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Have your

circumstances changed? Having a baby?

? ?

Starting a new job?

?

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Retiring from work? Getting married? Family leaving home? Becoming an unpaid carer?

www.stockporthomes.org


Contents Introduction

3

Getting married or registering a civil partnership

4

Starting or ending a relationship

5

Changing your contact details

6

Starting a family Becoming an unpaid carer Medical problems Changes in employment

9-11 12 13-15

Family leaving home

16

Retirement

17

Moving into residential care

18

Bereavement

19-23

Contact details

24-32

Helpful leaflets from Stockport Homes

33-34

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7-8

Have your circumstances changed?


Introduction This booklet tells you how to make the most of your money by keeping Stockport Homes and Stockport Council up-to-date with your current circumstances. There are many ways that your circumstances may change; these can affect you or a member of your household, for example: • getting married or registering a civil partnership; • starting or ending a relationship; • changing your contact details; • starting a family; • becoming an unpaid carer; • changes in employment; • medical problems; • family leaving home; • retirement; • moving into residential care; or • bereavement.

If you are claiming Housing Benefit and / or Council Tax Benefit and your circumstances change you must inform Stockport Council’s Benefit Section straight away. Tel: 0161 217 6015 or email: benefits@stockport.gov.uk By keeping us informed of any changes in your circumstances, we can advise you on money matters or tenancy issues. Have your circumstances changed?

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Getting married or registering a civil partnership If you are a Stockport Homes’ tenant and you get married or enter into a civil partnership and decide to change your name, please contact your Area Housing Office: •

East Area 1 Berwick Parade, Northumberland Road, Brinnington, Stockport SK5 8LQ Tel: 0161 474 4372 Text: 07624 808 314 Fax: 0161 406 8377 Email: east.area.housing@stockporthomes.org

West Area Bridgehall Community Centre, Siddington Avenue, Adswood, Stockport SK3 8NR Tel: 0161 474 4371 Text: 07624 808 315 Fax: 0161 477 4879 Email: west.area.housing@stockporthomes.org

If you change your name at any point during your tenancy, there is a simple form to complete and staff at the Area Housing Office can help you. This will enable us to keep our records up-to-date and ensure we contact you using the correct name details. If you want to add a new partner, for example, a spouse or civil partner, to your tenancy, we can also give you advice on doing this.

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Have your circumstances changed?


Starting or ending a relationship If you would like to add (or remove) a partner to your tenancy you can fill in a simple form at your Area Housing Office. Sometimes a relationship can end due to domestic abuse. Men and women can be victims of domestic abuse. Stockport Homes recognises there are different types of abuse such as physical (hitting), sexual (forcing someone to have sex), emotional (being humiliated) and financial (controlling someone’s bank account or benefits). If you are experiencing domestic abuse from a partner or other family member, your Neighbourhood Housing Officer and the Stockport Homes Anti-Social Behaviour (ASB) Team can support you. • Stockport Homes’ Neighbourhood Housing Officer (East Area) Tel: 0161 474 4372 (West Area) Tel: 0161 474 4371 • Stockport Homes’ 24-hour ASB hotline: 0161 217 6111 There are also several other organisations that can support and advise you: • Stockport Women’s Aid Tel: 0161 477 4271 www.stockportwomensaid.org.uk • Domestic violence helpline Tel: 0808 2000 247

Have your circumstances changed?

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Changing your contact details To enable Stockport Homes to contact you in an emergency, for example if a water pipe had burst in your home, it is important for us to have your current contact details. Please let us know if you change your phone or mobile number or would like to add an emergency contact name and number to your records, such as a relative or friend. Letting Stockport Homes know this information can be helpful in case there is an emergency or if you are away from home for any period of time. East and West Area Housing Office details are: • East Area 1 Berwick Parade, Northumberland Road, Brinnington, Stockport SK5 8LQ Tel: 0161 474 4372 Text: 07624 808 314 Fax: 0161 406 8377 Email: east.area.housing@stockporthomes.org •

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West Area Bridgehall Community Centre, Siddington Avenue, Adswood, Stockport SK3 8NR Tel: 0161 474 4371 Text: 07624 808 315 Fax: 0161 477 4879 Email: west.area.housing@stockporthomes.org

Have your circumstances changed?


