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City of South Jordan

Public Works Department Annual Report 2017-2018


City of South Jordan

2018 Director’s Letter

Public Works Department

Public Works Director Jason Rasmussen

Contents 2018 Director’s Letter 2 Culinary Water Division 4 Secondary Water Division 6 Water Conservation 8 Street light division 9 Streets Division 10 Sanitation & Recycling Division 12 Storm Water Division 14 Fleet Division 16 Operation Division 17 City Cemetery 18 Department Performance 20 Department Safety & Risk Management 21 Completed Projects 22 2

To All South Jordan Residents: I am pleased to share the Public Works Department annual report, covering the fiscal year 2017-18. The report shares work that has been accomplished, provides accountability for the resources used within the department and highlights the value delivered to South Jordan Residents and other City stakeholders from the Public Works Department’s engaged and committed staff. The past fiscal year (July 2017 - June 2018) has been highlighted by completion of infrastructure replacement projects for our drinking water system and secondary water system. Other improvements include projects that have improved sidewalk ramps and storm water system capabilities. Our street light LED conversion project is in its second year, with 2,200+ street lights being converted to LED bulbs. The cost savings from this conversion will pay for itself in approximately 4.5 years. In addition to major system improvements, Public Works crews perform daily infrastructure maintenance and service delivery with the goal of meeting resident expectations. This is accomplished with the resources the City Council appropriates to the department, smart planning for infrastructure asset management and service delivery, and by dedicated employees who are professionals in their field. The Public Works Department works to make life better for residents. I hope that each person who reviews this report will learn more and have a greater appreciation for what takes place behind the scenes to ensure our residents enjoy a high quality of life here in South Jordan. Sincerely,

Jason Rasmussen Public Works Director


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Culinary Water Division

City of South Jordan Public Works Department

The Water Division provides safe and high quality drinking water with pressure and flow rates that exceed state requirements. This is accomplished through compliance of sampling, system upgrades, response to failures and resident concerns, and continually monitoring the system as a whole.

Core Services • Culinary System Distribution Management • Culinary System Repair & Maintenance • Federal & State Drinking Water Compliance • 80 monthly Water Quality Samples • Pressure & Flow System Maintenance

Other Services • Water Education Events • Special Event Support • Snow Removal • Inter-City and Department Support

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• Emergency Response


Culinary Water Division

City of South Jordan Public Works Department

• 377.6 miles of Culinary Water Pipe Maintained • 1,086 Samples Collected for Water Quality

Water Distribution System Integrity

• 170 Waterline Leak Responses

This performance indicator provides the condition of a water distribution system, expressed as the total annual number of leaks and pipeline breaks per 100 miles of water pipe.

• 22 City System Leaks • 148 Resident System Leaks • 100% Drinking Water Compliance Rate • 95% of all Leaks were fixed within 5 hours

AWWA National Benchmark: Distribution System Integrity Rate

System Improvements

Top Quartile: Median Quartile: Bottom Quartile:

• Upgrade of water system on Redwood Road and 10400 S • Added 9,000 feet of Transmission Line

*South Jordan Water:

12.3 33.5 65.5 5.8

Staff Efficiency This performance indicator provides a measure of overall staff efficiency with regards to overall operation. AWWA National Benchmark: Customer Accounts Per Employee Top Quartile: Median Quartile: Bottom Quartile:

718 508 382

*South Jordan Water:

991

*SJC does not treat water and therefore has no employees for this activity

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Secondary Water Division

City of South Jordan Public Works Department

The Secondary Water Division manages the delivery of irrigation water to approximately 3,500 South Jordan households by both gravity and pressurized distribution systems.

Core Services • Secondary System Distribution Management (177 miles of irrigation line) • Secondary System Repair & Maintenance (27 weirs maintained) • Operation of 12 Irrigation Water Pump Stations

Other Services • Water Education Events • Special Event Support • Snow Removal • Inter-City and Department Support

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• Emergency Response


Secondary Water division • 57 Irrigation System Pump Repairs Completed

City of South Jordan Public Works Department

• 3,700 Households with Irrigation Water • 62 Leaks Responded to • 10 City System Leaks • 52 Resident System Leaks • 4,995 Estimated Acre Feet of Water Delivered

System Improvements • Piped section of Beckstead Canal • Added 2 new pump systems for city parks irrigation

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Water Conservation

City of South Jordan Public Works Department

The South Jordan City water customer portal has been in service for approximately 1 year. This web-based portal allows residents to view and track their water usage and serves as a water conservation tool. Currently there are 1,000+ residents who have accessed the portal and set a water conservation goal. This technology also allows City staff to notify residents if a water leak is detected at their residence. This leak detection capability has allowed 200+ residents to fix leaks, saving them money and approximately 71M gallons of water over a 1 year period. Learn more about water conservation in South Jordan at: www.watersmartsojo.org

Water Customer Portal Interface

• 82 Total Water Conservation Rebates issued totaling $13,884.04 • 28 Plant Rebates issued • 13 Toilet Rebates issued • 8 Fixture Rebates issued • 19 Drip Conversion Kit Rebates issued

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• 14 Rock Mulch Deliveries


Street light division The Street Light Division is responsible for providing dependable service and maintenance of the street lighting system within the City. There are approximately 7,000 street lights within the city consisting of 9 different designs, and many miles of underground wire. The Street Light Division is in the process of upgrading all City owned lights to LED bulbs for energy and cost savings. The City’s street lighting provides a number of important benefits such as improved public safety throughout the transportation network, beautification, longer periods of accessibility, and promotes security for our residents and the infrastructure throughout the City.

