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Sidecar Welcome to Sidecar Global Catering. Sidecar is a full service catering company, a division of Barcelona Restaurant. This exciting expansion builds off of the quality food and service that you have come to expect at Barcelona. The only difference is that we are able to bring that experience to the venue of your choice.

Beverages – Alcoholic and Non The State of Ohio does not issue liquor licenses to off-premise catering companies; therefore we are unable to provide alcohol for your event. Depending on where you are having your event, you can provide your own alcohol. Sidecar does offer a variety of non-alcoholic beverages, water and bar mixers. We are able to staff the bar for you and your guests. Cancellation Policy Sidecar Global Catering realizes that there are situations that may cause you to cancel your event. For events that required the $500.00 deposit, this deposit will not be returned. Cancellations made 8 to 4 weeks prior to the delivery date will forfeit 25% of all prepaid monies. Cancellations made 4 to 2 weeks prior to the delivery date will forfeit 50% of all prepaid monies. Cancellations 2 weeks to 48 hours prior to the delivery date will forfeit 75% of all prepaid monies. Any cancellations made 48 hours or less prior to the delivery date will forfeit all prepaid monies. This excludes the $500.00 non refundable deposit. We do require that cancellations be made during the normal business hours by phone and are followed up with a confirmation email or fax signed by both parties. For your protection and ours, cancellations received by voice-mail or email will not be accepted.

Delivery Fees When planning your event, be aware that there may be a delivery free. For deliveries inside of I-270 will include a $10.00 delivery charge. Delivers outside of I-270 will include a minimum $20.00 delivery charge. In the event that we are traveling outside of Franklin County there will be a minimum $50.00 delivery charge. Additional delivery fees may be necessary depending on your event needs. In the event that you need set up but not serving staff, there will be a minimal set up fee charged. Please speak with Sidecar’s staff for details. Deposits and Payments For all orders and events we require a credit card on file with Sidecar. In the event that payment is not made at the conclusion of the event, the credit card will be charged. Orders for boxed lunches and lunch buffets totaling more than $200.00 will require a 25% deposit at the time of ordering. In the event that you must cancel less than 48 hours before the agreed delivery time, the deposit will not be refunded. For events totaling $1000.00 or more there is a $500.00 non-refundable deposit due at the time of signing the catering contract. For large off premise events Sidecar will request a 50% deposit of the total estimated cost of the event at the contract signing. Depending on the size of your event, we may request an additional payment prior to the event date. Deposits and prepayments will be applies to the final bill Final payment must be made at the time of delivery to the event. Payment may be made with Visa, MasterCard, American Express, cash or a pre-approved check. Dietary needs Sidecar will work to meet your dietary needs. Please let our staff know at the time of your order if there are any modifications you require and we will do our best to accommodate you. Event Planners While Sidecar’s focus is on bringing you quality food and service, we understand that you may need additional assistance in planning your event. Please ask our staff about the list of preferred Event Planners. Sidecar will work to match you with a planner that meets your events needs.

Guest Count Guarantees Sidecar requires that final guest counts and order changes be made 96 hours in advance of your event. We cannot guarantee that we will be able to accommodate changes made any later than 72 hours. Liability Waiver Sidecar is pleased to provide catering for your in home catering events. For your protection and ours, Sidecar may require a release of liability for events held in home or on private property. Sidecar will assist with the set up and tear down of your event as it applies to the food service. In the interest of the safety of Sidecar employees, we are unable to move furniture or large items between floors or rooms. If you require this type of assistance for your event, please speak with a Sidecar staff at the time of your booking. Ordering Process Sidecar’s normal business hours are 8:30 am to 6:00 pm Monday through Friday and 9:00 am to 12 noon on Saturday. For placing orders, making changes to an existing order or for general inquiries, please contact our staff during our normal business hours. However, Sidecar is aware that questions or problems may arise outside of normal business hours and we will do our best to return calls in a timely manner to meet your needs. Rentals If your event requires equipment or supplies that you or Sidecar Global Catering do not have, the rental of such items may be necessary. If Sidecar Global Catering coordinates the rental of such items, there will be an additional service charge added to the cost of said rentals. If Sidecar Global Catering coordinates the rental, Sidecar Global Catering assumes the liability of coordinating the drop off and pick up of items at your event location. An additional itemized rental contract will be necessary in said instances. Sales Tax There is no sales tax added on food items. However, there may be sales tax added for certain rentals and beverages.

Satisfaction Guarantee Sidecar management and staff strive to make your catered event the best that it can be but we do understand that sometimes things will not go as planned. Please direct all concerns directly to the manager on duty and in the event that you are not completely satisfied with our service, we will make every attempt to rectify the situation. Staff Service Charge The Service Charge included on the invoice will cover set up, tear down, service during the event and includes all staff members involved in your event. We may itemize specific staff members i.e., carving station chef when necessary. If you feel that the staff has provided you with exceptional service you are welcome to add a gratuity to your final payment. All extra gratuities will be shared equally among the staff working your event. Please direct all concerns directly to the Person in Charge.

2012 Catering XYZ  

2012 Sidecar cateribg policies and general information

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