Starting a family If you’re expecting a baby or adopting a child, you may be eligible for a property with more bedrooms. Please contact the Homechoice Team for more information. •

Homechoice Housing Information Centre 1 St. Peter’s Square, Stockport SK1 1NZ Tel: 0161 474 2975 Email: homechoice@stockporthomes.org

Benefits Nine out of ten families with children can claim Child Tax Credit and, if you’re on a low income, Working Tax Credit can increase your income and help you to pay for childcare. To find out about what Housing and Council Tax Benefit you may be entitled to, please contact Stockport Council Benefits Team. Tel: 0161 217 6015, Fax: 0161 474 5202 or Email: benefits@stockport.gov.uk To check any other benefits call at your Stockport Direct Local Centre for a benefits check. There are Stockport Direct Local Centres at Bridgehall, First House in Brinnington and the Houldsworth Centre in Reddish and many other locations. To find out the opening times and where other Stockport Direct Local Centres are Tel: 0161 217 6009 or Email: direct@stockport.gov.uk

Have your circumstances changed?

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Starting a family Child Trust Fund This is a savings or investment account for every child born on or after 1 September 2002. You will receive a voucher for a Child Trust Fund once you’ve registered for Child Benefit. The Child Trust Fund voucher is worth £250 and will be received in your child’s first year. This will be boosted to £500 if your income is low. You can use this voucher to open a savings or investment account for your child. The Government will pay a further £250 or £500 into their account around their 7th birthday. This money and the account belong to your child and can’t be touched until they turn 18. You can pay more money in to the account if you wish, up to the annual set limit. For more information, please visit the Child Trust Fund website www.childtrustfund.gov. uk or Tel: 0845 302 1470 (Opening hours: 8.00am - 8.00pm every day except Christmas Day, Boxing Day and New Year’s Day). Textphone: 0845 366 7870.

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Have your circumstances changed?


Becoming an unpaid carer If you look after a relative, neighbour or friend you may be eligible for: • carer’s allowance; • lower council tax bills; and • a leisure key.

Carer’s Allowance You are entitled to Carer’s Allowance if you: • become an unpaid carer; • spend 35 hours or more a week caring for a child or adult and; • earn less than the lower earnings limit per week; and • are 16 or over and are not in full-time education. The person you care for must get Attendance Allowance (any rate) or Disability Living Allowance care component (middle or higher rate).

Carer’s Premium If you claim Carer’s Allowance, it may change the benefits of the person you care for; to get advice about this go to your Stockport Direct Local Centre. There are Stockport Direct Local Centres at Bridgehall, First House in Brinnington and the Houldsworth Centre in Reddish. To find out the opening times and where other Stockport Direct Local Centres are Tel: 0161 217 6009.

Have your circumstances changed?

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Becoming an unpaid carer If you have an entitlement to Carer’s Allowance, but can’t actually receive it because you get another benefit such as Retirement Pension or Incapacity Benefit, you can claim Carer’s Premium. This is an extra amount which can be included in your assessment for: • • • •

Income Support; Housing Benefit; Council Tax Benefit; and Pensions Credit.

Lower Council Tax Bills The Disabled Person’s Relief means that your Council Tax may be lowered if you, or anyone living in your home, is substantially and permanently disabled and your home is larger due to extra space needed and used by that person. To qualify for this reduction, the property must have at least one of the following features: • • •

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a room other than a bathroom, kitchen or toilet which the disabled person uses and needs; an extra bathroom or kitchen needed for the disabled person; or the disabled person needs to use a wheelchair in the property, and there is enough floor space to allow for this.

Have your circumstances changed?


Becoming an unpaid carer If you think you may qualify for this reduction please contact the Council Tax Section on Tel: 0161 217 6014.

