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Learn how a strategic services delivery model supports your twin ambitions of improved cost and governance control, as well as a stabilized global growth trajectory Conference: 12th and 13th November 2013 | Workshops: 14th November 2013 | Venue: Tokyo, Japan

Hiroaki Uemura Special Appointed Researcher Research Institute for Policies on Pensions & Aging

Christine Meguro Chief Financial Officer Stryker Japan

Susumu Nakazawa Senior Research Fellow Japan Association for CFO

Ryuichiro Sugimoto Acting Representative of Japan Office LinkedIn Japan

Deloitte Blue

基準色  PANTONE

近似色

280

Tetsuya Morikawa Finance Director Kaspersky Labs Japan

Deloitte Green

375

DIC

255

F294

CMYK

C100 M75 Y0 K13

C45 M0 Y93 K0

RGB

R0 G39 B118

R146 G212 B0

※PANTONE:コート紙を使用する場合にはPANTONE COATEDチップ、非コート紙の場合 にはPANTONE UNCOATEDチップを基準としてください。

Sponsors:

WWW.SSOJAPAN.COM


3rd BUSINESS TRANSFORMATION SHARED SERVICES & OUTSOURCING SUMMIT - JAPAN 2013 Key Challenges to be Addressed:

1

The effect of an aging demographic on talent management

2

Transforming your business and preparing for international expansion

3

Maintaining a competitive edge in rising Asian markets

4

IT outsourcing and protection of data

Challenge

Note from chairman:

#

Dear Delegate I would like to welcome you to the 3rd Annual Business Transformation, Shared Services and Outsourcing Japan Summit. I am Yasushi Nobukuni, partner in the CFO services division of Deloitte Tohmatsu Consulting and I am delighted to be chairing the event this year. The last few years in this area have been very exciting with the industry and the conference growing rapidly. More and more Japanese companies are realising that SSO is an essential tool to succeed in today’s global market and we are witnessing the transformation of many businesses not only to help reduce operational costs but also as a way to help strengthen internal controls and support the business unit. We are also seeing a shift in attitudes towards outsourcing and offshoring in Japan in light of the unique challenges caused by the aging demographics, cost pressures as well as the desire for international expansion. This conference will address these pressing issues faced by corporations in Japan and will advise on approaches that will help implement ‘next generation’ SSCs and BPO strategies. So, whether you are creating a new and more agile operating structure; looking to attract and retain the best talent to help your business grow or looking to streamline end to end processes, the SSON Japan Summit will provide great insights on strategies and operational techniques for your business in today’s market. Our most experienced consultants along with over 25 other leading executives will share best practices and their experiences to ensure you are able to transform your business to a new level. This event will also provide you with the opportunity to network and build contacts with your peers who are facing similar issues and to use this summit as a platform to knowledge-share to drive your business forward.

Challenge

#

Challenge

#

Challenge

#

“Learn from the mistakes and ur successes of others. Don’t go into yo SSO journey without attending this conference! You’ll be glad you did!”

As world markets get smaller, it is essential to look at ways to streamline and grow businesses globally. This can happen through standardization of processes to help with reducing costs and understanding how shared services can support the business unit.

With tremendous competition in today’s market as Asia continues to grow there is a need to look at how Japan can compete with countries like China, India and the Philippines with respect to gaining a competitive edge in business.

Be a part of the discussion that focuses on how you can protect your data and IP rights whilst still effectively reducing costs.

Five Reasons to Attend: 1.

Spotlight on how to source the best talent and retain it in today’s competitive market

2.

Global case studies looking at what location is best for you and your company: SSO brings you exclusive insights into tier 2 Japanese cities, China, India and Vietnam to focus on the most cost effective operating model for shared services

3.

Over 80% of the attendees are from companies looking to transform their business model including many CXOs

4.

Discussions on innovative technology to streamline processes and keep knowledge secure

5.

Real-life case studies on how to transform your business model and working with vendors to create superior ROIs

We look forward to meeting with you this coming November in Tokyo.

Yasushi Nobukuni Partner, CFO Services, Deloitte Tohmatsu Consulting Chairman of SSON Summit Japan

With Japan’s workforce aging considerably there is a need to bring in skilled talent to help Japanese businesses grow. The event will focus on how to attract the right employees by looking at bringing women back into work, recruitment of expatriates and the need to attract middle management.

