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Name: Silvia Caamaño Orozco Date of Birth: October 2nd, 1981 Place of Birth: Costa Rica Address: Guadalupe, San José, Costa Rica Contact numbers: home (506) 2222-7296 mobile (506) 8921-3486 E-mail: silvia2112@gmail.com

Profile: Advanced graphic design and interior design student. Dynamic and enthusiastic. With 9 years of call center experience and 1 year as an administrator in charge of deploying resources. Combined patience, determination, persistence and integration capacity. With imagination and initiative to develop new ideas and work with a team. Able to lead others in effort on demanding situations. Skills: Resource Deployment Leader Assistant (RDLA) / Resource & Capacity Management Skills: provide support to the RDL (Resource Deployment Leader) for staffing short and long-term consulting projects in North America, processing and verifying practitioners hours plan, helping with the new hires training and shadowing, Motivation team lead, IBM Communications volunteer team, Best Practices, IBM Internal Communications assistant. Experience: 1 year, IBM Costa Rica June 2011 - Until now Search Engine Optimization Expert / Internet Marketing Skills: in charge of improving the visibility of a website in search engines. Experience: 3 months, B6 Media February 2011-May 2011 Quality and Customer Service Representative / Marketing and Services Skills: Customer service supervisor in charge of training new employees, providing assistance to customers, checking quality of phone calls and presenting reports, opening new accounts and giving assistance to agents, processing payouts and deposits, clerking, horse department managing. Experience: 9+ years, Sky Software S.A Nov 2001- Jan 2011 English Tutor/ English Skills: private tuition of English, teaching using creative techniques, making oral and written exams. Experience: private tutor of 3 kids ages 5, 8 and 11, Jan 1999- Sept 2001 Salesperson / Retail and Merchandising Skills: Retail and merchandising, seasonal salesperson. Specialized and direct customer service. Experience: 4 years, Librería Alfa 1996-2000 Interior Design / Design and Arts Skills: Redesign and decorate internal spaces, the tasks include choosing color, furniture and creating specialized projects for the space. Experience: freelance projects in Art Kingdom 2010


Graphic Design / Design and Arts Skills: Understanding of visual arts, corporate image design, graphic communication strategy knowledge, creativity for graphic campaign development, editorial design, combined graphic and interior design for a creative one of a kind space, special ocassions design. Experience: as a freelancer Corporate Image design : Azizarte, Reflexion Beauty Salon, IQ Soluciones, Urban Couture Store, Asociación Mujeres Campesinas Bananito de Limón (ASOMUCABALI), Asociación Labradores de Fe, Art Kingdom, Sweet Castle, E.L Recordz, Green Choice Natural Products, Cosco Mushrooms S.A., K Escoe Design, Action Basketball CR. Studies: Universidad Creativa Interior Design Diploma Interior design helps build professionals capable of transforming a space with knowledge of color, design, furniture, style and modern tendencies. Sheffield School of Design Interior Design Diploma (in progress) Universidad Creativa Bachelors Degree in Graphic Design advanced student Graphic design is oriented to creating professionals with a high understanding of visual arts and integral knowledge for design applied technology. Universidad de Costa Rica English 2 years Bachelors Degree

Languages: Spanish: Native speaker English: Fluent written and spoken Italian: Basic level Portuguese: Basic level Software Tools: Microsoft Office (Word, Powerpoint, Excel) Design Software (Vector Works, Autocad, Adobe: Photoshop, Illustrator, In Design, Flash, Dreamweaver) Other: Six Sigma - Yellow Belt (Online Course and Test completed) References: Bach. Andrea Rodríguez A. Global Process Services Projects Leader, IBM Tel.: 8814-4065 Marco Quirós Customer Service Manager, Sky Software Tel.: 2506-4134 / 8884-4954


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