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Overall Evaluation Identification of System Strengths and Weakness Sioux Falls Fire Rescue has the ability to describe its community served, services provided, and community expectations. Risks have been identified through risk assessment of historical data and by working with the Geographical Information Services (GIS) department. GIS and ISO requirements to help with distribution and concentration of resources. Policies and the dispatch system help with reliability issues. Historical data, studies, and practical application support the fact that apparatus staffed by 4 crewmembers work the best for the city of Sioux Falls. The majority of our performance measurements are being met. There are some weaknesses in the system. For risk analysis, a limited ability to capture our second, third, fourth, and command unit response times during multi-unit responses is experienced. Dispatch policy has been changed. Our efforts continue to consistently capture this data. Requirements written and included in our RFP for a new Records Management System will discover when a second due unit arrives prior to a first due unit and when another unit takes a call outside of its territory for another unit. SFFR will be implementing Zoll software for Fire records and EMS records in 2017. Code 3 software is also being purchased to help evaluate response data. The City of Sioux Falls and Minnehaha County have purchased Zuercher for a new CAD system. The purchase of these three software packages should greatly increase our ability to capture data and improve response times by using nearest unit dispatch. Quantification of nonemergency work loads continue to be evaluated. SFFR will use Target Solutions and the Outlook Calendar to evaluate non–emergency work loads starting in 2017. During the 2013 CFAI Accreditation site visit, a recommendation was made to capture call processing time. Currently, there is no system in place to capture the time when a call is received by the 911 dispatch center so capturing call taking time is not possible. However, call creation time is captured. A previous Division Chief of Operations was a member of Metro Communications’ strategic planning committee and was able to include in their goals working towards NFPA standards 1221 Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems, and NFPA 1061 Standard for Professional Qualifications for Public Safety Telecommunications Personnel. A new CAD dispatch software program has been purchased by the City of Sioux Falls and will be implemented in 2018. The goal is to improve call taking time and make dispatch more efficient. Monthly performance indicator data is provided to SFFR captains to monitor and improve our response performance. The installation of mobile mapping in each apparatus has helped to improve turnout times by assisting the driver operator identify

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2016 Standards of Cover Manual  
2016 Standards of Cover Manual