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East Area Housing Office Neighbourhood News Winter 2011/12: Issue 8

H

appy New Year and welcome to the winter edition of the East Area Housing Office neighbourhood newsletter.

We hope that you will find it interesting and informative. On an area basis we have listed the issues that customers, partners and Neighbourhood Housing Officers (NHOs) have identified and what has been done to address them. Each area has a neighbourhood action plan (NAP), if you would like more information about what has been planned for where you live, please do not hesitate to contact your NHO at the East Area Housing Office or visit our website www.stockporthomes.org If you are interested in improving where you live, I am pleased to inform you that over ÂŁ400,000 across the Borough has been made available through a Neighbourhood Budget and Community Fund. A customer panel and customers attending area forum meetings have been vetting and allocating the funding. We also have a Funding Officer, Mark Rogers who has been helping staff and customers apply for external funding for local

community projects. If you have any ideas for community activities or small environmental projects, your NHO can help you apply for funding. Please do not hesitate to contact the East Area Housing Office, where we will be happy to help. Meanwhile, we have received a number of alerts about bogus callers, so just a seasonal reminder about checking door step caller identity before you let them into your home. All staff and contractors that are acting on behalf of Stockport Homes are issued with ID cards and are required to show them when they call on customers. The utility companies work on the same basis. So if you are not shown ID, do not let callers into your home! Wishing you a happy and safe New Year.

Rebecca Cullen

East Area Housing Manager

East Area Housing Office Neighbourhood News Winter 2011/12

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AREA COVERED: Lincoln Towers, Millbrook Towers, Mottram Towers and Ratcliffe Towers, Mottram Street. Nicola Payne: Neighbourhood Housing Officer

Canopy at Ratcliffe Towers

Relocated Community Café

Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

You wanted more recycling facilities on the Mottram Street Estate.

Recycling facilities at Lincoln Towers are now in place.

You reported the trees on the estate were overgrown.

A survey has been carried out and there is now a programme in place for work to commence to prune the trees by the end of March 2012.

You said that the car parks on Mottram Street Estate needed a litter pick.

Glendale have litter picked the areas concerned.

There is alcohol related anti-social behaviour (ASB) on the Piazza at the back of Millbrook Towers.

We have worked jointly with the police to identify the perpetrators. The police have increased their patrols of the area and are taking appropriate action to tackle this issue. We are exploring using injunctions against the perpetrators to ensure appropriate enforcement action is taken.

Millbrook Café provided by volunteers from Millbrook Towers wasn’t in a prime location to attract visitors.

We have arranged, in consultation with customers and the organisers of the café, to move the café to Ratcliffe Towers. More people are now attending. The café is available every Thursday from 10.00am – 12.00pm.

You reported problems with parking on the car parks on the estate.

We are working with the Concierge Service to identify people using the car park and abusing the fob system. We are taking action to reduce the number of unauthorised people using the facilities.

Residents at Ratcliffe Towers requested a canopy over the front entrance to stop customers getting wet.

Work is due for completion before Spring 2012 to provide a canopy over the front entrance.

There are people drinking and sleeping on the landings at Lincoln Towers.

We have undertaken joint working with the police and held an ‘action afternoon’ at Lincoln Towers lounge in August 2011 to provide advice and assistance to residents. We have also worked with the Concierge Service and the police to identify perpetrators and take action to remove them.

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East Area Housing Office Neighbourhood News Winter 2011/12


AREA COVERED: Offerton Estate. Sara Maw: Neighbourhood Housing Officer

Offerton clean-up event - September 2011

Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

A large lyme tree at Kelbrook Court is blocking out light and the roots are causing the surrounding cobbles to lift.

We pruned the tree, investigated the safety of the roots and replaced the broken cobbles at the base of the tree with grass in September 2011.

There is graffiti on the gable end of properties and the side of the garages at Lunedale Green.

We arranged for this to be cleaned off and this was completed in August 2011.

There are missing grid covers at Lunedale Green and Otterburn Place leaving a dangerous hazard.

