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OAISYS Solutions Deliver the Business Results you’re looking for Chances are you’re documenting all of your emails to record important business transactions. You never know when you might have to refer back to the information. But…what about all of your telephone conversations? Do you have a record of the calls you made today? What was said? Agreed upon? Discussed? At OAISYS, our willingness to listen, understand and react to the voice of our customers is tied directly to the level of satisfaction they experience with our solutions. We are focused on providing additional value to our existing customers and demonstrating to new customers the many exciting ways in which our products can improve their business operations. The OAISYS solutions offer a broad scope of capabilities that enable our customers to better manage their business communications and customer interactions. In today’s competitive global marketplace, phone conversations are equally as important as emails, especially if you’re concerned about voice compliance and quality monitoring requirements.

Oaisys Call Recording Software Solution If your calls simply disappear when you hang up, then you need the Oaisys Call Recording Software Solution to fill that critical gap! Oaisys does for phone calls what email did for letters and memos – by automatically and transparently recording targeted phone conversations. Oaisys provides complete, reliable real-time documentation of all your phone based transactions With Oaisys it’s easier than ever to record, store and organize phone conversations, as well as access and quickly retrieve important information. OAISYS is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries—including healthcare, automotive dealerships, financial services, and the public sector—attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management.

Compliance


Easy search and review of audio data can support specific compliance and eDiscovery requirements that businesses throughout many industries may be faced with. Recordings of phone-based interactions can be used to prove compliance, or may be called upon as a source of evidence in the event of legal proceedings.

Quality Monitoring OAISYS delivers a complete suite of quality monitoring, evaluation and eLearning tools that can empower contact centers to identify improvement opportunities within their customer interactions and enable a superior customer experience. Compatible with leading business communications systems, including those from Avaya, Mitel, ShoreTel and Toshiba, OAISYS’ Tracer and Talkument product portfolio helps companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance and other critical business concerns Tel-e Connect is a proud authorized Oaisys Reseller!

Talkument Your Personal Voice Documentation and Collaboration Solution

Talkument voice documentation software provides businesses complete control over risk management, compliance, dispute resolution and other critical business concerns. Talkument users enjoy the familiarity of an Outlook-style interface to store and organize call recordings of their important business telephone conversations. Talkument software is unlike any other call recording solution on the market, which only offer limited call logging functionality, due to the patented OAISYS Portable Voice Document (PVD™) technology at its core. OAISYS PVD technology enables users to store, organize and play back call recordings, or voice documents, of their phone-based conversations. These call recordings can then be used to effectively drive quality assurance, workforce collaboration, dispute resolution and overall productivity measures. Talkument is widely used in healthcare, legal services, insurance, financial services and multiple other industries. It delivers enhanced collaboration and an additional measure of revenue protection while supporting business documentation, dispute resolution, litigation defence and project management. An unlimited user license for Talkument voice documentation software is included with every OAISYS call recording system, a unique delivery model that is unmatched by other call recording vendors. Talkument features include: 

Ability to highlight, annotate and share select portions of a call recording


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Selective call recording, allowing only desired extensions to be monitored Call visualization, which displays all activity that occurred throughout a call Security permissions that provide discrete access to the entire call recording, or just a select segment Playback via encrypted media file streaming for an enhanced level of security Flexible call recording connectivity options, including IP station side, trunk side, digital station side and voice activated recording Click-once installation and upgrade technology for faster, simpler deployment

Tracer Call Recording and Professional Interaction Management

Call recording and quality assurance technology can play a valuable role for businesses across a wide spectrum of industries, including automotive dealerships, financial services, insurance, healthcare, manufacturing and distribution. Any business that regularly communicates with customers, clients and partners via the phone should proactively manage the risks inherent in these interactions and promote quality assurance using call recording. With the Tracer contact center recording and quality assurance solution, call recordings become a vital part of developing highly effective compliance, process and risk management programs. Tracer call monitoring functionality ensures phone-based interactions are readily available for dispute resolution and transaction verification. Tracer contact center management software provides robust, enterprise-class call recording, agent evaluation and quality assurance functionality, including:      

Patented OAISYS Portable Voice Document (PVD™) technology, which provides a highly secure means of reviewing, sharing and adding notes to call recordings Intuitive user interface with call visualization, which simplifies call recording review and auditing Effortless organization and search capabilities, allowing a targeted call recording to be retrieved within seconds Integrated live monitoring and auto monitoring, allowing real-time agent coaching and personnel development Customizable employee evaluations and powerful quality reporting, allowing call centers to proactively monitor, manage and improve workforce performance Optional desktop screen capture capabilities, enabling a more complete picture of agent activity

Mobile Recall Access Voice Documents Anytime, Anywhere

The OAISYS Mobile Recall application, built on an HTML5 framework, is specifically engineered to support mobile Web access to call recordings, delivering a rich user experience that requires no software download or installation on the access device.


