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Views on the Move roadshow October 2011

Dates for your diary February to April 2012


Accessing our services This leaflet gives you information about dates for your diary. If you would like a copy of this document in large print, Braille, on audio tape or CD, or in another language, please contact the Social Inclusion Team on 0161 474 2860 or email inclusion@stockporthomes.org

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Dates for your diary - February to April 2012

www.stockporthomes.org


Contents Glossary of terms

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Customer action group meeting dates

5

Focus on you meeting dates

6

Quality Panel

7

Positive Start

8

East area estate walkabouts

9 - 12

West area estate walkabouts

13 - 16

Board and Sub-Group meetings

17 - 18

Office opening hours

19

Contact details

20

www.stockporthomes.org

Dates for your diary - February to April 2012

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East AreaofWalkabouts Glossary terms Customer action groups (CAGs)

Estate walkabouts

CAGs are made up of Stockport Homes’ staff and customers, who meet on a regular basis. They work together to improve services and monitor progress against action plans. There is a CAG for each service area and they are open to all Stockport Homes’ customers. So, whatever your interests, there is a CAG for you.

Estate walkabouts are an ideal way for you to influence how Stockport Homes deals with issues in your area. Estate walkabouts involve customers joining staff and Councillors as they inspect an estate / area for any issues that need addressing, such as repairs or graffiti. By taking part you can identify any problems first hand and agree actions with timescales to improve the area.

Accessibility symbols Wheelchair user This is given when key services in the venue are accessible to a person who can independently power their wheelchair. 4

WC WC adapted There are adapted toilets on the premises.

Dates for your diary - February to April 2012

Hearing system A sound enhancement T system is available at certain locations within the premises. www.stockporthomes.org


Customer action group (CAG) meeting dates

All of the venues below have:

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If you would like to know more or to book your place on one of the CAGs, please contact the Customer Involvement Team on 0161 474 2862 or email customer.involvement@stockporthomes.org Name of meeting

Day

Date

Time

Tenancy and Estate Management CAG

Thursday

2 February 2012

2.00pm – 4.00pm Conference Room, 1 St. Peter’s Square

Performance CAG

Wednesday

22 February 2012

4.00pm – 6.00pm Conference Room, 1 St. Peter’s Square

Customer Involvement CAG

Wednesday

7 March 2012 6.00pm – 8.00pm Conference Room, 1 St. Peter’s Square

Diversity CAG

Wednesday

14 March 2012

2.00pm – 4.00pm Conference Room, 1 St. Peter’s Square

Stock Investment and Thursday Repairs CAG

15 March 2012

6.00pm – 8.00pm Masonic Guildhall, Stockport

Thursday

22 March 2012

6.00pm – 8.00pm Conference Room, 1 St. Peter’s Square

Financial Inclusion CAG

www.stockporthomes.org

Venue

Dates for your diary - February to April 2012

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Focus on

you

Focus on is the Resettlement Team Focus Group where Resettlement service-users come to give us their views on our service. Please see below for the next meeting date: Thursday 16 February 2012 Thursday 19 April 2012 10.30am - 1.00pm The Salvation Army Hall, Heaton Norris If you’d like to find out more information or would like to attend one of these events, please contact the Resettlement Team on 0161 474 3771. 6

Dates for your diary - February to April 2012

www.stockporthomes.org


The Quality Panel

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At Stockport Homes we want to make sure service improvements are customer-driven. The Quality Panel are a group of customers who inspect and carry out reality checks on the services that we provide.

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The feedback and recommendations we receive from our Quality Panel members is invaluable as it helps us to really see our services as you, our customers see and experience them. The Quality Panel is a great way to influence, change and improve our services. You can get involved at a level you choose and will be given out of pocket expenses.

www.stockporthomes.org

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If you are interested in becoming a member, please contact the Customer Involvement Team on 0161 474 2862 or email customer.involvement@stockporthomes.org

Dates for your diary - February to April 2012

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Stockport Homes

A series of three pre-tenancy workshops designed to give you the best start in your new home. Attend all 3 workshops and receive a £10 high street voucher and certificate of attendance! If you are new to Stockport Homes and would like to learn about what it means to have your own home, then these workshops are for you. Each workshop lasts for approximately two hours and covers a range of topics from understanding rights and responsibilities, your tenancy agreement, budgeting, debt advice, furnishing your new home, reporting repairs and who is responsible for what; different methods of rent payment, applying for housing benefit, where to go for help, advice and support, the resettlement team, visitors, anti-social behaviour, what it is and how it’s dealt with and being a successful tenant. The dates, times and venue will be arranged once places have been allocated.