We arranged for the covers to be replaced in July 2011.

There are pot holes in the road on Kelbrook Court and Stainmoor Court.

We arranged for the pot holes to be filled in by the Highways Department and this was completed in August 2011.

There is fly tipping at Long Grain Place, Bowland Close and Candleford Place.

We arranged for Area Conditions Officers to investigate the tipping and remove the waste in August 2011.

The area around Offerton Social Club is strewn with litter.

We took part in a clean-up on 17 September 2011 in partnership with the Community Safety Unit to tidy the area.

There are overgrown shrubs along the pathway leading from Marple Road into Offerton Estate which are causing problems for pedestrians.

We have pruned the shrubs and tidied up the edges of the pathway. This was completed in September 2011.

East Area Housing Office Neighbourhood News Winter 2011/12

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AREA COVERED: Victoria Park, Tamworth Green, Hazel Grove, High Lane, Spring Gardens, Offerton North, Hillgate and Mottram Street Estate (low rise flats only). Pam Pollitt: Neighbourhood Housing Officer

Rear communal area at Victoria Park

Bike restrictors at Tannock Road

Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

There is fly tipping on Rectory Fields’ landscaped area.

The fly tipping has been removed by the Area Caretaking Service.

There is no provision for recycling at Tannock Court, Lochmaddy Close and Kyle Court, Hazel Grove.

Recycling facilities are now in place for the customers.

There is a caravan parked on Offerton Drive.

We have liaised with Streetscene and the Highways Office and arranged for it to be removed. This has now been completed.

We would like plants, shrubs and gardening equipment now the environmental project to the rear communal area has been completed.

We have arranged for customers to submit a Community Fund application which has been approved and we are working with customers to provide appropriate plants and shrubs for the area.

There is a lack of recycling bins for the customers at the maisonettes on Victoria Park.

Extra bins have now been provided.

There are problems with off road bikes using the passageway between properties at Tannock Road which leads onto a large playing field.

We have installed bike restrictors to prevent unauthorised access by off road bikes.

The paved and tarmacked paths are breaking up in the rear communal garden at Victoria Park.

We have provided new block paving to communal paths including the drying area.

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East Area Housing Office Neighbourhood News Winter 2011/12


AREA COVERED: Beaver and Voewood House, Victoria Park; Hollow End Towers, Lenham Towers and Romney Towers, Brinnington. Jen Burnside: Neighbourhood Housing Officer

Housing surgery held once a month

New door at Romney Towers

Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

You have not met your Neighbourhood Housing Officer (NHO).

Although regular housing surgeries have been scheduled. We have held relaxed and informal coffee mornings in Beaver and Voewood House for customers to meet their NHO and discuss any issues. The housing surgeries will continue to be held on a monthly basis.

There is a smell of drugs in the block.

We visited the suspected properties, worked closely with the police to identify possible drug use, sent letters to all residents with the police and CRIMESTOPPERS contact details so tenants could report their suspicions.

You are a single person and you are paying a higher rate for your water charges.

We conducted Current Tenant Visits and referred anyone who was applicable to our Water Meter Officer for a water meter or single person discount.

There is a dog in the block.

We wrote to the residents in the block, collected evidence from customers including CCTV footage and referred cases to the Legal Department for action to be taken to enforce their tenancy agreement.

You wanted more security at the front of the blocks.

We replaced the front doors at Lenham Towers, Romney Towers and Hollow End Towers.

East Area Housing Office Neighbourhood News Winter 2011/12

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AREA COVERED: Brecon Towers, Conway Towers, Dunton Towers and Ludlow Towers, Brinnington.

Claire Rourke: Neighbourhood Housing Officer

Bike powered smoothie making session

Fruit and Veg Stall

Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

That the floors were dirty / in poor state of repair at Ludlow Towers.

Communal floors at Ludlow Towers were stripped and polished on 1 and 2 September 2011.

Various fire doors are not closing properly.

