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I N T E R C U LT U R A L M A N A G E M E N T I N S T I T U T E

The 15th Annual IMI on Intercultural Relations

Conference

Featuring Keynote Speakers Rosiland Jordan Correspondent, Al Jazeera English

MoisĂŠs NaĂ­m

Senior Associate, International Economics Program, Carnegie Endowment for International Peace

Thursday, March 13 - Friday, March 14, 2014 School of International Service, American University Washington, D.C

http://www.american.edu/sis/imi/


ABOUT THE INTERCULTURAL MANAGEMENT INSTITUTE Formerly the Business Council for Intercultural Understanding Institute, founded in 1957, the Intercultural Management Institute (IMI) is one of the oldest, professional intercultural and cross-cultural training and education providers. As part of American University’s School of International Service, IMI prepares professionals across sectors to recognize and manage cultural differences, turning them into competitive advantages. The Institute works to strengthen communication, understanding, and leadership across cultures as well as encourage diversity and inclusion in an increasingly multicultural and globalized world. IMI offers practical skills, tools and expertise for more effective and productive intercultural relations. IMI works with a wide range of US and international partners to identify cultural challenges and opportunities and customize solutions and programs that meet their individualized needs. Our core programs include: • Customized Training Programs • Diplomatic Training •

Skills Institutes

• Annual Conference on Intercultural Relations • Intercultural Management Quarterly

ABOUT THE CONFERENCE Since its launch in 2000, this conference provides a unique opportunity to convene a diverse group of professionals, academics and scholars from different sectors for networking and professional development. This conference offers varied, hands-on experiences that equip participants with tools and skills to enhance their intercultural communications, negotiations, and leadership skills. This year’s keynote speakers will include Al Jazeera English Correspondent Rosiland Jordan and Moises Naim, an internationally renowned columnist and commentator on globalization, international politics and economics, and senior associate at the Carnegie Endowment for International Peace. The 15th Annual conference program will feature over 45 sessions across six tracks including: • Media and technology • International education, exchanges and training • Diplomacy • Healthcare • Business • Cross-cutting topics in Intercultural Relations


CROSS-CUTTING TOPICS IN INTERCULTURAL RELATIONS • Exposing Cultural Complexities of Conflict Resolution Training: A Look at the Aviation Industry Robin Guillian

• Evade, Settle or Resolve: Choices in a Negotiation Stefan Eisen Jr. & Gary Weaver

• Leading Through Change: Preparing Global Leaders to Thrive Laura Miller, Rondalyn Kane & Maria Morukian

• Dismantling the ‘U.S. versus International’ Dichotomy: Creating Synergy between Intercultural and Social Justice Approaches in Organizations Amer Ahmed

• Zoom it! A Simulation to Explore Communication and Leadership Styles Adriana Medina

• Teaching Intercultural Communication through Simulation

• Ethical Issues in the Field of Intercultural Relations: An Exploratory Study Kyoung-Ah Nam

• Global Effectiveness through Cultural Intelligence Akram Elias

• Enlivening Cross-Cultural Training: Three Activities to Encourage Engagement and Skill Building Pamela Ex

• Resiliency: Meeting the Emotional and Human Needs of the Intercultural Workplace Shilpa Alimchandani, Jon Sanders & Chuck Needlman

• Five Senses at Work in Our Cross-Cultural Interactions Patricia M Coleman

• Contrast-Culture Simulation Mr. Khan & Gary Weaver

Ali Erol

DIPLOMACY • Perspective on Developing Strong Partnerships between Higher Education Institutions and Embassies

• The Myths and Realities of Military Culture Today

• Intergrated Diplomacy, Defense and Development

• Making the Most of Your Working Relationship with Local Employees

Senem Bakar & Emilienne BanethNouailhetas

Ray Leki

• Overcoming Cross-Cultural Challenges in Diplomatic Tradecraft Jack Zetkulic

Julia Gaspar-Bates, Mark Bates, Stephen V. Bowles, Ivonne Arena

Marilyn Holt

• Global Perspectives and Approaches to Public Diplomacy Robert Albro, Larry Wohlers & Silvia Kofler


INTERNATIONAL EDUCATION, EXCHANGES AND TRAINING • The Conflict Cycle: An Interactive Model for Understanding Conflicts between Adults and Students in the Classroom

• Experiential Learning Techniques: Designing Powerful Intercultural Programs Bassim Abbassi & Nina Hasenstein

Norman Powell

• Teaching Locally, Thinking Globally: The Growing Cultural Complexity of Students Ruth Van Reken

