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august 2013

‘Getting to Know You’ – Who’s Who in SHBA SHBA Business Luncheon Thursday, August 22, 2013 11:30 am to 1:00 pm

Community Center 501 E. 170th St., South Holland, IL

Speed Network Your Business I make coffee – you make cups... Let’s get together! Food, Fun and Fellowship

Lunch: Members, $10 / Non-Members, $15. Reservations requested. Debit & credit cards welcome. RSVP at www.shba.org and type ‘Luncheon event,’ or email Blevian at info@shba.org.

SHBA – Where Business Works


Guest Columnist

Larry Galler

At the Farmers Market This being the season of natural bounty here in Northwest Indiana I went to the Farmer’s Market to stock up on freshly picked, just out of the garden - corn, lettuce, tomatoes, and squash. I walked the entire market without buying anything so I can see all my options, make comparisons, and then double back and make my purchases from the vendors I have selected. As I walked among the booths, I realized that this market is an amazing place to think about many business topics such as culture, visual merchandising, customer service, and communications because all the competitors are in one spot. So, as I walked I made mental notes of those that appear to be good businesspeople and others that fall short. The booths of the businesses I judged to be good businesses were attractively laid out. Their products were neatly arranged, some in bins, some in baskets, some in rows making their products appear fresher, more tasty, more attractive. Clearly written signs communicated the product names and prices. People manning these booths are typically neat and tidy, some wearing caps and aprons or tee shirts. A few have the company name and logo on their apparel. I observed that these booths seem to have gotten their staff to be aware of the need to showcase their products by rearranging the pro-

duce constantly after a customer has rummaged through the display looking for the best products so the displays always look beautiful. Contrasting that, there are quite a few booths where the products look picked over, their displays don’t get rearranged constantly, signs are few and far between. Booth workers appear slovenly in some booths. Some don’t even announce the prices so shoppers have to ask which means if the booth workers are busy, there is no one to ask and the potential sale goes somewhere else. Your business, in many ways, is just like having a booth at the Farmer’s Market. Think through your culture, visual merchandising, signage and other communications and ask yourself how would you compete if all your competition is right next to you? (Above column published July 28 in the Businss Section of the Northwest Indiana Times.) Larry Galler coaches and consults with high-performance executives, professionals, and small businesses since 1993. He is the writer of the long-running (every Sunday since November 2001) business column, “Front Lines with Larry Galler” Sign up for his free newsletter at http:// www.larrygaller.com

How’s your marketing doing? More people are doing marketing badly than any other profession I can imagine. What an opportunity.!

and they’re merely making this up as they go along.

If we were building bridges this badly, the safety of our nation would be in doubt.

3. There’s no standards manual, no easy way to check your work. Without a rule book, it’s hard to follow the rules. (For the innovators and creators out there, this is great news, of course.)

The local sub shop makes a fine sub, but has a dumb name, a typo in its sign, no attention paid to customer service and on and on. Same for the big hospital down the street and the politician you wish would get a clue. There are three reasons for this: 1. Everyone is a marketer, so there’s a lot more of it being done. 2. Most people who do marketing are actually good at doing something else (like making subs)

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August 2013

Think about it!

The cure? Noticing. Notice what is working in the real world and try to figure out why. Apply it to your work. Repeat. Learn to see, to discern the difference between good and bad, between useful and merely comfortable. And after you learn, speak up. Noticing doesn’t work if you don’t care and if you don’t take action. Seth Godin Blog (July 19, 2013) http://sethgodin.typepad.com

South Holland Business Association


Find us online at sscac1.com or call South Suburban Creative Arts at 708-893-0987

GATLING’S CHAPEL Presents

WE CARE DAY FESTIVAL BRING THE FAMILY!

The Friends of Napoleon Harris are pleased to announce the 1st Annual Southland Family FunFest, to be held Thursday August 15 – Sunday, August 18, 2013. Family FunFest will be 4 days filled with Carnival Rides, Music, Entertainment, Fun, a Community Village and Sampling of the best Food in South Chicagoland. It will be held on 20 acres of land across from Beggars Pizza and next to the 147th Street Metra Electric stop in Harvey, IL. The site is in a very visible, high traffic area. Family FunFest is inviting the business community, municipal leaders and elected officials from throughout the greater Chicago Southland to attend this celebration. Family FunFest’s Community Village will promote awareness in the areas of health, education, ant-violence, and employment opportunities. We expect in excess of 300,000 residents and visitors to attend. We hope you will be able to join us for our 1st Annual Southland Family FunFest. Sponsorship opportunities are available. For additional information contact: Curtis L. Thompson, Phone 773 351-9118, Email curtisthompson19@yahoo.com.