Leisure Key A Leisure Key card enables people on low incomes who live in Stockport to get discounts on a whole range of local leisure, arts and heritage facilities. People with disabilities and who are in receipt of a qualifying benefit, can obtain a Companion Card when they buy a Leisure Key card. This card enables them to take a carer, friend or relative along to help them and they can also get some discounts and, in places, free admission. To find out more information about the Leisure Key card Tel: 0161 217 6009, Email: leisurekey@stockport.gov.uk or check out the Council’s webpage: www.stockport.gov.uk/content/ leisureculture/leisurekey/?a=5441

Support for carers For information about training for your caring role, training to return to work when your unpaid caring role ends or leisure activities for unpaid carers contact the Carers’ Training Co-ordinators at Stockport Council: • Linda Power, Mobile: 07800 618829 • Maria Eade, Mobile: 07527 387374 The Carers’ Training Co-ordinators are available on Tuesdays, Wednesdays and Thursdays only.

Have your circumstances changed?

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Medical problems If you or a member of your family develops a severe medical problem, you may require some adaptations to your home. Alternatively, you may need to move to a more suitable property. Stockport Homes can offer certain adaptations within the home to assist disabled people to remain independent. Depending on your circumstances, we may be able to help with: • providing equipment; • adapting your current home; and • moving to an adapted property. To access this service, you can contact Stockport Council Social Care, who will then carry out an assessment of your situation. • for adults Tel: 0161 217 6029 • for children (under 18 years old) Tel: 0161 217 6028 For more information, please see Stockport Homes’ Equipment and Adaptations leaflet, which you can pick up at the Housing Information Centre, Area Housing Offices or on our website www.stockporthomes.org. You can also contact the Adaptations Officer at Stockport Homes on 0161 474 2630 or email resettlement.team@ stockporthomes.org.

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Have your circumstances changed?


Changes in employment Finding work can be harder than some people imagine. For certain groups of people it can be even harder, and the longer you are out of work, the more difficult it can seem. Stockport Homes can give you information about where you can get advice on education, training and employment. For more help speak to one of Stockport Homes’ staff at: •

Housing Options Team Housing Information Centre 1 St. Peter’s Square, Stockport SK1 1NZ Tel: 0161 474 4237 Text: 07800 617 690 Email: housing.options@stockporthomes.org

Opening Times Monday and Thursday: Tuesday: Wednesday: Friday:

8.30am - 4.30pm 9.30am - 4.30pm 8.30am - 4.30pm 9.30am - 4.00pm

Or you can go to one of the Stockport Direct Local Centres at: • Bridgehall; • First House in Brinnington; or • Houldsworth Centre in Reddish. To find out the opening times and where other Stockport Direct Local Centres are, please call 0161 217 6009.

Have your circumstances changed?

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Changes in employment Getting into work or changing your working hours If you are starting your first job, or returning to work after a break, or a long illness there are many things to consider. There are several questions you may want to ask your employer before you start or return to work, such as: • • • •

When is my first payment? Do I get paid weekly or monthly? Can I have an advance on my wages if possible? Are my wages paid directly into my bank account?

If you are starting, returning work or changing your working hours you need to check if you will still be entitled to any benefits you’re currently receiving. You may now be entitled to benefits because you are going to be working, for example, tax credits. To find out about Housing and Council Tax Benefit that you may be entitled to, please contact Stockport Council Benefits Team by Tel: 0161 217 6015, Fax: 0161 474 5202 or Email: benefits@stockport.gov.uk. To check any other benefits call at your Stockport Direct Local Centre for a benefits check. There are Stockport Direct Local Centres at Bridgehall, First House in Brinnington and the Houldsworth centre in Reddish and many other locations. To find out the opening times and where other Stockport Direct Local Centres are, please call 0161 217 6009. 14

Have your circumstances changed?


Changes in employment If you are working and on a low income you may be eligible for Working Tax Credit (WTC). To apply for WTC, please contact the tax credit helpline on Tel: 0845 300 3900 for an application pack, or visit: www.taxcredits.inlandrevenue.gov.uk. Please see our ‘A guide to making the most of your money’ booklet for more information about benefits and other financial advice.

Losing your job If you or a member of your household loses their job you may find that you are now struggling to pay the rent. Please contact the Customer Finance Team if you are having problems paying your rent, before arrears build up. For East Area Rents, Tel: 0161 474 2677, West Area Rents Tel: 0161 474 2668 or Email: customerfinance@stockporthomes.org You may be entitled to receive Housing Benefit or Council Tax Benefit. Please contact Stockport Council Tel: 0161 217 6015, Fax: 0161 474 5202 or Email: benefits@stockport.gov.uk.

