charges, traffic congestion charges. Storage charges incurred during or after the use of our services. More than 1 call-out during the period of cover. Running out of fuel, wrong fuel in vehicle, loss of keys, broken glass. Any vehicle not able to provide a serviceable and/or accessible spare tyre for wheel changes (or vehicle does not come with a spare tyre as a standard fitment). Vehicles immersed in, or immobilised from being immersed in, mud, snow, sand or water. Vehicles that require a repair at a specialist garage. A second use of our services if no remedial action has been taken to correct the initial fault. Faults with a caravan or trailer (that may or may not immobilise the caravan/trailer) when the vehicle is not immobilised. Recovery of caravans or trailers where specialist equipment is required to move the caravan or trailer, i.e. specialist wheel changing equipment.

Duration of Cover The cover is for the period as stated on your service agreement schedule and in any event will not exceed the period of temporary motor insurance cover purchased in conjunction with this policy.

Your right to cancel Owing to the nature of this short period service agreement and associated administration costs, there is no refund of any monies paid in the event of this policy being cancelled.

Making a claim under your policy In the event of a breakdown, you will be provided with a 24 hour contact number to call which will be shown on your schedule of cover.

Making a Complaint Our aim is to try to provide a first class service to you at all times, however we do recognise that sometimes problems do occur. Should you ever have cause to complain then in the first instance please write to: … in writing

The Administrator Drive-365 (Motoring Solutions) Ltd 4 Bridge Street Wisbech Cambridgeshire PE13 1AF

Drive-365 Service Agreement Summary V2

13 July 2013