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Neighbourhood Action Plan SUMMARY

April 2011 - March 2012

Lancashire Hill Introduction This Neighbourhood Action Plan (NAP) has been developed for Lancashire Hill and Heaton Norris by Stockport Homes in partnership with customers, services and organisations working and living in the area. The neighbourhood is located within Stockport Homes’ West Area Housing Team and is managed by Neighbourhood Housing Officers (NHOs), contact details are shown below. Contact Details: Neighbourhood Housing Officer: Telephone: Email:

NAPs are developed in order to identify the key issues in a neighbourhood and to develop actions to address these issues. NAPs can cover a range of social, economic and environmental issues, which includes housing, the environment, community safety, leisure and access to services and facilities. The NAPs are influenced by a range of existing polices, strategies and action plans at national, regional

West Area Housing Team Mark Topping - Lancashire Hill 0161 474 4371 mark.topping@stockporthomes.org

Neighbourhood Housing Officer: Gill Thompson - Lancashire Hill Telephone: 0161 474 4371 Email: gill.thompson@stockporthomes.org Neighbourhood Housing Officer: Ian Creveul - Heaton Norris Telephone: 0161 474 2936 Email: ian.creveul@stockporthomes.org


and local levels. The information used to develop the plan links to Stockport Council’s strategic plans and supports the People and Places strategic objectives. This NAP has been developed by analysing data about the area, looking at current and developing policies and plans in the area, results of consultation with customers and talking to other partners and services about their plans for their areas. The neighbourhood is managed by the Central Neighbourhood Management Board, established in November 2010 to oversee the development and delivery of an Area Action plan for the area. The board includes key service areas working in the neighbourhood including representatives from the Primary Health Care Trust, Greater Manchester Police, Environmental, Regeneration and Children and Young People’s services. This NAP dovetails with the Area Action plan and will support the work of the Neighbourhood Management Board. Stockport Homes manages a range of properties including flats at Lancashire Hill and Heaton Norris and family accommodation. In addition to a number of garage units there are three shops and a play area in the centre of the Lancashire Hill Estate and Ince Close, Heaton Norris.

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Neighbourhood Activity 2010-2011 A range of projects have been delivered in the neighbourhood over the last 12 months. This has included physical improvements to properties and within the neighbourhood, in addition to a programme of activities and events throughout the year. Regular updates have been made to customers through the Neighbourhood Newsletters, and this will continue throughout this year. The following highlights the key areas of activity of the last 12 months in the area: • A programme of community clean ups and estate walkabouts across Offerton with partners and residents • A range of improvement projects have been delivered including works to the Bentleys and Stonemill Terrace to remove shrubbery and replace with bonded gravel to reduce litter accumulation • A new recycling system is being piloted in Stonemill Terrace to allow customers to separate paper and plastic • A new play area at Lancashire Hill was opened, which was funded through the sustainability capital programme • Children and young people participated in “Future Footprints” project in partnership with Groundwork Trust to develop skills and knowledge around climate change

Neighbourhood Action Plan

• Works have been completed to provide seven new houses and two bungalows on the former Mendip Court, scheme site • Garages at Dodgehill have been demolished and additional car parking to the rear of Heaton and Norris Towers completed • Stockport Women And Girls Getting Altogether (SWAGGA) a women’s group from the Belmont and Lancashire Hill area received funding from the Stockport Homes Community Fund to pay for two trips during the school summer holidays • Community Kids, a group who attend Heaton and Norris pavilion, have received funding for street dance classes throughout the summer holidays for 8 to 14 year olds as part of Stockport Homes’ Community Fund

Lancashire Hill Play Area www.stockporthomes.org


Lancashire Hill Santa’s Grotto

• Weekly play activities are held by Stockport Council’s Play Development Team across the neighbourhood • The play area at Ince Close, Heaton Norris has been improved in consultation with customers, children and young people • In December 2010 there was a Santa’s Grotto on the piazza area outside the Community Centre. Mince pies, mulled wine and other treats were available and Santa gave presents to around 35 children. The Council’s Play Development staff helped with the ‘make your own Christmas card’ competition for both children and adults with prizes given to the winners. Children also made Christmas tree decorations • A “drop in” surgery has been introduced on Lancashire Hill. This will be held within all blocks on a monthly basis and will enable customers to speak to their Housing Officer and get advice from different agencies.

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The times / dates of these surgeries are displayed on the block notice boards. • Working with the Council’s Community Payback Team, completed work included grounds maintenance work at Lancashire Hill and at Heaton and Norris Towers the cutting back of overgrown grass and weeds surrounding the multi-use games area and the clearing of snow / gritting of pathways during the winter • Residents have successfully bid for Stockport Homes’ Community Fund monies for a ‘launch event’ of the children’s play area between Stonemill Terrace and The Bentleys.