(JHRS)

Jun Kabigting, The Japan HR Society

Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssojapan.com


3RD BUSINESS TRANSFORMATION SHARED SERVICES & OUTSOURCING SUMMIT - JAPAN 2013 Expect to Meet Over 100 Experts & Key Industry Leaders, including:

Hiroaki Uemura Special Appointed Researcher Research Institute for Policies on Pensions & Aging

Shu Asai Assistant Vice President & Corporate Officer, Insurance Operations Manulife

Shaun Harvey Head of Business & Change Management Services Fidelity Worldwide Investment

Hiromi Sugiyama Senior International Representative Multimedia Development Corporation

David Nichols Deputy President, Representative Director & COO Invesco Asset Management

Susumu Nakazawa Senior Research Fellow Japan Association for CFO

Michael Wenzel Vice President & Corporate Officer, Insurance Operations Manulife

Katsuhiko Sakamoto Zurich Lean Project Manager Zurich Insurance, GI Japan

Ryuji Sato Chief Executive Officer i6 Consulting Group inc

Naveen Ravindran Business Transformation Leader Caterpillar Japan

Ryuichiro Sugimoto Acting Representative of Japan Office LinkedIn Japan

Kiran Sundararaman Head of Procurement and Logistics Shared Services Robert Bosch India

John Dorff Managing Director TMF Group Limited Japan

Yasser El Farissi APAC Chief Financial Officer Arysta LifeScience

Takao Morikawa Global HR Operations Director (APAC) Honeywell

Wayne Schmidt Chief Executive Officer ChangeIS K.K

Michael Jackson Office Manager, CIO Office ING Life

Shinichiro Machida Senior Manager Deloitte Tohmatsu Consulting

Massimo Melessaccio SMSG Controller CEE Microsoft

Sunil Khatri Director, Information Services Division Amway

Ian W. Otten Director Deloitte Tohmatsu Consulting

Christine Meguro Chief Financial Officer Stryker Japan

Dhiraj Cherian APAC Controller General Electric

Tetsuya Morikawa Finance Director Kaspersky Labs Japan

Find out more about these speakers and many more by visiting www.ssojapan.com today!

Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssojapan.com


3rd BUSINESS TRANSFORMATION SHARED SERVICES & OUTSOURCING SUMMIT - JAPAN 2013 DAY ONE: TUESDAY 12TH NOVEMBER 2013 08:45 Opening Remarks from the Chairperson

Yasushi Nobukuni Partner, CFO Services, Deloitte Tohmatsu Consulting Market outlook and Transforming your Business

09.00 Exploring the drivers of Japan’s economy today and its influence on shared services and outsourcing in 2013 and beyond • Market analysis of today’s economy: How has the value of the Yen impacted outsourcing decisions for Japanese corporations • Evaluating how Japan compares with Asian emerging economies: What can be expected of SSO as Asia grows? • What effect has outsourcing had on the Japanese economic climate? • Market analysis of the Japanese aging society, how does it change corporate strategy in domestic markets? • Assessing the experiences of foreign companies when entering the Japanese domestic market? Is it an attractive market?

Hiroaki Uemura, Special Appointed Researcher, Research Institute for Policies on Pensions & Aging

09.40 Preparing for Globalization: Implementing shared services to support your business Shared services have become a central element of global organizational strategy and the scope of shared services is expanding beyond traditional transaction processing to include knowledge processes also. This session will focus on how to implement a shared service model into your business framework to focus on international expansion. • Progress of globalization in Japanese companies’ shared services • Standardization of processes: Using processing technologies • Using shared services to support the business unit: Balancing cost efficiency with effectiveness

Shinichiro Machida, Senior Manager, Deloitte Tohmatsu Consulting

Keisuke Hioki Partner, Deloitte Tohmatsu Consulting, Global Management Institute

10.10 10.40

Morning Refreshments and Networking break Utilizing transformation: Applying Kotter’s 8-step change model combined with Lean deployment In order to transform your business to become ‘Lean’, it is essential to manage processes, people and products. This session will focus on how you can develop a Lean model through transformation

• • •

Why transform? How can we enhance the management program Involvement of all employees through project management and lean deployment Best practices of the program and recognition from the market

Katsuhiko Sakamoto, Zurich Lean Project Manager, Zurich Insurance, GI Japan

11.20

Are you ready for the unexpected? Remaining robust and ensuring business continuity Following on from the natural disaster of 2011, have Japanese firms done enough to ensure business continuity? Understanding and managing expectations is vital and in light of the political conflict with China can offshored SSCs manage should things get worse?