City of South Jordan Public Works Department • 620 Street Lights Repaired • 2,553 Bulbs Replaced with LEDs

Core Services • Street Light Maintenance & Repair • Blue Staking Infrastructure • City Wide Electrical Support

Other Services • Holiday Lights & Banners • Snow Removal • Emergency Response

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Streets Division

City of South Jordan Public Works Department

The Streets Division is responsible for providing and maintaining a safe, well-kept transportation network throughout the City and is trusted with the maintenance of approximately 570 lane miles of roads, 8,000+ street signs, and 410 miles of sidewalk. Division infrastructure maintenance responsibilities include aspects of transportation such as: roads, bridges, sidewalks, curb and gutter, street signs, and roadway striping. Maintenance is planned and executed with the goal of providing safe infrastructure which meets federal standards and is cost effectively delivered.

Core Services • Asphalt Maintenance: pothole repair, asphalt patches, applying asphalt treatments, crack seal & mastic • Concrete Maintenance: sidewalk repair & replacement, collector wall repair, bridge maintenance & repair • Sign Maintenance: sign maintenance, inventory & management, city wide street striping, graffiti removal • Snow Removal: Plowing, anti-icing application, data collection & analysis, plow truck maintenance • Street Marking & Painting: lane striping and crosswalk painting

Other Services • Easement Inspection • Right of Way Tree Trimming • Right of Way Weed Control • Development Infrastructure Review • Event Support

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• Disaster Response & Debris Clean-up


Streets Division

City of South Jordan Public Works Department

• 5,969 linear feet of Sidewalk Repaired or Replaced • 95% of Pothole Repair requests filled within 2 days • 1.2 day average response time for Pothole Repair • 558 Street Signs Repaired or Replaced • 8,793 square feet of Asphalt Repaired • 1,424 man hours spent Plowing

Road Maintenance Projects Type Overlay Chip Seal Micro Surface Crack Seal Mineral Bond Treatment Asphalt Sealer

Centerline Miles Treated 10.9 1.4 5.6 12.1 12.7 14.4

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Sanitation & Recycling Division The Sanitation and Recycling Division administer and manage all solid waste and recycling services. The division provides residences with 96-gallon containers for garbage and recycling services and is responsible for the delivery and repair of the 40,000 containers. The City currently contracts with Ace Recycling and Disposal for residential curbside garbage and recycle pickup.

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City of South Jordan Public Works Department


Sanitation & Recycling Division • 1,087 Neighborhood Dumpsters Delivered

City of South Jordan Public Works Department

• 133,300 pounds of Glass Recycled • 108.6 tons of Leaves Collected during Leaf Drop-Off • 268.7 tons of Garbage Collected (including trash, green waste, and paper shredding) during Spring Cleanup Event • 209 Special Garbage Pick-ups Performed

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Storm Water Division

City of South Jordan Public Works Department

The Storm Water Division is responsible for the maintenance, repairs and inspection of storm water assets within the City and works to ensure storm infrastructure is working properly during storm events. This includes street sweeping, which prevents debris from entering the storm water system. The Division is responsible for maintaining compliance with Federal and State permits in conjunction with the Clean Water Act. Associated activities to maintain compliance include public education and outreach programs, location, investigating and eliminating illegal discharges into the storm water system. Division staff monitors and enforces runoff and erosion control processes concerning construction activities to minimize adverse impacts on storm water quality.

Core Services • Utah Pollutant Discharge Elimination System (UPDES) compliance • Storm Water Incident Response • New Development Infrastructure Review • Flood Prevention • Storm Water Infrastructure Maintenance • Street Cleaning

Other Services • Storm Water Education • Sub-surface Drain Maintenance • Tree Trimming Support • Emergency Response

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• Snow Plowing


Storm Water Division • 40.6 miles of Storm Pipe Inspected by Camera Truck

City of South Jordan Public Works Department

• 25,566.5 feet of Storm Pipe Cleaned by Vactor Truck • 3,778.4 miles of Curb and Gutter swept by Street Sweepers • 5,276 UPDES Compliance Inspections Performed

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Fleet Division The Fleet Division is responsible for the maintenance, repairs, replacement and disposal of 370 pieces of equipment ranging from lawnmowers to fire trucks. The Division is also responsible for the acquisition and maintenance of an on-site bulk fuel station. The Fleet Division has received the ASE Blue Seal of Excellence Award since July 2013, and an honorable mention form 100 Best Fleets organization for the last 2 years.