The fire doors had already been identified by the Neighbourhood Housing Officer (NHO) on her routine block inspections. The fire doors have now been adjusted.

There are some customers living in the blocks, not working and causing anti-social behaviour (ASB) as they have nothing to do.

More customer involvement To engage with more customers and make them aware of the supporting agencies and their services, the Brecon Tower project has been set up. It takes place every Thursday from 2.30pm to 4.30pm in the foyer and communal grounds and will run until the end of December. This is a multi-agency approach. Although this project was due to end in December, due to its success we are looking at continuing to promote further engagement with customers. Promoting health and wellbeing There have been many activities including: • A Bike Doctor session at Brecon Towers on Wednesday 31 August 2011, a number of tenants attended and had their bikes fixed. These tenants were also invited to take part in a community bike ride on 14 September 2011.

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East Area Housing Office Neighbourhood News Winter 2011/12


AREA COVERED: Brecon Towers, Conway Towers, Dunton Towers and Ludlow Towers, Brinnington (continued).

Claire Rourke: Neighbourhood Housing Officer Issues identified on walkabouts and Neighbourhood Action Plans (NAPs) You said...

We did... • A bike powered smoothie making session. • A fruit and vegetable stall selling healthy food at greatly reduced prices has been on site. • Arts and craft sessions have been held. • Activities for children such as a story bus, face painting, card making and sand pit play. • Zumba exercise session. • A boxing demonstration. • A beat the goalie session. • Staff from the NHS have delivered cancer awareness courses, providing information about alcohol and drug misuse and also advice on how to quit smoking. As a result of growing confidence in the agencies, referrals to the Domestic Violence Unit, the Drug and Alcohol Team and the Mental Health Team have been made. We will be looking at selecting the most popular activities and arranging future sessions after this project finishes to continue with positive customer engagement. Education and employment During September 2011 several agencies who can offer a variety of support services to customers were present in the foyer.

You are concerned about fire safety in the blocks after a recent fire.

At the Brecon Project, the Fire Service has been in attendance at Ludlow Towers, Conway Towers and Brecon Towers every Thursday from July 2011 until end December 2011. Lenham and Dunton Towers have been leafleted asking if the customers would like a free Home Fire Risk Assessment. Customers at Romney Towers and Hollowend Towers are also able to benefit from this service and can make arrangements by contacting the NHO. The Fire Service have knocked on doors at Ludlow, Conway and Brecon Towers offering the same service.

The front entrance doors need to be replaced as they are not closing properly and security is breached.

New doors are scheduled to be fitted to all seven multi-blocks in Brinnington by Winter 2011.

East Area Housing Office Neighbourhood News Winter 2011/12

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AREA COVERED: Hazel Grove, Marple and Marple Bridge. Peter Hornsby: Neighbourhood Housing Officer

Marple Carnival

Commercial Road rear communal area

Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

Commercial Road and Catherine Street, Hazel Grove required landscaping and improvement to the rear communal areas.

Estate improvement work was completed in Summer 2011 to landscape the rear communal areas.

Mount Pleasant, Hazel Grove - the old, obsolete and rotten fencing and trellising is an eyesore.

We arranged for removal of this by Technical Services’ Green Team which was completed in September 2011.

You wanted increased visibility of Stockport Homes in Marple and Marple Bridge.

We had a stall at this year’s Marple Carnival, offering advice and information to tenants and non-tenants about services available. Estate walkabouts were carried out on Edwards Way, Leigh Avenue, Ecclesbridge Road and Mount Drive Marple; Ernocroft Road, Cote Green Lane and Hillside Grove, Marple Bridge.

The passageway to the playing field is overgrown and untidy at Bosden Fold Road, Hazel Grove.

We arranged clearance of passageway by Glendale. Access is now possible down the passage and it is much tidier. This was completed in September 2011.

There is offensive graffiti on the fence panels on Leigh Avenue, Marple.

We arranged with the Area Conditions Officer for removal of graffiti. This was completed in September 2011.