• Build a Global Network - from A(rmenia) to Z(imbabwe) Scott Beale

• Reconciliation Retreat Case Study: How to Engage College Students in Issues of Race and Gender through Narrative, Goal-setting, and Dialogue Keith Jones Pomeroy & Cathy Coleman

• Modifying Online Classes for Non-American Learners Andrea Edmundson

• Getting It’ About Global Workforce Ageing and Inter-Generational Conflict: Exploring the Issues and Opportunities with Gen Y Students Peggy Okeefe

• Illustrating Social Justice: Creative Activism through the Arts Emily Pulley & Annette Whatley

HEALTHCARE • Prescription for Treating Cultural Differences in Healthcare

• Effective Health Communication is Everyone’s Job

• Understanding Latina Perceptions and Experiences of Quality Health Care

• Bridging the Cultural Gaps in International Healthcare Delivery and Messaging

Anita Schmied

Maria De Jesus & Daisy Kim

Cecily Rodriguez

Deryl Davis

• Health Education for Clinicans Supporting Underserved Communities Jehan El-Bayoumi

For session descriptions and presenter bios please visit: http://www.american.edu/sis/imi/conference/sessions.cfm


BUSINESS • Successful Business Negotiations & Promotional Approaches in Cross-Cultural Settings Bagher Fardanesh

• Security Assessments and Planning for International Operations Aric Mutchnick

• Leading through Conflict: CrossCultural Analysis and Skill Building for Third Party Intervention Jared Ordway & Gururaj Kumar

• A Changed Landscape?: Why Japan Matters in 2014 Sue Shinomiya

• Global Consulting: Insights on Bridging Cultures, Influencing and Use of Power Suzanne Zaldivar

• Fly Naked? Transcreation: Avoiding Embarrassing and Costly Mistakes Communicating Across Cultures Meritxell Guitart & Shelly Morrison

• Cultural Elements of Muli-leve Adjustment to Working Overseas Richard Linowes

• Doing Business in the Middle East North Africa Region: Are there Changes after the Arab Spring? Ghiyath Nakshbendhi

• Re-Entry: Making the Most of the Transition Home Patricia Cassiday

• Do You Speak ‘Millennial’? New Media as a Platform for Program Management Colleen Daley, Meghan Tankersley & Melissa Vivian

• Global Talent Management –Where Are You Today? Where Do We Need to Be? Susanne Mueller

MEDIA & TECHNOLOGY • D-I-V-E the Digital Intercultural Virtual Edge: Using Technology to Enhance Intercultural Learning, Collaboration, Innovation and Relationship Building

• Flipping the Cross-Cultural Training Program: Promoting Participant Pre-Training Learning through Online Tools

• The Function of Storytelling on BUSINESS (CONTINUED)

• Reporting in Post-Conflict Environments

Shelley Morrison & Lobna Ismail

Facebook and Twitter

Alexandra Botti & Page Arthur

• Conducting Offical Interviews: Perspectives from the Media and Public Officials Molly McCluskey & Salome Ramseier

Neal Goodman & Jennifer Horowitz

Carolyn Robinson


SCHEDULE OF EVENTS THURSDAY, MARCH 13TH, 2014 8:00AM - 8:30AM

REGISTRATION & BREAKFAST

8:30AM - 9:00AM

OPEN PLENARY

9:00AM - 10:30AM

CONCURRENT SESSION BLOCK 1

10:30AM - 10:45AM

BREAK

10:45AM-12:15PM

CONCURRENT SESSION BLOCK 2

12:15PM -1:45PM

KEYNOTE LUNCHEON (ROSILAND JORDAN)

1:45PM - 3:15PM

CONCURRENT SESSION BLOCK 3

3:15PM - 3:30PM

BREAK

3:30PM - 5:00PM

CONCURRENT SESSION BLOCK 4

5:00PM - 6:00PM

RECEPTION

FRIDAY, MARCH 14TH, 2014 8:00AM - 8:45AM

REGISTRATION & BREAKFAST

8:45AM - 10:15AM

CONCURRENT SESSION BLOCK 1

10:15AM - 10:45AM

BREAK

10:45AM -12:00PM

CONCURRENT SESSION BLOCK 2

12:00PM -1:30PM

KEYNOTE LUNCHEON (MOISES NAIM)

1:30PM - 1:45PM

BREAK

1:45PM - 3:00PM

CONCURRENT SESSION BLOCK 3

3:00PM - 3:15PM

BREAK

3:15PM - 4:45PM

CONCURRENT SESSION BLOCK 4

4:45PM - 5:30PM

CLOSING PLENARY


15th Annual IMI Conference on Intercultural Relations Flyer