If you are interesting in attending a course, please contact Keir Taylor on 0161 474 3057 or email keir.taylor@stockporthomes.org 8

Dates for your diary - February to April 2012

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East Area Walkabouts area estate walkabouts If you would like to attend a walkabout, please contact the relevant Neighbourhood Housing Officer named below. See page 20 for the contact details for the East Area Housing Office. If your estate is not listed for a walkabout this quarter, and you have an issue that you want to show your Neighbourhood Housing Officer, you can contact the Area Housing Office to arrange a site visit at a mutually convenient time. Estate

Meeting place

Date

Time

Neighbourhood Housing Officer

Offerton North

Junction of Mile End Lane / Dialstone Lane

2 February 2012

10.00am

Pam Pollitt

Brinnington

Outside No. 170 Middlesex Road

3 February 2012

10.00am

Sarah Herod

Brinnington

Outside Lenham Towers

7 February 2012

10.30am

Jen Burnside

Bredbury

Outside No. 1 Ruskin Grove

9 February 2012

10.00am

Kevin Lewis

Wild Street / Goyt Crescent

28 Wild Street

9 February 2012

10.30am

Jackie Heapy

Brinnington

Junction of Cornwall 14 February 2012 Crescent / Shorpshire Avenue

10.30am

Dee Ellis

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Dates for your diary - February to April 2012

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East Area Walkabouts area estate walkabouts Estate

Meeting place

Date

Time

Neighbourhood Housing Officer

Brinnington

Outside Lapwing Centre, Lapwing Lane

15 February 2012

10.00am

Rob Mitchell

Hazel Grove

Car park at Vale Close

16 February 2012

10.00am

Peter Hornsby

Brinnington

Outside Dunton Towers

16 February 2012

10.30am

Claire Rourke

Offerton

Corner of Blackstone Road and Lisburne Lane

21 February 2012

11.00am

Sara Maw

Mottram Street Estate

Outside Lincoln Towers

28 February 2012

10.00am

Nicola Payne

Brinnington

Corner of Deal Avenue / Dartford Avenue

1 March 2012

10.30am

Dee Ellis

Brinnington

Outside No. 1 Rutland Crescent

2 March 2012

10.00am

Sarah Herod

Offerton North

Junction of Woodcroft Road / 6 March 2012 Hillcrest Road

10.00am

Pam Pollitt

Brinnington

Outside Romney Towers

10.30am

Jen Burnside

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6 March 2012

Dates for your diary - February to April 2012

www.stockporthomes.org


East Area Walkabouts area estate walkabouts Estate

Meeting place

Woodley

Date

Time

Neighbourhood Housing Officer

Outside No. 4 Braddon Road 8 March 2012

10.00am

Kevin Lewis

Brinnington

Junction of Penshurst Road / 14 March 2012 Rainham Way

10.00am

Rob Mitchell

Brinnington

Outside Monton House

15 March 2012

10.30am

Jackie Heapy

Brinnington

Outside Brecon Towers

15 March 2012

10.30am

Claire Rourke

Marple

Corner of Shirley Avenue / Leigh Avenue

20 March 2012

2.30pm

Peter Hornsby

Offerton

Corner of Mallowdale Road / Castle Shaw Road

23 March 2012

11.00am

Sara Maw

Mottram Street Estate

Outside Millbrook Towers

27 March 2012

9.00am

Nicola Payne

Brinnington

Outside No. 1 Dorset Avenue 4 April 2012

10.00am

Sarah Herod

Victoria Park Outside Voewood House

4 April 2012

10.30am

Jen Burnside

Outside Mottram Towers

5 April 2012

9.30am

Nicola Payne

Mottram Street Estate

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Dates for your diary - February to April 2012

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East Area Walkabouts area estate walkabouts Estate

