Issuu on Google+

SHASME L. JACKSON 2017 Rock Fall Rd  Harrisburg, PA 17110  (717) 329-3517  shasmejackson@hotmail.com

SEEKING A CAREER IN NON PROFIT / COMMUNITY & GOVERNMENT RELATIONS Dedicated advocate, and community/government-relations professional with ten years experience facilitating assistance and resolving a wide range of issues for individuals from diverse cultural and socioeconomic backgrounds. Knowledgeble in the inner workings of government agencies with a unique ability to combine tact with tenancity to expedite proceedings on behalf of the public, speeding problem resolution and producing win-win outcomes. Skilled collaborator, liaison, and consensus builder, with demonstrated ability to persuade teams and build partnerships with key stakeholders and employees at all levels of an organization. Offer versatile government and private-sector background, with considerable office/project/event management experience. Highly praised interpersonal, organizational and, problem-solving skills.

PROFILE    

Advocacy & Support Public Speaking & Presentations Community Outreach Government Agencies

   

Community/Government Relations Diverse Populations Relationship & Consensus Building Cultural Sensitivity

   

Event & Meeting Planning Project Control & Management Team Leadership & Training Tact & Diplomacy

Technology skill set includes Microsoft Office, Internet, email

EDUCATION Expected Associates, Business Administration, May 2011 Harrisburg Area Community College, Harrisburg, PA GPA 3.4 Related Coursework: Written Business Communication Effective Speaking Leadership & Management Sociology Psychlogy Dean’s List and Recipient of Mary Sachs Scholarship for Academic Excellence

CAREER PROGRESSION United States Department of Commerce............................. 3/2010 to 8/2010 Bureau of the Census Interviewer

Office of the Pennsylvania Senate ....................................... 5/2009 to 8/2009 Senator Jay Costa, Jr. Policy Intern

Pennsylvania Department of Treasury ............................... 3/1999 to 6/2008 Bureau of Contracts and Public Records Fiscal Examiner (2007-2008) Administrative Assistantant II (2003-2007) Administrative Assistant I (2002-2003) Clerk III (2000-2002) Clerk II (1999-2000)


Page |2 As Team Leader for STATE DEPARTMENT OF TREASURY...  Choreographed and oversaw the activities of of office and day to day public inquiries

regarding the Commonwealth’s procurement process, copies of awarded contracts, obtaining pricing breakdown of winning proposals, and other principal information to help small businesses compete for state contracts.  Teamed with The Bureau of Miniortiy and Women Owned Business Opportunities

to plan, develop, and execute workshops designed to increase minority vendor participation in the state contracting process.  Demostrated unwavering commitment to improving team moral , operational

procedures, and public relations by:  Designing a new database in MS Access to document and track the progress of vendor’s requests. Kept

detailed documentation of all communication and final disposition. Database improvements slashed data retrieval and information gathering time by 95%.  Developing and enforcing work standards on response time and monitoring employee’s work progress

to completion.  Strengthened unit cohesion by re-training lagging employees and developing cross-training initiatives

that required interdependent teamwork.  Project coordinator for successful conversion of microfilming state contracts to digitizing. Teamed with

internal partners to determine procedure, workflow, and accountability. Conversion dramatically enhanced work process and improved vendor relations.  Worked in tandem with Outreach Coordinator coordinating marketing activities that brought

awareness to the various business services offered by Treasury and providing support for entrepreneurial business growth and development., promoted understanding through presentations, meetings, and networking events.  Built substantial relationships and coaltions with the eighteen Small Business

Development Centers, chambers of commerce, and Bureau of Miniority & Women Owned Business to plan, develop, and execute workshops, expos, and business fairs designed to support entrepreneurs and small business owners in starting and growing a business in Pennsylvania and increase miniority vendor partcipation.  Complete responsibility for bureau-wide trainng seminars. Coordinated travel and logistics for all outreach

activities including , registration procedures, travel, lodging, preparation of training material, travel, and lodging accommodations, individual’s meals and audiovisual equipment, ensuring attention to detail and flawless paperwork. As an Interviewer for THE UNITED CENSUS BUREAU....  Successfully persuaded reluctant residents to participate in the Census process by

employing a broad range of relationship building and salesmenship techniques to foster trust and allegiance. Successfully encouraged participation 100% of the time.  Frequently selected to organize and lead teams to conduct interviews and collect special

demographics at homless shelters, nursing facilities, soup kitchens, and transitional homes. Demonostrated highest ethical standards in safeguarding the privacy and integrity of all data.  Managed on average 30 caseloads and consistently met changing deadlines 100% of the

time.


Page |3

As a Constiuent Liason / Policy Intern for THE OFFICE OF PENNSYLVANIA SENATOR JAY COSTA...  Served as an advocate assisting constituents from all walks of life in navigating

the complex state government system, removing bureaucratic red-tape, and gathering information on key issues to resolve constituent’s problems and concerens.  Assisted public information officer in managing casework and developing appropriate responses

for constituent letters, phone calls, and emails.  Provided expeditious, diplomatic, and sensitive handling of cases involving special

populations such as the mentally ill, unemployed, and the elderly.  Gained exposure in all aspects of the legislative process, attending legislative

committee meetings, monitoring legislative activity, and researching and summarizing legislation being debated in the General Assembly.  Performed administrative duties to facilitate the smooth functioning of the legislative process.


Resume