Mobile Recall enables Web-based access to key functionality offered by the OAISYS Talkument and Tracer software solutions. It provides search and playback functions, empowering the user to view desired interaction metadata, such as notes or transaction references, with the extreme simplicity demanded when mobile. With Mobile Recall, from any browser-enabled device, such as a smartphone or tablet, users can:     

Run ad-hoc searches for one or more recorded calls; Save routine searches for instant access anytime; Drill down from a list to specific recordings using a multitude of criteria; View informative business data related to the interaction, and Play recordings.

In addition to enabling call recording search and playback functionality for on-the-go users via smartphones and tablet devices, OAISYS has collaboratively developed solutions supporting mobile phone recording, allowing users to capture conversations just as they would on a landline. Leveraging fixed mobile convergence (FMC), an organization’s PBX can be extended to a mobile phone via intelligent call routing, while the OAISYS platform provides robust, seamless and centralized mobile call recording functionality. Calls can be selectively recorded without the need for user intervention, and are easily accessible via the Talkument, Tracer and Mobile Recall applications.

OAISYS Gateway to the Cloud Best of Both Worlds Call Recording

A common problem facing businesses of all sizes, but particularly smaller businesses without a wealth of available IT resources is the question of migrating business-critical applications to the cloud. Waiting too long or moving too slowly can leave them lagging behind their competition, but moving too quickly could negatively impact returns on existing infrastructure investments. The OAISYS Gateway to the Cloud solution offers the best of both worlds by enabling companies with a preexisting investment in on-premise telephony systems to add advanced call recording and interaction management functionality in a hosted cloud environment. Key benefits of the OAISYS Gateway to the Cloud service include:    

Access to easy-to-use and affordable advanced call recording functionality that may have previously been unattainable in an outright purchase model Transition to cloud services at the pace right for you, without abandoning existing investments in premise-based voice services Gain flexibility for your business – pay as you go and scale as you grow Reduce maintenance and operational overhead, including hardware and facility expenses

Industry


Automobile Dealerships

The OAISYS Tracer call recording and quality assurance solution delivers the valuable insight dealerships need to make smart business decisions that generate measurable ROI. New revenue generation, significant improvements in Customer Satisfaction Index (CSI) scores and an improved work environment are all benefits that can be realized for dealerships deploying Tracer. The Tracer call recording and quality assurance solution provides auto dealerships with many benefits, including:  

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Data capture for every call, so every lead is accounted for and every training opportunity is available. Flexible purchasing options that eliminate budgeting concerns for pay-to-use fees or future price increase worries. Local telephone number presence, ensuring customers know they’re calling you, not an anonymous call center. Call data physically owned by you, not stored on a public network alongside your competition. No time constraints for data storage, recordings can be kept as long as desired.

OAISYS provides innovative, reliable and affordable call recording and quality assurance solutions to help automotive dealerships improve their business operations. Contact Tel-e Connect Systems Ltd, your Authorized OAISYS Partner today to find how our solutions can benefit your dealership. Financial & Insurance

In today’s economy, businesses operating within the financial services industry face increased risks, fuelled heavily by ongoing regulatory change and heightened public scrutiny. Additionally, to thrive within this highly competitive environment, financial services organizations need better insight into their customer dynamics and greater control over the quality of service their agents provide. OAISYS call recording and interaction management solutions can help businesses within the financial services industry, such as banks and credit unions, capture a wealth of customer intelligence, monitor employee and customer interactions for quality assurance purposes and obtain protection from compliance and liability issues. OAISYS call recording and interaction management solutions offer many benefits to the financial services industry, including:


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Improved compliance with various regulatory requirements, such as the Gramm-Leach-Bliley Act, Payment Card Industry Data Security Standards (PCI DSS), SEC Rule 17a-4 and SarbanesOxley. Enhanced superior customer service, improved customer loyalty and maximized revenue generation through more effective cross-selling and up-selling efforts resulting from ongoing call monitoring, live coaching, training and agent evaluation. Protection against “he said/she said” customer disputes that may initiate unnecessary refunds or legal action. Verification of broker or agent transactions conducted over the phone, as well as an accurate and reliable audit trail of verbal commitments, reducing the amount of customer paperwork.