Have your circumstances changed?

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Family leaving home If your family has moved out and your home is now too big for your needs, you may be interested in moving to a smaller property. You could potentially save money on your heating, rent and other bills, giving you more money for life’s essentials. You will receive a cash incentive of up to £3,250 depending on the number of bedrooms you give up. You can either take the full amount, choose to spend some or all of it on a range of removal services, or put it towards items for your new home. For more information, please see the ‘Down-sizing Scheme’ leaflet or contact Homechoice Tel: 0161 474 2975 or Email: homechoice@stockporthomes.org

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Have your circumstances changed?


Retirement If you are thinking of retiring soon you may want to think about down-sizing and moving into a smaller property. Please see the ‘Down-sizing scheme’ leaflet for more information. You may also be considering moving into Sheltered Housing. For more information on Stockport Homes’ Sheltered Housing, please see the ‘Sheltered Housing’ leaflet or contact the Homechoice Team, Tel: 0161 474 2975 or Email: homechoice@stockporthomes.org

Have your circumstances changed?

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Moving into residential care If you are moving into residential care on a permanent basis and need to end your Stockport Homes’ tenancy, please tell Stockport Homes as soon as possible. You will need to give us four weeks’ written notice to end your tenancy. Your Neighbourhood Housing Officer can assist you in completing the form. By keeping Stockport Homes informed of any decisions you are making about residential care, we can ensure we give you the correct and appropriate information.

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East Area 1 Berwick Parade, Northumberland Road, Brinnington, Stockport SK5 8LQ Tel: 0161 474 4372 Text: 07624 808 314 Fax: 0161 406 8377 Email: east.area.housing@stockporthomes.org

West Area Bridgehall Community Centre, Siddington Avenue, Adswood, Stockport SK3 8NR Tel: 0161 474 4371 Text: 07624 808 315 Fax: 0161 477 4879 Email: west.area.housing@stockporthomes.org

Have your circumstances changed?


Bereavement Unfortunately we are all likely to experience bereavement at sometime in our lives. This can be a very upsetting time for friends and family. When a tenant dies, the staff at the Area Housing Office will help and support you in sorting things out. There is certain information that your Area Housing Office will need: • • • • •

a form, signed by you, to end the tenancy; a copy of the death certificate; details of the next of kin; address of the person dealing with the deceased tenant’s affairs; and date the keys will be handed in.

Stockport Council’s Housing Benefit department need to be contacted as soon as possible to avoid any arrears building up because the benefit will stop from the date of the tenant’s death. Tel: 0161 217 6015, Fax: 0161 474 5202 or Email: benefits@ stockport.gov.uk

Taking over the tenancy Some people may have the legal right to take over a tenancy upon the death of a tenant. These people are: • anyone who has a joint tenancy with the deceased; • husband or wife of the deceased tenant; or • partner or family member of the deceased (if they Have your circumstances changed?

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Bereavement lived with the deceased for at least 12 months before they died). There is only a legal right to pass on the tenancy once. This means that if you have taken over a tenancy after a death, the tenancy cannot be passed on again under these circumstances. If you wish to take over a tenancy on the death of a tenant, you will need to fill in a request for a ‘variation of tenancy form’. If this is agreed you will need to sign a succession form to take over the tenancy. Your Area Housing Office will assist you and advise you on what your legal rights are. If you want to claim Housing Benefit you would also need to fill in a form for this, your Area Housing Office can help you with this as well.

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East Area 1 Berwick Parade, Northumberland Road, Brinnington, Stockport SK5 8LQ Tel: 0161 474 4372 Text: 07624 808 314 Fax: 0161 406 8377 Email: east.area.housing@stockporthomes.org

West Area Bridgehall Community Centre, Siddington Avenue, Adswood, Stockport SK3 8NR Tel: 0161 474 4371 Text: 07624 808 315 Fax: 0161 477 4879 Email: west.area.housing@stockporthomes.org

Have your circumstances changed?


Bereavement Moving after a bereavement Some people may want or need to move after the death of someone they have been living with. If this is the case your Neighbourhood Housing Officer can talk to you about the possibility of a transfer or any other options that may be available.

