Issue 3: Autumn 2009
Carecall have recently upgraded their vehicles and took this opportunity to re-brand them at the same time. Pictured above are some of the team and the new cars. The Carecall team provides a frontline service for Stockport Homes, as well as services for partner housing associations and private clients. The Telecare Response Centre operates
24 hours a day, 365 days a year, providing continuous services to our clients and handling emergencies and out of hours service requests.
Find out about the Sheltered Housing Forum - Page 4 www.stockporthomes.org
Meet... the new team
Neil Shakeshaft Sheltered Housing Manager
Melanie Selby Sheltered Housing Officer
The new Sheltered Housing Service took over all housing management and support service responsibilities for Stockport Homesâ€™ nine Sheltered Housing Schemes and its one Extra Care Scheme. This new team comprises of Neil Shakeshaft, the Sheltered Housing Manager and Melanie Selby, the Sheltered Housing Officer. Both are based at the Older Personsâ€™ Services office in Bredbury. Neil, as the Sheltered Housing Manager has overall responsibility for the day to day management of the Sheltered Housing Service. This includes managing the Sheltered Housing Officer and the Sheltered Scheme Managers. He provides advice and 2
guidance to all staff on housing management and support service issues. Melanie, the Sheltered Housing Officer provides estate and tenancy management at all of the Sheltered and Extra Care Schemes. This includes working with the Scheme Managers and other key stakeholders to ensure the highest levels of service provision. Together with the Scheme Managers the new team will deliver a seamless service to the residents of Stockport Homesâ€™ Sheltered Housing Schemes.
Sheltered Housing News Issue 3
Extra care Birch Court is Stockport Homesâ€™ only Extra Care Scheme and was opened in May 2009. It has 17 one or two bedroom flats, all of which are self-contained. It also has a communal lounge, an assisted bathing room, a therapy room, a hairdressing salon, and a full catering kitchen, which provides meals for residents and other service users. There is also a sleepover room to provide 24 hour cover. Extra Care Housing is accommodation in which varying amounts of care and support can be offered and where some services and facilities are shared. It provides extra support whilst enabling older people to live as independently as possible and retain their own tenancy. It is designed to support older people with a mix of needs including those who need extra help to manage and who might otherwise need residential or nursing care. Traditionally the accommodation choices for older people have been limited to remaining in their own home with increasing levels of support needed, moving into sheltered housing or moving into a care home at a time when their care needs increase. Extra Care Housing has been developed to meet the wider lifestyle, health and care needs of older people. Sheltered Housing News Issue 3
Would you like to find out what’s going on in Sheltered Housing? If you answered yes, then why not come along to the brand new Sheltered Housing Forum. It’s a chance to give your views and improve the services you receive from Stockport Homes, influence how money will be spent on improvements to your schemes, and find out how Stockport Homes are performing?
Date: 3 December 2009 Time: 10am – 2.30pm Place: Insider Suite 1, Stockport County Refreshments and transport will be provided for you Places are strictly limited so please let us know if you wish to attend as soon as possible. Contact the Customer Involvement Team by telephone 0161 474 2862, Text 07891 949 399 or email email@example.com. Or ask your Scheme Manager to book a place on your behalf. You can also book your place by completing the form below and returning it in the postage paid envelope provided.
I would like to attend the Sheltered Housing Forum at 10am until 2.30pm on 3 December 2009 at Insider Suite 1, Stockport County. Name ................................................................................................................................ Address ........................................................................................................................... .......................................................................................................................................... Tel ..................................................................................................................................... I require a taxi yes / no (if yes, please make sure you have supplied a contact telephone number). 4
Sheltered Housing News Issue 3
from the schemes
When you tell us what you think about the services you receive and make suggestions for how we can improve things, we want you to know we listened and wherever possible acted upon them. Hereâ€™s a selection of the things you have said and what we have done in response to them. We did
You said You said the essential medication section should be removed from the Support Plan as medication needs can change on a daily basis.
This has now been removed from the Support Plan.
You suggested items for inclusion and venues for holding a Sheltered Housing Forum.
All suggestions are being considered as part of the planning stage.
At the Sheltered Housing Working Group you discussed and agreed the Service Standards for Carecall and Sheltered Housing.
Changes have been made as a result of your comments.
