Evaluation of The Royal Mail website

Page 17

Content Page - Smilers 2 1

1

3

4

Observation 1

Good to let user edit images.

1

Didn’t tell users the differences of options.

2

Users tried to edit text from preview.

3

‘Compare’ doesn’t work properly.

4

Users overlooked ‘proof’.

Change

Justification

Severity

- Should add captions of effects in front of every option.

Users would want to use ‘Edit’ more if they knew what effects they could get.

Moderate

- If possible, let users have the freedom to edit text. Otherwise text alternative should be offered on the preview.

One user tried to edit text during the test, and commented she didn’t like it. When users try to choose different text they will have to start all over again, which is not very user-friendly.

High

Change text

- ‘Compare’ function should be more efficient. - Disable ‘Add to basket’ until users tick ‘Proof’ box.

The function didn’t work very well and lag caused when loading images.

Moderate

Give users limits reduces error rates.

Moderate


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