Neighbourhood Action Plan

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Neighbourhood and Customer Profile The profile information is based on the Priority 1 area as defined by the Stockport Neighbourhood Renewal Strategy, whilst the NAP covers only Lancashire Hill, the following data includes part of Heaton Norris, as it was considered more appropriate than providing ward information. The Lancashire Hill NAP is geographically within Brinnington and Central Ward and Stockport Central Area Committee. Lancashire Hill has a population of 3,106 people, predominately female. The majority of residents are aged 30 to 59 years old, although there is a higher than Borough average number of residents aged 75 and over. A significant percentage of residents rent from the local authority. Over 55% of residents living in the area do not own a car or van. Lancashire Hill is primarily white British (95.2%) and has a low level of Black and Minority Ethnic (BME) representation. Within the area there are a significant number of people who are single (39.3%) and divorced (17%) in comparison to the Borough averages.

The following information provides an overview of data on customers living within the area. The profile of the neighbourhood indicates that 15% have indicated a disability, 8% are from a BME background, the highest level of BME groups living within any of the neighbourhoods managed by Stockport Homes, and significantly higher than the Borough average. The majority of customers are aged 16-39 (40%), the neighbourhood has a high percentage of customers aged 16-24 years old (13%) and a relatively lower percentage of customers aged 65 plus (13%). Stockport Homes’ customers are involved in many ways to ensure that all customers have the chance to get involved and influence the decisions and services received that affect their home and neighbourhood. In addition to a range of ways customers can get involved, Lancashire Hill and Heaton Norris Tower benefits from active Tenants’ and Residents’ Associations.

As of March 2011 Stockport Homes holds customer information on age ( 96%) ethnicity (96%) and disability (estimated of 65%). The information has been collated over a number of years, from housing application forms, sign ups, questionnaires and in Tenants’ Needs Surveys.

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Neighbourhood Action Plan

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Frequency in which actions will be reviewed. Key:

Weekly W

Monthly

M

Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Maximize contributions to social inclusion

The neighbourhood is a safe place to live

Improve concierge services Block wide

Sub Area

Young people congregating Block wide in the piazza area causing a nuisance There is a good quality Environmental issues local environment relating to litter and fly tipping

Block wide

Quarterly Q

Yearly

Y

Action

Timescale

Work with customers and concierge services to improve services

May 11 to Mar 12

Use Anti-Social Behaviour (ASB) toolkit in partnership with Concierge and other services to address issue

May 11 to Mar 12

Develop Keep Britain Tidy Action Plan

May 11 to Mar 12

M

M

M Estate wide

Estate wide

Deliver awareness campaign to promote recycling and environmental issues

May 11 to Mar 12

Deliver programme of clean ups

May 11 to Mar 12

Q

Q Estate wide

Deliver monthly community skips

May 11 to Mar 12

M Increase recycling facilities

Estate wide

Identify and provide new areas for recycling facilities

May 11 to Mar 12

Q

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Neighbourhood Action Plan

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Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Maximize contributions to social inclusion

There is a good quality Issue of food waste local environment

Low level participation estate walkabouts

Sub Area

Action

Block wide

Work with customers and partners to promote appropriate disposal of food

May 11 to Mar 12

Promote estate walkabouts across estate

May 11 to Mar 12

Estate wide

Timescale

Q

Q Vacant and discussed private land

Improved outcomes Diversionary activities for for children and young children people

Estate wide

Estate wide

Support continued improvement to private land to develop and improve areas of land

May 11 to Mar 12

Support delivery of Future Footprints climate change project

May 11 to Mar 12

Q

Q Estate wide

Deliver annual programme of activities

May 11 to Mar 12

Q There is improved economic wellbeing for local people

High levels of unemployment

Estate wide

Develop projects with Employment Support Officer

May 11 to Mar 12

Q Estate wide

Support implementation of Blue Sky Social enterprise scheme

May 11 to Sep 11

M

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Neighbourhood Action Plan

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Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Sub Area

Action

Maximize contributions to social inclusion

There is improved economic wellbeing for local people

High levels of unemployment

Estate wide

Support use of learner lounge facility in Lancashire Hill

Timescale Jun 11 to Mar 12

Q Estate wide

Promote all courses as part of Skills for Life

May 11 to Oct 11

Q High levels of multi debts issues

Lack of banking facilities within neighbourhood

Estate wide

Estate wide

Work with partners to promote Credit Union and advice to customers

May 11 to Mar 12

Investigate opportunity to provide local banking facilities

May 11 to Mar 12

Q

Q Unsustainable tenancies

Estate wide

Deliver programme of surgeries to support customers

May 11 to Mar 12

M There is better health and mental wellbeing for residents

Alcohol issues

Drug issues

Limited awareness of health and wellbeing projects and activities

www.stockporthomes.org

Estate wide

Estate wide

Estate wide

Refer customers to appropriate services / agencies as part of customer contact visits

