SHAWNA A. SINGLETARY http://www.linkedin.com/in/shawnasing
2545 PANTHER CREEK ROAD, TALLAHASSEE FLORIDA 32308
OBJECTIVE Seeking a position within Information Technology which takes advantages of my skills in project management and software expertise within a team environment.
Skills Website Design
Information and Web Design Specialist
June 2010 – Present
SebaiCMET, Tallahassee, Fl I designed, created and implemented an external corporate website for the upstart alternative energy company; Designed and implemented the company’s intranet site for internal corporate communication and document storage; Responsible for purchasing and configuring all PCs for their office and set forth security and usage standards; Coordinated the company’s internal sustainability efforts, putting into place policies for managing our own energy usage; Currently working on a project for their sister company to bring up their external and internal websites;
Marketing Management Consultant
December 2009 – June 2010
Design and Delivery of Training Materials IT Project Management Enterprise Content Management Document Management
Tallahassee, Fl Social Media for Business
I designed printable marketing materials for SebaiCMET which they used at the 2010 Ocean Energy Conference; Attended the 2010 International Ocean Energy Conference, setting up all media aspects Product of the exhibit as well as answering questions about the product’s technical and functional aspects. Management My main focus was to investigate information from competitors at the conference and build a database of interested partners and investors. I helped Wertheim Global Solutions via WGSL NA and 100 Answers promote their eDOCS Document Management solutions by developing and presenting multimedia presentations to customers and potential customers; Assisted their customers in analyzing and planning their document management implementations and upgrade strategies.
Product Testing Procedures (QA) Product Marketing
Software Product Manager
May 2007 – December 2009
Open Text, Tallahassee, Fl I developed the technological vision and roadmap for Open Text eDOCS DM and SharePoint integration offerings; Defined the features and functions and recommended fundamental shifts in product architecture; Worked closely with QA to develop testing plans for the user interface; Maintained working knowledge of content and document management industry trends. I worked extensively with integration partners to develop and enhance current products as well as to introduce new products; Built and delivered educational multimedia materials such as webinars to both internal and external stakeholders on product architecture and features; Delivered over 60 live technical and marketing presentations at industry events and conferences.
Senior Document Management Analyst
Microsoft Office SharePoint Windows Server Desktop OS SQL Exchange MySQL Open Text eDOCS Hummingbird DM
October 2003 – May 2007
Open Text/Hummingbird, Tallahassee, Fl
I supported Hummingbird eDOCS Document Management products remotely. As one of the team
leaders and senior support analysts, I was a member of the 24-hour on-call service provided to our customers; Supported integrations with Microsoft Office, Lotus Notes, GroupWise and other internally built add-ons such as Dynamic Views and Automated Email Management; Created and delivered presentations for technology conferences and industry events.
Joomla! WincTools for DM Lotus Notes
Desktop Support Analyst III
September 2001 – July 2003
Tallahassee Memorial Hospital, Tallahassee, Fl I designed and maintained a content management repository for the desktop support technicians. As the team leader, I trained new IT employees and was responsible for 24-hour on-call customer support availability. My primary concentration was to install and maintain hospital software and hardware; Lead the support team on the ER project where we setup the entire internal infrastructure and rolled out over 75 desktops and printers for the new Bixler Center.
Internet Support and Systems Administrator
February 2000 – September 2001
YourVillage.com, Tallahassee, Fl I supported customers connecting to our internet services via dialup, ISDN and DSL connections; Setup and maintained website hosting accounts on several Unix and Linux machines. In addition I was the primary support technician for the entire business office.
Software and Hardware Support Analyst
September 1996 – December 1998
Fl Department of Transportation, Tallahassee, Fl I produced a working strategy for testing standard desktop hardware and software for Year 2000 compliance. As the lead technical liaison for the project, I managed the testing center and guided a staff of six; Served as the customer support call manager and desktop support team leader.
EDUCATION Computer Science, Bachelor of Science
Florida State University, Tallahassee, Fl I am currently attending FSU as a remote student to complete my Computer Science degree.
Associates Degree of Arts
Tallahassee Community College, Tallahassee, Fl
ACTIVITIES & AWARDS I am an accomplished public speaker and received my first Toastmaster certification in January 2010. I am a certified Product Manager via Pragmatic Marketing. A copy of my public speaking experience can be requested. All references can be found on my Linked-in page.