A Service Awareness for the total being. Meet and Greet our Continued Care Council Free food • Raffles • Gift Bags Games • Entertainment • and more! Vendors welcome! Saturday, August 17, 2013 10 a.m. – 6 p.m. 1200 East 162nd St., South Holland, IL

For more information call Mrs Aimone, (773)881-4111

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N I C I N C PI K R A P E Y 25 TH JuL , Y A D s Thur

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August 2013

South Holland Business Association


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Seton to host meeting Seton Academy, located in South Holland, will host the September 12, 2013, meeting of the Calumet Area Industrial Commission.This will be an Environmental Triple Header with speakers Ms. Deborah Stone, Chief Sustainability Officer for Cook County, Mr. David St. Pierre, Executive Director of MWRD, and Ms. Kimberly Worthington, Deputy Com-

missioner of the City of Chicago. They will discuss new initiatives and direction being brought to these programs. You do not want to miss this opportunity to be briefed by these three regulatory organizations. For registration information please go to http://www.calumetareaindustrial.com.

Alzheimer’s Assisted Living Residential living for early to middle stages of Alzheimer’s disease and related memory impairments. We also offer short term respite stays.

708-895-1600

2045 East 170th St. South Holland, IL 60473 www.seniorhousing.net/ad/ardencourtsholland

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August 2013

South Holland Business Association


Cheryl R. Kirkland, Agency Owner 1034 E 162nd Street, South Holland, IL 60473 office: 708-893-0000 fax: 708-825-1686 cherylrkirkland@allstate.com

611 East 170th Street • South Holland, Illinois 60473 708.339.6010 • Fax 708.339.6022 Email: linda@abbottprint.net

Optometry

Blueberry Field

Since 1942

708/333-4444

PANCAKE HOUSE AND RESTAURANT

Your Hosts: Patte, Nikki & Christy Haras

Phone (708) 225-1982 Fax (708) 225-1246 Mon-Sat 6:00 am - 3:00 pm Sunday 8:00 am - 3:00 pm 558 E. 162nd St., So.Holland, IL 60473

VAN DRUNEN HEATING & AIR CONDITIONING

Phone: (708)215-0095

Fax: (708)913-4012

A local South Holland company serving the 833-835 E. 162nd St., South Holland community with 20 years of plumbing experience. 42250A SHBA AD_update_Layout 1 6/5/13 12:04 PM Page 1 Dr. Gene Ossello Free estimates – 24 hr. emergency service. Dr. Jasper J. Gulotta

People Who Listen. Products That Deliver.

168th & Van Dam Road South Holland, IL 60473 FAX (708) 339-6450

(708) 339-6444

• Checking & Savings • Cash Management • Faith-Focused Banking • Remote Deposit Capture • Mobile & Online Banking

vandrunenheating.com email: vandrunenhvac@comcast.net

888-9-BELONG (888-923-5664)

Convenient Offices Serving You –

IL – South Holland • Elmhurst • Frankfort Orland Park • Shorewood • Wheaton IN – Dyer • Munster • Schererville

providencebank.com Photography Photography by by Larry Larry Burrows Burrows Phone: Phone: 708.308.6583 708.308.6583 Email: Email: Larry@Burrowsphotography.com Larry@Burrowsphotography.com Website: Website: www.Burrowsphotography.com www.Burrowsphotography.com Family Family events, events, Golf Golf Outings, Outings, Special Special Events Events & & More! More!

ADVERTISE HERE (708-596-0065)

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PRESORTED STANDARD U.S. POSTAGE

PAID

SOUTH HOLLAND BUSINESS ASSOCIATION P.O. Box 334 South Holland, IL 60473

South Holland, IL Permit 214

Attn: BUSINESS OWNER, or

S OU T H H O L L A ND B U S INE S S A S S OCI A T ION - EXECUTIVE COMMITTEE Okeycha Pettigrew (President)............................. Mom Knows Best Margaret Organ (Vice-President)..................................... Walgreens Daniela Mabry (Secretary) ...................................MB Financial Bank Leonard Boos (Treasurer) ................... Illiana Financial Credit Union Blevian Moore ... Executive Director

- BOARD OF DIRECTORS Letica Cruz .............................................................Providence Bank Alexandra Glumac....................... Business & Career Institute, SSC Felicia Houston............................. Ingalls Behavioral Health Center Lynn Toi Lawson...................... Christian Community Health Center Larry Powell..............................................................Insurance Pros Ruth Ramirez.....................................................Ramirez Law Office Brian Tennis ..................................South Suburban Memorials, Inc. Tim Woloszyn...................................................... MB Financial Bank Donald Grimwood... Immediate Past President

Scan here to visit us online.

Advertiser Index • • • • •

Abbott Printing Allstate Insurance Arden Courts Blueberry Field Burrows Photography

• Business & Career Institute, South Suburban College • CR Plumbing • Eye Site

• • • •

Gatling’s Chapel Illiana Financial Jimmy John’s Lagestee-Mulder

For information on advertising call 596-0065 SHBA members are encouraged to contribute articles to the Intercom Intercom News Deadline: 1st Week of the Month Send news to: P.O. Box 334, South Holland, IL 60473 (info@shba.org)

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MB Financial Bank Providence Bank Roeda Signs Sandrick Law Firm VanDrunen Heating & A/C


August 2013 Intercom