• • •

What infrastructure is in place to ensure BCM? To what extent are business decisions driven by disasters? Managing process and people in the event of a catastrophe

David Nichols, Deputy President, Representative Director & Chief Operating Officer, Invesco Asset Management

12.00

Balancing in-house vs outsourced to maintain the most cost efficient model Global business leaders are pushing to save costs and are using shared service centres and outsourcing as a means to achieve this. Japanese corporations are in the same boat, yet lag behind on SSO decisions because of their unique cultural requirements. This session will focus on how SSO functions can improve efficiencies and help business managers reach scale by focusing on:

• • • • •

Comparison of in-house vs outsourcing: What is the best decision for your company’s needs Understanding what business processes are most suited to outsourcing internally or externally How to streamline your business to ensure you are strategically placed in a bearish market Can labour cost arbitrage help achieve scale? Centralisation: What processes should be centralised?

Dhiraj Cherian, APAC Controller, General Electric

Tetsuya Morikawa, Finance Director, Kaspersky Labs Japan

Yasser El Farissi, APAC Chief Financial Officer, Arysta LifeScience

Sahya Luck, APAC Controller, Medtronic Japan Company Limited

12.45 Lunch and Networking Break Operational excellence in every stage of your SSC: Location, Communication & Control 13.45

Location, Location, Location! China, India and the Philippines are traditional offshoring locations for shared services and outsourcing. Yet some Japanese corporations are bringing their SSO requirements near-shore to Hokkaido and Okinawa as the cultural and language requirements match the needs of domestic Japanese companies. As some companies look towards reducing costs further and with political concerns rife with China, Vietnam is becoming a hot spot for SSC. This section will follow case studies in these locations by focusing on vital considerations such as talent availability, tax structures, regulations and IT infrastructure

1: China

2: India

Takao Morikawa, Global HR Operations Director (APAC), Honeywell

Reserved for Sponsor

Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssojapan.com


3rd BUSINESS TRANSFORMATION SHARED SERVICES & OUTSOURCING SUMMIT - JAPAN 2013 DAY ONE: TUESDAY 12TH NOVEMBER 2013

DAY TWO: WEDNESDAY 13TH NOVEMBER 2013

3: Philippines

4: Malaysia

9.00

Mark Galutera, Managing Director, Philippine Operations, White & Case

Hiromi Sugiyama, Senior International Representative, MDeC

5: Vietnam

6: Japan

Kiran Sundararaman, Head of Procurement and Logistics Shared Services, Robert Bosch India

Reserved for Sponsor

15.45

Sustaining a successful offshore relationship with your internal customer: Maintaining efficiency and communication long-term Whilst a lot of capital is invested in setting up an offshore service centre, how much investment is forecast for enterprise shared services? This session will concentrate on ensuring optimal benefits to ensure a successful offshore relationship between the HQ and the offshore centre.

Shaun Harvey, Head of Business & Change Management Services, Fidelity Worldwide Investment

16:15 Afternoon refreshments and Networking Break 16.45

Utilising Shared Services to improve and strengthen internal control • Redesign of processes for placement in SSC • Using analytics to examine consolidated data • Implementing risk awareness

Susumu Nakazawa, Senior Research Fellow, Japan Association for CFO

17:25

Motivations and drivers: Selecting the right vendor for your SSC needs Choosing the right vendor for your outsourcing needs is an important decision to be made; selecting the right vendor could result in cost reduction and scale whereas a wrong decision could potentially be harmful to your business. This session will focus on the needs of the client and the vendor selection process.

• Quality of work • Cost • Resources and capabilities • Confidentiality

John Dorff, Managing Director, TMF Group Limited Japan

17.55 Closing remarks from the Chairperson Drinks reception and Networking

Welcome Back Remarks from the Chairperson Talent management

9.10

Superior talent management despite Japan’s aging demographics: Foreigners, Women, middle management and people with disabilities Japan’s distinguished attitude to ‘life time employment’ and its aging metabolism is heading towards a diminishing working population. Thus many people consider talent management to be the number one issue in Japan. How can corporations remain competitive in a tight environment and is enough being done to attract the ‘right employees’? This session will focus on the issues faced in business and how these can be addressed in today’s market. • Policies to bring women back into work • Recruitment of foreigners • Recruiting people with disabilities • The need to develop middle management