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City of South Jordan Public Works Department • 5.9 Years - Average Age of Fleet Equipment • 1,613 Fleet Repair Orders Processed • 76.9% of Preventative Maintenance Performed On-time • 0.91% Comeback Rate


Operations Division The Public Works Operations Support Division is responsible for being the first point of contact for residents. The Division is responsible for preparing work orders for scheduled and emergency maintenance work, collecting and entering data, advanced clerical duties, administrative support, maintaining division records and files to provide efficient and accurate services, and assist in coordinating programs, services or events of the Department.

City of South Jordan Public Works Department

Core Services • Customer Service • Administrative Support • Software Support • Purchasing Support • Training Coordination • Advanced Clerical Duties

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City Cemetery

City of South Jordan Public Works Department

Every effort is made to maintain the cemetery with the respect deserved of the deceased. Our staff works with funeral directors and the public to ensure the burial portion of the death process is handled professionally and with compassion for each individuals needs.

Core Services • Facilities Maintenance • Grounds Maintenance • Burial Services • Irrigation Maintenance • Holiday Programs

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• Marketing and Sales


City Cemetery • 127 Plots Sold

City of South Jordan Public Works Department

• 79 Burials (22 Veterans) • 3,068 Plots Occupied • 479 Plots Available • 48 Headstones Unearthed • 24 Leaning Headstones Repaired

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Department Performance

City of South Jordan Public Works Department

The Public Works Department tracks a number of performance and customer service measures as a tool to gauge overall service delivery responsiveness. The service level goals listed below are specific performance measures used by department staff. Service

FY2017-18 Performance (Actual) 100% 100% Average delivery time 20 hours 100% 85.2% 84.7% 96% 100% 100%

Service Goal

Street Sweeping

4 times per year in neighborhoods 1 time per month on main roads

Sanitation - Curbside Pickup

Garbage/Recycle can delivered within 1 working day of request

Street Sign Repair Pot Hole Repair Street Light Repair Water Line Breaks Water Quality Complaints Water Pressure Issues

Street sign repaired/replaced within 1 working day of request Pot hole fixed within 2 working days of request Street light fixed within 3 working days of request 95% of water lines fixed within 5 hours 100% of water quality issues responded to within 2 hours 100% of water pressure issues responded to within 24 hours

In an effort to gauge satisfaction of residents for both quality and timeliness of service requests, a survey is sent to each resident who requests a service which is delivered by the Public Works Department. These surveys are recorded and any additional needs requested by residents is followed up with by department staff. % RESIDENTS "SATISFIED" W/ SERVICE PROVIDED

% SERVICE RATED EXCELLENT/GOOD

100%

100% 100%

100%

80%

80%

80%

80%

60%

60%

60%

60%

40%

40%

40%

40%

20%

20%

20%

20%

0%

0%

0% JUL

AUG

SEP

OCT

NOV

DEC

JAN

Historical Average

20

FEB

MAR

FY17-18

APR

MAY

JUN

0% JUL

AUG

SEP

OCT

NOV

DEC

JAN

Historical Average

FEB

MAR

FY17-18

APR

MAY

JUN


Department Safety & Risk Management

City of South Jordan Public Works Department

The Public Works Department commits the necessary resources to planning, training and executing its safety and risk management program and goals. A culture of safety mindedness is promoted at levels of the organization with the ultimate goal of no harm to each employee and the public.

INJURY/FIRST AID INCIDENTS

% RESIDENTS EQUIPMENT INJURY/FIRST "SATISFIED" DAMAGE AID W/INCIDENTS SERVICE BY MONTH PROVIDED 2.5 100%

100%

2 80%

80%

1.5 60%

60%

2.5 2 1.5 1

1

40% 0.5

40%

20% 0

20%

0%

0.5 0

0% DEC

JAN

Historical HistoricalAverage Average

FEB

MAR

APR

JUN Historical Average

FY2017-18 FY17-18

% RESIDENTS PUBLIC EQUIPMENT INJURY/FIRST INFRASTRUCTURE "SATISFIED" DAMAGE AID W/INCIDENTS SERVICE BY MONTH RELATED PROVIDED DAMAGE/LOSS CLAIMS

2.5 100% 2 80% 1.5 60%

MAY

FY2017-18

100% 80% 4

NOV

5

OCT

4

SEP

5

AUG

4

JUL

60%

1

40% 0.5

40%

20% 0

20%

0%

0% JUL FY13-14

AUG

SEP

OCT

NOV

DEC

JAN

HistoricalAverage F Y 1 4 - 1 5 Historical FAverage Y15-16

FEB

MAR

APR

FY2017-18 FY17-18 FY16-17

MAY

JUN FY17-18

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Completed Projects Replaced culinary water lines intersection of Redwood Road & 10400 S Piped Portion of the Beckstead Canal Addition of weir screens Palomino Cove, 11800 S & Shelbrooke

Check Dams Shelbrooke Subdivision & Foxview Subdivision Weirs

Replaced culinary waterline 10400 S from 1300 W to Redwood Road

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Completed Projects

2,553 LED Street Light Conversions

Sediment bins Public Works Building

Replaced 94 ADA ramps throughout the City 300’ Installation of 18” storm drain line North Forty Way

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City of South Jordan - Public Works Annual Report 2017-2018  
City of South Jordan - Public Works Annual Report 2017-2018