3. Three Pillars of BPM The three pillars of BPM are, People, Process and Technology
Process: A process can be defined as a chain of action for achieving certain goal or result. While defining a process it has to satisfy all demands of the customer. People: People are the one who own the process or who involves in the process. For example, customer, manager or it can be any one. The user or the customer has to input all the required information correctly; otherwise the system has to prompt. The manager has to approve the customer request on time, otherwise, his manager or the process owner will get an alert. For completion of a process, there can be multiple software applications involved. So, getting inputs from multiple applications is required for taking decision in the process flow. According to the inputs from multiple systems, the business flow takes action and move to the next step. Technology: As, I already explained, for completion of a process flow, multiple software systems can be involved. So these systems can be integrated using technologies like SOA. Apart from application integration, process can be made more efficient and faster by using technologies like big-data processing, content management, process monitoring dashboards, complex event processing, cloud, mobile, social media etc.
Shyju Sathi Raghavan