Ending the tenancy When a tenant has died, tenancies end on the Sunday after the keys are handed in. If you hand the keys in on a Monday before 12pm the tenancy can still end the previous day. All keys, including those to store cupboards, garages, sheds and communal doors need to be returned. The usual four weeks’ notice does not apply where a tenant has died. The last week’s rent will be due up to the Sunday that the tenancy ends. Any rent and water charges that are due (including arrears) will need to be paid out of any money left by the deceased tenant or by the next of kin. This payment does not need to be made until the will and other legal matters have been sorted out. Before ending the tenancy there are things that you need to do, this will help to stop you having to pay charges: • • •

clear out all furniture and rubbish; get the electric and gas meters read; arrange payment for all gas and electric bills up to the date the tenancy ends; Have your circumstances changed?

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Bereavement • turn off the water at the stopcock; • close the windows and lock the outside doors; and • tell the Post Office where any further mail should be sent. Please ensure when you leave the property that it is left in good condition. If rubbish, including furniture is left in the property and/or the property is not in good condition you will have to pay Stockport Homes for any necessary work carried out. The next page gives information about who can help you to move unwanted furniture or bulky items.

Sorting unwanted furniture The Council’s Environmental services can move bulky items, like a bath or a sofa, from the house; you do pay for this service. If you claim certain benefits you pay the lower amounts on the table below:

For more information call the Council Environmental services Tel: 0161 217 6111 or Email: stockportdirect@stockport.gov.uk. The phone lines are open from 8.00am – 6.00pm Monday to Friday.

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Have your circumstances changed?


Bereavement Below is a list of charities that can move bulky items for you: • • •

The Furniture Station may pick up unwanted furniture that is still usable for free: www.furniturestation.org.uk Tel: 0161 456 0717 or Email: alan@furniturestation.org.uk St Ann’s Hospice can collect furniture and electrical (not gas) items that are in a resellable condition for free. Tel: 0161 445 7990 The Wesley Community Service can collect furniture and electrical (not gas) items that are in a resellable condition for free: www.thewesley.org.uk Tel: 0161 226 9051 or Email: info@thewesley.org.uk

Right-to-buy If the deceased tenant has applied to buy their home you will need to tell the Right-to-Buy Team about the death. Tel: 0161 474 3221 or Email: righttobuy@stockport.gov.uk

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Contact Details Which Area Housing Office do I need to use? Below is a list of the areas of Stockport that are covered by the East Area Housing Office and the West Area Housing Office: East Area Housing Office covers: Bredbury Brinnington Compstall Hazel Grove High Lane Marple Marple Bridge Romiley Woodley Offerton Mottram Street Victoria Park East Area Housing Office contact details: 1 Berwick Parade, Northumberland Road, Brinnington, Stockport SK5 8LQ Tel: 0161 474 4372 Text: 07624 808 314 Fax: 0161 406 8377 Email: east.area.housing@stockporthomes.org

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Contact Details West Area Housing Office covers: Adswood Bramhall Bridgehall Cale Green Cheadle Cheadle Heath Cheadle Hulme Davenport Didsbury Road Estate Edgeley Heald Green North Reddish South Reddish Heaton Chapel Lancashire Hill

West Area Housing Office contact details: Bridgehall Community Centre, Siddington Avenue, Adswood, Stockport SK3 8NR Tel: 0161 474 4371 Text: 07624 808 315 Fax: 0161 477 4879 Email: west.area.housing@stockporthomes.org

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Contact Details Stockport Homes’ contacts Adaptations Officer Stockport Homes, 1 St. Peter’s Square, Stockport SK1 1NZ Tel: 0161 474 2630 Email: resettlement.team@stockporthomes.org Customer Finance Team (Rents) 1 St. Peter’s Square, Stockport SK1 1NZ (East Area) Tel: 0161 474 2677 (West Area) Tel: 0161 474 2668 Email: customerfinance@stockporthomes.org Down-Sizing Scheme Housing Projects Officer, 1 St. Peter’s Square Stockport SK1 1NZ Tel: 0161 474 4567 Email: homechoice@stockporthomes.org Homechoice Team 1 St. Peter’s Square, Stockport SK1 1NZ Tel: 0161 474 2975 Email: homechoice@stockporthomes.org Housing Options Team Housing Information Centre 1 St. Peter’s Square, Stockport SK1 1NZ Tel: 0161 474 4237 Text: 07800 617 690 Email: housing.options@stockporthomes.org

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Have your circumstances changed?


