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ODO Apprenticeships Delivery Plan Supporting your operational delivery through learning and development

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Premier Partnership is one of the UK’s leading and fastest growing providers of Apprenticeships, Leadership & Management development and Health & Safety consultancy, with a multi award winning team and a nationwide network of associates and suppliers. Now the biggest provider of apprentices to the public sector and delivering 14,000 training events annually, we are the training provider of choice for employers including local authorities, central government and government organisations. Not only do we have a track record of outstanding achievement rates and all the necessary accreditations, our clients benefit from long term cost savings, efficiencies, and organisational transformation.

Operational Delivery Profession Apprenticeship Standard The Operational Delivery Officer (ODO) apprenticeship standard is designed to develop individuals who work in public facing environments within the public sector, equipping them with the skills to offer the most efficient and highest quality service to the public as internationally recognised professionals in this key role. Premier Partnership has been working with the public sector to deliver ODO Apprenticeships for a number of years for a key number of government departments. With thousands of apprentices on programme and a 98% pass rate we support the apprenticeship journey from pre-induction to end point assessment.

12 MONTH COMPETENCY BASED PROGRAMME (VALUES, KNOWLEDGE, SKILLS AND BEHAVIOURS) 2

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LEVEL 2 AWARD IN OPERATIONAL DELIVERY PRINCIPLES LEVEL 3 CERTIFICATE IN OPERATIONAL DELIVERY ADVANCED FUNCTIONAL SKILLS LEVEL 2 ENGLISH/MATHEMATICS WHERE APPLICABLE


The Apprenticeship Journey Premier Partnership is one of the largest providers of ODP Apprenticeships ensuring that Apprentices receive both on and off the job training whilst obtaining qualifications from City & Guilds and guidance towards the required end point assessment. We work in partnership with the employer to ensure that the programme is tailored to their needs.

PRE-INDUCTION

INDUCTION

PROGRAMME DELIVERY

END POINT ASSESSMENT


Pre-Induction APPRENTICE AND LINE MANAGER WELCOME EMAIL APPRENTICE ELIGIBILITY AND SKILLS SCAN COMPLETED APPRENTICE UNDERTAKES ENGLISH AND MATHS INITIAL ASSESSMENT AND DIAGNOSTICS IF APPLICABLE BOOKED ONTO LOCAL APPRENTICESHIP INDUCTION


Apprentice Induction FACE TO FACE INDUCTION INTRODUCTION TO APPRENTICESHIPS - Apprentice journey explained - Learning methods & opportunities agreed - Functional Skills equivalence requirements TABLET PROVISION - Navigation - Terms and conditions of use - OneFile/Nomad offline LEARNING ACTIVITIES - Team activities - British Values, Safeguarding and Prevent training COMMITMENT AND ENROLLMENT FORM - Identify learners support needs - Identify individualised SLOS - Line manager, Apprenticer and provider required - Explain Premier additional support/helpdesk

INDUCTION SURVEY


Programme Delivery OPERATIONAL DELIVERY OFFICER STANDARD • The following delivery model will guide and support all apprentices undertaking the Operational Delivery Officer standard to a successful EPA: • All apprentices will undertake a full induction prior to commencement of the program. • Complete all relevant paperwork as required by the Education and Skills Funding Agency (ESFA). • Receive an introduction to the e-portfolio that will support them during their apprenticeship. • Be loaned a pre loaded android tablet for the period of their apprenticeship, with supporting links, details of their apprenticeship journey and a means of engaging 24/7 with their programme and the apprenticeship program.

ALL APPRENTICES WILL: • Receive a timeline of their learner journey outlining the flexible elements of the program and required completion timeframes. • Be provided with a Programme Tutor who will support them throughout their apprenticeship (although the Program Tutor may at times vary due to operational requirements the e portfolio will constantly record and capture all KPI and individual learner progression/requirements). • Be further supported in their qualifications by the qualifications team including the help desk our bespoke qualifications Moodle, a clear learner journey outlining qualifications learning opportunities and learning outcomes for each unit of qualification. • Be invited to attend scheduled workshops and learning days delivered by Subject Matter Experts (SME’s). • Receive specialist support if they require a functional skills element in Maths or English. This support will be tailored to each individual learners needs. • Be guided to support material available on the CSL Learning portal that will assist them in achieving the aims of the apprenticeship standard. • Have a minimum of 4 weekly contact with our delivery team (Subject matter experts, Functional Skills specialists, Addition Learning Support team, Programme Tutors)


FUNCTIONAL SKILLS MATHS & ENGLISH LEVEL 2

If you do not have an equivalent of an A* - C at GCSE then you will receive support from the delivery team, including the Functional Skills specialists. specialist functional skills team. You will be guided towards successful completion of your functional skills by: The provision of an android tablet that enables you to access online learning tools including: • • • • •

Bespoke lesson plans Tips and hints Mock tests Workbooks E learning

Virtual learning sessions will be provided along with scheduled webinars and conference calls. These will be delivered by subject matter experts.

On site learning days facilitated by subject matter experts and your programme tutor. A bespoke learner journey developed in tandem with your diagnostic results, ensuring focus is on the elements that you require support in. Virtual learning sessions will be provided along with scheduled webinars and conference calls. These will be delivered by subject matter experts and your programme tutor.


END POINT ASSESSMENT

Premier Partnership works in collaboration with End Point Assessment providers City & Guilds to grade the following four areas: - - - -

Showcase portfolio Work Based Project Interview Presentation

Apprentices are awarded a distinction, pass or fail

96% pass rate

Get in touch for further information on Premier Partnership’s ODP Apprenticeship provision at 01302 369 700 or email apprenticeships@premier-partnership.co.uk

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