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Neighbourhood Action Plan SUMMARY

April 2011 - March 2012

Stockport Town Centre Introduction This Neighbourhood Action Plan (NAP) has been developed for Stockport Town Centre, including Mottram Street, Covent Garden, Rectory Fields and Shawcross Street by Stockport Homes in partnership with customers, services and organisations working and living in the neighbourhood. The neighbourhood is located within Stockport Homes’ East Area Housing Team, the area is managed by two Neighbourhood Housing Officers (NHOs), one who covers the multi-storey blocks at Mottram Street and a second who manages low rise properties and stock across the Town Centre. Stockport Town Centre is included in the area managed by Central Neighbourhood Management Board, established in November 2010 to oversee the development and delivery of an Area Action plan for the Town Centre. Contact Details: Neighbourhood Housing Officer: Telephone: Email:

The Board includes key service areas working in the Town Centre, including representatives from the Primary Health Care Trust, Greater Manchester Police, Environmental, Regeneration and Children and Young People’s services. Stockport Homes’ NAP dovetails with the Area Action Plan and will support the work of the Neighbourhood Management Board. NAPs are developed in order to identify the key issues in a neighbourhood and to develop actions to address these issues. NAPs can cover a range of social, economic and environmental issues, which includes housing, the environment, community safety, leisure and access to services and facilities.

East Area Housing Team Pam Pollitt (Estate Management) 0161 474 2942 pam.pollitt@stockporthomes.org

Nicola Payne (Multi-Storey Block Management) 0161 474 2922 nicola.payne@stockporthomes.org


Stockport Homes manages a range of properties, comprising of flats, houses, maisonettes and flats in multi-storey accommodation. In addition, Stockport Homes manages five commercial shop properties within the area and 13 garage units within Mottram Towers.

with customers and talking to other partners and services about plans for the areas.

NAPS are influenced by a range of policies, strategies and Action Plans at national, regional and local levels. The information used to develop the plans link to the Council’s strategic plans and support People and Places strategic objectives. The NAP has been developed by analysing data about the area looking at current and developing policies and plans in the area, results of consultation

Neighbourhood Activity 2010-2011 A range of projects have been delivered in the neighbourhood over the last 12 months. This has included physical improvements to properties and within the neighbourhood, in addition to a programme of activities and events throughout the year. Regular updates have been made to customers through the Neighbourhood Newsletters, and this will continue throughout this year. Overleaf highlights the key areas of activity of the last 12 months in the Town Centre:

Peak Street Play Area opening 2

Neighbourhood Action Plan

www.stockporthomes.org


Neighbourhood and Customer Profile • A programme of community clean up and estate walkabouts with partners and residents • A new play area constructed at Peak Street, with funding secured through Play England and Stockport Homes • Investment works carried out at Mottram Street, including lift replacement at Ratcliffe Towers, fencing improvements at Chesworth Close and new doors and an extension to the car parking at Mottram Street, including provision of additional disabled car parking bays • Improvement works to improve the internal foyer areas with repainting of all multistorey blocks • A new mural completed at Mottram Street piazza • New recycling facilities provided at Covent Gardens • Working in partnership with the Neighbourhood Management board to promote activities and events • Improvements to the CCTV outside multi-storey blocks has been carried out and helped in reducing incidents of AntiSocial Behaviour • Introduction of community estate skips at Shawcross Street as requested by customers and a community clean up day • Cigarette litter bins have been introduced outside all multi-storey blocks

www.stockporthomes.org

Stockport Town Centre is geographically within Brinnington and Central Ward and Stockport Central Area Committee. Residents living in Stockport Town Centre have access to a diverse range of retail, leisure, entertainment, commercial and industrial uses. This includes Merseyway Shopping Centre, Princes Street and Warren Street, home to leading high street shops and department stores; the Peel Centre, a busy retail park; the Courts, Stockport’s newest retail and leisure complex; and the historic Market and Underbanks. It is also home to many Council and voluntary services and facilities. Strategically, the Town Centre is good with easy access to local, regional and national road, rail and bus transport links. The M60 is within quarter of a mile of junction 27/28 and is approximately 20 minutes from Manchester Airport by car. Stockport Town Centre has a railway station and is located on the West Coast main line giving easy access to Manchester, Birmingham and London.

The majority of properties in the Town Centre are socially rented, however there are a number of adjoining areas managed by other Registered Social Landlords. The residential areas are in easy access of the main Stockport Town Centre facilities, however there are a range of local convenience shops within walking distance of the estate. There are two primary schools within the neighbourhood but no secondary school. There are a number of open spaces within the neighbourhood, including Mottram Street piazza and Covent Garden play area. The following information provides data on Stockport Homes’ customers living within Stockport Town Centre. The customers which data is held living in the neighbourhood 2% are from a Black Minority Ethnic (BME) background. Of the customers who have supplied disability information, 24% have indicated a disability, which is a significantly high percentage of customers. The majority of customers are aged 40-54 (39%), 41% are aged 55 plus and there is a very low percentage of customers aged 16-24 year old (0.4%).

