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g Servin ies nit commu for over NC across ntury. a ce

4. How is M&F engaging with the Durham community? M&F Bank has been engaging with the Durham community since we opened our doors. Our board members and staff are involved with varying local

&F Bank has been serving residential and business

organizations in their personal lives and the bank supports many local

communities across North Carolina for over a century. CEO

initiatives at a corporate level. With the emergence of the COVID-19

& President, James H. Sills recently shared some of the

pandemic, our staff has worked diligently to reach out to our customers

many reasons behind the bank’s longevity and success.

to understand their needs and how we can assist during this trying time. 5. What three words describe M&F’s culture and what kind of

1. How many locations/facilities does M&F have?

experience can potential customers expect? Attention, respect,

Seven branch locations across the five largest markets in NC (Durham,

partnership. A potential customer can expect to receive personal service

Raleigh, Greensboro, Charlotte, Winston-Salem).

that goes beyond the financial transactions. A customer should expect to

2. How large is your workforce? Approximately 75 employees.

develop a partnership with their banker.

3. What sets M&F apart from other banks? M&F is set apart

6. How has COVID-19 changed your business and how is M&F

from other banks by its 113 year history of serving the disadvantaged

responding? The COVID-19 pandemic has forced us to take better

communities, including small and medium sized businesses. Our focus is

advantage of digital banking tools. We have had to adjust to serve

providing capital to those businesses which are often overlooked by larger

our customers with the same quality of care in a remote fashion. This

financial institutions. We pride ourselves on the one-to-one attention

includes encouraging the use of our mobile app, online banking, mobile

that we can provide our customers. Additionally, M&F has maintained

check deposit, etc. We have made it easier for our customers to do

an outstanding CRA rating for over 20 years. 83% of our deposits are

business with us from home by adopting virtual appointments, electronic

redeployed into the communities where we operate in the form of loans.

signatures, and soon, an easier online account opening process.

Profile for Shannon Media

Durham Magazine Sept 2020  

The Food and Drink Issue

Durham Magazine Sept 2020  

The Food and Drink Issue

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