OAISYS provides innovative, reliable and affordable call recording and interaction management solutions for the financial services industry that help to ensure regulatory compliance and improve both customer service and risk management. Contact Tel-e Connect Systems Ltd, your Authorized OAISYS Partner today to find how our solutions can benefit your organization. Healthcare

OAISYS is dedicated to the healthcare industry and making practice management easier. Our call recording solutions were built from the ground up to be simple to use and administer while factoring in every possible aspect of HIPAA compliance and other healthcare specific concerns. No matter where a practice may be in terms of implementing electronic medical records (EMR) or electronic health records (EHR) system, documenting calls with an OAISYS solution can make an immediate improvement on operations, processes and practice profitability. OAISYS’ HIPAA compliant voice compliance and quality monitoring solutions bring three primary benefits to healthcare businesses: 

Liability Protection: How many malpractice and licensing complaints deal at least in part with information exchanged over the phone? With OAISYS call recording, it’s easy to locate, retrieve, play back and securely share phone-based information with attorneys, review boards and others in order to eliminate “he said/she said” disputes and quickly and easily get to the bottom of potential issues before they spiral out of control. Increased Revenue: By having access to what was said, when and by whom, practices can quicken their collection times from both insurers and delinquent patients, authoritatively appeal declined or reduced payments and provide evidence to state insurance offices in the event of a dispute, all of which can improve billing cycles. Staff Performance: When staff members know their telephone calls are being recorded, they’re motivated to perform as professionally as possible. For example, in the event of a service complaint about billing or an appointment schedule, it’s easy to find out the reality of the exchange, rather than enduring yet another round of he said/she said. If the employee was in


the wrong, it’s easy to engage him or her and work to prevent such missteps in the future. Review of telephone calls can easily be made part of telephone-based employees’ performance reviews.

OAISYS provides innovative, reliable and affordable call recording solutions that help healthcare professionals overcome the everyday challenges they face. Contact Tel-e Connect Systems Ltd, your Authorized OAISYS Partner today to find how our solutions can benefit your organization. Legal Services

Talkument, the voice documentation solution from OAISYS, enables legal firms to simply and efficiently document telephone conversations. Talkument captures digital recordings of authorized users’ telephone conversations through its innovative Portable Voice Documentation (PVD) technology. Conversations are captured in their entirety and can be shared with other authorized users to facilitate improved collaboration. The benefits of the Talkument solution to clients are significant; it allows firms to focus on providing legal services during telephone conversations, versus taking and saving hand-written notes. The result is enhanced efficiency and responsiveness, which translates to improved client relationships. Confidentiality and security are important concerns for law firms, and Talkument effectively addresses those issues. Shared voice documents are safely stored on a secure, central network repository. When a user shares a voice document, the recipient receives a link to the document, rather than a copy of the file itself. Users can insert text annotations to further explain and clarify information or to respond to a specific question about a call. Shared conversations are managed by permissions that can be set to expire after a user-defined period, and, if desired, recipients can be allowed to further share with others. Time is money, and for lawyers that time is measured in billable hours. Talkument delivers detailed call-related information through its easy-to-use, intuitive user interface. Call information such as what telephone numbers were involved and call duration ensure that billable time is accurately accounted for. OAISYS call recording and voice documentation solutions enable law offices and other legal services providers to:   

Accurately record phone-based communications in their entirety Manage billing disputes with a verifiable record of client communications Document verbal agreements to help eliminate errors and disputes caused by miscommunication


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Minimize liability risk with a verifiable record of all communications activity Reliably and conveniently track billable phone activities

OAISYS provides innovative, reliable and affordable call recording and interaction management solutions to help legal services providers manage their phone-based communications. . Contact Tel-e Connect Systems Ltd, your Authorized OAISYS Partner today to find how our solutions can benefit your organization. Public Safety

Public safety operations are tasked with ensuring clear, rapid and accurate communications. This includes 9-1-1 contact centers, law enforcement agencies, emergency dispatch services and fire departments. Significant investment, oversight and review go into the selection of an infrastructure to support these efforts. But, for the public safety sector, it is also especially important to maintain a reliable, easily accessible record of these mission-critical communications. The OAISYS Tracer call recording and interaction management solution delivers versatile, yet affordable, call recording functionality combined with powerful quality assurance, robust live call and auto call monitoring and detailed reporting to support unique public safety communications requirements. OAISYS call recording and contact center management solutions enable public safety agencies to:      

Accurately record phone and radio communications in their entirety Analyze and evaluate interactions to identify performance strengths and weaknesses Ensure compliance with industry regulations and standards Minimize liability risk with a verifiable record of all communications activity Reliably and conveniently archive call recordings Retrieve important call recordings almost instantaneously

OAISYS provides innovative, reliable and affordable call recording and contact center management solutions to help public safety agencies manage their mission-critical communications. Contact Tel-e Connect Systems Ltd, your Authorized OAISYS Partner today to find how our solutions can benefit your organization.

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OAISYS Voice Documentation | TCS Canada