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Save money on your gas and electricity bills

with Stockport Homes Energy Stockport Homes Energy is an easy way to compare prices and switch suppliers.

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Go to www.stockporthomesenergy.org.uk or call free on 0800 410 1245 to find out how much you could save.

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Stockport Homes Energy Stockport Homes Energy is an easy to use service that allows you to compare electricity and gas suppliers, and switch to a cheaper tariff. This service is not linked to an energy supplier and is therefore 100% impartial and backed by Consumer Focus Confidence Accreditation. All you need to compare energy suppliers is your: • • • •

address; current gas and / or electricity bills (ideally your last four bills); personal details (date of birth, contact phone number); and bank details (please note: you will be taken to a secure section of the website at this point). You can even compare and switch supplier yourself online. See page 3 for a step-by-step guide.

To compare suppliers: Visit www.stockporthomesenergy.org.uk or call 0800 410 1245 and see how much money you can save! You can also lower your energy usage and bills in the way you heat and light your home. For more information or to arrange a home visit, please contact the Environmental Officer on 0161 474 2401. If you have any problems with your energy supplier try to resolve it with them first. Otherwise Consumer Direct can give you advice. Visit www.consumerdirect.gov.uk or call 08454 04 05 06. 2


Switching online step-by-step guide 1 Go to www.stockporthomesenergy.org.uk 2 Choose if you want to compare price for gas, electricity or both

• Enter your postcode • Choose if you want to compare prices for: • Domestic gas and electricity • Domestic electricity • Domestic gas • Domestic Renewable energy • Confirm if you currently have gas and electricity from the same supplier

3 Work out how much energy you currently use and what you pay for it

• Use your bills to work out your monthly, quarterly or annual spend or consumption rate • Your comparison results will be more accurate if you enter your energy consumption in kWh for the year. • Select your current and future payment Finally select the type of tariff you want to compare and then click ‘compare now’

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4 Choose your supplier • The best price supplier is highlighted and there is a list of other suppliers that could save you money • Choose the supplier you are happy with and then click continue

5 Enter your personal details • Enter your personal details (please note: at this stage a ‘lock’ icon will be displayed at the bottom of the screen and the web address will change so it starts https – this shows you that the website is secure and you are safe to enter your personal details). • You can also view the terms and conditions, pricing and fuel mix details on the right hand side • Click on the ‘next step’ button

6 Review and confirm your transfer • Enter your bank details • Click on the ‘next step’ button • Check all the details on the form are correct • Click on the ‘next step’ button

Thank you, you have now arranged your energy transfer

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What happens now? 1 Energylinx places your existing supplier on notice 2 You will receive an email containing information on: • full details of the supplier / tariff selected; • what to do with any existing direct debit arrangement; • new cost and savings made; • cancellation rights; and • timescales. The new supplier will start the transfer process and write to you with a welcome pack. Please note: this can take up to three weeks. For more information and advice about using the service, please contact Energylinx on 0800 410 1245 *.

This service is powered by Energylinx. If you are experiencing any problems with this website and service or if you want to give feedback, please call the Energylinx customer helpline on 0800 410 1245.

Do you want to save on your water charges too? You could also save money by getting a water meter installed into your home or by changing your water tariff charges. Stockport Homes’ customers collectively saved over £12,000 during 2009 – 2010 on their water bills. Call the Water Metering Project Officer on 0161 218 1669 for more information or to book a home visit.

* Free from a landline, but mobile phone charges may apply.

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Accessing Our Services

Ref: 722/September 2010

This leaflet gives you information on how to change energy supplier. If you would like a copy of this information in large print, Braille, audiotape or CD please contact the Social Inclusion Team on 0161 474 2860 or email: inclusion@ stockporthomes.org

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Energylinx Leaflet