Contact Details Opening Times Monday and Thursday: Tuesday: Wednesday: Friday:

8.30am - 4.30pm 9.30am - 4.30pm 8.30am - 4.30pm 9.30am - 4.00pm

Stockport Council contacts Housing Benefit and Council Tax Benefit Stockport Council Benefits Section, PO Box 70 Stockport SK1 3ZY Tel: 0161 217 6015 Fax: 0161 474 5202 Email: benefits@stockport.gov.uk Social Care Disability Services, Stockport Council, 6th Floor, Regal House, Duke Street, Stockport SK1 3DA Adults Social Care: 0161 217 6029 Children’s Social Care: 0161 217 6028 Right-to-Buy Team The Right-to-Buy Office, Stockport Legal Services, Town Hall, Stockport SK1 3XE Tel: 0161 474 3221 Email: righttobuy@stockport.gov.uk Environmental Services Oakhurst Drive, Cheadle Heath, SK3 0XT Tel: 0161 217 6111 Have your circumstances changed?

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Contact Details The phone lines are open from 8.00am – 6.00pm Monday to Friday. Email: stockportdirect@stockport.gov.uk Carers’ Training Co-ordinators at Stockport Council For information about training for your caring role, training to return to work when your unpaid caring role ends or leisure activities for unpaid carers contact the Carers’ Training Co-ordinators at Stockport Council: Linda Power, Mobile: 07800 618829 Maria Eade, Mobile: 07527 387374 The Carers’ Training Co-ordinators are available on Tuesdays, Wednesdays and Thursdays only. For more information and advice for carers see the contacts for Carer’s Allowance and Signpost Stockport for Carers. Stockport Direct Local Centres (Advice and Information) The Stockport Direct Local Centres provide residents with information, advice and a single point of face-to-face access to Council services out in the community. The majority of the centres are located in local libraries. Three Local Centres also provide a front line advice for Stockport Homes at: • Bridgehall; • First House in Brinnington; and • Houldsworth Centre in Reddish. To find out the opening times and other locations of the Stockport Direct Local Centres, Tel: 0161 217 6009 or Email: stockportdirect@stockport.gov.uk 28

Have your circumstances changed?


Contact Details Welfare Rights and Debt Advice The Welfare Rights service offers benefit and tax credit advice, and representation at Social Security Appeal Tribunals. Home visits can be arranged for people who are housebound. Advice on personal debt is provided by the Debt Advice service at Regal House. Address: 4th Floor, Regal House, Duke Street, Stockport SK1 3DA Tel: 0161 474 3093 (reception and textphone for both services) Fax: 0161 474 3095 Email: welfare.rights@stockport.gov.uk or debt.advice@stockport.gov.uk

Domestic Abuse contacts Stockport Homes Neighbourhood Housing Officer Stockport Homes can support you if you are suffering from domestic abuse and put you in touch with other useful organisations. (East Area) Tel: 0161 474 4372 or (West Area) Tel: 0161 474 4371 Stockport Homes’ Anti-Social Behaviour Team Stockport Homes’ 24 hour ASB hotline: 0161 217 6111 Stockport Women’s Aid (SWA) It can offer support, advice and accommodation to women and children that have been affected by domestic violence Have your circumstances changed?

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Contact Details and abuse. This support and advice is offered in a variety of ways; SWA has a purpose built refuge building providing accommodation for women and children. www.stockportwomensaid.org.uk Tel: 0161 477 4271 Domestic Violence Helpline Tel: 0808 2000 247

Other useful contacts Furniture Station The Furniture Station can collect unwanted furniture and some electrical items from you and donate them to charity. It can also provide good quality second hand furniture to people in need. To find out if you can get furniture from the Furniture Station call them to arrange a meeting. www.furniturestation.org.uk Tel: 0161 456 0717 Fax: 0161 483 9420 Email: alan@furniturestation.org.uk Other charities that can help you to move unwanted furniture or electrical (not gas) items that are resellable: St Ann’s Hospice 128 Mauldeth Road, Ladybarn, Manchester M14 6SQ Tel: 0161 445 7990 30

Have your circumstances changed?