Christine Meguro, Chief Financial Officer, Stryker Japan

Jun Kabigting, Chief Community Officer, The Japan HR Society

Akira Sato, Director, Shared Business Services, MSD K.K

9.55

Overcoming hurdles to embracing Global HR Shared Services in Japan – one step at a time In pushing to save costs, global business leaders are striving to consolidate HR services into centres and enabling HR business partners to focus on more strategic issues. Yet there are large challenges to introducing such change in a Japanese business environment, ranging from cultural to historical, but they can be overcome. Here Deloitte will examine the case of AIG, exploring the challenges faced and how the transformation of the way it delivers its HR Services in Japan helped overcome these issues.

David J. Gardner, Senior Director, AIG Japan and APAC HRIM deployment lead

10.25

Transforming the way you recruit: Bringing recruitment back in-house More than 225 million professionals around the world are using LinkedIn as an essential business tool for networking, exchanging information, and other tasks aimed to promote the fast and efficient growth of their businesses. In particular, we have been witnessing an increase in direct recruitment. This presentation is to illustrate what changes we can expect to see in the way that social networking is used to promote general business and recruitment, and how companies in Japan are likely to formulate their recruitment strategies in the future.

Ryuichiro Sugimoto, Acting Representative of Japan Office, LinkedIn Japan

11.05 Morning Tea and Networking Break

Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssojapan.com


3rd BUSINESS TRANSFORMATION SHARED SERVICES & OUTSOURCING SUMMIT - JAPAN 2013 DAY TWO: WEDNESDAY 13TH NOVEMBER 2013 Innovation in Technology, Process and Data 11.35 Preparing a business case for outsourcing IT: Cost reduction vs access to knowledge Globally, the general consensus for IT outsourcing around the world is that it is a way of managing costs; however Japanese corporates have in the past, been hesitant to outsource key functions to vendors unless they require specific expertise. Now, with cost efficiency at the forefront there is a need to re-examine this. This session will help delegates understand the ROI on outsourcing, advise on building a business case and ultimately decide which direction fits their own business best. • Examining factors that influence IT outsourcing decisions • Governance and protection of IP rights • Choosing the right vendor and ensuring they deliver beyond the SLA • Estimating and tracking the ROI for outsourcing decisions

Michael Jackson, Office Manager, CIO Office, ING Life

Sunil Khatri, Director, Information Services Division, Amway

12.20 Actionable insights for data analytics: Unravelling the hidden potential of your data BPO and shared services is proving to be more than just a way to reduce costs, it seems as though collating and analysing data gathered is proving to be an effective way to generate strategic business opportunities. Data analytics is proving to be an invaluable way to leverage this information. • In-house vs outsourcing: How to achieve the most of out of your data? • Analysing the benefits and the risks associated with data analytics outsourcing • Examining how data analytics can enable targeted growth and predicting future trends • Data sovereignty: Examining the legal aspects of offshoring data

Massimo Melessaccio, SMSG Controller CEE, Microsoft

13.00 Lunch and Networking Break 14.00

Business process re-engineering in insurance administration: A case study of Manulife ‘Next generation and BPM phase 1’ This case study will follow the process improvements

carried out by Manulife through introduction of new technology and business transformation to achieve superior ROI. • Introductions of innovative technology and workflow imaging • Successful implementation of BPO for non-core processes • Offshoring establishment for BCP

Michael Wenzel, Vice President & Corporate Officer, Insurance Operations, Manulife

Shu Asai, Assistant Vice President & Corporate Officer, Insurance Operations, Manulife

14.40

Accelerating proactive process improvements to streamline end to end models • Examining end to end process innovation • Understanding how to track productivity and efficiency • Visibility and optimization to realise process knowledge

Naveen Ravindran, Business Transformation Leader, Caterpillar Japan

15.20 Afternoon tea and Networking break 15.50 Innovation in cash management • Redesigning your treasury function to engender improved cash management • Optimising cash flow to support work growth and increased productivity • Maintaining liquidity • Automating your function to allow you to complete transactions online • Exploring the tools available in helping your treasury function 16.30 Driving productivity and efficiency within your AP function • Transforming AP through process, communication and automation • Analysing current processes to highlight gaps • Automating processes to achieve greater efficiency • The future of accounts payable: What 5 innovations will change AP in 2014? 17.10 Closing remarks from the Chairperson and End of Conference

Bring your team and you can save as much as 15% OFF the standard price! See the booking form for full details.

Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssojapan.com


3rd BUSINESS TRANSFORMATION SHARED SERVICES & OUTSOURCING SUMMIT - JAPAN 2013 WORKSHOP 1: THURSDAY 14TH NOVEMBER 2013

(9am - 11.30am)

Maximising your talent pool through RPO and implementing a holistic recruitment strategy to attract the ‘best’ employees The ability to recruit the appropriate talent with localized and bilingual skills is on top of the agenda for most human resource managers. Globalization and the diminishing population in Japan means companies are now competing for the top talent. Recruitment process outsourcing can use optimal technologies and processes to deliver performance ready employees in a fast and effective manner. This workshop will take you through a step by step guide of recruitment outsource processing, integration with your HR functions as well as looking at successful case studies to ensure your business is supported by the ‘right’ talent. • What is an RPO? • When can it be an effective HR solution? • Training and development: Outsourcing the delivery of value courses? Facilitator: Ryuji Sato, Chief Executive Officer, i6 Consulting Group inc

WORKSHOP 2: THURSDAY 14TH NOVEMBER 2013

Limited Sponsorship: Do you want to be a part of the event that hosts the largest gathering of corporates looking to transform their existing shared service centre? Or are you looking to help potential clients realize the benefits of beginning a shared service center or outsourcing strategy? Do you want to be seen as a market leader in this space? Do you want to meet with potential clients? If so, then you should partner with us at the 3rd Annual Business Transformation, Shared Services and Outsourcing Summit Japan. Benefits include: • Complete exposure to decision makers who are responsible for the design and implementation of outsourcing and shared service operations in Japan • Intimate environment for networking and knowledge sharing with senior executives where you can discuss the potential of increasing your portfolio of infrastructure projects • Perfect opportunity to showcase your products or services, develop strategic relationships and establish your brand in the industry. To find out more, please call +65 6722 9388 or email sponsorship@ssonetwork.com

(2pm - 4.30pm)

Financial transformation: Reducing operational costs whilst maintaining operational productivity via outsourcing or shared services Consolidating financial processes by way of outsourcing or through a shared service centre is usually the first method implemented by CFOs to streamline business costs. The move usually involves AP, P2P and AR first and as the processes are centralised and then standardised are then followed by other internal functions. However, there is now a great need for the finance function to take a more strategic role and transform the finance processes. • Overview of new programmes to transform the finance function • Automation of day to day operations • Applying mobility and cloud computing to FA Facilitator: Wayne Schmidt, Chief Executive Officer, ChangeIS K.K Media Partners:

VISIT OUR RESOURCE CENTRE TODAY! For the latest news, reviews, videos and interviews visit our dedicated resource centre today.

www.ssojapan.com Official Broadcast Partner:

Tel. +65 6722 9388 / Fax. +65 6720 3804 / Email. enquiry@ssonetwork.com / Web. www.ssojapan.com


Main Conference: 12 - 13 November 2013 Post-Conference Workshop: 14 November 2013

5 WAYS TO REGISTER / 登録方法

メイン カンファレンス: 2013 年 11 月 12 ∼ 13 日 プレカンファレンス ワークショップ: 2013 年 11 月 14 日

+65 6722 9388

enquiry@iqpc.com.sg

+65 6720 3804

www.ssojapan.com

IQPC Worldwide Pte Ltd, 61 Robinson Road, #14-01 Robinson Centre, Singapore 068893

Please complete in BLOCK CAPITALS as information is used to produce delegate badges. Please photocopy for multiple bookings. Your priority registration code is printed below. Please quote it when registering.

ご出席者が2名以上になる場合は、 この申込用紙をコピーしてお使いください。参加者バッジの準備に必要ですので、 以下の内容にご記入ください。 2 名様以上の予 約の場合は、 コピーしてください。

EVENT CODE: 20562.003 PDFW / 予約コード: 20562.003 PDFW

BOOK AND PAY BEFORE 15 AUG 2013 AND SAVE $700 ON THE CONFERENCE PACKAGE! 本と15 AUG 2013とは、 会議パッケージ上の700$を保存する前に支払う!

