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S O UT HW E S T RE TAI L E R O F T H E Y E A R 2 0 1 4

S O U T H W E S T R E TA I L E R OF THE YEAR 2014

H-E-B Montrose Market in Houston, Texas

Retailing is Better Here… Because People Matter The Shelby Report asked Martin Otto, CFO and chief merchant, “How would you describe H-E-B to someone who’s never been in one of your stores or heard about the company?” “First off, we’ve been around a long time, since 1905, and we’ve always been owned by the Butt family (from Florence in 1905 to her grandson Charles today). To have that kind of continuity of ownership and constancy of purpose and value really makes a big difference for a company and it defines who we are. “As I describe H-E-B, I would start with

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the culture, and really it’s a unique place to be. We live by two things that we talk about a lot, which are part of what you might call our vision statement, and one is that each and every person counts. We really live that. That’s each and every Partner. That’s each and every supplier. That’s each and every customer. That’s each and every community that we serve. As a culture, that kind of thing is easy to say, but it’s not always lived the way that it’s said. We really do that. That doesn’t mean we don’t mess up sometimes, but when we do, we fix it. Each and Please see page 34

Craig Boyan, president and COO; Winell Herron, group VP, public affairs, diversity and environmental affairs; Martin Otto, CFO and chief merchant.

11/25/14 6:05 PM

2014 HEB Retailer of the Year  
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