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11. Older People 11. Older Persons’ Services

11. Older persons’ services

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Older persons’ services

Support for older people Stockport Homes can help older people to live independently in their own homes in various ways:

Stockport Homes can help older people to live independently in their own homes.

• Sheltered Housing Schemes • Extra Care Housing Scheme • Telemonitoring and Mobile Warden Response Service • Adaptations to your home • Moving to more suitable accommodation.

Sheltered and extra care housing schemes We have 278 properties in our nine sheltered housing schemes and our one extra care housing scheme. Each scheme has a Scheme Manager providing support to residents. The schemes, which consist of flats and bungalows, are designed for people to live independently. The accommodation is for singles and couples aged 60 years and above. The extra care housing scheme at Birch Court in Marple is designed to allow people to live independently, even if their circumstances change in the future and they require more support or 24 hour care. This enables them to remain in their own home, without the need to move to a residential home. 106

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Birch Court has on-site care staff, 24 hours per day, 365 days per year. In our sheltered schemes, support is also available 24 hours a day, 365 days per year, through either the Scheme Manager or the Telemonitoring and Mobile Warden Response Service provided by Carecall. All schemes offer some additional facilities such as: • communal lounge and kitchen; • communal dining room; and • social activities, for example bingo.

Support is available 24 hours a day, 365 days per year.

Our extra care scheme also offers: • • • •

assisted bathing; hairdressing; alternative therapy; and a luncheon club.

The flats and bungalows, which are managed by the Sheltered Housing Team, are let to an agreeable standard, which means all properties are ready to move into. As the properties have been built specifically for older people, they are excluded from the Right to Buy Scheme, this means you will not be able to buy your own home. We generally allow pets such as cats and dogs only if the property is a bungalow or has its own separate entrance (not a communal entrance). www.stockporthomes.org

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The schemes are listed here:

Stockport Homes manages approximately 700 properties that are supported by the Carecall Service and let to people aged 60+.

Area

Accommodation

East West

Birch Court, Marple (Extra Care) Queens Court, Marple Torkington Close, Hazel Grove Brereton Court, Cheadle Hulme Edinburgh Close, Cheadle Oaktree Court, Cheadle Queens Gardens, Cheadle Russell Gardens, Norris Bank Smithy Green, Cheadle Hulme Wimborne Close, Larkhill

Carecall Monitoring Service Stockport Homes manages approximately 700 properties that are supported by the Carecall Service and let to people aged 60 years and above. Carecall provide a Telemonitoring and Mobile Warden Response Service 24 hours a day, seven days a week, 52 weeks of the year. The services provided by Carecall allow older and vulnerable people to remain independent, living within their own home and provides peace of mind to customers, their relatives and friends. The Telemonitoring Centre handles all alarm calls received from customers through a dedicated call handling system. When a call is

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received, dedicated trained call handlers can see customers’ confidential information and will ask a series of questions, which will help determine the best way in handling the call and providing an outcome. Providing an outcome to a call received may be dealt with in different ways, for example, the call handler may request a Mobile Warden to attend, or contact the customer’s next-of-kin, or even ask for one of the emergency services to attend. The Mobile Wardens may also provide you with a monthly visit depending on your circumstances.

Your Area Housing Office or Carecall can give you more details of the properties and service charges.

Service / Scheme Manager charges As well as your net rent, you will need to pay some extra charges as part of your tenancy agreement if you: • live in a sheltered housing scheme, or extra care scheme or an age restricted (60+) property; or • receive the Carecall Service. Please note: The amount you pay will depend on your circumstances and you may be entitiled to Supporting People funding. The charges vary from scheme to scheme and may include payment towards things like www.stockporthomes.org

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grounds maintenance, communal facilities, Scheme Managers and the Carecall Service, depending on the services available. Carecall or your area housing office can give you more details of the properties and the service charges.

If you feel that you cannot manage in your own home for a medical reason, or your home is too big, or you want to move close to relatives or friends for support, you may want to consider a transfer to another property.

As well as these special housing schemes, we can help you in the following ways:

Adaptations You may be eligible to have your home adapted to help you live there. We have a separate leaflet about this. Please ask Stockport Homes’ staff for details.

Moving home? If you feel that you cannot manage in your own home for a medical reason, or your home is too big, or you want to move close to relatives or friends for support, you may want to consider a transfer to another property. You can discuss this at your area housing office or contact Homechoice. For more details, see the Homechoice section of this handbook.

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11. Older People 11. Older Persons’ Services 105 Stockport Homes can help older people to live independently in their own homes. Stockport H...