Contact Details The Wesley Community Service Address: 56-58 Lloyd Street South, Fallowfield, Manchester M14 7HT www.thewesley.org.uk Tel: 0161 226 9051 Email: info@thewesley.org.uk Money Made Clear (Financial Services Authority): This website and phone service can give you free advice about different financial issues. For example it can give you advice about what financial support you may be able to get if you are an unpaid carer, or which benefits you may be able to get. It also advises on different types of bank accounts and saving schemes that you can access. www.moneymadeclear.fsa.gov.uk Tel: 0300 500 5000 Opening hours: 8.00am - 8.00pm Monday - Friday, 10.00am - 4.00pm Saturday (Calls charged at local rate) The Child Trust Fund This is a savings or investment account for every child born on or after 1 September 2002. You will receive a voucher for a Child Trust Fund once you’ve registered for Child Benefit. To find out more visit the website or call the number below. www.childtrustfund.gov.uk Tel: 0845 302 1470 Opening hours: 8.00am - 8.00pm every day except Christmas Day, Boxing Day and New Year’s Day

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Contact Details Leisure Key The Leisure Key card is for people on low incomes or carers of people with a disability. The card gives you discounts on leisure and cultural activities, such as sports, swimming, theatre and tickets for Stockport County. www.stockport.gov.uk/content/leisureculture/ leisurekey/?a=5441 Tel: 0161 217 6009 Email: leisurekey@stockport.gov.uk Carer’s Allowance The Department for Work and Pensions Carer’s Allowance Unit. Tel: 01253 856 123 Email: cau.customer-services@dwp.gsi.gov.uk Signpost Stockport for Carers Signpost Stockport for Carers can give you more information and support for carers. www.signpostforcarers.org.uk Tel: 0161 456 4276 Email: info@signpostforcarers.org.uk For more information and advice for carers see the contacts for Carers’ Training Co-ordinators at Stockport Council.

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Have your circumstances changed?


Helpful Leaflets Helpful leaflets from Stockport Homes These leaflets can be found on Stockport Homes’ website www.stockporthomes.org or at the Stockport Homes offices: • Housing Information Centre • East Area Housing Office • West Area Housing Office

‘A guide to making the most of your money’ This booklet has information about benefits, bank accounts, who you can safely borrow money from and other advice about how to manage your money and budget.

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Helpful Leaflets ‘Equipment and adaptations’ This leaflet has information about how Stockport Homes can adapt your home so that it is easier for a person with a disability or severe and long-term medical illness to live independently.

‘Sheltered Housing’ This leaflet has information about the different Sheltered Housing Schemes that Stockport Homes has to offer for tenants over 60 years old.

‘Down-Sizing Scheme’ This leaflet explains how to apply for a smaller home with Stockport Homes, if you are not using all the bedrooms in your current home, and tells you about the help and money that you may get if you down-size with Stockport Homes.

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Helpful Leaflets ‘Skills for Life’ This calendar shows the different free courses that Stockport Homes can offer to help you develop IT, Maths or English skills for work or help you to learn new skills like gardening, first aid and DIY.

Stockport Homes offers free training to all of our customers We have courses covering the following: Gardening and a visit to an Eco Home

Community and Resident Group Skills

Healthy cooking on a budget

How to get a job

Emergency First Aid

Living with computers

Basic DIY

Making the move into Sheltered Housing

And lots more! Ref: 440/September 2009

We provide refreshments at all training courses and you will receive a certificate. For more information and a booking form, pick-up a leaflet or contact the Customer Involvement Team: Tel: 0161 474 2862 Text: 07891 949 399 Fax: 0161 474 2869 Email: customer.involvement@stockporthomes.org Online booking form: www.stockporthomes.org

‘More than a home’ This booklet gives you a number of different ways of getting into work. It also has contacts for charities and organisations that can help specific groups of people like lone parents, exoffenders and people with a disability.

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Accessing our services This leaflet gives you information to help you if your circumstances change. If you would like a copy in large print, Braille, on audio tape or CD, please contact the Social Inclusion Team on 0161 474 2860 or email: inclusion@stockporthomes.org


Have your circumstances changed