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iTMS What is i T M S i T M S is the solution for your

Telemarketing CRM needs

Quality System Solutions Ltd Hartham Park, Corsham Wiltshire, SN13 0RP United Kingdom Tel Fax Email Web

+44 (0)1249 700230 +44 (0)1249 700231 info@qsstms.com www.qsstms.com

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


What is i T M S  It is a software system dedicated to

telemarketing operations. It is not a standard CRM system. The system is hosted (SaaS) and it:  Manages agents  Manages data  Manages calls  Reports - imports - exports

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


i T M S is designed for:  People whose job is to make outbound

calls all day every day, usually:     

Prospecting and lead tracking Appointment setting List cleaning Surveys Telesales

 And used by:   

Telemarketing/marketing companies In-house telemarketing departments Inside sales

 From 1 to 200+ users.

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


Key Differentiators  Calling - efficiency and effectiveness 



 

 

 

Pre-defined call-list, agents move directly from one call to the next Minimum key-strokes and actions to complete a call Automatic call-back management Fully configurable screen to remove any unnecessary and distracting texts and fields agents can have different views to supervisors Optional call-guides and scripts Appointment diary management - optional link with GoogleCalendar Automatic dialing (preview and progressive) Workflow including automatic emails

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


Key Differentiators  Management – control and flexibility 



   



Fully definable User Profiles to control permissions and call-lists Detailed call statistics including signed-on times, call outcomes, on-call times etc Call listings by agent with further selections Script answer analysis Multiple databases and data management tools Integration with Salesforce.com CRM and GoogleCalendars

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


i T M S is the most configurable system designed specifically for telemarketing

Import any data using csv files, or read Salesforce.com directly. (Optionally) predefined call lists and data management tools

Fully configurable calling screen for quick and effective calls

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


i T M S is the most configurable system designed specifically for telemarketing

Optional advanced scripting

Built-in appointment scheduling - or use GoogleCalendar

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


i T M S is the most configurable system designed specifically for telemarketing

Call history reporting including full statistics

Full reporting and dashboard options

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


iTMS for increased productivity Although iTMS comes with a number of predefined templates , you can tweak it to be just perfect for your requirements

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


Fantastic value...  At just £45 per user per month iTMS

provides the best value for the functionality  Increase or decrease the number of users on a monthly basis – iTMS is a flexible as you are! Quality System Solutions Ltd Hartham Park, Corsham Wiltshire, SN13 0RP United Kingdom Tel Fax Email Web

+44 (0)1249 700230 +44 (0)1249 700231 info@qsstms.com www.qsstms.com

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


What is iTMS