May 11 to Mar 12

Refer customers to appropriate services/agencies as part of customer contact visits

May 11 to Mar 12

Promote events and activities to customers

May 11 to Mar 12

Q

Q

Q

Neighbourhood Action Plan

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Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Sub Area

Action

Maximize contributions to social inclusion

There is better health and mental wellbeing for residents

Support to young mothers across the estate

Estate wide

Refer customers to appropriate services / agencies as part of customer contact visits

Apr 11 to Mar 12

There is a strong local community where people feel they can improve their area

Increase customer confidence and involvement

Estate wide

Support development of Central Area Action Plan in partnership with Neighbourhood Management Board

May 11 to Mar 12

Improve communications and awareness of roles and responsibilities for customers and partners

Estate wide

Support development of a Neighbourhood Agreement

May 11 to Mar 12

Need to raise awareness and membership of Tenants' and Residents' Association

Estate wide

Lack of customer communications

Heaton Norris

Ensure customers lead, drive and shape services

Increase funding for community projects

Timescale

M

Q

Q

Estate wide

Support and promote Lancashire Hill Tenants' and Residents' Association

May 11 to Mar 12

Promote use of notice boards and development of newsletter to promote activity

May 11 to Mar 12

Support delivery of Lancashire Hill participatory budget programme

May 11 to Mar 12

M

W

Q Estate wide

Development of Block Champions

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Neighbourhood Action Plan

Estate wide

Encourage customers to apply for Stockport Homes' Community Fund

May 11 to Mar 12

Identify block champions and other ways of involving customers and develop programme to engage with customers

May 11 to Mar 12

www.stockporthomes.org

Q

M


Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Sub Area

Action

Timescale

Ensure customers lead, drive and shape services

There is a strong local community where people feel they can improve their area

Limited training opportunities within neighbourhood as part of Skills for Life programme

Estate wide

Investigate potential to provide programme of training and develop action plan

May 11 to Oct 11

Increase levels of volunteering

Estate wide

Support delivery of Lancashire Hill Communities Together Forum

May 11 to Mar 12

Q

Q There are good quality High tenancy turnover housing and housing within multi-storey services accommodation Effective asset management and maximize the use of resources to do more

Estate wide

May 11 to Mar 12

Q

Vacant and underused land Estate wide potential to be redeveloped

Perception of area

Deliver Block Action Plan

Estate wide

Estate wide

Support and investigate potential development sites within neighbourhood

May 11 to Mar 12

Promote projects in bi-annual Neighbourhood Newsletter and other media

May 11 to Mar 12

Support and deliver annual Fun Day

May 11 to Jul 11

Q

Q

Q Works required as part of planned maintenance works

Estate wide

Increase in service charges Estate wide for heating and condition of systems

www.stockporthomes.org

Deliver annual Capital and Planned Maintenance Programmes

May 11 to Mar 12

Support implementation of new heating systems at Lancashire Hill

May 11 to Mar 12

Neighbourhood Action Plan

Q

Q 9


Stockport Homes’ Strategic Aim

NAP Objective

Neighbourhood Issue

Effective asset management and maximize the use of resources to do more

There are good quality Condition of lifts housing and housing services

Sub Area

Action

Estate wide

Implement improvements programme to lifts

Estate wide

Poor car parking

Heaton Norris

Poor visual appearance of piazza area

May 11 to Mar 12

Q

Improvements to physical appearance of neighbourhood

Poor condition of external landscaping

Timescale

Estate wide

Estate wide

Work with customers to identify and implement Estate Improvement Budget projects

May 11 to Mar 12

Work with customers to encourage greater and appropriate use of car parking

May 11 to Mar 12

Deliver programme improvements to external landscaping including bulb planting

May 11 to Mar 12

Design and deliver improvement project to piazza area

May 11 to Sep 11

M

Q

Q

Q Poor condition of highways Estate wide

Condition on internal communal areas and door access

Estate wide

Sustainability of investment Estate wide works

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Neighbourhood Action Plan

Work with partners to identify improvements to Penny Lane and develop action plan

May 11 to Mar 12

Investigate potential to improve entrances and communal areas

May 11 to Mar 12

Q

Q Support development of concept statement for Lancashire Hill in partnership with Neighbourhood Management Board

www.stockporthomes.org

May 11 to Mar 12

Q


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