IQPC では団体学習の価値を認識しております。 同一企業で同時 に団体予約を行った場合には、 割 引が適用されます。

EARLY BIRD PRICE

STANDARD PRICE

PAYMENT BEFORE 15 AUG 2013

PAYMENT AFTER 15 AUG 2013

3,185 (SAVE 400 / 400 の割引)

3,385 (SAVE 200 / 200 の割引)

2,790 (SAVE 200 / 200 の割引)

2,990

2,195 (SAVE 200 / 200 の割引)

2,395

CONFERENCE PACKAGES

早期予約料金

ALL PRICES SHOWN ARE IN US DOLLARS / 料金はすべて米ドル表示

標準料金

15 BEFORE支払い2013年8月

TEAM DISCOUNTS / 割引と団体特典 IQPC recognises the value of learning in teams. Group bookings at the same time from the same company receive these discounts: u 3 or more 7% u 5 or more 10% u 8 or more 15% This offer is exclusive of the early bird discount. Call us for a special discount rate for teams of 10 and above. Not applicable to workshop(s) only bookings.

 3人以上7%  5人以上10%  8人以上15%

2013年8月15日後、 お支払い

この特典は早期予約割引を除きます。 10 名以上の特別割引料金 につきましては、 お問い合わせくだ さい。ワークショップのみの予約には適用されません。

VENDOR PACKAGES / ベンダー価格

VENUE & ACCOMODATION / 会場&宿泊

Conference + 2 Workshops

カンファレンス + 2つのワークショップ

Conference + 1 Workshop

A

カンファレンス + ワークショップ

B

Conference Only

カンファレンスのみ

Workshop Only

A

ワークショップ

ホテルの宿泊施設や旅行費用は登録料に含まれていません。 会場が確認されれば減少企業の客室 料金は、 この会議で参加者のために配置されます。 会場とその出席が確認されれば我々は、 すべての 参加者のホテルの部屋の予約フォームを提供します。

595 (each workshop / 各ワークショップ)

B

Hotel accommodation and travel costs are not included in the registration fee. A reduced corporate room rate will be arranged for attendees at this conference once the venue is confirmed. We will supply all attendees a hotel room reservation form once the venue and their attendance is confirmed.

STANDARD PACKAGES / 業界価格 Conference + 2 Workshops

カンファレンス + 2つのワークショップ

Conference + 1 Workshop

A

カンファレンス + ワークショップ

B

Conference Only

カンファレンスのみ

Workshop Only

A

ワークショップ

1,785 (SAVE 400 / 400 の割引)

1,985 (SAVE 200 / 200 の割引)

1,590 (SAVE 200 / 200 の割引)

1,790

1,195 (SAVE 200 / 200 の割引)

1,395

CONFERENCE DOCUMENTATION / カンファレンス資料 I am registering as a delegate, please send me an extra set of Conference Documentation with Audio CD with a USD100 discount: USD699. 参加者: カンファレンス資料 (USD100割引): USD699

395 (each workshop / 各ワークショップ)

B

I cannot attend the event, please send me the Conference Documentation and Audio CD at USD799.

• Discounts DO NOT apply to workshop(s)-only bookings / ワークショップのみの予約には割引は適用されません • Registrations without immediate payment or credit card details will incur a processing fee of USD99 per registration

参加者以外: カンファレンス資料: USD499

登録/注文時にお支払いいただいてないかクレジットカードのご登録がない場合、 登録/注文につき USD99 の事務手数料を申し受けます。

I cannot attend the event, please send me the Conference Documentation only at USD549. 私はイベントに参加することはできません、 だけでUSD549で私に会議資料を送ってください

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登録/注文時にお支払いいただいてないかクレジットカードのご登録 がない場合、 登録/注文につき USD99 の事務手数料を申し受けます。

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DD / MM / YYYY

Please quote 20562.003 with remittance advice 送金通知書に 20562.003 と付記してください。

Account Name / 口座名義: IQPC Worldwide Pte Ltd Bank Number / 銀行番号: 7232 Swift Code / スウィフトコード: HSBCSGSG Account Number / 口座番号: 260-085824-690 Bank Address / 銀行所在地: The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay, #08-01 HSBC Building, Singapore 049320 Correspondent Bank / 取引先/コルレス銀行: HSBC Bank USA, New York Swift Code for Correspondent Bank / 取引先銀行/コルレス銀行スウィフトコード: MRMDUS33

All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount. 銀行手数料は全てお客様のご負担となります。 当社にお支払い頂く料金が請求書に記載された通りの金額か、 ご確認をよろしくお願いいたします。

Please email our Database Manager at enquiry@iqpc.com. sg and inform them of any incorrect details which will be amended accordingly.

