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iTMS What is iTMS iTMS is “the” solution for your

Telemarketing CRM needs

For On-Line version please click brochure for full screen access. Quality System Solutions Ltd Hartham Park, Corsham Wiltshire, SN13 0RP United Kingdom Tel Fax Email Web

+44 (0)1249 700230 +44 (0)1249 700231 info@qsstms.com www.qsstms.com

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


What is i T M S  It is the software solution dedicated to

telemarketing operations. It is not a standard CRM system. The system is hosted (SaaS) and it:  Manages agents  Manages data  Manages calls

 Reports - imports – exports

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


i T M S is designed for:  People whose job is to make outbound

calls all day every day, usually:     

Prospecting and lead tracking Appointment setting List cleaning Surveys Telesales

 And used by:   

Telemarketing/marketing companies In-house telemarketing departments Inside sales

 From 1 to 200+ users.

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


Key Differentiators  Calling - efficiency and effectiveness 

 

 

Pre-defined call-list, agents move directly from one call to the next Minimum key-strokes and actions to complete a call Automatic call-back management Fully configurable screen to remove any unnecessary and distracting texts and fields agents can have different views to supervisors Optional call-guides and scripts Appointment diary management - optional link with GoogleCalendar Automatic dialling (preview and progressive) Workflow including automatic emails

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


Key Differentiators  Management – control and flexibility 

  

Fully definable User Profiles to control permissions and call-lists Detailed call statistics including signed-on times, call outcomes, on-call times etc Call listings by agent with further selections Script answer analysis Multiple databases and data management tools Integration with Salesforce.com CRM and GoogleCalendars

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


i T M S is the most configurable system designed specifically for telemarketing

Import any data using csv files, or read Salesforce.com directly. (Optionally) predefined call lists and data management tools

Fully configurable calling screen for quick and effective calls

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


i T M S is the most configurable system designed specifically for telemarketing

Optional advanced scripting

Built-in appointment scheduling - or use GoogleCalendar

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


i T M S is the most configurable system designed specifically for telemarketing

Call history reporting including full statistics

Full reporting and dashboard options

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


iTMS for increased productivity

Although iTMS comes with a number of predefined templates , you can tweak it to be just perfect for your requirements Demonstration Videos Click on the links below to download and view demonstration videos

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


Fantastic value...  At just £45 per user per month iTMS

provides the best value for the functionality  Increase or decrease the number of users on a monthly basis – iTMS is a flexible as you are! Quality System Solutions Ltd Hartham Park, Corsham Wiltshire, SN13 0RP United Kingdom Tel Fax Email Web

+44 (0)1249 700230 +44 (0)1249 700231 info@qsstms.com www.qsstms.com

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved


iTMS Telemarketing CRM