Meeting place

Hazel Grove

Time

Neighbourhood Housing Officer

Junction of Farndon Avenue / 5 April 2012 Bosden Fold Road

10.00am

Peter Hornsby

Brinnington

Outside Brindale House

5 April 2012

10.30am

Jackie Heapy

Romiley

Outside No. 1 Greenway

12 April 2012

10.00am

Kevin Lewis

Brinnington

Junction of Lapwing Lane / Northway

13 April 2012

10.00am

Rob Mitchell

Mottram Street Estate

Outside No. 1 Hollingworth Close

18 April 2012

10.00am

Pam Pollitt

Brinnington

Outside Conway Towers

19 April 2012

10.30am

Claire Rourke

Brinnington

Outside No. 2 Erith Close

19 April 2012

10.30am

Dee Ellis

Offerton

Corner of Blackstone Road / Norcross Close

24 April 2012

11.00am

Sara Maw

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Date

Dates for your diary - February to April 2012

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East Area Walkabouts West area estate walkabouts If you would like to attend a walkabout, please contact the relevant Neighbourhood Housing Officer named below. See page 20 for the contact details for the West Area Housing Office. If your estate is not listed for a walkabout this quarter, and you have an issue that you want to show your Neighbourhood Housing Officer, you can contact the Area Housing Office to arrange a site visit at a mutually convenient time. Estate

Meeting place

Lancashire Hill Outside Stonemill Terrace reception

Date

Time

Neighbourhood Housing Officer

1 February 2012

10.30am Gill Thompson

Poets Corner Estate

Corner of Ruskin Road / Longford Road West

7 February 2012

10.30am Katie Bryant

Didsbury Road

Outside Russell Gardens

7 February 2012

10.30am Kathryn Slater

Heaviley

Outside No. 1 Peel Court

7 February 2012

2.00pm

Larkhill

Wimbourne Close car park

9 February 2012

10.30am Sara Mansell

Grange Avenue Grange Avenue car park / Warwick Close

14 February 2012

10.00am Val Percy

Hollywood Towers foyer

15 February 2012

10.00am Linda Brooks

Hollywood Towers

www.stockporthomes.org

Ian Creveul

Dates for your diary - February to April 2012

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East WestArea area Walkabouts estate walkabouts Estate

Meeting place

Date

Time

Reddish

Rear of Spa Close car park

16 February 2012

10.30am Catherine Pownall

Heald Green

Avon Road outside Hathaway Close

17 February 2012

10.30am Melinda Waterhouse

Bridgehall

Outside the Beechwood Centre

23 February 2012

10.00am Mike Fitzsimmons

6 March 2012

10.00am Gill Thompson

Lancashire Hill Outside Stonemill Terrace reception

Neighbourhood Housing Officer

North Reddish

Somerford Road / Thornley Lane South

6 March 2012

10.30am Katie Bryant

Woodhall / Willow

Near No. 2 Woodhall Crescent

6 March 2012

10.30am Kathryn Slater

Heaton and Norris Towers

Heaton Towers foyer

12 March 2012

11.00am Mark Topping

Cheadle

York Close

13 March 2012

10.00am Mike Fitzsimmons

Cheadle

Junction of Oak Road / Chestnut Avenue

13 March 2012

10.00am Val Percy

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Dates for your diary - February to April 2012

www.stockporthomes.org


East Area Walkabouts West area estate walkabouts Estate

Meeting place

Date

Time

York Street

Radnor House foyer

13 March 2012

10.30am Linda Brooks

Adswood

Rear of Adswood Community Centre, Barnsfield Road West

15 March 2012

10.30am Ian Creveul / Sara Mansell

Heaton Chapel

Corner of Marbury Road / Blackbrook Road

16 March 2012

10.30am Catherine Pownall

Cheadle

Outside the communal lounge at Queens Gardens

16 March 2012

10.30am Melinda Waterhouse

North Reddish

Corner of Somers Road / Betley Road

3 April 2012

10.30am Katie Bryant

Coronation Street Estate

Outside No. 1 Cabot Place

3 April 2012

10.30am Kathryn Slater

Hollywood Towers

Hollywood Towers foyer

4 April 2012

10.30am Linda Brooks

5 April 2012

10.00am Gill Thompson

Lancashire Hill Outside Stonemill Terrace reception

www.stockporthomes.org

Neighbourhood Housing Officer

Dates for your diary - February to April 2012

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East WestArea area Walkabouts estate walkabouts Estate

