as an ISFP person, who is not really good at socialization, I would describe myself as a person that taking an effective action is far better than just talking, especially while doing a design.
It is like another, and different way to communicate with the others. The process is combining growing pains and happiness, and I am really enjoy that.
experience since 2010
Christine / Wang Shiau-ting
christinewang1990@gmail.com
Industrial design
Sep. 2010 - Jun. 2015
MCUT
Industrial design
Sep. 2015 - Jun. 2017
TreeToys
Internship - Art dep
Sep. 2015 - Sep. 2016
dieDeutsch schule
German course A1
NTUT
Interaction design
Sep. 2017 - Jul. 2021
Jun. 2017 - Aug. 2017
FHP Interface design
Exchange student - Germany
Apr. 2019 - Jan. 2020
TTN Media
dieDeutsch schule
German course B2
Apr. 2019 - Sep. 2019
Web portal design and management - Internet dep
Oct. 2023 - Now
User Interface Design
Figma / Adobe XD / Sketch
User Experience Design
Persona / User journey / Wireframe / Low-fidelity / High-fidelity
Background research / Interview / Questionniar design / Evaluation
Service Design
Persona / User journey / Service blueprint / KANO model
ProE / Solidwork / KeyShot
CU! is an APP for users to have more chance to meet up again. From our lives, we found out that people often write or say something, which is harder as you thought to make it come true. Like we always say: Let’s hanging out! See you next time. We should meet up!…
While saying these, do we really meet?
based on the book “Ten reasons why you need to delete your social media accounts immediately” by Jaron Lanier. Talking about that social media is making what you say meaningless, while we getting more and more infos or extending our friendship through social media, we should focus more on what is real and the original meanings of it.
What if deeply reaching a small number of people matters more than reaching everybody with nothing? As the goal of concept, instead of making lots of new friends and reaching everybody with nothing, we should focus on the relationship we already have and make it deeper and stronger.
extreme active in social life and aimed at fancy lifestyle. Just like one of my quote: No music, no life.
always has too many friends to meet with, and I couldn’t find time for every meeting. It makes me always saying “Let’s meet again” or “We should hang”, but never makes it realistic, which makes me aren’t so happy with it.
����before starting, need to enter the phone number as login data, and type in the name, also access the Data used functions, like voice / calendar / messages and locations, then it’s all set.
��������when people hanging out face to face, imagine the situation like in black mirror, everything just work silently at the background, and waiting for the key sentences coming out, CU! will send the pop-up notification to the users after meeting.
����by rating the willingness of meeting again to get more chance for the next time. After the matching process, the schedule will add into your calendar, then you’ll meet each other again!
before during after
there are 5 different time slots to choose. And the user flow will be like doodle, choose the time that you can.
the slide bar will start from the middle part from it, users can swipe upwards and downwards of it.
We set the algorithms principle would be like: If it’s in the middle, which means “maybe”, the score will be 0 like neutral. And if it’s on the top with extreme huge heart, means “yes”, is plus one. When the answer is “No”, at the bottom, then it will be minus one.
the system will put the score from both of them together, to decide how pushy should be. In this case, the result will be plus one. So when it sadly doesn’t match, the system will give you another 5 new time slots to get more chances meet each other again.
it’s the research of my master thesis
��������aim to know the behavior changes caused by outbreak, provide the potential supports for the user of having better work experience.
exploring the needs of user issues in hybrid work concepts through the design thinking process, provide and analysis the features with service design method.
��������through the semi-structure interview to define the changes that caused by the outbreak and new normal.
��������evaluate via Kano Model with users’ senior, remote work experience and working position to know the development priority, functional satisfaction and importance of the features.
The global outbreak of COVID-19 is forcing companies to innovate and change the way they of work
some experts and companies believe that this type of work is likely to continue after the end of the epidemic and will become a new normal in the future. The remote workers will have a different perspective on work remotely and the work-life balance may also change (Iqbal, Suh, Czerwinski, Mark, & Teevan, 2020), many potential problems will arise. (Savić, 2020)
knowing and define the working behavior changes caused by outbreak.
exploring the needs of user issues in hybrid work concepts which is the time increases of remote work.
proposing the corresponding features in the scenario of remote work in new normal of service design point of view.
Find the potential functional requirements, importance, and how satisfy of users on the features.
most of the pain points were found in the scenario during meeting and focusing time, like Reduced efficiency, Distracted, Difficulties and questions, Increase the sense of alienation…etc.
this research proposed total 9 features of the hybrid working supports, and classify into “desirability”, “feasibility” and “viability”.
the result shows there’re 2 features in “Performance (P)” attribute, 4 features in “Attractive (A)” and the rest in “Indifferent (I)”. The two features that need to be prioritized are also the most important.
a conceptual application which is a self-improvement tool for working from home, for digital nomads to help them maintain a productive work-from-home routine and keep people who work together connected.
�� it is flexible but too fragmented at home �� reduce decision making time, the application will tell you what time is best for what to do
�� inefficient working schedule
�� observe and suggest better schedules for you, based on your working habits
�� loss of connection to working partners
�� reduce the feeling of loneliness
learning from your daily working habits, through the energy wave corresponding to the time of your level of concentration.
concept of virtual office, through the transparency status of colleagues, user can always feel connected and gain more motivation on work.
daily or weekly review, fun facts and the suggestion from expert are provided, design for user actively learn to increase the motivation to change your behavior with visible growth and build a more sustainable routine.
