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HELPING THOSE WITH DISABILITIES 1. People with disabilities deserve to be treated with dignity and respect. People with disabilities have different personalities and different preferences about how to do things. To find out what a person prefers, ask. 2. NEVER assume that a person with disabilities is SICK. 3. Always ask before you assist a person with a disability. Then listen carefully to any instructions. Do not interfere with a person’s full control over his/her own assistive devices. 4. Be considerate of the extra time it may take a person with a disability to get some things done. 5. Speak directly to the person with the disability rather than to a companion or sign language interpreter who may be along. 6. Some terms that might have sounded acceptable in the past, such as “crippled,” “deaf and dumb” and “wheelchair-bound” are no longer accepted by people with disabilities. 7. Do not lean on or over a person’s wheelchair, as their wheelchair is considered an extension of their personal space. 8. Don’t pet a guide or companion dog while it is working. 9. Speak calmly, slowly and directly to a person who is hard of hearing. Don’t shout or speak in their ear. Your facial expression, gestures, and body movements help in understanding. 10. Greet a person who is visually impaired by telling them your name and where you are (in relation to them). When you offer walking assistance, let the person take your arm/elbow and then tell him/ her when you are approaching inclines or turning right or left. 11. Always be aware that there are many people with disabilities that are not apparent. Just because you cannot see a disability does not mean it doesn’t exist. 12. If someone is upset, stay calm and offer to get help.

Phone 843.724.1199 | Fax 843.720.1121 | Email usher@spoletousa.org

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2019 Usher Handbook  

2019 Usher Handbook  

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