DATA PROTECTION:

Personal data is gathered in accordance with the Data Protection Act 1984. Your data may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please tick the box below. Please do not pass my information to any third party.

IQPC WORLDWIDE PTE. LTD.

割引:

早割で割引を受けるためには、受付期間中の登録時 にお支払いが必要です。IQPCが提示する割引 (チーム割引を含む) も、登録時にお支払いが必要 となります。割引特典は他の特典と組み合わせて 使用することはできません。

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• 事前にご連絡いただければ、 代理出席はいつでも可 能です。 • カンファレンス開催初日の 8 日前までに書面 にて受領したキャンセルにつきましては、支払額の 90% のクレジットを発行いたします。 このクレジットは、 その発行日から 1 年以内に IQPC が開催する他の カンファレンスにて利用可能です。IQPC は承認した 賛歌取消すべてについて支払料金の10% を事務手 数料として申し受けます。 カンファレンスまで 7 日 (当日を含む) 以内の参加取消についてはクレジット の発行は行いません。 • いかなる理由でも IQPC がイベントを取り消した場合、支払料金の 100% に 相当するクレジットを発行します。 このクレジットは相 互の合意に基づき、他 のIQPC イベントに利用可能 です。 ただし、 そのイベントは、取消日から 1 年以内の ものとします。• いかなる理由でも IQPC がイベントを 延期し、参加者が変更後のイベントに参加しない、 あるいはできない場合、支払料金の 100% に相当 するクレジットを発行します。 このクレジットは相互の 合意に基づき、他の IQPC イベントへの参加料金に 利用可能です。 ただし、 そのイベントは延期日から 1 年 以内のものとします。• 上記で説明した場合を除き、 参加取消に対してクレジットは発行いたしません。 また、 いかなる場合も返金は行いません。 • IQPC は イベントの差し替え、 変更、 中止/延期に伴ういかなる 損失や損害に対しても責任を負いません。 また、偶発 的な事態、不可抗力、予測不可能な事件など、 このカ ンファレンスを実施することが不可能あるいは違法 となるような事態により、 カンファレンスが中止されたり、 スジュールが変更あるいは延期されたりしても、IQPC は一切の法的な責任を負いません。偶発的な事態 とは、戦争、火災、 ストライキ、異常気象などの非常 事態を指しますが、 これだけに限定されません。 • 講演者とテーマは、 この会議資料が発行された 時点で確認されているものですが、 やむを得ぬ事情 により、差し替え、変更、取り消しなどが行われる場 合があります。 また、必要に応じ、発表されている講 演者および/またはテーマを変更あるいは一部変更 する場合もありますが、IQPC はそれに伴う法的責 任を負いません。

• You may substitute delegates at any time by providing reasonable advance notice to IQPC. • For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. • In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. • Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

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IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY

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Company Registration No: 199702288Z ©Copyright 2013 IQPC Worldwide Pte. Ltd. All rights reserved. This brochure may not be copied, photocopied, reproduced, translated, or converted to any electronic or machine-readable form in whole or in part without prior written approval of IQPC Worldwide Pte. Ltd

参加者情報:

データベースマネージャー (enquiry@iqpc.com. sg) までメールをお送りください。 また、 内容に誤 りがある場合も、 お知らせいただければ訂正 いたします。

データ保護:

1984 年データ保護法に従って、個人情報を収集 いたします。 お客様の事業内容に関連したキャンペー ン情報をお知らせするために、 他の企業に個人データを 渡すことがあります。 このようなキャンペーン情報の お受け取りを希望されない場合、以下のボックスにチ ェックを入れてください。第三者に私の個人情報を渡 さないでください。 この情報を第三者に渡さないでください。 IQPC WORLDWIDE PTE LTD いいえ会社登記ん:199702288Z ©著作権2013 IQPC世界ピーティーイー。 (株) すべての 権利を保有。 このパンフレットは、 コピー複写、 複製、 翻訳、 またはされない場合があります全体または任意の電子的 または機械可読形式に変換IQPCワールドワイド·ピーテ ィーイーの書面による事前の承認なしに一部。 株式会社

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