(ideate) Implementation (prototype)
the pilot study focusses on reducing the time of trying new behavior for better experience. Next step in this study is to combine the results of the pilot study and consider the second half of behavior change, to identify the touch points in the scenario of hybrid work in new normal.
in contrast to the digital nomads who were the target users of the pilot study, this study argues that the current situation of remote work is not limited to digital nomads who rely on the Internet for income, so we redefine the users through semi-structured interviews.
�� Have you ever tried the “Hybrid Work”?
�� What are the impressions of the Hybrid work?
�� What do you spend more time on when switching the work mode?
�� Any unadaptable things when in this condition?
semi-structured interviews with 10 Taiwanese with remote working experience, two of them working in Europe and the rest in Taiwan, including interface and user experience designers, mid-level executives, software firmware development engineers, project management, etc.
the respondents were categorized by five dimensions spectrum of individual characteristics as you can see the figure.
they communicate between different people, so online meetings are often needed. Performance is also a point that they particularly care about. It becomes more difficult because of losing faceto-face communication.
the efficiency of work is usually the point that they care about, more time focusing on work and interspersed with a few meetings. The colleagues and supervisor in the same department are the people they usually get connected.
they don’t have to manage employees, but they will need to cooperate and communicate with other departments, so the time of focusing and meeting are divided into half. They are more talkative and enthusiastic with 6 to 15 years working experience.
the two areas highlighted in the user jorney are “focused on work”, “working atmosphere” and “attened meeting“, “discussion“, there is the biggest difference in user experience between these two areas.
�� reduced efficiency
�� scheduling and confirming the need to participate
�� showing the meeting outline during the meeting to let people know the situation
�� distracted
�� transparency of the status of the focus period to let the colleagues know
�� difficulties and questions
�� make the questions shown as to-do list
�� show it in the specific group and personal profile
�� work-life balance
�� adjust working hour based on the same productivity
�� increase the sense of alienation
�� to know the available/unavailable time slot of colleagues
�� show it in the specific group and personal profile
�� no work atmosphere and low motivation
�� efficiency detection, shown as energy wave to let user for different tasks arrangement
�� daily or weekly review for improving
�� fun facts about working situation
the toolbar on the left shows the basic functions of the online cooperation platform, the most basic chat, groups, calendars, calls and the to-dos which provided by this service.
for the function in calls page, the meeting outline is shown during the meeting.
to keep the participants know the situation of what they’re talking about and keep the meeting end in time as well.
(ideate) Implementation (prototype)
not only the meeting but also your time arrangement, the available and unavailable time by transparency the schedule to make your focusing time more concentrate for reducing the number of disturbances.
Implementation (prototype)
on the right side, colleagues who has the authority can see the schedule on her profile.
shows user’s questions as to-dos and share it to specific colleagues.
when work remotely, the problems will not be raised immediately or awkward to reach the colleague for some small questions.
shown in this type, colleagues could reach you for helping when they have time, if you have solved the problem yourself before then, you can check it on the list.
This can even be used by the boss as a reference for performance.
functions
D1. suggest the daily working schedule according to your energy waves
D2. virtual office concept
D3. notifies to take a short break
F1. shows the available/unavailable time to specific colleagues
F2. lists the questions into “To-do list” and shown to specific colleagues
F3. confirm the needs to participate (meeting)
F4. meeting outline during online meeting
V1. provides daily/weekly review
V2. provides fun facts
in this study, 9 functions were proposed and evaluated by Kano model according to the previous design process and service design method.
The questionnaire was divided into basic information, functional evaluation and importance rating.
D1. attribution
Indifferent (I)
Attractive (A)
Attractive (A)
Performance (P)
Attractive (A)
Indifferent (I)
Performance (P)
Attractive (A)
Indifferent (I)
the Kano model evaluation results show that function F1. and F4. are the attributes of performance requirements that will directly affect user satisfaction; the more they are provided, the more satisfied the user will be and need to be prioritized.
At the same time, you can also see the importance assessment results also show that these two are the most important features.
the larger the transparent orange circle around the number point, the higher the importance respondents place on this feature.
from the satisfaction coefficient matrix, it is obvious that function F4 is the most important to users.
the next sequence is the attractive attribute, features D2, D3, F2 and V1 are in this image limit, only to enhance the functionality of the Y-axis can greatly improve user satisfaction.
the indifferent attribute is the last position, and features D1, F3, and V2 are in this image frame, and the development of these features does not affect user satisfaction.
management position non management position
in these two groups, function D3 and V1 are in the same attribute of “attractive”, and they both think that V2 is not so necessary and belongs to “indifferent”.results in management positions show that they are more interested in services related to job content. there are five features in the “attractive” attribute for non-management positions, and the features in desirability are more attractive to them.
have worked remotely haven’t worked remotely
obviously, for those who had remote work experience, most of the features are in the “performance” and “attractive” attributes, while for those who did not have remote work, except for two sets of features with the same results F1, F4, D2, V1, all the features are in the The “indifferent” attribute.
many behavior changes occurred under the condition of transforming to a remote working environment, main problematic situations faced by users include (1) scenario of meeting, (2) focusing time and (3) environment.
we proposed total 9 features of the hybrid working supports, classify into “Desirability”, “Feasibility” and “Viability” based on innovation service quality and experience honeycomb model.
development sequence: F1,F4>D2,D3,F2,V1>D1,F3,V2
F1. and F4. are in “Performance (P)” attribute, F4 is the most important for the user, it have the priority to considerate.
*individual results of in management position indicates they care more about services related to job content, there’re four features in “Indifferent (I)” attribute, relatively more than the group of non-management position.
*the group with remote work experience has a deep feeling about the features proposed by this research.