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1) Which of the following terms best describes that occurs when two or more parties decided how to allocate scarce resource? 2) Shirley Shands is a hard worker but Debra, her manger, is irritated with her. While Debra concedes that Shirleyâ€™s work gives her no cause for complaint, Debra is toured of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that_____ 3) The two general approaches to negotiation are_______ bargaining and _____ bargaining 4) Which of the following forms of communication is characterized by the use of only body movements, intonations, facial expressions, and physical distance to communicate? 5) Synergy Inc. has recently assigned some of its best employees to form a crossfunctional team and complete a project from a new client. Many of the employees on his team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employee, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The managerâ€™s initiative to holds this meeting fulfills the _______ function of communication 6) _______ teams are defined as groups of employees who perform highly related or interdependent jobs and take on many of responsibilities of their former supervisors. 7) Bonnie Patterson has been a manager for seven years at Wayne and Watson, a legal consultancy firm. A good part of her workday involves holding meetings and
she likes to do work on a time bound schedule. For this reason, members of her team receive the agenda at the beginning of the meeting, followed by some time to contemplate over the issue at hand individually, subsequently, the team members present their ideas one after the other, the group discusses them together, and lastly, a ranking is done to choose the most favored idea this represents the ________ approach of group decision making 8) As a consequence of the information circulated by the grapevine in an organization, employees experience 9) To retain its edge in the organic health food market, Natura has established a high-priority team comprised of senior executives from the companyâ€™s production, marketing, and research divisions. These employees work together closely to study consumer attitudes about organic health foods and come up with closely monitored development and marketing strategy for new products, this ensure that each division is informed of the specific needs, timelines, and expected outcomes of the strategy. It also makes Natura a company that adapts to changes in market trends swiftly. The team Natura uses here is of the _______ type 10) Jordan is a sales officer who has been underperforming over the last three month. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close. Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs his manger that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines, he, however, skips the detail that these are the only six orders he has been able to obtain in the whole month, which one of the barriers to effective communication is depicted here? 11) A collectivist Chinese manager is most likely to use which of the following techniques for conflict management? 12) Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do his or her best to uphold the law. Which of the following terms best represents these beliefs? 13) When ______ is of importance in decision making, group decisions are preferred to individual decision. 14) Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any change can be implemented. Peter is most likely to be a part of the ________ type of small-group communication networks.
15) When _______ the result is role conflict. 16) Genepacorporation manufacture home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan? 17) With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under category of contextual factors? 18) The time attendance system in the production division, at MM, an automobile manufacturing company, was malfunctioning. Consequently, grey hill, one of the front-level managers sent it for repair. In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from the office. At the end of the week, when looking through the time logs, he had certain concerns about group of employees. In the next week, he personally tracked the time logs, he had certain concerns about group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called 19) Janica cooper has recently joined a hospital as a part of the internship program prescribed by the nursing school she attends. Janica, who was inspired to take up this profession by the story of Florence nightingale, had very strong ideals about how she should behave as a nurse, she must be gentle, pleasant, and caring at all times so she could serve her patients well, and she often went to great lengths as an intern by putting in extra hours at the hospital ans so on. The scenario, reflects Janiceâ€™s 20) The ________ view of conflict focuses on productive resolution of conflicts. 21) When one person seeks to satisfy his or her own interests regardless of the impact on other parties to the conflict, that person is using the conflict-handling intention of 22) Matt works as a sales representative at Tandem industries, which manufactures and sells bicycle, he is the best salesperson on the floor, but he also receives the highest number of customer complaints for late deliveries. Which of the following, if true, best explains this situation? 23) _______is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternatives courses of action.
24) Which of the following is a unique advantage of lateral communication? 25) Which of the following is desirable when a crucial project is delegated to a virtual team? 26) Which of the following statements is true regarding conflict? 27) The informal communication network in an organization is