Neighbourhood Action Plan

3


Frequency in which actions will be reviewed. Key:

Monthly

M

Quarterly Q

Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Sub Area

Maximize contribution to social inclusion

The neighbourhood is a safe place to live

Anti-Social Behaviour (ASB) Estate wide issues

Bi-annually

B

Yearly

Action Take positive action to reduce ASB

Y Timescale Apr 11 to Mar 12

M Drug related issues

Alcohol related issues to ASB

Car parking and untaxed cars

There is a good quality Lack of recycling facilities local environment

Mottram Street

Mottram Street

Block wide

Estate wide

Estate wide

Estate wide

4

Neighbourhood Action Plan

Continue to develop links with external partners to support work with customers

Apr 11 to Mar 12

Continue to develop links with external partners to support work with customers

Apr 11 to Mar 12

Work with Area Conditions Officer to monitor and enforce action to address parking issues

Apr 11 to Mar 12

Identify new areas for recycling facilities and implement improvements

May 11 to Mar 12

Support Environmental Services’ continued programme of roll out of recycling bins

May 11 to Nov 11

Work with customers and services to raise awareness and promote recycling

Apr 11 to Mar 12

www.stockporthomes.org

B

B

M

M

M

M


Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Maximize contribution to social inclusion

There is a good quality Environmental issues local environment relating to graffiti, litter and fly tipping

Sub Area

Action

Estate wide

Deliver programme of clean ups

Timescale Apr 11 to Mar 12

Q Estate wide

Implement programme of monthly community skips

Apr 11 to Mar 12

Q Lack of provision of refuse bins

Estate wide

Support roll out programme of new bins

Apr 11 to Nov 11

M There is improved economic and wellbeing for local people

High levels of unemployment

Block wide

Block wide

Develop projects with Employment Support Officer and make referrals through tenant visits

May 11 to Mar 12

Deliver job club

May 11 to Mar 12

Q

Q Block wide

Promote all courses as part of Skills for Life at tenant visits

May 11 to Mar 12

M Advice for people

Block wide

Block wide

www.stockporthomes.org

Deliver programme of surgeries across estate to support customers with partners

May 11 to Mar 12

Provide all customers at induction with leaflet promoting home insurance

May 11 to Mar 12

Neighbourhood Action Plan

M

M 5


Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Sub Area

Action

Maximize contribution to social inclusion

There is improved economic and wellbeing for local people

Increased rent arrears

Block wide

Deliver regular rent surgeries

Timescale May 11 to Mar 12

Q Abandoned tenancies and sub letting

There is an improved quality of life for older people

Issues of isolation

Improve mental health wellbeing

Raise awareness of health events / activities

Block wide

Block wide

Develop process and monitor abandoned tenancies and sub letting of property with services

May 11 to Mar 12

Promote events and activities to customers

May 11 to Mar 12

M

M Estate wide

Promote events and activities to customers

May 11 to Mar 12

M Fewer people smoking

Ensure customers lead, drive and shape services

6

Estate wide

There are improved outcomes for children and young people

Improved play opportunties Block wide for children

There is a strong local community where people feel they can improve their area

Increase customer confidence and involvement

Estate wide

Partcipation in regular volunteering

Estate wide

Support development of smoke free homes promoting Smoke Free Homes Project

May 11 to Mar 12

Provide support to programme of diversionary activities for children

May 11 to Mar 12

B

Q

Neighbourhood Action Plan

Support implementation of Central Area Action Plan through Neighbourhood Management Board

May 11 to Mar 12

Support assessment of all community groups to determine level of support required

May 11 to Mar 12

www.stockporthomes.org

Q

Q


Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Sub Area

Action

Ensure customers lead, drive and shape services

There is a strong local community where people feel they can improve their area

Partcipation in regular volunteering

Estate wide

Support development of Town Centre Together Forum

Timescale May 11 to Mar 12

Q No Tenants’ and Residents’ Estate wide Association

Support development of Millbrook Cafe group

May 11 to Mar 12

M Development of block champions

Block wide

Identify block champions and develop action plan

May 11 to Mar 12

M Effective asset management and maximize the use of resources to do more

There are good quality Improve communications housing and housing and awareness of roles services and responsibilites for customers and partners

Estate wide

Increase satisfaction with landlord

Block wide

Support development of Neighbourhood Agreement

May 11 to Mar 12

Q Support delivery of annual STAR questionnaire

May 11 to Dec 11

B Poor condition of internal properties

High tenancy turnover within multi-storey accommodation

Block wide

Block wide

May 11 to Mar 12

Implement Block Action Plan

May 11 to Mar 12

Q

M

Vacant and underused land Block wide potentail to be redeveloped

www.stockporthomes.org

Review potential project to undertake property make over to support vulnerable customers

Support identification of unsustainable properties and sites within the neighbourhood

Neighbourhood Action Plan

May 11 to Mar 12

B 7


Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Effective asset management and maximize the use of resources to do more

There are good quality Perception of housing and housing neighbourhood services Works required as part of planned maintenance works

Improvements to physical appearances of neighbourhood

Sub Area

Action

Estate wide

Promote projects in Neighbourhood Newsletter and other media

May 11 to Mar 12

Deliver annual Capital and Planned Maintenance Programmes

May 11 to Mar 12

Millbrook and Mottram Street Towers

Investigate potential improvements to lifts and develop programme of improvement

May 11 to Mar 12

Ratcliffe, Millbrook and Lincoln Towers

Investigate potential to improve all internal communal areas by redecorating and develop programme of improvement

May 11 to Mar 12

Block wide

Work with customers to identify and implement Estate Improvement Budget projects

May 11 to Mar 12

Support development of masterplans for Town Centre

May 11 to Mar 12

Estate wide

Sustainability of investment Block works

Timescale

Q

M

Q

Q

M

B

8

Neighbourhood Action Plan

www.stockporthomes.org

NAP_15_Town Centre  

Contact Details: East Area Housing Team Neighbourhood Housing Officer: Pam Pollitt (Estate Management) Telephone: 0161 474 2942 Email: pam.p...

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