As you can see, you can make a real Please speak to your difference in services so please keep on Scheme Manager or telling us what you think. telephone Barbara Murthwaite, Customer You can attend coffee mornings at your Involvement Officer on scheme, become a member of the 0161 474 3642 for Sheltered Housing Working Group or more information. complete a feedback form and send it back to us. We would love to hear from There are opportunities at the moment for you. residents from under represented schemes to join the Sheltered Housing Working Barbara Murthwaite Group. These are Birch Court, Torkington Customer Involvement Officer House and Queens Court. Sheltered Housing News Issue 3
Are you getting all the benefits you should be? Are you finding everyday tasks difficult? If you are over 65 years old and you find: • you are struggling with everyday personal tasks like getting around, bathing and climbing stairs; • you need someone to make sure you are safe; or • you’ve had falls.
You may be entitled to Attendance Allowance. It can be an extra £47.10 (low rate) or £70.35 a week (high rate). We can call to see you at home to check your benefits, please call 0161 474 3093 to arrange this. If you are able to get out and about you can visit your Direct Local Centre. Call them on 0161 217 6009 to find out where they are and their opening times.
Changes in November
This will bring a lot more people into benefit and for those that already receive benefit If you are over 60 years old in November and have savings they may get an increase. This could mean an increase of 2009, then there are changes to the way up to £5.20 per week in Housing Benefit savings effect how much benefit you get. and £1.60 per week in Council Tax This is for people claiming Housing Benefit Benefit. The upper limit of £16,000 remains unchanged. This benefit is paid on top of (help with rent), Council Tax Benefit and Pension Credit. The good news is that from any other benefits or pensions and can be paid even if you live on your own and do November the first £10,000 of savings not have any help. will be ignored. 6
Sheltered Housing News Issue 3
Pull out and keep Sheltered Housing Recipes
r y B e d Be ak
Welcome to our regular feature where we them. Please pass bring you recipes that have been sent in by your recipes to your Scheme Manager. Sheltered Housing residents. This time we are bringing you a recipe sent to us by Terry Edmeston of Russell You may remember that in the last newsletter we had a great recipe for Gardens. It’s very warming and just the Microwave Chocolate Cake – we hope you thing for a tasty supper. We hope you enjoyed the results as much as we did. enjoy it as much as we did. If you have any recipes that you would like to share with us then we would love to try Thank you Terry. Savoury Baked Beans (serves two) Ingredients: • 1 400g tin of baked beans
• 3 to 4 tablespoons of breadcrumbs
• 2 rashers of streaky smoked bacon cut into small pieces
• 1 tablespoon of Worcester sauce
• 1 onion finely chopped
• Salt and pepper to taste
• 1 tablespoon of Tabasco sauce (optional)
• 200g of grated mature cheddar cheese Method • Fry the bacon in a deep pan. When not quite brown, remove the bacon and put on one side. • Fry the finely chopped onion in the bacon fat adding a little sunflower oil if needed. Fry until softened but not brown. • Empty the beans into the pan, add the bacon and two thirds of the cheese. • Warm gently, stirring from time to time. • Check for seasoning, adding the Worcester sauce (Tabasco sauce if desired) and salt and pepper to taste. • Pour the mixture into an oven proof dish. • Sprinkle the rest of the cheese and breadcrumbs over the top. • Place under a grill on a medium heat until a crust is formed. • The dish is now ready to serve – enjoy!
Sheltered Housing News Issue 2
Going the extra mile for family Jane at the Cape of Good Hope
On 28 February 2009 I saw my brother, Roger, for the first time in 25 years. We’d last spoken by phone in 1998 when our father died and then we both moved and lost contact. I knew that he was in South Africa, probably in Cape Town, so, in January 2008, I emailed a letter to the Cape Town Argus asking for anyone who knew him to email me, within 48 hours I had two responses and within another week I had an email from Roger. We’d never been close but neither had we ever ‘fallen out’, it’s just that our lives were very different and we’d gone our separate ways. He’s never married whereas I had and now have two wonderful daughters and a grandson and it made me realise how important it is to have a family, I didn’t want to think of him growing old alone 8000 miles away. 8
After a 16 hour flight via Dubai, we met at Cape Town airport and knew each other straight away. He lives in a small bachelor flat so he’d arranged accommodation for me in a hotel. He planned an itinerary that included two days driving around the Western Cape and also meeting the man who was responsible for getting us back in touch. We did some of the touristy things like visiting Robben Island and going up Table Mountain, I also joined an organised tour to the Cape of Good Hope. So was it worth the trip? Yes, we now keep in regular contact by email. Roger still has a British passport but will never return to the UK so, God willing, I hope to make another trip in the next few years. Written by Jane Clayton from Russell Gardens.
Sheltered Housing News Issue 3
24hoursaday,365daysa year,providingcontinuousservices toourclientsandhandling emergenciesandoutofhoursservice requests. Issue3:Autumn2009 Th...