Page 1

14. Resettlement

14. Resettlement support

Moving

141


Resettlement support Moving

Introduction If you need some help to live independently, we have several different services that may be able to assist you. They are all provided by Stockport Homes. Our Tenancy Support, Resettlement and Carecall Services are paid for through a combination of the Supporting People grant and individual charges. The Supporting People Team inspect these services regularly to check they are giving you the best support they can, so you can expect a high standard of service. You agree with our support staff what kind of help you need to live independently, and this will be written down in a support plan.

If you need some help to live independently, we have several different services that may be Tenancy Support Service able to assist you.

This is for Stockport Homes’ customers who need help in keeping their tenancy.

Resettlement Service This is for new customers who need help setting up their home.

Carecall This is for older or disabled customers who want to live independently, but also want an emergency alarm system in case they need to call for help.

Resettlement Team The Resettlement Team helps all sorts of vulnerable households, for example people who are particularly young or old, have a physical disability or learning difficulties, or need special support with housing matters. We help them to set up home, settle into the community and keep their tenancies. We visit them in their own homes on a regular basis to make sure things are going well or to deal with any difficulties.

142

www.stockporthomes.org


Resettlement support Moving

Each household has a 26-point support plan covering all aspects of a tenancy. This is the sort of thing it covers: Advice and guidance on housing options and help in finding out more about these options. Practical help in setting up home, for example: • • • •

applying for grants; getting furniture and household goods; notifying agencies of a change of address; and dealing with utilities.

Practical and personal support to help you settle into the community. This can include: • dealing with neighbours; • knowing your rights and responsibilities as tenants; • finding and using local resources such as shops, banks, schools or bus routes; • putting you in touch with people and services from your own cultural background; and • finding groups you can join so you don’t feel on your own.

The Resettlement Team hold advice surgeries at the Housing Information Centre. These surgeries take place every Monday, Wednesday, Thursday and Friday from 1pm to 4pm. You don’t need an appointment.

Enabling you to maintain your tenancy and move towards independence. This means making sure you can manage things on a long-term basis. For example, we: • check there are support networks in place; • make sure you know what services are available and what they do; and • help you apply for education, training or jobs. A Resettlement Officer is assigned to your household and will work with you until you are settled in. You will discuss what support you need with the Resettlement Officer, agree how to meet those needs and regularly check progress. At least once a month you will discuss with your Resettlement Officer whether you need more, less or the same support. When www.stockporthomes.org

143


Resettlement support Moving

you have settled into your home the Resettlement Officer will decide with you when you no longer need the service. Resettlement support is available to many kinds of people including:

Resettlement support is available to many kinds of people.

• • • • • • • • • • • •

care leavers; teenage parents; young people in their first tenancies; homeless people and families; people with substance misuse problems; people with learning difficulties; people with mental health problems; people with physical disabilities; refugees; new tenants who require support; people with complex needs; and people with HIV.

The Resettlement Team hold advice surgeries at the Housing Information Centre. These surgeries take place Monday, Wednesday, Thursday and Friday from 1pm to 4pm. You don’t need an appointment. The Resettlement Team also run several other schemes, including the following:

Mediation Scheme – for people who are homeless or threatened with homelessness due to a family breakdown. The Resettlement Officer will mediate between you and your family or carer to tackle the issues of conflict which have led to the breakdown, enabling you to return home where appropriate. Stockport Homes’ Deposit Scheme – for

people who want to rent from a private landlord. The scheme provides a bond (a written guarantee to the value of a months rent) to the landlord, promising that should there be arrears or damage to the property at the end of the tenancy the bond will be paid to the landlord. So this means you don’t have to hand over a large cash deposit to get the accommodation.

Furnished Tenancies Scheme – provides a basic set of furniture and white goods (such as fridges) for people setting up home. You pay for the goods through a service charge added to your rent. 144

www.stockporthomes.org


Resettlement support Moving

Tenancy support What is tenancy support? We help you live in and look after your own home and tenancy if you are already a Stockport Homes customer.

What does the service aim to do? We aim to help you keep your home. You may be at risk of losing your tenancy for many different reasons, and we want to stop this happening. Tenancy support can mean advice about housing, or practical help with day-to-day living. In the long-term we want to see you living in a home that suits you and where you are healthy, settled and coping.

Tenancy support can mean advice about housing, or practical help with day-to-day living.

We always take your wishes into account. We aim to provide the level of service and support we have agreed with you.

What services are offered? Services include: • • • • •

advice on housing options; working with other agencies, such as Social Care; advice on budgeting and housekeeping; advice on benefits; practical help with form filling, for example for Housing Benefit, community care grants, budgeting loans; • getting furniture and household equipment; and • support and a series of visits up to 12 months.

What services do I need? We will discuss with you what support you need, and draw up a plan of the services we have agreed. The support can last for up to a year and we will check regularly to see if you still need it. For more information or to contact the Tenancy Support Service, see the ‘Accessing our services’ section of this handbook on page 10.

www.stockporthomes.org

145


Resettlement support Moving

Carecall Carecall provides telemonitoring and a mobile warden response to vulnerable households. Carecall operates a telemonitoring centre that is staffed 24 hours a day, 365 days a year. This centre handles alarm calls via a specialist call handling system. Call handlers can use confidential client information to help them with requests for assistance.

Carecall operates a call centre that is staffed 24 hours a day, 365 days of the year.

Carecall also operate a 24 hours a day, 365 days a year Mobile Warden Response Service. Mobile Wardens are there to respond to emergency calls and other requests for assistance passed to them by the call handlers. They can also carry out welfare visits to vulnerable customers if the need is identified. Clients include: • • • • •

residents in Stockport Homes’ Carecall group; scheme properties; residents of sheltered housing and extra care; private subscribers; and housing association residents.

Carecall also operate a Carers Emergency Alert Card Scheme, which provides reassurance to carers and those being cared for. If you are an older person in need of support, please also refer to the section in this handbook called ‘Older persons’ services’ on page 105.

146

www.stockporthomes.org

Resettlement support  

141 Moving 14. Resettlement

Read more
Read more
Similar to
Popular now
Just for you