There are pot holes and overgrown weeds at Bosden Hall Road garage site and a mobility scooter has been left seemingly with no owner.

Pot holes were filled and weeds trimmed back in August 2011. A mobility scooter was taken into storage and then recycled by the storage contractor.

You are concerned about two damaged and broken benches in the communal area at Newbourne Close, Hazel Grove that are a health and safety issue.

We arranged for removal of the benches. This was completed in July 2011.

You wanted three old, rotten benches at Albert Street / Mount Pleasant, Hazel Grove to be replaced with new ones.

The benches were replaced in June 2011 with new, more solid benches for use by all residents.

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East Area Housing Office Neighbourhood News Winter 2011/12


AREA COVERED: Bredbury, Compstall, Romiley and Woodley. Abbie Booth: Neighbourhood Housing Officer

Romiley fun day

Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

Woodley The gardens are looking untidy on Braddon Road.

We provided skips to enable customers to remove their waste and clear gardens and sheds. We also have a programme of future clean-up events and skips.

A communal garden on Woodstock Crescent is overgrown and an eyesore.

We arranged for the Social Enterprise Team to cut it back in August 2011 and have spoken to the customers to ensure it is maintained in the future.

The substation on Vaundry Road is overgrown and looks untidy.

We contacted United Utilities to arrange for it to be cut. This was completed in August 2011.

Residents are struggling to recycle on the Mill Lane Estate.

We organised a ‘Right Thing, Right Bin’ recycling challenge to raise awareness on the estate, with cash prizes. This took place in October 2011.

East Area Housing Office Neighbourhood News Winter 2011/12

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AREA COVERED: Bredbury, Compstall, Romiley and Woodley (continued). Abbie Booth: Neighbourhood Housing Officer Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

Romiley Grass land is looking overgrown on Gotherage Lane.

Arranged for the Greenspace Team to cut it back and tidy it up. This was completed in July 2011.

There is fly tipping on Springwood Crescent garage site and the area is overgrown.

Area Conditions Officer removed the rubbish, and the Greenspace Team cut the grass in October 2011.

There are not enough activities for the children in the school holidays.

We held a fun day in August 2011 with a free BBQ, face painting, science experiments and badge making.

Bredbury The tree in the communal garden at Ruskin Gardens is causing the tarmac to crack which could cause a tripping hazard.

We arranged for the tree to be removed and the tarmac to be re-instated. This was completed in September 2011.

There is fly tipping on the grassed land between Ruskin Grove and Bank Road and the bin is overflowing.

We cleared the site of rubbish and organised regular bin collections from September 2011.

“Right Thing, Right Bin� recycling challenge 10

East Area Housing Office Neighbourhood News Winter 2011/12


AREA COVERED: Bredbury and Oldham Drive Estate, Woodley. Jackie Heapy: Neighbourhood Housing Officer

Current drying area at Bankfield Road

Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

You requested the drying area to the rear of Bankfield Road bungalows was upgraded.

An Estate Improvement Project was initiated and a set of proposals for the area were drawn up. Customers were consulted on the proposals and a plan has been agreed. Work is due to start at Bankfield Road in January 2012. The area will be re-landscaped and will have new rotary dryers fitted.

You expressed concern over the condition of the road on Oldham Drive which was potholed from top to bottom and also the speed limit on Oldham Drive required reducing.

Members of Oldham Drive Tenants’ and Residents’ Association raised road safety concerns about the road surface and the speed limit on Oldham Drive. Following the Neighbourhood Housing Officer’s intervention the road was resurfaced in August 2011 and a 20 mile per hour speed limit has been put in place. Both of these actions have improved road safety on the estate.

East Area Housing Office Neighbourhood News Winter 2011/12

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AREA COVERED: Brinnington Estate. Dee Ellis, Sarah Herod, Jackie Heapy and Rob Mitchell: Neighbourhood Housing Officers

Bring it on Brinnington 2011

Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

You wanted diversionary activities for young people in the Brinnington area across the summer holidays.

