113 YEARS AND COUNTING M
g Servin ies nit commu for over NC across ntury. a ce
4. How is M&F engaging with the Durham community? M&F Bank has been engaging with the Durham community since we opened our doors. Our board members and staff are involved with varying local
&F Bank has been serving residential and business
organizations in their personal lives and the bank supports many local
communities across North Carolina for over a century. CEO
initiatives at a corporate level. With the emergence of the COVID-19
& President, James H. Sills recently shared some of the
pandemic, our staff has worked diligently to reach out to our customers
many reasons behind the bankâ€™s longevity and success.
to understand their needs and how we can assist during this trying time. 5. What three words describe M&Fâ€™s culture and what kind of
1. How many locations/facilities does M&F have?
experience can potential customers expect? Attention, respect,
Seven branch locations across the five largest markets in NC (Durham,
partnership. A potential customer can expect to receive personal service
Raleigh, Greensboro, Charlotte, Winston-Salem).
that goes beyond the financial transactions. A customer should expect to
2. How large is your workforce? Approximately 75 employees.
develop a partnership with their banker.
3. What sets M&F apart from other banks? M&F is set apart
6. How has COVID-19 changed your business and how is M&F
from other banks by its 113 year history of serving the disadvantaged
responding? The COVID-19 pandemic has forced us to take better
communities, including small and medium sized businesses. Our focus is
advantage of digital banking tools. We have had to adjust to serve
providing capital to those businesses which are often overlooked by larger
our customers with the same quality of care in a remote fashion. This
financial institutions. We pride ourselves on the one-to-one attention
includes encouraging the use of our mobile app, online banking, mobile
that we can provide our customers. Additionally, M&F has maintained
check deposit, etc. We have made it easier for our customers to do
an outstanding CRA rating for over 20 years. 83% of our deposits are
business with us from home by adopting virtual appointments, electronic
redeployed into the communities where we operate in the form of loans.
signatures, and soon, an easier online account opening process.
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