Meeting place

Date

Time

Heaton Norris

Manchester Road opposite MFI

17 April 2012

10.30am Ian Creveul

Bradshaw Hall

Recycling bins outside Hall Meadon Flats

17 April 2012

10.30am Sara Mansell

Gatley

Corner of Foxland Road / Appleby Road

18 April 2012

10.30am Melinda Waterhouse

School Street Estate

Junction of Alder Grove / Northgate Road

19 April 2012

10.00am Hayley Wild

Reddish

Junction of Ambleside Road / Abingdon Road

19 April 2012

10.30am Catherine Pownall

Bridgehall

Outside the Beechwood Centre

26 April 2012

10.00am Mike Fitzsimmons

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Dates for your diary - February to April 2012

Neighbourhood Housing Officer

www.stockporthomes.org


East Board andWalkabouts Sub-Group meetings WestArea Area Estate Walkabouts Customers are welcome to attend the meetings, although only Board members have the right to speak and vote at Board and Sub-Group meetings. Any confidential items will be clearly marked on the agenda and members of the public will be requested to leave the meeting during such items.

sent to the individual concerned. If you plan to attend please let Jeremy know in advance. Agendas are published on Stockport Homes’ website www.stockporthomes.org and are also available from the Housing Information Centre reception, 1 St. Peter’s Square; your local Area Housing Office and Stockport Central Library.

Should a customer wish to raise a point or ask the Board or Sub-Group a question relating to the business on the agenda for that meeting, they should submit their comments or questions in writing at least two working days before the Board or Sub-Group meeting takes place. They can do this by calling Jeremy Beatty, Governance Manager on 0161 474 2850 or emailing him at jeremy.beatty@stockporthomes.org Questions will be considered at the discretion of the Board or Sub-Group and they will decide whether an answer is provided at the meeting or www.stockporthomes.org

Dates for your diary - February to April 2012

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East Area Board andWalkabouts Sub-Group meetings The meeting dates for the period February to April 2012 are:

Date and Time

Meeting

Venue

Monday 20 February 2012, 5.00pm

Performance Sub-Group

Meeting Room 1, 1 St. Peter’s Square

Monday 27 February 2012, 5.00pm

Finance and Audit Sub-Group

Meeting Room 1, 1 St. Peter’s Square

Monday 5 March 2012, 5.00pm

Asset Management and Sustainability Sub-Group

Meeting Room 1, 1 St. Peter’s Square

Monday 19 March 2012, 4.30pm

Human Resources and Governance Sub-Group

Meeting Room 1, 1 St. Peter’s Square

Monday 26 March 2012, 5.00pm

Board Meeting

Conference Room, 1 St. Peter’s Square

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Dates for your diary - February to April 2012

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East Areahours Walkabouts Opening Housing Information Centre 1 St. Peter’s Square, Stockport SK1 1NZ

East Area Housing Office and West Area Housing Office

Monday:

8.30am - 4.30pm

Monday:

8.30am – 5.00pm

Tuesday:

9.30am - 4.30pm

Tuesday:

8.30am – 5.00pm

Wednesday: 8.30am - 4.30pm

Wednesday: 8.30am – 1.00pm

Thursday:

8.30am - 4.30pm

Thursday:

8.30am – 5.00pm

Friday:

9.30am - 4.00pm

Friday:

8.30am – 4.30pm

Housing Information Centre WC

East Area Housing Office WC

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www.stockporthomes.org

West Area Housing Office WC

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Dates for your diary - February to April 2012

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East Areadetails Walkabouts Contact East Area Housing Office 1 Berwick Parade Northumberland Road Brinnington Stockport SK5 8LQ Tel: 0161 474 4372 Text: 07624 808 314 Fax: 0161 406 8377 Email: east.area.housing@stockporthomes.org

West Area Housing Office Bridgehall Community Centre Siddington Avenue Adswood Stockport SK3 8NR Tel: 0161 474 4371 Text: 07624 808 315 Fax: 0161 477 4879 Email: west.area.housing@stockporthomes.org

Serving: Bredbury, Brinnington, Compstall, Covent Garden, Hazel Grove, High Lane, Marple, Marple Bridge, Mottram Street, Offerton, Portwood, Romiley, Spring Gardens, Tamworth Green, Victoria Park and Woodley.

Serving: Adswood, Bramhall, Bridgehall, Cale Green, Cheadle, Cheadle Heath, Cheadle Hulme, Councillor Lane, Davenport, Didsbury Road, Edgeley, Gatley and Heald Green, Larkhill and Shaw Heath, Reddish, The Heatons and Lancashire Hill.

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Dates for your diary - February to April 2012

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Dates for your diary winter 2011