We worked with our Customer Involvement Team and Stockport Council’s Youth Services to provide the ‘Bring it on Brinnington’ project in August 2011. 20 young people aged between 8 and 14 took part in three days of planned activities including gardening and recycling awareness. Attendees were rewarded with a trip to an outdoor centre called Linnett Clough where they took part in a variety of activities.

You would like us to consider providing recycling facilities at Gardner Grange rear communal area.

We arranged a joint meeting with Stockport Council’s Recycling Officer to visit the site. They are going to provide recycling bins at two areas on the site. These should be in place by Winter 2011.

You wanted the Brindale / Mayorlowe side of the estate to look cleaner.

We have provided double the number of clean-ups, splitting the roads into two separate areas for cleaning every other month.

The Mount and Monton House in Brinnington needed their facades improving .

With funding from the Sustainability Budget we have provided new paving and landscaping, new boundary railings and made sure that all entrances now meet Disability Discrimination Act (DDA) standards. The lighting has been upgraded and extra seating has been provided. We have also provided a BBQ area and additional seating for the rear of these blocks which benefit the residents. This work was completed in March 2011.

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East Area Housing Office Neighbourhood News Winter 2011/12


AREA COVERED: Brinnington Estate. Dee Ellis, Sarah Herod, Jackie Heapy and Rob Mitchell: Neighbourhood Housing Officers

Issues identified on walkabouts and neighbourhood action plans (NAPs) You said...

We did...

You are experiencing problems from pigeons at Hampshire House.

We took this request forward as an Estate Improvement Project and following approval at the east area forums we will be arranging to have netting fitted to balconies at Hampshire House. This work will be completed before the end of March 2012.

You said you were concerned about burglary in the area.

We carried out a joint initiative with Stockport Council’s Community Safety Unit on Blackberry Lane. We arranged for the Greenspace Team to reduce several hedges at communal blocks with customers’ consent. We also distributed information and UV marker pens to occupants in the same area.

You said you were unhappy with the condition of several passageways in the area.

We have arranged for the Green Team to clear these passageways.

You said you were unhappy with the rear communal garden at 1 to 7 Gorseway.

Following a suggestion from residents we have taken this forward as an Estate Improvement Project. Plans are being prepared for consultation with customers. This consultation should be completed before the end of December 2011.

There were a number of groups in Brinnington led by volunteers who needed financial support to deliver activities for customers.

We received applications from a local football club, boxing club, a samba band and ROC Café who have successfully received funding from Stockport Homes’ Community Fund to provide equipment for their groups.

East Area Housing Office Neighbourhood News Winter 2011/12

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Looking for a

garage to rent?

Stockport Homes have garages for rent throughout the Borough. To find out the availability in your area, go to www.stockporthomes.org and type renting a garage in the search facility. You can also contact the East Area Housing Office for details.

0161 474 4372

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East Area Housing Office Neighbourhood News Winter 2011/12


Contact us

For more information about what is happening in your area, please contact your Neighbourhood Housing Officer using the contact details below. To view the neighbourhood action plans (NAPs) please go to our website www.stockporthomes.org under ‘Our Services / Sustainable Neighbourhoods / Neighbourhood regeneration’.

Exeter Road Hereford Road

East Area Office Northumberland Road

Brinnington Road

East Area Housing Office 1 Berwick Parade Northumberland Road Brinnington Stockport SK5 8LQ Tel: 0161 474 4372 Fax: 0161 406 8377 Text: 07624 808314 Email: east.area.housing@stockporthomes.org Website: www.stockporthomes.org

East Area Housing Office Neighbourhood News Winter 2011/12

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Accessing our services This newsletter gives you information about the work of the East Area Housing Office. If you would like a copy of this document in large print, Braille, on audio tape or CD, or in another language, please contact the Social Inclusion Team on 0161 474 2860, email: inclusion@stockporthomes.org, text: 07624 808 315 or fax: 0161 474 2869.

www.stockporthomes.org


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